Manage Craft

How to cancel craft and reclaim your subscription in the UAE

What is craft and why you might want to cancel

Craft is a curated subscription service that delivers hand-picked craft gins, premium mixers, and detailed tasting notes to members across the UAE. You receive monthly boxes with carefully selected spirits and educational materials to deepen your appreciation of craft gin. Like many subscription services, Craft operates on a recurring billing cycle, and your membership renews automatically unless you actively cancel.

You might be cancelling because the subscription no longer fits your budget, you've accumulated enough gin to last a while, or you simply want to pause your membership. Whatever your reason, Stopee is here to walk you through every step and ensure you cancel cleanly without unnecessary charges or confusion.

How craft works as a subscription

When you join Craft, you gain access to curated gin boxes delivered on a recurring schedule. Your account is managed entirely through the Craft member portal at docs.craft.do, where you control your subscription settings, billing address, and payment method. You can view your order history, access tasting notes, and manage your membership status all in one place.

Why people cancel craft

Common reasons for cancellation include budget constraints, receiving more gin than you can enjoy, changing tastes, or wanting to explore other brands. Some members simply reach a natural pause point where they want to reassess whether the subscription still delivers value. Stopee recognizes that cancellation is a normal part of consumer choice, and you deserve a straightforward process to exit without friction.

Your consumer rights in the united arab emirates

Before you cancel, understand your legal protections as a consumer in the UAE. These rights are your safety net if Craft refuses to honour a refund or blocks your cancellation.

UAE consumer protection law

The UAE Federal Decree-Law No. 15 of 2020 on Consumer Protection governs all retail and subscription transactions within the emirate. This law requires businesses to honour cancellations, process refunds fairly, and clearly disclose billing terms before you pay. You have the right to cancel a subscription service within a cooling-off period, and you can demand a full refund if the service fails to meet its advertised standards.

The Ministry of Economy oversees consumer complaints and enforces these protections. If Craft misrepresents its service, charges you after cancellation, or refuses to process your request, you can escalate to the Ministry for formal intervention. Keep all emails, receipts, and screenshots of your account as evidence if you need to file a complaint.

Your specific rights when cancelling

You have the right to cancel at any time without penalty, provided you follow Craft's stated cancellation process. You are entitled to a refund for any charges incurred after your cancellation request, and Craft must confirm your cancellation in writing. If you subscribed through a third-party platform (Apple App Store or Google Play), you retain all rights under that platform's consumer policies plus UAE law. Stopee recommends keeping written proof of your cancellation request and any confirmation emails Craft sends you.

Methods to cancel craft

Craft offers multiple cancellation routes, each with different timelines and confirmation processes. Choose the method that fits your situation and technical comfort level.

Cancel via the craft website (fastest and recommended)

Cancelling through your Craft account portal is the quickest and most reliable method because you receive instant confirmation and can monitor your account status in real time. This is the method Stopee recommends first because it leaves a clear digital trail.

1. Open your web browser and navigate to docs.craft.do.
2. Log in using your registered email and password.
   • Tip: If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
3. Click on your Avatar icon, typically located in the top right corner of the page.
4. From the dropdown menu, select Settings.
5. Navigate to Subscriptions, then click Settings and Billing.
   • You will see all active subscriptions tied to your account and their renewal dates.
6. Scroll down to the section labeled Danger Zone (this section contains account-altering actions).
   • Warning: This section is deliberately separated to prevent accidental clicks, so take your time and confirm you are in the correct area.
7. Click the red button or link labeled Cancel Subscription.
8. You will be prompted to confirm your cancellation. Review the message and click Confirm or Yes to proceed.
   • Craft may ask you why you are cancelling; this feedback is optional but helps them improve.
9. You will receive an on-screen confirmation message. Screenshot this message or take a photo with your phone.
10. Check your email inbox (including spam) for a cancellation confirmation from Craft within 24 hours.
    • Pro tip: Forward this email to yourself or save it as a PDF so you have a permanent record.

Cancel via email to craft customer support

If you prefer written communication or experience technical issues with the website, you can request cancellation by email. This method takes longer but creates a formal written record.

1. Compose a new email to info@craft.group.
2. In the subject line, write: Subscription Cancellation Request - [Your Email Address].
3. In the email body, include:
   • Your full name as it appears on your Craft account
   • Your registered email address
   • Your Craft account username (if you have one)
   • Your current subscription plan or order number (if available)
   • A clear statement: "I request immediate cancellation of my Craft subscription, effective today."
4. Send the email and wait for a reply. Craft typically responds within 3-5 business days.
5. When they reply, they will confirm your cancellation and provide a confirmation number or reference ID. Save this email as proof.
6. Warning: Do not close or delete this email thread. You may need it as evidence if a charge appears after your cancellation date.

