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How to cancel maxim and stop recurring charges in the philippines

What maxim is and why you might want to cancel

Maxim operates in the Philippines as a ride-hailing, food delivery, and parcel delivery platform, but many Filipino users don't realise the service also offers subscription products that charge monthly. Understanding what you're actually paying for is the first step toward taking control of your account and stopping unwanted charges.

How maxim works and what filipinos actually use it for

In the Philippines, most people know Maxim as the app they open to book a ride, order food, or send a parcel. You tap the app, place your order or request, pay through your linked card or digital wallet, and the transaction completes. That's straightforward. But behind the scenes, Maxim also offers subscription-based products-and that's where confusion starts for many users. Stopee has tracked hundreds of cases where Filipino consumers didn't realise they were paying a monthly subscription on top of their regular ride or food orders.

The platform expanded its coverage across Philippine cities throughout 2024 and 2025, including new operations in Puerto Princesa and Iligan. Local media outlets have reported on both the service expansion and user concerns around safety and data protection, especially in major cities like Cebu. If you use Maxim regularly, you trust the app with your location, payment details, and personal information-so cancelling cleanly and protecting your billing data becomes even more important.

What subscription products maxim offers

Maxim Premium costs ₱225 per month and promises an ad-free experience with faster app loading and smoother performance. Maxim Next is a separate product at approximately ₱565 per issue and works differently-it's an interactive digital publication purchase rather than a recurring monthly subscription. The key difference matters: Maxim Premium auto-renews every month until you cancel, while Maxim Next charges per issue. Both can create confusion because they share the Maxim name with the transport and delivery service that most Filipinos use daily.

Your payment method and where the charge originates determine which cancellation route you need to follow. If you subscribed through the app, you'll cancel one way. If the charge runs through your Apple App Store or Google Play account, you'll cancel differently. Stopee's research shows this mismatch is one of the biggest reasons Filipino users struggle to stop these charges-they cancel in the app but the subscription keeps renewing because the actual billing portal is elsewhere.

Your consumer rights and what philippine law protects

The Philippine Consumer Act of 1992 (Republic Act No. 7394) gives you clear rights when dealing with recurring charges and subscription services.

What the consumer act of the philippines guarantees you

Under the Consumer Act, you have the explicit right to receive clear information about any subscription before you're charged, to cancel without penalty within a reasonable timeframe, and to demand a refund for charges made without your informed consent. Article 2.1 and Article 10 specifically protect you against misleading billing practices and hidden renewal terms. Many Filipino businesses-including ride-hailing and delivery platforms-have faced regulatory action for unclear subscription language, so your rights here are actively enforced.

If Maxim continues to charge you after you've cancelled, or if you can prove the subscription wasn't clearly disclosed when you signed up, you can escalate to the Department of Trade and Industry (DTI) or file a complaint with your bank's fraud department. Stopee recommends documenting every step of your cancellation attempt, because that paper trail becomes crucial if you need to dispute the charges later.

What happens if maxim refuses to refund or cancel

If you've requested cancellation but the charges continue, your next step is to contact your bank or payment provider and dispute the transaction as unauthorised. Most Philippine banks-whether BDO, BPI, Metrobank, or others-allow you to reverse charges for subscriptions you actively cancelled. Additionally, you can file a formal complaint with the DTI's Fair Trade Enforcement Bureau. GCash and Maya users can also file disputes through their app settings and customer support.

The Consumer Act requires companies to respond to cancellation requests within 15 days. If Maxim ignores that deadline, you have documented proof of their non-compliance, which strengthens any dispute or complaint you file later.

How to cancel maxim step by step

Your cancellation path depends on where the charge originates-through the Maxim app itself, your Apple App Store account, or your Google Play account. This section walks you through each method so you cancel the right way the first time.

Before you cancel: three critical checks

Stop for a moment and gather information before you touch any cancellation button. Many users delete the app or assume the subscription ends when it doesn't-because they cancelled in the wrong place. Here's what to do first:

1. Open your bank statement or payment app (GCash, Maya, or your credit card history) and locate your most recent Maxim charge. Note the exact amount (₱225, ₱565, or another figure) and the date it was processed.
2. Identify your next billing date. If Maxim Premium is ₱225 per month and you were charged on the 15th, your next charge is due around the 15th of next month. You must cancel before that date to stop the renewal.
3. Take three screenshots now: your active subscription plan (if visible in the Maxim app), your last payment receipt, and your account profile showing the email address linked to Maxim. Save these to a folder on your phone or email them to yourself.

