Manage Mobalytics

How to cancel mobalytics and reclaim your gaming budget in new zealand

What mobalytics is and why you might want to cancel

Mobalytics is a gaming analytics platform designed to help competitive players improve their performance through data-driven insights, personalised coaching, and in-game overlays. If you've subscribed to Mobalytics Plus, you receive match analysis, performance dashboards, and tactical recommendations tailored to your playstyle.

Like many digital subscriptions, Mobalytics may stop delivering value for you-whether you've paused gaming, found a competing tool, or simply want to redirect your spending. The good news is that cancelling is straightforward, and you have consumer protections in New Zealand that guarantee your rights. At Stopee, we've guided thousands of Kiwi players through exactly this process, and we're here to walk you through every step.

Service type and how you're billed

Mobalytics offers a web-based subscription model called Mobalytics Plus, available through three billing options: monthly, quarterly, or annual. You may also be subscribed via Apple App Store or Google Play if you downloaded the companion app, which uses platform billing instead of direct payment to Mobalytics.

Understanding where your subscription lives matters because the cancellation method differs depending on whether you pay Mobalytics directly or through a third-party app store. We'll cover all three scenarios so you cancel exactly where you're being charged.

Your consumer rights in new zealand and how they protect you

New Zealand's Consumer Guarantees Act (1993) and Commerce Act protect your right to cancel digital services fairly and to receive refunds for services that don't meet your expectations.

The 14-day initial purchase window

The law gives you up to 14 calendar days from your initial purchase date to cancel and request a full refund, no questions asked. This applies to digital subscriptions like Mobalytics Plus. You don't need a reason; the window exists to protect consumers who change their mind quickly.

If you're still within this period, contact Mobalytics support immediately with your transaction details. Stopee recommends keeping your purchase receipt or email confirmation handy-this evidence speeds up the process significantly.

Protections beyond 14 days

After the initial 14 days, you're still protected. If Mobalytics fails to deliver the service you paid for (such as persistent analytics errors or unavailable features), you can dispute the charge with your bank or payment provider and cite breach of fair trading. You also have the right to cancel at any renewal date without penalty, though refunds for unused portions of the current billing cycle aren't standard.

If Mobalytics refuses to honour your cancellation request or denies a refund you believe you're entitled to, escalate your complaint to the Commerce Commission, the regulator that enforces consumer law in Aotearoa.

Methods to cancel mobalytics depending on how you're billed

Your cancellation route depends on whether you subscribed directly on mobalytics.gg, through Apple App Store, or via Google Play.

Identifying where you're subscribed

Check your email for Mobalytics invoices or app store receipts. Direct subscriptions show "Mobalytics" as the merchant; app store subscriptions show "Apple" or "Google" as the merchant. If you're unsure, look at your bank or credit card statement-this is the definitive source.

Cancelling from the wrong location won't work, so this step saves frustration. Stopee has helped countless players avoid this common trap by checking first.

Step-by-step cancellation: direct web subscription

If you subscribed directly on mobalytics.gg and pay Mobalytics directly, follow these steps.

1. Open your web browser and navigate to mobalytics.gg.
2. Sign in using your account email and password.
   • Pro tip: If you've forgotten your password, use the "Forgot Password" link before proceeding.
3. Locate your account dashboard and find the "Account Settings" or "Billing" section.
   • This is usually in your profile menu (top-right corner) or under "Settings".
4. Look for an option labelled "Manage Subscription," "Billing," or "Cancel Subscription."
   • Click this option to view your current plan details.
5. Select "Cancel Subscription" or "End Membership."
   • The platform may ask why you're cancelling-this is optional feedback, not a blocker.
6. Confirm your cancellation when the system prompts you.
   • You'll receive a confirmation email within minutes.

Important: Cancellation takes effect at the end of your current billing cycle, not immediately. You retain full access until that date, so there's no loss of service by cancelling early.

If you're within the 14-day refund window

Did you subscribe fewer than 14 calendar days ago? You're eligible for a full refund under New Zealand consumer law.

1. Gather your transaction details: purchase date, account email, payment method, and transaction ID (from your bank or email receipt).
2. Contact Mobalytics support at support.mobalytics.gg or use their in-app support chat.
3. Clearly state: "I wish to cancel my subscription and request a full refund under the Consumer Guarantees Act (14-day return period)."
   • Be specific with dates so there's no ambiguity.
4. Mobalytics support will verify the date and process your refund.
   • Refunds typically appear in your bank account within 5-10 working days.

Keep copies of all correspondence with support. If Mobalytics denies your refund claim after 14 days have passed, you have grounds to dispute the charge with your bank.

Step-by-step cancellation: app store subscriptions

If you downloaded Mobalytics on your phone and subscribed through Apple App Store or Google Play, you must cancel through the app platform, not through Mobalytics itself.

Cancelling on apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap your profile icon (top-right corner).
   • On Mac, click your name in the top menu bar instead.
3. Select "Subscriptions."
4. Find "Mobalytics" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" or "Remove" (wording varies by iOS version).
6. Confirm when prompted.
   • You'll see "Cancellation scheduled for [date]"-this confirms the cancellation is active.