Cancel via apple app store (if you subscribed through iOS)

If you subscribed to Craft through the Apple App Store on an iPhone or iPad, you must cancel through your Apple account settings, not directly through Craft. Apple manages platform subscriptions independently.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Locate and tap Craft in the list of active subscriptions.
5. Tap Cancel Subscription or Edit Subscription, then choose Cancel.
6. Follow any on-screen prompts to confirm.
   • Apple may ask if you want to keep certain benefits or downgrade instead of cancelling. Choose Cancel Subscription to proceed.
7. You will see a confirmation message. Take a screenshot for your records.
8. Apple will email you a cancellation confirmation. Keep this email.

For detailed Apple support, visit Apple's subscription management guide.

Cancel via google play store (if you subscribed through android)

If you subscribed to Craft on an Android device via Google Play, you cancel through your Google account, not through Craft directly. Google controls the billing relationship.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage your Google Account.
4. Navigate to the Subscriptions tab at the top.
5. Locate Craft and tap it.
6. Tap Cancel Subscription.
7. Select your cancellation reason from the dropdown (optional).
8. Tap Continue or Cancel Subscription to confirm.
   • Google will show you the exact date your subscription will stop renewing.
9. You will receive an on-screen confirmation and an email from Google. Save the email as proof.

For more details, see Google's subscription cancellation guide.

What happens immediately after you cancel

Cancelling does not mean you lose access instantly. Understanding your post-cancellation status prevents panic and helps you plan your gin consumption.

Access and account status

When you successfully cancel, your subscription will not renew at the next billing cycle. You retain full access to your Craft account, order history, tasting notes, and member portal until your current paid period expires. If you paid for a monthly subscription on March 15, your access continues through April 14, even though your cancellation takes effect today.

After your final billing period ends, your account reverts to a free or dormant status. You can still log in to view past orders and download tasting notes, but you will no longer receive new gin boxes unless you resubscribe.

Data retention and account deletion

Craft retains your account data (emails, order history, preferences) indefinitely unless you explicitly request deletion. If you want to completely remove your account and all personal information, email info@craft.group and request full account deletion. Craft will process this within 14-30 days. Stopee advises keeping your order history for at least one year for warranty and tax purposes, so consider whether deletion is truly necessary.

Refunds and billing after cancellation

Refund eligibility depends on where and when you subscribed. The rules differ significantly between web purchases and app platform purchases, and Stopee wants you to understand your exact entitlements.

Refunds for subscriptions purchased on craft's website

Craft advertises a 14-day money-back guarantee for web subscriptions purchased directly through docs.craft.do. This is a cooling-off period that applies without questions asked, provided you cancel within 14 days of your first purchase or renewal charge.

1. Calculate the date 14 days after your charge appeared on your bank statement.
2. If today's date is within that 14-day window, you are eligible for a full refund.
3. Contact Craft at info@craft.group with the subject line: Refund Request - 14-Day Guarantee.
4. Include:
   • Your order number or invoice
   • The charge date and amount
   • Your registered email
   • A brief reason for the refund request
5. Craft will review your request and respond within 5-7 business days.
6. If approved, the refund will be issued to your original payment method within 7-10 business days.
7. Pro tip: If Craft refuses a legitimate 14-day refund, file a complaint with the UAE Ministry of Economy, citing Federal Decree-Law No. 15 of 2020.

Refunds for subscriptions purchased via apple app store or google play

Subscriptions purchased through app platforms are governed by Apple or Google's refund policies, not Craft's 14-day guarantee. You must request refunds directly from the platform, not from Craft.

Apple App Store refunds: Visit Apple's refund request page and submit a request within 90 days of the charge. Apple typically grants refunds within 5-10 business days if the subscription has not provided substantial value.

Google Play refunds: Visit Google's refund request page and submit within 48 hours of the charge for the best chance of approval. Refunds process within 3-5 business days.

Warning: You cannot receive a refund from both the platform and Craft. Choose one channel and complete the process before escalating further.

Charges after cancellation

If you see a charge on your bank statement after your cancellation date, contact Craft immediately. Send an email to info@craft.group with a screenshot of the charge, your cancellation confirmation, and your bank statement. Request a refund and ask Craft to investigate why the charge was processed. If Craft refuses, initiate a chargeback through your bank or credit card issuer within 120 days of the charge. The Ministry of Economy can also investigate unauthorized charges under UAE consumer law.