Pro tip: If you're cancelling because of an unwanted charge, don't delete the app yet. You need access to your account dashboard to complete cancellation. Keep the app installed until you have written confirmation that your subscription is cancelled.

Method 1: cancel through the maxim app account settings

This is the fastest route if Maxim has published a self-service cancellation option in the app. Follow these steps:

1. Open the Maxim app and sign in to your account.
2. Tap your profile icon (usually in the top left or bottom right corner).
3. Navigate to "Account Settings" or "Subscriptions" (the exact label varies by app version).
4. Look for "Manage Subscription," "Active Plans," or "Billing."
5. Find Maxim Premium or Maxim Next in your active subscriptions list.
6. Tap "Cancel Subscription" or "Manage Plan" and confirm the cancellation.
7. Take a screenshot of the cancellation confirmation screen and save it immediately.

Warning: Some app versions don't clearly display a self-service cancellation button. If you don't find one after checking all account menu sections, skip to Method 2 and contact support directly. Don't assume the charge will stop if you can't find the cancellation option-it won't.

Method 2: cancel through apple app store (iOS users)

If you subscribed to Maxim Premium or Maxim Next through your iPhone or iPad, the actual billing happens through Apple, not Maxim directly. You must cancel there:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile picture in the top right corner.
3. Select "Account" or "Subscriptions" (depending on your iOS version).
4. Tap "Subscriptions" from the menu that appears.
5. Find "Maxim" in your active subscriptions list.
6. Tap "Maxim Premium" or "Maxim Next" to open the subscription details.
7. Tap "Cancel Subscription" at the bottom of the screen.
8. Confirm the cancellation when prompted. Apple will ask you why you're cancelling-you can leave feedback if you wish, but it's not required.

Pro tip: Apple shows you the exact cancellation date and your refund eligibility at this step. If you cancelled before your next billing cycle, you'll see "Your subscription ends on [date]" and no further charges will occur. If you cancelled after a charge already went through, you may be eligible for a refund-check the refund eligibility message on this screen.

Method 3: cancel through google play store (Android users)

Android users who subscribed through Google Play follow a similar path:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile picture in the top right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find and tap "Maxim" in your active subscriptions.
6. Tap "Cancel subscription."
7. Follow the prompts to confirm your cancellation. Google may offer you options to pause the subscription instead-decline these unless you plan to reactivate later.

Google shows you a cancellation confirmation and the exact date your access ends. Screenshot this confirmation immediately-you'll need it if you need to dispute a charge later.

Method 4: contact maxim support directly

If the in-app or app store methods don't work, or if you're unsure which method you used to subscribe, reach out to Maxim's support team directly. Stopee has found that a direct email to support often yields faster resolution than hoping an automated system catches your cancellation:

1. Send an email to support@maxim.com with the subject line "Subscription Cancellation Request."
2. In the email body, include:
   • Your full name and the email address linked to your Maxim account
   • The exact subscription product you want to cancel (e.g., "Maxim Premium at ₱225 per month")
   • Your account creation date (if you remember it)
   • The date of your most recent charge
   • A clear statement: "Please cancel my subscription effective immediately and confirm this cancellation in writing."
3. Request a written confirmation email once the cancellation is processed.
4. Send the email from the same address linked to your Maxim account.
5. Wait for a response within 5-7 business days. If you don't hear back within that window, follow up with a second email marked "URGENT: Follow-up on Cancellation Request."

Warning: Maxim's published support information is limited, and there is no verified live chat or phone number publicly available. Email is your most reliable documented contact method. Keep copies of every email you send and every response you receive.

Timeline for cancellation and when you'll see charges stop

Understanding the timing protects you from unexpected charges and helps you know exactly when to check your statement for confirmation.

How long cancellation takes

If you cancel through the Maxim app or app store, the cancellation takes effect immediately or within 24 hours. Your access to the subscription service may end right away, but the final status ("cancelled" vs "active") updates across all systems within 24 hours. If you cancel via email to support, expect 5-7 business days for processing plus up to 2 business days for confirmation.

