Manage Makegoodfood

How to cancel makegoodfood in the philippines without hidden charges

What makegoodfood is and why cancellation matters

Makegoodfood is a Canadian meal kit subscription service operated by Goodfood Market Corp., headquartered in Montréal, Québec. The service delivers pre-portioned ingredients and recipes to your door on a recurring schedule, which means you are enrolled in an ongoing plan until you actively pause or cancel it.

For readers in the Philippines, the critical issue is this: Makegoodfood's published terms do not clearly lay out cancellation steps, refund eligibility, auto-renewal timing, or what happens to your data in one accessible location. That opacity is why many subscribers encounter surprise charges and struggle to stop upcoming deliveries. At Stopee, we have helped thousands of consumers navigate exactly this kind of frustration, and we want to give you the clarity the company should have provided upfront.

How the service works

You select meal recipes from Makegoodfood's weekly menu, and the company ships pre-measured ingredients plus cooking instructions to you on a set schedule. The service operates on auto-renewal, meaning your subscription restarts each billing cycle unless you manually cancel or skip a delivery before the cutoff date.

The practical risk is straightforward: individual food boxes ship automatically by default. One verified review on TrustPilot states, "They will send you a food box by default unless you cancel specific deliveries individually. They make it hard to suspend or pause your plan." This is exactly why Stopee recommends documenting your cancellation request in writing and confirming receipt before you log out of your account.

What you pay and current pricing

Makegoodfood charges a recurring monthly fee for meal kit access. Based on current data, the So Goody Good One Month Subscription sits at ₱250 monthly. However, your actual cost depends on the number of meals per week, portion size, and delivery frequency you select during account setup.

The subscription model means charges recur automatically on your billing cycle date unless you cancel before that renewal. If you have already been charged and want a refund, your right to recover that money depends on Philippine consumer law and the timing of your request, which we explain in detail in the "Your consumer rights in the Philippines" section below.

Why you might want to cancel makegoodfood

Common reasons for cancellation

Subscribers cancel Makegoodfood for several predictable reasons. You may find the meal selections do not match your dietary needs or taste preferences. Delivery delays or damaged ingredients arrive frequently. Customer support is difficult to reach during Philippine business hours because Makegoodfood operates on Eastern Standard Time (EST), which is 12 to 13 hours behind Manila. You may also decide the ₱250 monthly cost no longer fits your budget or you prefer to cook your own meals.

Whatever your reason, your decision to cancel is valid, and Stopee exists to help you execute that cancellation cleanly and without follow-up charges.

When you should cancel versus pause

Stopee recommends you understand the difference between pausing and cancelling before you contact Makegoodfood's support team. Pausing temporarily stops deliveries for a set period (typically 1 to 3 months) and keeps your account and saved preferences intact. Cancellation permanently closes your subscription and removes access to your account settings.

Choose pause if you want to return later without losing your recipe history and preferences. Choose cancellation if you are certain you will not use the service again for at least 6 months or longer. Either way, confirm which action you are requesting in writing to avoid misunderstandings.

How to cancel makegoodfood: step-by-step guide

Prepare your account before you cancel

Taking screenshots and documenting your current status protects you if a dispute arises about whether you cancelled in time. Before you contact the Member Happiness team, gather the following information:

• Screenshot your account dashboard showing your current subscription status.
• Save your most recent payment confirmation email with the amount and date.
• Note any upcoming delivery dates visible on your account.
• Prepare the email address linked to your Makegoodfood account.
• Record the date and time in Philippine time when you begin the cancellation process.

Pro tip: Makegoodfood's support team operates Monday to Friday from 8:00 AM to 10:00 PM EST and Saturday to Sunday from 9:00 AM to 5:00 PM EST. If you are in Manila, that window translates to late evening or early morning your local time. Plan your contact accordingly to ensure your request is reviewed promptly.

Cancel via live chat or email

Makegoodfood does not offer a self-service cancellation button on the website, so you must contact the Member Happiness team directly. Stopee recommends email as your primary channel because it creates a written record that protects you if the company disputes your cancellation date.

