Manage Mobalytics

How to cancel mobalytics and stop auto-renewal charges in the philippines

What mobalytics is and why you might want to cancel

Mobalytics is a gaming analytics platform built for competitive League of Legends and Teamfight Tactics players, operated by Gamers Net, Inc. from Marina del Rey, California. The service offers performance tracking, in-game overlays, champion recommendations, and tier lists designed to help you improve your gameplay.

Here's the critical part: Mobalytics uses a recurring subscription model, not a one-time purchase. You pay for time-based access to premium features, which means your access automatically renews at the end of each billing cycle unless you actively cancel. For Filipino users, that often catches people off guard when the next charge appears without warning.

The mobalytics subscription tiers

Mobalytics operates a free tier and a paid premium option called Mobalytics Plus. The free version gives you basic game information, but the paid tier unlocks the features most serious players want.

Why filipino users cancel mobalytics

Most cancellations happen for straightforward reasons: you've stopped playing competitively, the subscription cost no longer justifies the benefit, or you found a competing tool. Some players cancel because they didn't realise the service auto-renews, or they subscribed through an app store and forgot about it. At Stopee, we've seen recurring subscriptions slip past Filipino consumers because billing notifications aren't always clear, and the company doesn't have a local support presence.

Whatever your reason, you deserve a cancellation process that doesn't waste your time or cost you extra money. That's what we're here to help with.

How mobalytics charges and billing works for philippine customers

Payment methods and currency

Mobalytics does not list a Philippine office or dedicated PHP billing page. The company accepts payment through major international credit cards, PayPal, and if you subscribed through the Apple App Store or Google Play, the charges flow through those app store billing systems.

Your billing statement may show the charge in USD or your local equivalent, depending on your payment method and bank. If you used Google Play Balance or App Store credit, the charge appears in your app store invoice, not directly from Mobalytics. This matters for cancellation because the cancellation method depends on where you subscribed.

Billing cycle and auto-renewal terms

Mobalytics renews your subscription automatically at the end of each billing period. According to the service's official terms, you receive access for the full paid period regardless of when you cancel. If you cancel midway through a billing cycle, you keep access until that cycle ends, but you won't be charged again.

The critical detail: there is no refund for unused time within the current billing period. If your next charge is due in 10 days and you cancel today, you've already paid for those 10 days and won't get that money back. That's why timing your cancellation matters.

Your consumer rights when cancelling mobalytics in the philippines

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you from unfair or deceptive subscription practices. Under this law, companies must clearly disclose subscription terms before you pay, and they cannot charge you without explicit consent to auto-renewal.

If Mobalytics failed to show you renewal terms clearly, or if charges appeared after you cancelled, you have grounds to dispute the charge with your payment processor or seek resolution through the Department of Trade and Industry (DTI). Most credit card providers also allow you to dispute unauthorised recurring charges within 60 days.

Your escalation options if mobalytics refuses to cancel

If you cancel Mobalytics through your account and still see a charge, or if the company doesn't respond to cancellation requests within 7 days, escalate. First, contact your payment provider (your bank, credit card company, or app store) and report the unauthorised charge. Second, file a complaint with the DTI (available at www.dti.gov.ph) if the company won't refund the disputed amount.

Stopee has found that payment processors take cancellation disputes seriously, especially when you have proof that you cancelled the subscription and were still charged. Document everything: your cancellation confirmation email, screenshots of your account settings showing cancellation, and your bank statement showing the charge.

How to cancel mobalytics step by step

Before you cancel: three things to check

Cancellation is final, so take 60 seconds to prepare and avoid frustration later.

1. Determine where you subscribed
   • Directly on mobalytics.gg (the website)
   • Through the Apple App Store (iOS)
   • Through Google Play (Android)
   • Through another gaming platform (Discord, etc.)
2. Screenshot your current subscription details
   • Open your account settings and capture the active plan name
   • Note your next billing date
   • Save your current billing amount in PHP or USD
3. Locate a recent billing confirmation email
   • Search your email for "Mobalytics" or "charge receipt"
   • Save this email as proof that you were subscribed

Pro tip: If you don't remember where you subscribed, check your bank or credit card statement for the charge description. It will mention "Mobalytics," "Apple," or "Google," which tells you exactly where to cancel.

Cancel mobalytics through the website

If you subscribed directly on mobalytics.gg, the cancellation process is straightforward and takes less than two minutes.