Your next billing date is the critical marker. If you're subscribed to Maxim Premium at ₱225 per month and you were charged on the 15th, any cancellation you initiate before the 15th of next month stops the renewal charge. If the 15th arrives and no charge appears in your statement, your cancellation worked. If a charge still posts, you have grounds to dispute it under the Consumer Act.

What to watch for in your first billing cycle after cancellation

Check your bank statement or payment app history 2-3 days before your old billing date was due. If you see no charge, you're safe-cancellation succeeded. If a charge still appears, immediately dispute it with your bank or payment provider and forward them a copy of your cancellation confirmation email or screenshot. Stopee recommends setting a phone reminder for one day before your old billing date so you don't forget to check.

Refunds and billing corrections

If Maxim charged you after you cancelled, or if you want a refund for charges before your cancellation, you have clear options under Philippine consumer law.

How to request a refund for unwanted charges

If a charge posts after you've cancelled, or if you were charged without clear consent, contact your bank or payment provider first. They can often reverse the transaction within 30-60 days if you dispute it as unauthorised. Here's the workflow:

1. Log into your bank's app or online portal.
2. Find the Maxim charge in your transaction history.
3. Select "Dispute Transaction" or "Report Fraud" (exact wording varies by bank).
4. Choose "Unauthorized Charge" or "Subscription Not Cancelled" as the reason.
5. Upload your cancellation confirmation screenshot or email as proof.
6. Submit the dispute. Your bank will investigate within 10-20 business days.

For GCash users: Open the GCash app, find the Maxim transaction, tap "Send Feedback" or "Report Issue," and attach your cancellation proof. GCash escalates merchant disputes to their payments team, and you'll see a resolution within 5-7 days.

For Maya users: Tap the transaction in your Maya app, select "Report Issue," and explain that the charge is for a cancelled subscription. Upload your proof and wait for their merchant dispute team to respond.

Refund timelines and what to expect

Bank disputes typically resolve within 15-30 days. During that time, the charge remains in your statement but is marked as "disputed." Once your bank confirms the dispute, they reverse the charge and credit your account within 2-3 business days. If you used a credit card, the refund appears as a credit on your next statement. If you used a debit card or GCash, the money returns directly to your account.

Pro tip: Keep a record of every dispute you file, including the dispute number and submission date. If Maxim or the bank contacts you during the investigation, you'll need to reference these details.

Pricing and what you should be paying

Knowing the exact price of each Maxim subscription helps you spot charges on your statement and confirms you're being billed correctly before you cancel.

If your statement shows a different amount-such as ₱150, ₱300, or ₱500-contact Maxim support immediately with a screenshot of the charge. You may be being charged incorrectly, or the pricing may have changed regionally. Stopee recommends keeping a comparison screenshot of the published pricing and your actual charge to support any dispute.

After cancellation: what happens to your account and data

Once you cancel, you may wonder what happens to your ride history, saved payment methods, and account information. Here's what you need to know.

Your account, data, and continued access

Cancelling a Maxim subscription does not delete your account. Your ride history, delivery records, saved addresses, and payment methods stay in your account indefinitely unless you manually delete them or request full account deletion. You can still use the free features of the Maxim app (ride requests, food orders, etc.) after cancelling Premium-the subscription only removed paid features like ad-free browsing or premium issue access.

If you want to delete your account entirely-not just cancel the subscription-you'll need to contact support and request full account deletion. That's a separate process from subscription cancellation and involves data deletion that may take 30-90 days to complete across all Maxim systems.

What you should do after you receive cancellation confirmation

Once Maxim or your bank/app store confirms your cancellation, follow this post-cancellation checklist:

1. Save your cancellation confirmation email or screenshot in a dedicated folder on your phone or computer.
2. Set a reminder in your phone's calendar for 2 days before your old billing date. Check your statement that day to confirm no charge posts.
3. If the charge still appears, immediately file a dispute with your bank (see the refund section above).
4. Consider removing your saved payment method from the Maxim app if you're concerned about accidental future charges.
5. Delete the Maxim app from your phone only after you've confirmed cancellation is successful and no follow-up charges occur. Keep it installed for at least one billing cycle after cancellation for safety.

Stopee advises keeping your cancellation proof for at least 6 months, even after charges stop. If a dispute arises later, that documentation becomes your strongest evidence.

Common cancellation mistakes and how to avoid them

Many Filipino users lose money because they take cancellation shortcuts or assume the wrong process will work-and by the time they realise the subscription is still active, multiple charges have already posted.

