Manage Numan

How to cancel numan and stop unwanted charges in the philippines

What numan is and why you might need to cancel

Numan is a subscription-based telehealth service that delivers prescription treatments for men's health concerns including weight loss, hair loss, erectile dysfunction, and testosterone replacement therapy. If you are subscribed to Numan, you are not just buying a one-time product-you are locked into a recurring billing cycle that renews automatically until you actively stop it. In the Philippines, many users discover unexpected charges on their credit card or e-wallet only when the renewal hits, often because the cancellation process is not clearly signposted.

The critical thing to understand is how Numan's business model works. Once you start a treatment plan, Numan sets prescriptions for a 12-month period, and medication is dispatched on a recurring schedule. The moment your order ships, Numan's terms state the medication cannot be returned or refunded for safety and regulatory reasons. That means timing your cancellation correctly is essential-if you wait too long, your next shipment may have already left the warehouse, and you will still be charged.

The three-part charge you need to watch

When you pay Numan, your bill covers three separate services bundled together: clinician review and health assessment, prescription handling and pharmacy fees, and medicine delivery. This bundle structure makes cancellation trickier than cancelling a simple app subscription, because stopping one service (delivery) does not automatically stop the others (clinician fees or prescription renewal). You need to actively manage each element to avoid residual charges.

Support and timing challenges in the philippines

Numan's support team is based in the UK. You can reach them at help@numan.com or by calling +44 808 169 9594, but responses are typically delayed by a full business day due to the time zone difference. There is no live chat, no published operating hours, and no Philippines-specific support line. This delay matters when you are trying to stop an imminent charge. If you call or email late on a Friday in Manila, you will not hear back until Monday UK time, which may already be too late to prevent a renewal.

Additionally, foreign transaction fees apply if you paid using a Philippine credit card, GCash-linked card, or Maya card. Your bank will add a percentage charge on top of Numan's pricing when converting from UK pounds to Philippine pesos. Save your billing statements and bank receipts before you cancel-you will need them if you dispute charges later.

Your cancellation rights under philippine consumer law

The consumer act of the philippines protects you

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel a subscription service if the service provider fails to disclose the automatic renewal terms clearly, fails to obtain your affirmative consent to the subscription, or breaches the implied covenant of good faith. If Numan's renewal terms were buried in the fine print or if you did not explicitly agree to auto-renewal, you have legal grounds to demand a refund of unwanted charges.

Most importantly, the law requires companies to provide a simple, non-deceptive cancellation mechanism that is just as easy as signing up. If Numan makes cancellation deliberately hard-by hiding the option in account settings, requiring phone calls instead of offering online cancellation, or claiming you must contact them directly with no other option-that is a violation of Philippine consumer protection standards.

When to escalate a dispute

If Numan refuses to cancel your account or continues to bill you after you have submitted a cancellation request, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. The DTI will investigate whether Numan violated Philippine consumer law and can compel the company to issue a refund. Keep dated email confirmations, screenshots of your cancellation request, and bank statements showing unwanted charges-these are your evidence.

Stopee recommends documenting every step of your cancellation attempt, including the date you submitted the request, the method you used (email, account settings, etc.), and any response Numan provided. This creates an audit trail that the DTI can review if you need to escalate.

Methods to cancel numan: which route works best

Online account self-service (fastest)

The quickest way to stop charges is to cancel directly from your Numan account dashboard. This method works for most plans and requires only a few clicks. Log in, find your active treatment, and select the pause or cancel option if it is visible. For some treatments, Numan allows you to pause the subscription temporarily; for others, you must cancel completely.

Warning: Pause and cancel are not the same. Pausing keeps your account open and may not stop all charges. Cancellation closes your subscription and should stop billing entirely. Read the screen carefully before confirming.

Email cancellation (documented but slower)

If the online option is not available or you want a written record, email help@numan.com with a clear cancellation request. Include your account email, any order or prescription ID, and the exact date you want the cancellation to take effect. Request confirmation in reply. This method takes 3 to 5 business days but creates a paper trail that Stopee values when disputes arise later.

