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Cancel Boosteroid: The Right Way
How to cancel boosteroid in new zealand and reclaim your money
What boosteroid is and why you might want to cancel
Boosteroid is a cloud gaming platform that lets you stream PC games over the internet without needing expensive hardware on your device. You can play games directly from their servers by choosing from tiered subscription plans, each offering different performance levels.
Many New Zealand gamers sign up for Boosteroid expecting seamless high-performance gaming, but the service doesn't always deliver on those promises. Poor connection speeds, session drops, performance mismatches and frustration with billing often drive subscribers to cancel-and at Stopee, we understand how important it is to get that cancellation right the first time.
How boosteroid plans work
Boosteroid offers three main subscription tiers: Standard (1080p at 60 FPS), Ultra (4K at 120 FPS) and Ultra Pro (premium features). Pricing varies depending on whether you pay monthly or annually, and your costs appear in NZD if you're billing from New Zealand.
The service is designed to let you cancel anytime, but the cancellation process itself isn't always obvious. That's where Stopee comes in: we guide you through every step so you can cancel confidently without hidden charges or ongoing billing surprises.
Common reasons to cancel
You might cancel Boosteroid if the service isn't delivering promised speeds, if you're finding better alternatives, or if unexpected charges are appearing on your billing statement. Whatever your reason, you deserve a straightforward cancellation experience.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act protects you when buying services like cloud gaming subscriptions. Understanding these rights is crucial before you cancel.
What the consumer guarantees act says
Under the Consumer Guarantees Act 1993, any service you buy must be of acceptable quality and fit for purpose. If Boosteroid isn't delivering the performance it advertises (like consistent 4K streaming at 120 FPS), you have grounds to request a refund, even if the company's terms say "no refunds after activation."
This is a legal protection that overrides most company policies. If Boosteroid fails to meet its promises, you can dispute the charge and ask for your money back through your payment provider or through the Commerce Commission if needed.
How to use your rights during cancellation
When you cancel, document everything: screenshots of service failures, slow speeds, dropped sessions, and billing errors. If Boosteroid refuses a refund after you cancel, you can escalate to your bank or credit card company and cite the Consumer Guarantees Act. Stopee recommends keeping these records for at least 90 days after cancellation.
Your cancellation methods in new zealand
Boosteroid offers multiple ways to cancel depending on how you subscribed. The method you use will determine whether you cancel cleanly or encounter billing traps.
Cancel via the boosteroid website
If you subscribed directly through Boosteroid's website, you'll cancel using your web account. This is usually the cleanest method because it's managed directly by Boosteroid's systems.
- Sign in to your Boosteroid account at boosteroid.com using your email and password.
- Navigate to your account profile settings (usually in the top-right corner or in a menu).
- Look for "Plan Details," "Subscription Settings," or "Billing" options.
- Find and click the "Cancel Subscription" button. Pro tip: This button can be small or hidden; scroll down if you don't see it immediately.
- Read the cancellation confirmation carefully and confirm your choice.
- You'll receive a confirmation email. Save this email as proof of your cancellation date.
Important: When you cancel via the website, Boosteroid stops future billing but keeps your access active until your current billing period ends. You're not charged again, but your access stops automatically at the end of that period.
Cancel via apple app store (iOS)
If you subscribed through the Boosteroid app on iPhone or iPad, you must cancel through Apple's system, not through Boosteroid's website. Cancelling on the website won't stop an App Store subscription.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of Settings.
- Select "Subscriptions."
- Find and tap "Boosteroid" in the list.
- Tap "Cancel Subscription."
- Confirm the cancellation and note the date Apple provides.
Warning: If you cancel within a free trial period and haven't been charged yet, cancellation is immediate. If you've already been charged, the cancellation takes effect at the end of the current billing period.
Cancel via google play (Android)
If you subscribed through the Boosteroid app on Android, Google Play manages your subscription. You must cancel through Google Play, not the Boosteroid app itself.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Boosteroid."
- Tap "Cancel subscription" and confirm.
Pro tip: Google Play shows your cancellation effective date before you confirm. Make sure it matches what you expect-usually the end of your current billing period.
What happens after you cancel boosteroid
Cancellation isn't the end of the process; understanding what comes next helps you avoid surprises and stay in control of your account.