Apple sends a confirmation email immediately. Your access continues until the renewal date you see on screen; after that, Mobalytics will stop auto-renewing. Pro tip: Screenshot this confirmation screen as proof of cancellation.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon (top-right corner).
3. Select "Manage your Google Account," then go to the "Subscriptions" tab.
4. Find "Mobalytics" in your subscriptions list.
5. Tap "Manage subscription" and then "Cancel subscription."
6. Confirm the cancellation when Google asks.
   • You'll see a confirmation message stating the exact end date of your access.

Google sends a confirmation email and SMS. Your Mobalytics account remains accessible until the renewal date shown on your screen, at which point the subscription ends and won't renew. Warning: Deleting the Mobalytics app does not cancel the subscription-you must cancel through Google Play Settings.

What happens after you cancel mobalytics

Cancellation can feel final, but your service doesn't stop instantly-here's exactly what to expect.

Access and features during your final billing period

From the moment you confirm cancellation until your current billing period ends, you retain 100% access to Mobalytics Plus. All features, analytics dashboards, overlays, and coaching tools work as normal. You haven't lost anything by cancelling early.

This grace period is generous: if you cancel on day 1 of a monthly cycle, you keep access for the full 30 days. Use this time to export any data, screenshots, or notes you want to keep.

Automatic renewals and future charges

Once your current billing cycle ends, Mobalytics stops charging you. No future renewal occurs. Your payment method won't be touched again unless you re-subscribe manually.

If you see a charge after the stated cancellation end date, it's a billing error. Contact Mobalytics support or your bank immediately, and they'll reverse the erroneous charge. Stopee recommends checking your bank statement around your cancellation end date just to be certain.

Account data and account deletion

Cancelling your subscription does not delete your Mobalytics account or your historical match data. Mobalytics retains this information per its Terms of Service and privacy policy. You can still log in and view past performance data, but you'll lose access to premium features (like real-time overlays and advanced coaching).

If you want your account completely deleted, contact Mobalytics support separately and request account deletion. Under privacy laws, companies must honour these requests within a reasonable timeframe, typically 30 days. Request written confirmation once deletion is complete.

Refund policy and your options for getting money back

Refunds depend on how long you've been subscribed and your reason for cancelling.

The 14-day refund guarantee

You're entitled to a full refund if you request cancellation within 14 calendar days of your initial purchase. This is non-negotiable under New Zealand consumer law and applies regardless of how much you've used the service.

How to request a 14-day refund

1. Calculate your purchase date: count back 14 calendar days from today to confirm you're within the window.
2. Gather proof: your original order confirmation email, transaction ID, and bank statement showing the charge.
3. Visit Mobalytics support and open a new ticket or use the live chat.
4. State your request clearly: "I purchased Mobalytics Plus on [date] and am requesting a full refund under the Consumer Guarantees Act (14-day return period)."
5. Attach your proof and wait for a response.
   • Mobalytics typically responds within 1-3 business days.
6. Once approved, the refund processes to your original payment method within 5-10 working days.

Pro tip: If Mobalytics delays or denies a refund you're entitled to, contact your bank and initiate a chargeback (dispute). This is faster than waiting for Mobalytics and protects your rights.

Refunds for physical merchandise (Fourthwall orders)

If you've also purchased physical Mobalytics merchandise (apparel, merchandise) through Fourthwall, those orders follow a separate returns policy. Generally, physical goods are non-returnable unless they arrive damaged, defective, or incorrect. Document any quality issues with photos and contact support with evidence.

Mobalytics pricing in new zealand

Understanding the cost helps you decide whether cancellation makes sense for your budget.

Current subscription plans and costs

Mobalytics publishes pricing in USD on its website. New Zealand prices on app stores may differ slightly due to currency conversion and platform fees. Here's what you're likely paying:

App store prices may display in NZD directly and include local taxes. If you're on an annual plan, the math is clear: you're paying roughly NZ$100 yearly. If you cancel mid-year, you're out that investment for the remaining months-unless you're within the 14-day refund window.

Common mistakes to avoid when cancelling mobalytics

Cancellation isn't complicated, but small errors can leave you subscribed longer than intended or unable to prove your cancellation. We've seen Kiwi players make these mistakes, and they're all avoidable.

Deleting the app instead of cancelling the subscription

This is the most common trap. Deleting Mobalytics from your phone does nothing to stop charges. Your subscription keeps renewing in the background, invisible because you no longer see the app. The only way to stop billing is to cancel in Account Settings (web) or in your app store subscription settings (Apple/Google).

If you've deleted the app and kept paying, contact your app store for a refund of the unauthorized charges and reference this mistake in your dispute.

Confusing cancellation with account deletion

Cancelling your subscription and deleting your account are separate actions. Cancelling stops recurring charges but keeps your account and data intact. Deleting your account removes everything-your match history, stats, and saved coaching notes.