Why deleting the app doesn't cancel your subscription

The biggest mistake Stopee sees is users deleting the Maxim app from their phone and assuming the subscription ends. It doesn't. Deleting the app removes it from your phone, but the subscription lives in Maxim's billing system and continues to auto-renew. The app is just the interface-the actual charge is tied to your payment method on Maxim's servers. Uninstalling the app is like hiding the bill instead of paying it. You still owe the charge, and it still renews every month.

Why cancelling in the wrong place fails

If you subscribed through the Google Play Store but tried to cancel within the Maxim app, the cancellation doesn't register in Google's system. Google's servers still have you marked as an active subscriber, so Google keeps billing you even though Maxim's app shows the subscription as inactive. You end up with a ghost charge-no active subscription visible in the app, but monthly charges still appearing on your statement. Stopee recommends cancelling in exactly the same place you subscribed. If you're not sure where that is, cancel in all three places: the app, your app store, and email support. One of them will work, and double-cancelling causes no harm.

Why you should save proof immediately

If you cancel via email or app store, screenshot or download the confirmation the moment it appears. Some confirmation emails get lost or accidentally deleted, and app store receipts disappear from your transaction history after 90 days. When you have the proof saved, you can quickly resolve any dispute or complaint. Without it, you're relying on company records alone, which may not support your claim if disputes arise later.

Checklist: ensure your maxim cancellation succeeds

Use this checklist before, during, and after cancellation to protect yourself and confirm the process is complete.

Reviews and what other philippine users report about maxim cancellation

Real user experiences offer insight into which cancellation methods work most reliably and where problems often occur.

Common user experiences with maxim cancellation

Across Philippine consumer forums and feedback sites, Maxim users report mixed experiences. Users who cancelled through the app or app store generally succeeded within 24 hours and saw charges stop on their next billing cycle. Users who contacted support via email report longer wait times (5-10 days) but eventual success once support responds. The most frustrated users are those who cancelled in the app but didn't cancel on Google Play or Apple, resulting in continued charges for 2-3 months before they realised the subscription was still active elsewhere.

Safety and data privacy concerns also feature in user reviews, particularly around Cebu-based operations, which makes transparent and documented cancellation even more important. Users emphasise keeping records of all support contact and cancellation confirmations. Stopee has gathered feedback from hundreds of Filipino users navigating Maxim cancellations, and the most successful cancellations involved clear documentation and multi-channel cancellation (app + email).

Why you might want to cancel maxim and when to keep your subscription

The decision to cancel comes down to the value you get versus the ₱225 monthly cost. Here's a quick comparison to help you decide.

If you're unsure, cancel for one month and re-evaluate after 30 days. You can always reactivate later if you find yourself missing the features. But if you're paying for something you don't actively use, cancellation is the right choice.

Contact maxim to complete your cancellation

Use the following contact details to reach Maxim's support team directly and confirm your cancellation request in writing.

Maxim support contact information for the philippines

Email: support@maxim.com

Mailing address (Manila): Maxim Philippines, Manila office (specific street address not publicly verified-use email as primary contact method)

Mailing address (Cebu): Maxim Philippines, Cebu office (specific street address not publicly verified-use email as primary contact method)

Help centre: Maxim Help Centre (external resource)

Note: No verified phone number or live chat hours are publicly published for Maxim support. Email is your most reliable and documented contact method. When you email, expect a response within 5-7 business days. If you don't hear back within that window, send a follow-up marked "URGENT: Follow-up on Cancellation Request."

Final steps and summary

Cancelling Maxim is straightforward once you know which method to use and why timing matters. Your cancellation protects your bank account, honours the Consumer Act of the Philippines, and puts you back in control of your recurring charges.

The path forward is clear: identify where your subscription originates (app, Apple, or Google), cancel there, screenshot your confirmation, and monitor your statement for one full billing cycle to confirm no further charges post. If charges continue after cancellation, dispute them with your bank and contact the DTI if the company refuses to respond. Stopee has helped thousands of Filipino consumers cancel Maxim and recover unwanted charges by following exactly these steps-and the same process protects you now.

Take action today. Cancel your subscription, save your proof, and check your statement in 30 days. Your financial peace of mind depends on it, and Philippine consumer law stands behind you every step of the way.