Manage Boosteroid

How to cancel boosteroid and stop cloud gaming charges in the philippines

What is boosteroid and why people cancel

Boosteroid is a cloud gaming platform that streams PC games directly to your device without requiring expensive hardware. Instead of buying a gaming desktop or console, you pay a recurring subscription fee, log into Boosteroid's servers via the web, and play games streamed from their remote machines.

For users in the Philippines, the appeal is real: you get access to a game library without the upfront cost of a gaming PC. But the subscription model means you are paying for continued access to streaming sessions, not for permanent game ownership. When you cancel, you lose all access immediately.

What you actually pay for with boosteroid

Boosteroid charges in euros (€), not Philippine pesos (₱). The current subscription tiers range from €12.89 per month (approximately ₱789) for the standard tier up to €134.89 per month (approximately ₱8,255) for premium features. These prices include streaming quality, session length, and features like Boostcast (streaming to up to 15 viewers), server location selection, and higher frame rates.

Your actual cost depends on your card issuer's foreign exchange rate. GCash, Maya, and international credit cards all apply different conversion fees, so your PHP statement amount may differ from the official euro price. Pro tip: check your bank or e-wallet statement after the first charge to see the exact PHP amount you are paying, not just the advertised euro rate.

Why philippines users cancel boosteroid

The most common reason for cancellation is poor streaming performance due to unstable internet. Cloud gaming demands consistent, low-latency bandwidth. If your connection in the Philippines drops or lags during gaming sessions, you are paying for a service you cannot use reliably.

The second reason is unexpected charges. Many users report that they attempted to cancel but were charged again the following month. Some did not realize the cancellation did not go through; others claim the cancellation button was hidden or confusing. Boosteroid's terms state that no refunds are issued after cancellation, even for unused time, so timely cancellation is critical.

The third reason is cost accumulation. At ₱789 to ₱8,255 per month depending on your tier, the charges add up quickly if you forget your billing date or lose track of your subscription renewal.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. Key protections include the right to clear information about billing dates, cancellation procedures, and refund policies before you pay.

If Boosteroid continues to charge you after you submitted a cancellation request, you have the right to dispute those charges with your bank or e-wallet provider. Document everything: screenshots of your cancellation request, confirmation emails, and your bank statements showing unauthorized charges.

Important: Under Philippine consumer law, if a company makes it unnecessarily difficult to cancel a subscription, you may have grounds to file a complaint with the Department of Trade and Industry (DTI) or your credit card issuer's consumer dispute division. Stopee recommends keeping all proof of your cancellation attempt for at least 30 days after you submit it.

How to cancel boosteroid before your next charge

Canceling Boosteroid requires speed and documentation because the service charges monthly in advance. You have until your renewal date to cancel and stop future charges.

Prepare your account before canceling

Take screenshots now, before you cancel. This protects you if charges continue after you submit your cancellation.

1. Log into your Boosteroid account at boosteroid.com/account-data/
   • Go to your profile or account settings page
   • Take a screenshot of your current plan name and billing status
   • Save the screenshot with today's date in the file name (for example, "Boosteroid-plan-2025-01-15.png")
2. Find your last charge date
   • Check your bank statement, credit card app, or e-wallet (GCash, Maya, etc.)
   • Look for the most recent Boosteroid transaction
   • Write down the charge date and amount in PHP
3. Note your account email address
   • Verify the email linked to your Boosteroid account
   • You will need this to contact support if something goes wrong
4. Save any game data or progress you need
   • Some games allow cloud saves; check which titles offer this feature
   • Take note of any in-game achievements or progress you want to preserve

The web-based cancellation path through your account

Boosteroid offers a self-service cancellation option directly through your account dashboard. This is the fastest method and generates automatic confirmation.

1. Log into boosteroid.com/account-data/ using your email and password
2. Scroll to the bottom right of the profile page
   • Look for a button labeled "Delete Account" or "Cancel Subscription"
   • The exact label may vary depending on your account type
3. Click the delete or cancel button
   • A confirmation dialog will appear
   • Read the dialog carefully; it will state your cancellation effective date
4. Confirm your cancellation
   • Click "Confirm" or "Yes, delete my account" to finalize the request
   • Do not close the page until you see a success message
5. Screenshot the confirmation page
   • Boosteroid shows a confirmation message after you submit the cancellation
   • Capture this screen with today's date
   • Save it next to your pre-cancellation screenshot
6. Check your email for a confirmation message
   • Boosteroid sends an automated email to confirm the cancellation request
   • If you do not receive it within 10 minutes, check your spam or promotions folder
   • Forward this email to yourself or print it as a backup

Warning: Boosteroid's terms state that you have 48 hours to reverse a deletion request by contacting support. After 48 hours, your account is deleted and all access ends. If you change your mind during this window, email support@boosteroid.com immediately to stop the deletion.