1. Go to mobalytics.gg and log in to your account
   • Use the email address you registered with
   • If you've forgotten your password, click "Forgot password" and reset it
2. Navigate to your account settings
   • Click your profile icon or username (usually top-right corner)
   • Select "Account settings," "Settings," or "Profile"
3. Find the subscription or billing section
   • Look for "Subscription," "Billing," or "Plan"
   • You should see your active plan (Mobalytics Plus) and next billing date
4. Click the "Cancel subscription" button
   • The button is usually red or clearly marked
   • You may be asked "Are you sure?" - click yes to confirm
5. Wait for confirmation
   • You should see "Subscription cancelled" or "Cancellation successful"
   • A confirmation email will arrive within minutes
   • Check your spam folder if you don't see it in your inbox
6. Save your cancellation confirmation
   • Screenshot the confirmation page
   • Forward the confirmation email to yourself or save it in a folder

Warning: If you cannot find the "Cancel subscription" button in your account settings, check whether you're logged into the correct account. Log out completely, then log back in using your registered email address. If the button still doesn't appear, contact Mobalytics support at support@mobalytics.gg and ask for manual cancellation.

Cancel mobalytics through the apple app store

If you subscribed on iPhone or iPad, you must cancel through Apple, not through Mobalytics itself. Apple controls app store subscriptions, so the cancellation happens in your iPhone or iPad settings.

1. Open the Settings app on your iPhone or iPad
   • Tap the gear icon on your home screen
2. Scroll up and tap your name (Apple ID)
   • This is at the very top of the Settings menu
3. Select "Subscriptions"
   • You'll see a list of all active subscriptions linked to your Apple ID
4. Find and tap "Mobalytics"
   • Look for the Mobalytics app in your subscriptions list
   • If you see multiple subscriptions, find the one that shows a renewal date
5. Tap "Cancel subscription" or "Delete"
   • Apple will ask you to confirm your reason (optional)
   • Tap "Confirm cancellation" to finish
6. Verify the cancellation
   • You should see "Subscription cancelled" and the renewal date disappears
   • Apple sends a confirmation email to your Apple ID email address

Pro tip: If you use an iPad and iPhone with the same Apple ID, your subscription may appear in both devices' Settings. Cancelling it once cancels it for all devices. You don't need to cancel twice.

Cancel mobalytics through google play

If you subscribed on Android through Google Play, you cancel in the Google Play app or on the Google Play website.

1. Open the Google Play app on your Android phone or tablet
   • Tap your profile icon (top-right corner)
2. Select "Payments and subscriptions"
   • You'll see a list of all active subscriptions
3. Tap "Subscriptions" to view your active plans
   • Find Mobalytics in the list
4. Tap "Mobalytics" to open the subscription details
   • You'll see the next billing date and current plan
5. Tap "Cancel subscription"
   • Google Play may ask you to provide feedback (optional)
   • Tap "Yes, cancel" to confirm
6. Confirm your cancellation
   • You'll see a message confirming the cancellation
   • Google sends a confirmation email to your Google account

Warning: Do not uninstall the Mobalytics app thinking it will cancel the subscription. Uninstalling the app does not cancel your subscription; you must cancel it through Google Play settings. Many users make this mistake and get charged again.

What happens after you cancel mobalytics

Your access and the next billing date

After you successfully cancel, you retain full access to Mobalytics Plus until the end of your current billing period. You've already paid for that time, so you keep the in-game overlay, lobby scouting, tier lists, and all premium features until your paid period expires.

On the day your current billing cycle ends, your access downgraded to the free tier automatically. You'll lose access to the overlay and paid features, but your account remains active, and you can resubscribe anytime without losing your game statistics or settings.

Refunds and the "no refund for unused time" policy

Mobalytics does not refund unused portions of your billing cycle. If you cancel with 20 days left in your monthly subscription, you lose that unused time. This aligns with how most app subscription services operate, but it's important to know before you cancel.

However, if you were charged after you cancelled (a "phantom charge"), or if you were charged without consenting to auto-renewal, you can dispute this through your payment processor. Contact your bank or credit card company and report the charge as unauthorised. They can refund you if you have proof of cancellation.

Stopee has helped users recover unauthorised charges by providing their bank with cancellation screenshots and confirmation emails. Keep all of your cancellation documentation.