Your access timeline after cancellation
When you cancel, your access doesn't disappear immediately. Instead, Boosteroid honours your paid period: you keep full access until the end of the current billing cycle, then your account closes automatically. For example, if you cancel on 15 March and your billing period ends on 1 April, you have access through 1 April.
After that date, attempting to launch games through Boosteroid will fail, and you'll see prompts to reactivate. You can reactivate anytime by logging in and restarting a subscription, but you won't be charged for any days after cancellation takes effect.
What happens to your account data and game saves
Boosteroid doesn't automatically delete your account, game library links, or saves when you cancel. Your profile remains dormant but retrievable if you reactivate later. However, Boosteroid's public data retention policy isn't fully transparent.
If you want your account completely removed (not just suspended), contact Boosteroid support explicitly and request full account deletion. Send your request by email, take a screenshot of the request, and note the date. Stopee advises requesting deletion in writing so you have proof you asked.
Understanding boosteroid's refund policy
Boosteroid's refund stance is strict, but it's not the final word-especially under New Zealand law. Here's what you need to know about getting your money back.
What boosteroid's terms officially say
Boosteroid's Terms of Use state: "We provide no refunds. You will not be able to get a refund for a purchased subscription as soon as it is activated." This "no refund" rule is printed in their terms and enforced when you cancel.
However-and this is critical-Boosteroid's own terms acknowledge that "local applicable law may still allow a refund in some cases." In New Zealand, that "local applicable law" is the Consumer Guarantees Act, which trumps their policy.
When you can demand a refund despite the "no refund" policy
If Boosteroid fails to deliver what it advertises, you can request a refund under the Consumer Guarantees Act. Common grounds include:
- Promised performance (e.g., 4K at 120 FPS) isn't consistently available.
- Games listed as supported won't run or run poorly.
- Session drops, lag spikes, or disconnections prevent normal use.
- The service is unavailable for extended periods without explanation.
Pro tip: Screenshot or record video evidence of these failures. Write down dates, times, and which games failed. This documentation is your leverage if Boosteroid refuses to refund and you need to escalate to your bank or the Commerce Commission.
Refunds for app store and google play purchases
If you subscribed through Apple or Google, refund requests go through the app store, not Boosteroid directly. Apple and Google are more flexible on refunds than Boosteroid itself.
- Apple: Request a refund within 14 days via iTunes Account Settings (Settings > Apple ID > Media and Purchases > Purchase History).
- Google Play: Request a refund within 48 hours via the Play Store (Payments and Subscriptions > Manage Subscriptions > Boosteroid > Request Refund).
Stopee recommends acting quickly with these platforms because their refund windows are tight.
Boosteroid pricing breakdown for new zealand subscribers
Understanding what you're paying for helps you decide whether cancellation makes sense or if you should switch to a cheaper plan. Here's the current pricing structure.
| Plan | Monthly cost (NZD) | Annual cost (NZD) | Performance | Best for |
|---|---|---|---|---|
| Standard | $18-20 | $160-180 | 1080p at 60 FPS | Casual gaming, budget-conscious players |
| Ultra | $32-35 | $160-180 (semi-annual) | 4K at 120 FPS | Competitive gamers, high-refresh displays |
| Ultra Pro | $28-30 | $240-260 | Premium 4K, priority support | Heavy users, support priority |
NZD prices reflect typical exchange rates from EUR and can fluctuate. Check your last invoice for exact amounts. If you're paying significantly more than these ranges, your currency conversion or local taxes may be adding costs-a reason to reach out to Boosteroid support.
Common mistakes when cancelling boosteroid
Cancellation sounds simple, but small errors cost you money and create ongoing frustration. We've seen these traps over and over, and we want to help you avoid them.
Cancelling only on the website when you subscribed via an app
This is the most expensive mistake. If you subscribed through Apple or Google, cancelling your Boosteroid web account does nothing. Your App Store or Google Play subscription keeps renewing, and Boosteroid keeps charging you.
Always match your cancellation method to your subscription source. Check your email confirmations from when you first subscribed; they'll tell you whether you signed up via the web, Apple, or Google.
Assuming cancellation is instant
Boosteroid cancels at the end of your billing period, not immediately. If you cancel on 20 March but your billing cycles on the 1st of each month, you'll still be charged on 1 April. This isn't a charge after cancellation-it's the last bill for the period you already purchased-but it surprises people who expect instant refunds.