Phone cancellation (for TRT and complex plans)

If you are on testosterone replacement therapy or another treatment that does not allow online pause or cancellation, you must call Numan directly at +44 808 169 9594. Expect to wait for UK business hours (typically 9 AM to 5 PM UK time, which is 4 PM to 1 AM Philippines time). Ask for a cancellation confirmation number and request written confirmation by email immediately after the call. Do not rely on verbal confirmation alone.

Step-by-step: how to cancel your numan subscription

Before you start: gather your proof

Take these four screenshots right now, before you cancel anything. They are your insurance policy if Numan disputes the cancellation or continues to charge you.

• A screenshot of your active treatment plan, including the medication name, dose, and renewal date
• Your latest billing statement showing the charge amount and date
• The date of your next expected charge (if visible in your account)
• Your account email and any order or prescription ID

Store these screenshots in a safe folder or email them to yourself. This step takes two minutes and prevents hours of frustration later.

Cancellation via your numan account (recommended)

1. Log in to your Numan account at numan.com using your registered email and password.
   • If you cannot remember your password, use the "Forgot password?" link and reset it.
2. Navigate to "My treatments" or "Active subscriptions" (the exact label varies by account type).
   • Look for your current treatment plan-it should show the medication name, dose, and next renewal date.
3. Click on the treatment you want to cancel.
   • You will see options to pause, edit, or cancel. Select "Cancel subscription" or "Stop treatment."
4. Confirm your cancellation reason if prompted.
   • Numan may ask why you are cancelling. You can skip this or provide a reason; either way, your cancellation will proceed.
5. Review the final confirmation screen carefully.
   • It should state the exact date your subscription ends and when your last charge will be. Screenshot this screen.
6. Click "Confirm cancellation."
   • You should see a success message. Save this or request a confirmation email from Numan's support team immediately.
7. Check your email within 10 minutes for a cancellation confirmation from Numan.
   • If you do not receive one within 24 hours, follow up with help@numan.com using the template provided below.

Pro tip: If the "Cancel" button is greyed out or missing, your treatment may require direct contact with Numan. Do not assume you can ignore it. Jump to the email or phone cancellation method below.

Cancellation via email (if online cancellation is blocked)

1. Open your email and compose a new message to help@numan.com.
   • Use your registered account email address to send this request.
2. Write a clear subject line: "Cancellation request for [your name] - Account email: [your email]"
3. In the body, include:
   • Your full name and registered account email
   • Your order or prescription ID (if you have it)
   • The name and dose of your current treatment
   • The exact date you want the cancellation to take effect (ideally before your next billing date)
   • A simple statement: "I request immediate cancellation of my subscription. Please confirm this request in writing within 24 hours."
4. Send the email and do not close the window until you see the "Sent" confirmation.
   • Take a screenshot of the timestamp and message.
5. Wait for a reply within 24 to 48 business hours (note: weekends and holidays may delay this).
   • If you do not hear back, send a second email marked "URGENT" and request a response within 24 hours.
6. Save any response email from Numan in a dedicated folder-this is your cancellation proof.
   • Even if Numan charges you again, this email proves you requested cancellation in writing.

Cancellation via phone (for TRT and other locked plans)

1. Note the UK phone number: +44 808 169 9594.
   • Call during UK business hours (approximately 9 AM to 5 PM UK time, which is 4 PM to 1 AM Philippines Standard Time the same day).
2. When you reach Numan support, have your account email and order ID ready.
   • Do not start the call without these details in front of you.
3. State clearly: "I want to cancel my subscription for [treatment name] effective [specific date]. Please confirm my cancellation in writing immediately after this call."
   • Speak slowly and clearly, especially if there is any accent or line quality issue.
4. Ask for a cancellation confirmation number (CRN) or reference number.
   • Write this down exactly and read it back to the agent.
5. When the call ends, immediately send a follow-up email to help@numan.com stating: "I cancelled my subscription via phone on [date] at [time]. Confirmation number: [CRN]. Please confirm this cancellation in writing to [your email] within 24 hours."
   • This email creates a second record if the phone cancellation somehow fails to register.
6. Save the follow-up email screenshot.
   • Even if help@numan.com does not reply, you have proof you sent it.