1. Visit the Makegoodfood Help Centre on your web browser.
   • If you are logged into your account, navigate to Account or Subscription settings to find the Help Centre link.
   • If you cannot locate the Help Centre, scroll to the footer of the website and look for "Contact Us" or "Support".
2. Locate the live chat option if you want an immediate response.
   • Live chat is available during the business hours listed above (EST).
   • Be aware that support may be slower on weekends or during Canadian holidays.
3. Open a new email to chef@makegoodfood.ca if you prefer written confirmation.
   • Subject line: "Subscription Cancellation Request - [Your Email Address]"
   • Include your full name, account email, and the date you created your account.
   • Write clearly: "I request immediate cancellation of my Makegoodfood subscription, effective today, [date in YYYY-MM-DD format]."
   • Ask for written confirmation that your cancellation is processed and that no further charges will be applied.
   • Request a refund if you have been charged for a delivery you did not receive or wish to refuse.
4. If you use live chat, ask the agent to send you a confirmation message after the cancellation is complete.
   • Screenshot the chat transcript before closing the window.
   • Follow up with an email to chef@makegoodfood.ca repeating the cancellation request and referencing your live chat date and time.
5. Wait for a response from the Member Happiness team.
   • Email responses typically arrive within 1 to 3 business days.
   • If you do not receive confirmation within 5 business days, send a follow-up email.
6. Verify that your next scheduled delivery has been removed from your account.
   • Log into your Makegoodfood account 24 hours after your cancellation request.
   • Check that no upcoming deliveries appear on your account dashboard.
   • If a delivery is still scheduled, email chef@makegoodfood.ca again with your cancellation confirmation reference number and ask them to investigate immediately.

Warning: Do not assume your cancellation is complete until you see written confirmation from Makegoodfood and verify that your account no longer shows upcoming deliveries. Stopee has documented cases where subscribers thought they cancelled but were charged again because the support team did not process the request properly.

Your consumer rights in the philippines

What the consumer act of the philippines says

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase goods or services. Under this law, Makegoodfood must provide accurate information about its subscription terms, including cancellation procedures and refund eligibility, before you enroll. If the company fails to disclose how to cancel or when you can get your money back, you have grounds to dispute charges.

Section 10 of the Consumer Act requires that contracts for subscriptions must not contain unfair or deceptive terms. Makegoodfood's lack of a clear, visible cancellation process on its website could be considered an unfair practice, especially for Filipino subscribers in a different time zone who struggle to reach support during EST business hours.

Additionally, if Makegoodfood charges your payment method after you have submitted a documented cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center or your bank's dispute department. The DTI can compel the company to refund unauthorized charges.

Refund rights and timelines

Makegoodfood's refund policy is not fully transparent on its website, which is itself a violation of consumer protection standards. However, Philippine law supports your right to recover money in these scenarios:

• You cancelled before the billing date and were still charged: you can demand a full refund.
• You received a damaged or defective food box: you can refuse the delivery and request a replacement or refund.
• You were charged after submitting a documented cancellation request: you can dispute the charge with your bank or credit card company.
• You cancelled but were charged again in a later month: this is an unauthorized charge and you have the right to recover it plus damages.

Stopee recommends that you contact your bank or credit card issuer if Makegoodfood refuses to refund an unauthorized charge. Provide your bank with the cancellation email, the confirmation you received (or lack thereof), and the disputed charge. Your bank can initiate a chargeback on your behalf, which forces Makegoodfood to prove the charge was authorized. In most cases, the burden falls on the merchant, and you recover your money within 10 to 15 business days.

What happens after you cancel

Immediate steps to protect yourself

Cancellation does not end the moment you hit send on an email or close a live chat window. You need to monitor your account and payment method for the next 30 to 60 days to ensure no surprise charges appear.

1. Save your cancellation confirmation email in a separate folder for at least 1 year.
   • Do not delete it from your trash folder.
   • Print a physical copy if you want additional security.
2. Monitor your bank or credit card statement weekly for 30 days after cancellation.
   • Check for any charge from Makegoodfood or Goodfood Market Corp.
   • If you see a charge, contact your bank immediately and file a dispute using your cancellation confirmation as evidence.
3. Delete your saved payment method from your Makegoodfood account if you still have access.
   • Log into your account and navigate to Payment Methods or Billing.
   • Remove your credit card or bank account details.
   • This prevents accidental recharges if a system glitch occurs.
4. Unsubscribe from Makegoodfood marketing emails if you no longer want to receive promotional messages.
   • Scroll to the footer of any marketing email and click "Unsubscribe".
   • Confirm that you have been removed from the mailing list.
5. Check your account 1 week after cancellation to confirm it shows "Cancelled" or "Inactive" status.
   • If your account still shows an active subscription, contact the Member Happiness team again with your original cancellation confirmation.

Pro tip: Many subscribers experience a moment of doubt after cancelling, worrying that they made a mistake or that the company will ignore their request. That anxiety is completely normal, and Stopee exists to reassure you that you have taken the right steps if you have followed this guide. The key is that you documented everything in writing.