Common cancellation mistakes to avoid

How to avoid the most frustrating cancellation problems

We know cancellation can feel stressful, especially when you're not sure whether you did it correctly. Here are the traps that catch most people:

1. Cancelling in the wrong place
   • If you subscribed through Apple App Store, cancelling on the Mobalytics website won't work
   • The website cancellation only works for direct website subscriptions
   • Always cancel where you subscribed
2. Assuming the app uninstall cancels your subscription
   • Deleting the app is not cancellation
   • Your subscription continues to renew unless you formally cancel it
   • Always go through the subscription settings, not the app store
3. Cancelling too late in the billing cycle
   • If your next billing date is tomorrow and you cancel today, you'll still be charged tomorrow
   • Cancel at least 2 days before your renewal date to avoid the next charge
   • Check your next billing date before you cancel
4. Not saving your cancellation confirmation
   • If you're charged again, you need proof that you cancelled
   • Screenshot the confirmation page and save the confirmation email
   • You'll need this to dispute a charge with your bank
5. Ignoring a charge after cancellation
   • If Mobalytics charges you after you cancelled, don't wait
   • Contact support immediately and escalate to your payment processor if they don't refund
   • Most banks give you 60 days to dispute a charge

Pro tip: Set a phone reminder for 3 days before your next billing date. This gives you a buffer to cancel without accidentally getting charged. Even if you don't plan to cancel immediately, the reminder ensures you're aware of when your renewal is coming.

Pricing and refund comparison table

This table summarises what you pay, what you get, and what happens if you cancel.

Cancellation checklist for mobalytics

Before you cancel

Use this checklist to make sure you're ready to cancel without mistakes.

• Know where you subscribed (website, Apple App Store, or Google Play)
• Take a screenshot of your next billing date
• Save a recent billing confirmation or receipt
• Make a note of any game settings or stats you want to remember

After you cancel

• Screenshot the cancellation confirmation page
• Save the confirmation email from Apple, Google, or Mobalytics
• Verify that your billing date no longer shows a renewal
• Check your bank or credit card statement 7 days after cancellation to confirm no charge appears
• If you see a charge, contact support within 24 hours

Why stopee exists and how we help

Your right to cancel subscriptions without frustration

Recurring subscriptions are designed to be easy to join and hard to leave. Companies rely on users forgetting about auto-renewal, missing cancellation deadlines, or getting lost in confusing account menus. Stopee exists to change that equation.

We've built Stopee to give Filipino consumers and international users a clear, empowering cancellation guide for hundreds of services. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover phantom charges, and understand their rights under consumer protection laws like the Consumer Act of the Philippines.

This Mobalytics cancellation guide is part of that mission. We've walked through the exact steps for each platform, flagged the common traps, and given you the information you need to cancel confidently.

Mobalytics contact information and support

How to reach mobalytics if you need help cancelling

If you cannot cancel through your account or payment platform, contact Mobalytics support directly.

• Email: support@mobalytics.gg
• Help Centre: support.mobalytics.gg
• Response time: Typically 24-48 hours for email
• Company name: Gamers Net, Inc.
• Company address: Marina del Rey, California, United States
• Note: No Philippine office or local support hotline; all support is online

When you contact support, include your email address, the date you subscribed, and the platform you subscribed through (website, App Store, or Google Play). If you've already cancelled and were charged again, mention that you have cancellation proof.

What to do if mobalytics doesn't respond

If support doesn't respond within 5 business days, escalate directly to your payment provider. Call your bank, credit card company, or log into the App Store or Google Play and report the issue through their support channels. These platforms take subscription disputes seriously and will investigate on your behalf.

You can also file a complaint with the Department of Trade and Industry (DTI) if the company refuses to honor your cancellation. DTI handles consumer complaints under the Consumer Act of the Philippines and can compel the company to resolve the issue.

Final summary: you are in control

Cancelling Mobalytics is simple once you know where you subscribed and what to expect. You've learned that access continues until your billing cycle ends, there are no refunds for unused time, and you must cancel in the platform where you subscribed. Most importantly, you now know your rights under Philippine consumer law and exactly what to do if Mobalytics charges you after you've cancelled.

The process takes under 5 minutes, and you'll never see an unexpected charge again if you save your cancellation confirmation and monitor your next billing date. Stopee has created this guide to ensure Filipino gaming enthusiasts and international users can cancel subscriptions with confidence, not confusion. If you need help with any other subscription, Stopee is here to walk you through the exact same clarity and empowerment you've found in this guide.