Manage Winc

How to cancel winc and protect your wallet in the philippines

What winc is and why you might need to cancel

Winc is a U.S.-based wine subscription service that delivers personalized wine selections to your door on a recurring schedule. The service builds shipments around your taste profile and charges your card automatically each month, making it convenient if you love wine but potentially frustrating if you forget a billing date or change your mind.

How winc's membership works

When you join Winc, you receive automatic wine shipments tied to a membership plan you select. The company advertises that members can skip, pause, or cancel anytime-but the reality is more nuanced. Your membership runs on a recurring billing cycle, which means charges continue unless you take active steps to stop them. Winc is based in Los Angeles, California, and operates primarily for customers in the United States.

What you're paying for beyond the wine

Winc members receive more than just bottles. The service includes perks such as 20% off all wines, free shipping on orders, early access to new wine releases, and the flexibility to skip or reschedule shipments on your timeline. There is no long-term contract, which sounds simple-but recurring billing often catches people off guard when they assume a skipped shipment actually went through or when they underestimate how quickly the next billing date arrives.

Why canceling winc matters for philippine customers

If you live in the Philippines, Winc presents unique challenges that make cancellation even more important to handle correctly.

The shipping and accessibility gap

Winc is built for the U.S. market first. Shipping to the Philippines is not clearly advertised as available, and if orders do reach you, international delivery costs can be extremely high-sometimes more than the wine itself. Customer support operates on U.S. Pacific Time (Monday to Friday, 6 AM to 5 PM PT, and Saturday to Sunday, 7 AM to 4 PM PT), which creates a 15- to 16-hour time difference from Philippine Standard Time. This makes it difficult to reach live chat or phone support during your waking hours, leaving email and formal cancellation requests as your most practical options.

Your rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer. This law requires that goods and services be of merchantable quality and fit for purpose. If Winc fails to deliver to your location, charges you without delivering, or refuses to honor a valid cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI). Stopee recommends documenting every cancellation attempt and keeping records of all charges-these become your evidence if you need to escalate.

How to cancel winc step-by-step

Canceling Winc requires you to match your cancellation method to your original subscription channel. Here are the main routes you can take.

Cancel through your winc account online

This is the official and fastest method if you subscribed directly through Winc's website.

1. Log into your Winc account at winc.com using your email and password.
   • If you cannot remember your password, click "Forgot Password" and reset it before proceeding.
2. Navigate to your Account Settings (usually found in the top-right menu or under your profile name).
   • Look for a section labeled "Membership" or "Subscription."
3. Find and click "Cancel Membership."
   • Winc may ask you why you are canceling-this is optional feedback, not a barrier to cancellation.
4. Follow every on-screen prompt until the system shows a final confirmation message.
   • Warning: Do not close your browser or navigate away until you see a confirmation page or message that explicitly states your membership has ended.
5. Take a screenshot of the final confirmation page showing the cancellation date and time.
   • This becomes your proof of cancellation-vital if Winc charges you again by mistake.
6. Check your email for a cancellation confirmation message from Winc within 24 hours.
   • If you do not receive one, contact Winc support immediately using the form at support.winc.com.

Cancel if you subscribed through apple app store

Many users sign up through the App Store on their iPhone or iPad. If that is how you started your membership, you must cancel through Apple as well.

1. Open the App Store app on your iPhone, iPad, or iPod Touch.
   • Do not use the Winc app itself-you must go through the App Store.
2. Tap your account icon in the top-right corner.
   • This usually looks like a small circle with your profile image or initial.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Apple account.
4. Find and tap "Winc" in the list.
   • If you see it listed as "Winc - Wine Subscription," that is the right one.
5. Tap "Cancel Subscription."
   • Apple will ask you to confirm and may offer alternatives like pausing the subscription.
6. Confirm the cancellation when prompted.
   • Pro tip: Apple provides a cancellation confirmation on screen and sends an email. Save both as evidence.

Cancel if you subscribed through google play store

If you signed up using Google Play on an Android device, follow this route instead.

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not use the Winc app directly.
2. Tap your profile icon in the top-right corner.
   • This is usually your initial or profile photo.
3. Select "Payments and subscriptions" from the menu.
   • You may need to scroll down to find this option.
4. Tap "Subscriptions."
   • This shows every active subscription linked to your Google account.
5. Find and tap "Winc."
   • Check that it says "Winc - Wine Subscription" to avoid canceling the wrong service.
6. Tap "Cancel Subscription."
   • Google will ask you to confirm and may show you retention offers.
7. Confirm the cancellation.
   • Pro tip: Google sends a confirmation email. Take a screenshot of the Play Store confirmation and save the email.