Cancellation via email if the web method fails

If the "Delete Account" button does not work or you cannot access your account, contact Boosteroid support by email. This method takes longer but creates a written record.

1. Send an email to support@boosteroid.com
   • Subject line: "Cancellation Request - [Your Email Address]"
   • Include your full account email address in the message body
   • State your cancellation request clearly: "I request that my Boosteroid subscription be cancelled effective immediately and that no further charges be applied to my payment method."
2. Include proof of your current plan
   • Attach a screenshot of your profile page or current billing information
   • Include the date of your last charge and the amount in PHP
3. Request written confirmation
   • Ask support to reply with a cancellation confirmation email that includes the cancellation date and your account email
   • State: "Please confirm this cancellation request by email."
4. Wait for a response
   • Boosteroid typically replies within 24 to 48 hours during business days
   • Save the confirmation email in a folder labeled "Boosteroid Cancellation"
5. Follow up if you do not hear back
   • If support does not reply within 48 hours, send a follow-up email with "Follow-up: Cancellation Request" in the subject line
   • Include your original request email and the date you sent it

Stopee advises users to use email cancellation as a backup only, because web-based cancellation is faster and provides immediate visual confirmation.

What happens after you cancel boosteroid

Cancellation takes effect immediately or on your next billing date, depending on Boosteroid's policy. You lose all access to games and streaming services the moment the cancellation is processed.

Check for unwanted charges in the days after cancellation

After you cancel, monitor your bank account, credit card, and e-wallet for the next 14 days. Ideally, your next scheduled charge should not appear.

• Check your GCash or Maya app daily for unexpected Boosteroid transactions
• Log into your bank's mobile app or online portal and search for "Boosteroid" in your transaction history
• If you see a charge after your cancellation, take a screenshot immediately with the date and amount
• Compare this new charge date against your cancellation confirmation email to prove it occurred after you canceled

Pro tip: Set a phone reminder for three days after your normal billing date. If you see a charge you did not expect, you have a stronger case for a dispute if you catch it within seven days.

Dispute unauthorized charges if they continue

If Boosteroid charges you again after your cancellation, you have the right to dispute the charge with your card issuer or e-wallet provider.

1. Contact your bank or e-wallet support immediately
   • Call the number on the back of your credit card, or open your GCash or Maya app and select "Report an Issue"
   • Explain that you canceled your Boosteroid subscription and do not recognize the charge
2. Provide your evidence
   • Screenshot of your cancellation confirmation page or email
   • Screenshot of your pre-cancellation account status
   • Screenshot of the disputed charge in your bank statement
   • The date you submitted the cancellation request
3. Request a chargeback or refund
   • Ask your bank or e-wallet to reverse the charge and credit your account
   • Provide a clear timeline: "I canceled on [date]. I was charged on [date]."
4. Keep records of your dispute communication
   • Note the support ticket number, agent name, and call date if you speak to someone live
   • Save all emails related to your dispute

Under the Consumer Act of the Philippines, your bank or e-wallet must investigate your dispute within 30 days. Stopee recommends keeping all cancellation evidence for at least 90 days in case the dispute takes time to resolve.

Refund policy and what you can recover

Boosteroid does not issue refunds for unused time after cancellation. If you cancel on the 15th of the month but your billing cycle runs from the 1st to the 30th, you will not receive a partial refund for the remaining 15 days.

The only exception is if you successfully dispute an unauthorized charge with your bank or card issuer. In that case, the bank reverses the charge, not Boosteroid.

Common cancellation mistakes and how to avoid them

Cancellation frustration is real, especially when charges continue after you thought you canceled. You are not alone, and these mistakes are easy to make if you do not know what to watch for.

Mistake 1: assuming the cancellation button deletion means your subscription is canceled

Boosteroid's "Delete Account" function removes your account and game library, but it does not guarantee that subscription charges will stop. The 48-hour reversal window creates a gray area where your account is flagged for deletion but not yet fully removed. If your renewal date falls within that 48-hour window, you may still be charged.

Avoid it: After clicking "Delete Account," send an email to support@boosteroid.com the same day confirming that you want your subscription canceled and that you do not want any charges applied. Do not rely on the web button alone.

Mistake 2: not checking your payment method's transaction history after cancellation

Many users cancel but never verify that charges actually stopped. They discover a second charge weeks later, long after the dispute window closes.

Avoid it: Set a phone reminder for your normal billing date plus five days. Log into your bank or e-wallet and search for "Boosteroid." If no charge appears, you are safe. If a charge does appear, dispute it immediately while the transaction is still fresh.

Mistake 3: canceling by stopping payment instead of canceling the subscription itself

Some users try to stop Boosteroid charges by blocking the company's payment in their bank app. This does not count as a formal cancellation. Boosteroid may mark your account as delinquent, apply late fees, or lock your account. When you try to log in later, you may find access restricted.