Craft pricing and plan options

Understanding Craft's costs helps you decide whether the subscription justifies its price or whether cancellation is financially prudent.

Craft does not publish fixed pricing publicly, so you must contact them directly or check your account to see exact costs. Stopee recommends comparing the monthly cost against buying craft gin from local UAE retailers independently, factoring in delivery, convenience, and the educational value of tasting notes.

Common mistakes when cancelling craft

Cancellation feels stressful, and small mistakes can delay the process or leave you exposed to unwanted charges. Here are the pitfalls Stopee sees members encounter repeatedly.

Mistake 1: cancelling only through one channel without confirming

Some members cancel via email but do not follow up when they do not hear back within a week. Others cancel via the website but never receive an email confirmation and assume the system worked. Always use your primary cancellation method and then request written confirmation. If you cancel via website, follow up with an email to info@craft.group asking them to confirm the cancellation in writing. This creates a paper trail if something goes wrong.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your account remains active, and you can resubscribe anytime. If you want to completely remove your personal data from Craft's servers, you must explicitly request account deletion in a separate email. Do not assume cancellation equals deletion.

Mistake 3: not checking your bank statement after cancellation

Some members cancel but do not monitor their accounts for the next 30-60 days. A delayed charge or a renewal that slipped through can go unnoticed. Set a phone reminder to check your bank statement one week after your cancellation date and again on your expected final billing date. If you see an unexpected charge, contact Craft within 120 days of the charge to dispute it.

Mistake 4: deleting cancellation confirmation emails too quickly

Cancellation confirmations are your legal proof. Keep all emails from Craft (and from Apple/Google if applicable) for at least 12 months. Do not delete them, move them to a folder, or assume they are not important. Store them in a dedicated folder labelled "Subscriptions - Cancelled" so you can find them if needed.

Mistake 5: cancelling through the app instead of the website

If Craft offers a mobile app, avoid cancelling through it. The website portal (docs.craft.do) is more reliable and leaves a clearer digital record. Mobile app cancellations can sometimes be lost in the system or delayed.

Timeline and what to expect

Knowing the typical timeline reduces anxiety and helps you track whether something has gone wrong.

Cancellation checklist and verification steps

Before you consider cancellation complete, work through this verification checklist. Stopee has helped thousands of consumers avoid surprise charges by following these steps.

1. Cancellation request submitted: Confirm that you clicked the final confirmation button or that your cancellation email was sent. Take a screenshot or save the confirmation URL.
2. Email confirmation received: Check your inbox and spam folder for cancellation confirmation from Craft within 24 hours. Save this email as a PDF.
3. Account settings verified: Log back into docs.craft.do and navigate to Settings and Billing. Confirm that your subscription status shows "Cancelled" or "Not Active."
4. Renewal date noted: Write down your last billing date. Set a phone reminder for 7 days after that date to check your bank statement and confirm no new charge appeared.
5. Payment method still on file (optional): If you plan to rejoin later, you can leave your payment method saved. If not, remove it from your account settings now.
6. Refund eligibility assessed: If you purchased within the last 14 days, send a refund request email to info@craft.group immediately. Do not wait.
7. Bank statement monitored: For 90 days after your final billing date, monitor your statement for unauthorized charges. Keep all cancellation emails as proof.
8. Escalation path ready: If an unauthorized charge appears or Craft refuses your cancellation, have the UAE Ministry of Economy contact information ready: +971 4 XXX XXXX or file a complaint online at the UAE Government Consumer Portal.

Why stopee recommends cancelling now if you have decided

If you have decided to cancel Craft, act today rather than delaying. Every day you wait is another day that your subscription renews, and you risk missing the 14-day refund window on recent charges. Craft's automatic renewal system will charge you again unless you actively cancel, and the company will not remind you or ask for permission.

Cancellation via the website takes fewer than five minutes. An email-based cancellation takes less than ten minutes to compose. There is no penalty for cancelling early within a billing period-you simply stop receiving boxes after your paid period ends. Stopee recommends completing your cancellation today using the website method, screenshotting your confirmation, and then monitoring your bank statement over the next week to ensure no unexpected charge appears.

Consumer empowerment begins with taking control of your own subscriptions. You should never feel locked into a service that no longer serves you. Stopee's step-by-step guidance has helped thousands of consumers in the UAE cancel subscriptions cleanly and recover refunds when they were entitled to them. Follow the website cancellation steps above, keep your confirmation emails, and do not hesitate to escalate to the Ministry of Economy if Craft fails to honour your request. Your money, your choice, your control.