Pro tip: Cancel during the first week of your billing cycle if possible, so you minimise the number of unused days you've already paid for.
Not keeping cancellation proof
If a billing dispute arises and you need to prove you cancelled, a confirmation email is your strongest evidence. Some users cancel, receive confirmation, then find themselves charged again months later because they deleted the confirmation email.
Save your cancellation confirmation to your computer, not just your email inbox. Screenshots work too. Stopee recommends creating a simple folder on your device called "Subscriptions" where you keep all cancellation proofs.
Ignoring unexpected charges after cancellation
A small number of users report that Boosteroid or their payment provider charged them after confirmed cancellation. This happens rarely but does happen. If you see a charge after your cancellation date, act immediately: contact your bank within 30 days and dispute the charge, citing your cancellation confirmation.
Step-by-step cancellation checklist
Use this checklist to make sure you've cancelled correctly and protected yourself from billing errors. Tick off each item as you go.
- Identify where you subscribed: Boosteroid website, Apple App Store, or Google Play.
- Note your next billing date (check your last invoice or account settings).
- Cancel through the correct platform using the steps above.
- Receive and save the cancellation confirmation email.
- Take a screenshot of the confirmation and any account settings showing the cancellation status.
- Wait 2-3 days and log back in to confirm your subscription shows as "cancelled" or "inactive."
- Check your bank or card statement 5-7 days later to ensure no new charge appears.
- If a charge does appear, dispute it immediately with your bank and reference your cancellation confirmation.
- Keep all records (emails, screenshots, bank statements) for 90 days after cancellation.
What users in new zealand are saying
Real customer experiences reveal what Boosteroid delivers-and what it doesn't. Here's what New Zealand subscribers report.
Positive feedback
Users praise Boosteroid's game catalogue and occasional smooth performance on fast broadband connections. Some subscribers enjoy the flexibility of trying games without long downloads. For casual gamers with gigabit-speed internet, the service works adequately.
Common complaints
Repeated themes emerge in user reviews: connection drops, lag during competitive games, promised performance not materialising, and difficulty cancelling. Several users report that Boosteroid's support team is slow to respond to cancellation requests or billing errors.
These complaints align with why many subscribers decide to cancel. If you're experiencing the same issues, cancellation is the right move-and Stopee can guide you through it quickly.
Should you cancel or just pause your subscription?
Before you cancel completely, consider whether pausing might suit you better. Unfortunately, Boosteroid doesn't offer a built-in "pause" feature, so your only options are cancel or keep paying.
If you're taking a gaming break and might return in a few months, cancellation is fine-you can restart anytime by logging in and resubscribing. Your account history and preferences remain. If you're leaving permanently, cancellation is the right choice.
Contact information for boosteroid support
If you experience billing errors, can't find the cancel button, or need account deletion, you'll need to contact Boosteroid directly. Here's where to reach them.
Support channels
Boosteroid's primary support is email-based. Look for a "Contact Us" or "Support" link on boosteroid.com. You can also try reaching out through their in-app support feature if you have active access.
Warning: Response times from Boosteroid support can be slow (7-14 days in some cases). For urgent refund disputes, contact your bank or payment provider instead of waiting for Boosteroid's response.
Escalation options if support fails
If Boosteroid refuses to refund or cancellation fails, escalate to:
- Your bank or credit card company (dispute the charge directly).
- The Commerce Commission (if you believe your Consumer Guarantees Act rights have been breached).
- Apple Support or Google Play Support (if you subscribed through those platforms).
These organisations have more power than Boosteroid and can force refunds if the company has breached consumer law.
Stopee helps you cancel with confidence
Cancelling Boosteroid in New Zealand doesn't have to be complicated or stressful. You now know exactly how to cancel via the website or app, what happens after cancellation, when you can demand a refund under the Consumer Guarantees Act, and what to do if Boosteroid tries to keep charging you.
Remember: your consumer rights are real, your documentation matters, and your bank or payment provider is your ally if cancellation goes wrong. The process is straightforward when you follow the right steps and avoid the common traps.
If you're unsure about any step or encounter resistance from Boosteroid, Stopee has helped thousands of New Zealand consumers cancel streaming services, gaming subscriptions, and software-and reclaim unfair charges. Visit Stopee today to access our full library of cancellation guides, and feel confident that you're taking control of your money.