Before deleting, decide: do you want to preserve this data in case you return to gaming or use another analytics tool? If yes, cancel only. If you're walking away permanently and want a clean break, request full account deletion from support after cancelling.

Forgetting to confirm cancellation via email

Some platforms require email confirmation after you request cancellation. If you skip this step, the cancellation doesn't activate, and you'll keep getting charged. Always check your email (including spam) for a confirmation link or message from Mobalytics or your app store within minutes of initiating cancellation.

Not screenshotting the confirmation page

Stopee recommends taking a screenshot of your cancellation confirmation page showing the cancellation date and end-of-access date. This is your proof if a charge appears later or if you need to dispute with your bank. Screenshots are admissible evidence and cost nothing to collect.

Cancelling outside the 14-day window without checking eligibility

If you're 15 days in and the service isn't working (crashes, features missing, analytics wrong), you may still be eligible for a refund due to service failure. Don't assume you're ineligible just because 14 days have passed. Contact support and explain the problem-they may make an exception, and if they refuse, you can escalate to the Commerce Commission.

Before you cancel: questions to ask yourself

Sometimes cancelling immediately isn't the best option. Consider these points first.

Are you in the 14-day window?

If yes, cancelling entitles you to a full refund. If no, you're paying for the remainder of your current cycle regardless, so cancelling now or later this month makes no financial difference-but cancelling now stops future charges sooner.

Is the service actually broken, or are you just not using it?

If Mobalytics is functioning but you're not gaming much, cancellation makes sense. If the app crashes, analytics are missing, or overlays don't work, you have a legitimate complaint and may be entitled to a refund or credit even after 14 days. Use support to test this before you cancel definitively.

Would downgrading help (if available)?

Some gaming services offer a free tier or a cheaper plan. Check Mobalytics for this option-you might keep core features without the cost. Stopee often finds that players save money this way instead of cancelling entirely.

Your cancellation checklist

Use this checklist to stay on track and avoid missing a step.

• Confirm the purchase date and count back 14 days to check refund eligibility.
• Identify where you're subscribed: mobalytics.gg, Apple App Store, or Google Play.
• Sign into the correct platform and locate your subscription or billing settings.
• Initiate cancellation and confirm when prompted.
• Check your email for a confirmation message within 5 minutes.
• Take a screenshot of the confirmation showing your cancellation date and final access date.
• If eligible for a 14-day refund, contact support immediately with proof of purchase.
• Mark your calendar for your subscription end date and verify no charge appears after that date.
• If a charge appears after the end date, dispute it with your bank immediately.

Escalation: what to do if mobalytics refuses to cancel or refund

Most players cancel without friction, but occasionally Mobalytics support is slow or unresponsive.

If your cancellation isn't processed after 5 business days

Send a follow-up email to support referencing your original request and ticket number. State: "My subscription was scheduled for cancellation on [date], but I've been charged again. Please confirm cancellation and reverse the erroneous charge."

If support doesn't respond within 3 more business days, escalate to your bank or payment provider and initiate a chargeback for the unauthorized charge. This is your right under New Zealand banking law.

If mobalytics denies your 14-day refund unreasonably

You have a legal right to this refund. If Mobalytics refuses, document everything and lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates fair trading breaches and can compel refunds.

Provide the Commission with your purchase proof, the 14-day calculation, Mobalytics' refusal email, and your cancellation request. This is free and takes weeks, not months. Stopee has seen the Commission successfully recover refunds for Kiwi consumers in similar situations.

Why stopee exists and how we can help

Subscription cancellations should be simple-you want to leave, you should leave, and you should get your money back if you're entitled to it. Too often, companies bury cancellation options, deny refunds they legally owe, or use slow customer service as a barrier.

Stopee was built to change this. We provide clear, step-by-step cancellation guides for New Zealand consumers covering hundreds of services-from gaming platforms like Mobalytics to streaming services, SaaS tools, and more. We highlight your legal rights under the Consumer Guarantees Act, flag common traps, and give you the leverage to cancel confidently.

Our content has helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and stop unwanted charges. If you're cancelling Mobalytics or any other service, Stopee is here to guide you through every step without jargon or nonsense.

Cancellation contact and address information

If you need to contact Mobalytics directly for cancellation support or disputes, use these channels:

• Support portal: support.mobalytics.gg (submit a ticket or use live chat)
• Refund policy: Mobalytics refund article
• Billing address for arbitration: Mobalytics' Terms of Service list an address in the arbitration clause; check their full Terms at mobalytics.gg/terms for the current registered address.

For unresolved disputes in New Zealand, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600.

Cancelling Mobalytics is within your control. Whether you're stepping away from gaming, trying a new analytics tool, or simply tightening your budget, you have the right to cancel, keep your money if you qualify for a refund, and walk away cleanly. Stopee has helped thousands of New Zealand consumers do exactly this-and we're confident this guide gives you everything you need to cancel Mobalytics on your own terms, quickly and fairly.