Common cancellation mistakes and how to avoid them

Traps that catch most subscribers

We know how frustrating it feels when you believe you have cancelled a subscription only to discover a charge on your next billing cycle. You did everything right, and the company let you down. Here are the mistakes that lead to that outcome so you can sidestep them:

• Mistake 1: Using live chat without follow-up documentation. The agent processes your cancellation verbally, you feel relieved, and then a charge appears. You have no written proof of your request. Always follow live chat with a confirmation email to chef@makegoodfood.ca, even if the agent assured you it was done.
• Mistake 2: Cancelling after the billing date has already passed. If your billing date is the 15th and you cancel on the 16th, Makegoodfood may treat your request as a cancellation for the next cycle, not the current one. Check your account to see when the next charge is due, and cancel at least 5 to 7 days before that date.
• Mistake 3: Not checking for upcoming deliveries after cancellation. You receive a cancellation confirmation email, assume everything is settled, and then a food box arrives at your door. Log into your account the day after you cancel and verify that no future deliveries are scheduled. If one is, contact Makegoodfood immediately to have it removed.
• Mistake 4: Assuming a pause is the same as a cancellation. You pause your subscription thinking it will stop charges, but the pause expires after 30 or 60 days and your account automatically reactivates. If you want to stop completely, you must explicitly cancel, not pause.
• Mistake 5: Not saving your cancellation confirmation. You delete the confirmation email from your inbox, and weeks later when a charge appears, you cannot find proof that you cancelled. Screenshot and save every email from Makegoodfood's Member Happiness team.

How stopee helps you avoid these traps

Stopee is a resource designed specifically to walk you through cancellation step by step, flag the exact mistakes that cost other subscribers money, and give you the language to use in your cancellation email so there is no ambiguity. We have helped thousands of consumers cancel meal kit subscriptions, gym memberships, streaming services, and more across the Philippines and internationally. Our guides always emphasize written documentation, clear timelines, and your consumer rights under Philippine law.

Pricing breakdown and what you might save

Current makegoodfood costs

If you have been paying ₱250 monthly and want to cancel effective immediately, stopping now saves you ₱250 per month going forward. Over 12 months, that is ₱3,000 back in your budget. Stopee recommends calculating how many months remain on your commitment and requesting a pro-rata refund for unused service when you cancel.

Cancellation checklist for makegoodfood

Use this checklist to confirm you have completed every step correctly before you consider your cancellation final:

• [ ] I have taken screenshots of my account dashboard showing my active subscription status.
• [ ] I have saved my last billing confirmation email with the charge amount and date.
• [ ] I have noted the next scheduled delivery date visible on my account.
• [ ] I have sent a cancellation email to chef@makegoodfood.ca with my full name, account email, and requested effective date.
• [ ] I have received a written confirmation from Makegoodfood's Member Happiness team acknowledging my cancellation.
• [ ] I have logged into my account the day after cancellation and confirmed no future deliveries are scheduled.
• [ ] I have removed my payment method from my Makegoodfood account.
• [ ] I have saved the cancellation confirmation email in a secure folder.
• [ ] I have monitored my bank or credit card statement for 30 days and found no unexpected charges.
• [ ] I have checked my account 1 week after cancellation and confirmed it shows "Cancelled" or "Inactive" status.

If you have ticked every box, your cancellation is secure. Stopee gives you confidence that you have protected yourself from hidden charges and follow-up fees.

Makegoodfood cancellation contact information

How to reach the member happiness team

Makegoodfood operates from a corporate office in Montréal, Québec, Canada, and all customer support channels are routed to their Canadian-based team. Here is the official contact information:

Pro tip: If Makegoodfood does not respond to your cancellation email within 5 business days, send a follow-up message to the same address and copy your bank's customer service email. Let the bank know you are in dispute with the merchant over a cancelled subscription. This signals to Makegoodfood that you are serious and may escalate to a chargeback if they ignore you.

Escalation to philippine consumer authorities

If Makegoodfood refuses to cancel your subscription or refund unauthorized charges, you have the right to file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center. The DTI can investigate, mediate, and compel the company to refund your money and pay damages for the inconvenience.

To file a DTI complaint, visit consumer.dti.gov.ph or visit your nearest DTI Regional Office with your cancellation emails, proof of charges, and a detailed timeline of events. Include Makegoodfood's Canadian address and your own contact details. The DTI will notify Makegoodfood of your complaint, and the company must respond within 15 days. If they do not resolve the issue, you can proceed to small claims court.

Final steps and summary

Cancelling Makegoodfood is straightforward when you follow a clear process: document your current status, contact the Member Happiness team in writing, confirm cancellation in your account, and monitor for unexpected charges. The company's lack of a one-click cancellation button is frustrating, but it is not an obstacle if you know exactly what to do.

Remember that you have consumer rights under the Consumer Act of the Philippines, and Makegoodfood must honour your cancellation request within a reasonable timeframe. If the company charges you after you have submitted a documented cancellation, you can file a dispute with your bank or escalate to the DTI without hesitation.

Stopee exists to make sure you never feel alone in this process. We have helped thousands of consumers across the Philippines cancel meal kit subscriptions, streaming services, app subscriptions, and gym memberships. We know the language to use, the timelines that work, and your rights when a company drags its feet. Stopee is your partner in reclaiming control of your subscriptions and your budget. Visit us at stopee.com to explore guides for other services you may want to cancel, and remember: you have the power here, not the company.