Cancel by sending a formal cancellation request

If you want a paper trail for your records-which is especially valuable if Winc continues charging you after cancellation-send a registered mail cancellation request to the corporate address.

1. Prepare a simple letter that includes:
   • Your full name and account email address
   • Your account number (if you have it)
   • Today's date
   • A clear statement: "I request to cancel my Winc membership, effective immediately."
2. Send it via registered mail (or tracked courier) to:
   • Winc, 5340 Alla Road, Suite 105, Los Angeles, CA 90066, United States
3. Keep your tracking number and proof of postage.
   • This proves you made the request and when it was sent.
4. Allow 7 to 10 business days for the letter to arrive and be processed.
   • Warning: International mail to the U.S. from the Philippines can take 2 to 3 weeks. Plan ahead if your next billing date is close.
5. Monitor your account and credit card statements for 30 days after sending.
   • If a charge appears, you have proof of your cancellation request date and can dispute it with your bank.

What to do immediately after canceling

Canceling is not truly complete until you verify the cancellation worked. Many Winc members have been surprised by surprise charges weeks or months after they thought they canceled.

Verify the cancellation on your account

Log back into your Winc account within 24 hours of canceling and check that your membership status shows as "Cancelled" or "Inactive." If it still shows an active membership, contact Winc support immediately and reference your cancellation attempt date and time.

Monitor your payment method

Check your credit card or bank statement weekly for 60 days after cancellation. Look for any charges from Winc or its parent company. If an unexpected charge appears, your cancellation failed-or Winc made an error. Act immediately: contact your bank to dispute the charge and then escalate to Winc support with your cancellation proof.

Save all evidence

Create a folder (physical or digital) containing:

• Screenshots of your account confirmation showing cancellation
• Confirmation emails from Winc or Apple or Google
• Your card statements for 90 days post-cancellation
• Any correspondence with Winc support
• Proof of postage if you sent a registered letter

This documentation protects you if Winc disputes your cancellation or if you need to file a chargeback with your bank.

Refunds and what you should expect

Winc's refund policy depends on when you cancel relative to your billing and shipment dates.

Refunds for upcoming shipments

If you cancel before your next shipment ships, you should not be charged for it. However, if Winc already charged your card for an upcoming shipment that has not yet been delivered, you are entitled to a refund. Contact Winc support with your order number and request a refund within 14 days of the charge. Stopee recommends being specific: state the exact date you canceled and ask them to confirm that no further shipments will be sent.

Non-refundable charges

Wine that has already shipped and been delivered cannot be returned for a refund under most circumstances. Winc's policy typically does not allow returns on delivered products unless the wine arrived damaged. If your shipment was damaged, contact Winc support with a photo and your tracking number.

Disputing charges with your bank

If Winc continues to charge you after you canceled, or if you paid for wines you never received, you can dispute the charge through your bank or credit card company. Contact your bank and explain that you canceled your subscription but were charged again. Provide your cancellation proof and your cancellation request date. Your bank can then file a chargeback, forcing Winc to refund you or provide evidence that the charge was legitimate.

Common mistakes that keep charges alive

Canceling seems simple until you realize you only canceled half-way, or you canceled through the wrong channel. These mistakes happen to thousands of people every month, and Stopee has seen the patterns.

Canceling only on the winc website when you subscribed through an app

This is the single biggest mistake. If you started your membership through Apple App Store or Google Play, canceling only on Winc.com does nothing. The billing still comes from Apple or Google, and their systems do not know you canceled on Winc's website. You must cancel through the same platform where you subscribed. Check your most recent card statement or order confirmation-if it says "Apple" or "Google," cancel there.

Assuming a skipped shipment is a cancellation

Winc allows you to skip individual shipments, but skipping is not canceling. If you skip this month's shipment, Winc will still charge you and send wine next month. If you want to stop all future charges and shipments, you must explicitly cancel the membership, not just skip shipments.

Not saving your cancellation confirmation

If you close the browser after seeing "Cancellation requested" on screen without taking a screenshot or saving an email confirmation, you have no proof the cancellation went through. Always wait for a final confirmation message or confirmation email before considering yourself done. Take a screenshot with the date and time visible.

Canceling too close to your billing date

If your billing date is tomorrow and you cancel today, Winc may still charge you for the upcoming shipment because the system already initiated the charge. To avoid this, check your account for your exact billing date (usually visible in Account Settings) and cancel at least 3 to 5 days before. If you miss this window, you may need to request a refund for that final charge.

Not checking for a confirmation email

Cancellation confirmations are not instant. Winc typically sends a confirmation email within 24 hours. If you do not see it, log back into your account and verify your membership status. If it still shows active, submit a cancellation request again or contact support. Do not assume silence means success.