Avoid it: Always cancel the subscription itself through Boosteroid's account portal or support email. Only use payment blocking as a last resort if Boosteroid refuses to cancel your account.

Mistake 4: deleting the confirmation email before your next billing cycle

If you need to dispute a charge later, your confirmation email is your strongest proof. Deleting it means you have only a screenshot to rely on, which is weaker in a formal dispute.

Avoid it: Move your cancellation confirmation email to a folder labeled "Cancellations" or "Boosteroid." Keep it there for at least 90 days, even if you never expect to dispute the charge. You will thank yourself if you need it later.

Pricing and billing terms at a glance

Boosteroid publishes prices in euros and charges in advance. Your PHP cost depends on current exchange rates and your payment provider's fees.

Important note: These prices are approximate and change with exchange rates. Your bank or GCash/Maya may apply additional foreign transaction fees (typically 1-3%), so your actual PHP charge may be higher. Always check your statement after the first charge to see your true cost.

How to contact boosteroid if cancellation fails

If you cannot cancel through your account or email support does not respond, use these escalation contacts.

Boosteroid customer support channels

• Support email: support@boosteroid.com
• Account data page: boosteroid.com/account-data/ (for account management and self-service cancellation)
• Live chat: Available on the Boosteroid website homepage during business hours (timezone not specified; expect delays for Philippines inquiries)
• Corporate address (primary): Boosteroid Inc., Austin, Texas, USA
• Legal entity (Europe): Boosteroid Games SRL, Romania (listed as the EU service provider)

If Boosteroid support ignores your cancellation request after 10 business days, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Complaint Division. The DTI can order the company to cease unauthorized charges.

Filing a complaint with the DTI if boosteroid refuses to cancel

You have the right to lodge a formal consumer complaint with the DTI if Boosteroid makes cancellation unnecessarily difficult or continues charging after a cancellation request.

1. Gather all evidence
   • Screenshots of your cancellation attempts
   • Copies of all emails sent to and received from Boosteroid
   • Bank or e-wallet statements showing charges after cancellation
   • Timeline of events (dates and times you took each action)
2. Visit the DTI website at dti.gov.ph or call 1-385-DTI (1-385-384)
   • Ask for the Consumer Complaint Form or "Putol" online filing system
   • File your complaint against Boosteroid for unfair cancellation practices or unauthorized billing
3. Pay the filing fee (typically minimal, around ₱100-300)
   • The DTI will assess your case and contact Boosteroid for a response
   • You will receive updates as the investigation proceeds
4. Follow up with the DTI monthly if your complaint remains open
   • Request updates on the investigation status
   • Provide any additional evidence the DTI requests

Comparison: should you cancel boosteroid or keep it

Cancellation is right for you if any of these conditions apply. Use this checklist to decide.

Your cancellation checklist

Use this step-by-step checklist to ensure you cancel Boosteroid correctly and prevent surprise charges.

• Screenshot your Boosteroid account profile and billing page today
• Check your bank or e-wallet statement for your most recent Boosteroid charge and note the date
• Write down the email address linked to your Boosteroid account
• Log into boosteroid.com/account-data/ and look for the "Delete Account" button (bottom right of profile page)
• Click "Delete Account" and take a screenshot of the confirmation message
• Wait for a confirmation email from Boosteroid within 10 minutes
• Save the confirmation email in a dedicated folder on your device or email account
• Send a follow-up email to support@boosteroid.com the same day, requesting written confirmation that your subscription is canceled
• Set a reminder on your phone for your normal billing date plus five days
• On that date, log into your bank or e-wallet and check for any Boosteroid charges
• If no charge appears, you are done; if a charge appears, take a screenshot and contact your bank immediately
• Keep all cancellation evidence (screenshots, emails, dispute records) for 90 days

Summary and next steps

Canceling Boosteroid is straightforward if you follow the right process and document every step. The biggest risk is hidden charges that occur after you think you have canceled. By taking screenshots, monitoring your payment method, and keeping confirmation emails, you protect yourself against unauthorized billing.

Remember: Boosteroid does not refund unused time, so the key is canceling before your next renewal date. If unexpected charges do appear after cancellation, your bank or e-wallet can reverse them within 30 days, provided you have proof of your cancellation request.

If you struggle with the cancellation process or Boosteroid ignores your cancellation request, escalate to the DTI or your card issuer. You have consumer rights under Philippine law (Republic Act No. 7394), and you are not obligated to keep paying a service you have canceled.

Stopee has helped thousands of consumers cancel subscriptions without losing money to surprise charges. Whether you are canceling Boosteroid due to poor performance, unexpected costs, or simply moving on to another service, the steps above will protect you from billing traps. Follow the checklist, stay organized, and cancel with confidence knowing that you have documented proof of every step.