Pricing and membership options at a glance

Understanding what you are canceling helps you decide if cancellation is right for you. Here is a snapshot of Winc's typical offerings.

Note: Winc pricing and tier names may change. Log into your account to see your exact plan and next billing date before canceling.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield. Understanding your rights empowers you when dealing with Winc or any foreign subscription service.

The right to cancel and withdraw

Under Philippine law, you have the right to cancel a subscription without penalty if the service fails to deliver as promised. If Winc advertises free shipping or delivery to the Philippines but then charges you prohibitive international rates, or if shipments never arrive, you have grounds to request a full refund. Stopee recommends documenting every failed delivery attempt or unexpected cost.

The right to accurate billing

Winc must charge you only what you agreed to pay. If a charge appears on your account that you did not authorize, or if Winc continues charging after you canceled, that is unlawful. You have the right to dispute that charge and demand a refund. Your credit card company or bank can help enforce this right by filing a chargeback.

The right to file a complaint

If Winc refuses to honor your cancellation request, continues billing you illegally, or fails to deliver your wines, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI investigates consumer complaints against businesses and can order refunds or penalties. Stopee has helped hundreds of Philippine consumers file DTI complaints when companies ignore cancellation requests. Visit dti.gov.ph to submit a complaint.

The right to dispute charges with your bank

Your bank or credit card company has a legal obligation to investigate unauthorized or disputed charges. If Winc charged you after you canceled, contact your bank within 60 days of the charge. Provide your cancellation proof, cancellation date, and the charge date. Your bank will file a dispute on your behalf and recover the money if Winc cannot justify the charge.

Why you might keep or cancel winc

Before you cancel, it is worth asking yourself whether Winc still fits your life. Here are reasons to stay and reasons to go.

Reasons to keep winc

• You genuinely enjoy the wine selections and value the 20% member discount.
• You live in a major U.S. city or have reliable U.S. forwarding and can handle shipping costs.
• You actively use the skip feature to pause shipments and manage your consumption.
• The cost per bottle is lower than buying retail, even accounting for international delivery.

Reasons to cancel winc

• You live in the Philippines and shipping costs or delivery times make the service impractical.
• You do not drink wine regularly or find yourself with unopened bottles piling up.
• You forgot about your subscription and have been surprised by repeated charges.
• You prefer to choose your own wines rather than receive curated selections.
• You have found a local or cheaper alternative that suits your taste and budget.
• You are concerned about Winc's billing practices or customer support responsiveness.

Checklist to confirm your cancellation is complete

Use this checklist to verify that your cancellation is truly finished and Winc will not charge you again.

• I have canceled through the correct channel (Winc website, Apple App Store, or Google Play-matching my original subscription source).
• I have received a cancellation confirmation on screen or via email within 24 hours.
• I have taken a screenshot of the final cancellation confirmation with the date and time visible.
• I have logged back into my Winc account and confirmed my membership status shows "Cancelled" or "Inactive."
• I have saved the confirmation email from Winc, Apple, or Google in a folder for my records.
• I have noted my cancellation date and next would-have-been billing date on a calendar or document.
• I am monitoring my credit card statement weekly for 60 days to catch any unauthorized charges.
• If a charge appears after cancellation, I have saved that charge record and will dispute it with my bank immediately.
• I have saved the address 5340 Alla Road, Suite 105, Los Angeles, CA 90066 in case I need to send a registered cancellation letter as backup.

Cancellation address and final contact information

If you need to send a formal cancellation request by mail or want contact details, use this information.

Winc mailing address

Winc
5340 Alla Road, Suite 105
Los Angeles, CA 90066
United States

Winc online support

Visit support.winc.com/hc/en-us/requests/new to submit a cancellation request or ask a question. This creates a ticket and generates an email confirmation, giving you proof of your contact.

Winc customer service hours

Monday to Friday: 6 AM to 5 PM PT
Saturday to Sunday: 7 AM to 4 PM PT
Note: These times are U.S. Pacific Time. From the Philippines (PST +16 hours), this means very limited overlap. Email or online forms are often more practical than live chat.

Get help canceling with stopee

Canceling subscriptions should be straightforward, but companies often make it harder than it needs to be. If you are stuck, unsure whether your cancellation went through, or facing unauthorized charges, Stopee has helped thousands of consumers cancel Winc and other subscriptions safely and successfully. Visit stopee.com to learn more about your cancellation options, file a complaint, or get personalized guidance on recovering refunds. Stopee is your ally when companies make cancellation difficult. Let Stopee help you take control of your subscriptions and your wallet.