Warning: Phone support can be slow due to time zone differences. Call early in the UK morning (around 9 AM UK time) to avoid long queues. This is late afternoon in the Philippines.

Timeline: when your cancellation takes effect

The critical window: before the next billing date

Your cancellation becomes active on the date Numan processes it, not on the date you request it. If your next billing date is in 3 days and you submit a cancellation request today, there is a risk Numan will bill you again before your cancellation is confirmed. This is why checking your next renewal date before you cancel is so important.

If your next charge is within 48 hours, send an email or call instead of waiting for online processing. Email or phone requests get flagged for urgent handling, whereas account dashboard cancellations sometimes take 24 to 72 hours to process.

What happens after your cancellation is confirmed

Once Numan confirms your cancellation in writing, the following happens:

• Your subscription stops and no further charges will be made.
• Any medication already dispatched cannot be returned for safety reasons-you keep it.
• Your account remains active so you can reactivate a subscription later if you choose to.
• You will not receive a refund for medication already dispatched unless it never shipped or was lost in transit.

If you are cancelled before your next shipment dispatches, you will avoid that charge. If the shipment has already left the warehouse (usually shown as "In transit" or "Dispatched" in your account), you cannot stop it, though you are entitled to keep or refuse the package.

Refunds: what you can and cannot recover

Medication already dispatched: no refund under numan's terms

Numan's policy is clear: once medication has been dispensed and dispatched, it cannot be returned or refunded for safety and regulatory reasons. This is a real restriction-pharmaceutical regulations in the UK and Philippines do not allow unopened, returned medication to be re-dispensed to other customers. If your shipment is marked "Dispatched," you will not get your money back for that order.

This is why timing matters so much. Cancel before the "Dispatched" status appears, and you avoid the charge. Cancel after, and you are stuck with the cost.

Clinician fees and prescription handling charges: sometimes recoverable

If you cancel before your medication is dispatched, you may be entitled to a refund of clinician review and prescription handling fees, depending on Numan's refund window. Check your account or your cancellation confirmation email for this detail. Stopee recommends requesting a proactive refund via email if your cancellation occurs more than 5 days before your next scheduled dispatch-emphasize that no medication was dispensed.

Foreign transaction fees: you may recover these from your bank

If you paid Numan using a Philippine credit card or e-wallet and your bank charged a foreign transaction fee (typically 1 to 3%), you cannot recover this from Numan. However, if you dispute the underlying charge with your bank (because you cancelled and should not have been billed), your bank may reverse the foreign fee as well. Keep your bank statement to reference during a dispute.

What to do after you cancel

Monitor your account and bank statements for 30 days

Cancellations are emotionally stressful, and it is easy to feel relief and move on-but do not disappear yet. Your job is not finished until you confirm no further charges hit your account.

For the next 30 days, log into your Numan account every 3 days and check your treatment page. It should say "Cancelled" or "Inactive." If it still shows as active or if you see a new charge, contact help@numan.com immediately with your cancellation confirmation number.

Additionally, check your credit card or e-wallet statement weekly. If Numan charges you again after cancellation, screenshot the charge, note the date and amount, and begin a dispute with your bank immediately. Do not wait-banks have time limits for chargeback claims (usually 60 to 120 days), and the sooner you report it, the stronger your case.

Request a final written confirmation

After 7 days, send a follow-up email to help@numan.com: "I cancelled my subscription on [date]. Confirmation number: [number if you have it]. Please confirm in writing that my account is inactive and no further charges will be made. This is for my records."

Having this final confirmation email is powerful if you ever need to escalate to your bank or to the DTI Consumer Protection Group.

Common mistakes that extend your cancellation nightmare

Mistake 1: confusing pause with cancellation

It hurts to see a charge you thought you had stopped. Many Numan users pause their subscription thinking it has stopped billing, only to discover a charge 3 months later. Pause keeps your account alive and may allow Numan to resume charges without your active re-consent. Always select "Cancel" if you want billing to stop completely. If your interface only offers pause, email help@numan.com and explicitly ask for cancellation, not pause.

Mistake 2: not confirming the exact cancellation date

Do not assume your cancellation is effective on the date you request it. Always confirm with Numan the exact date the subscription ends. If you cancel on the 15th but Numan says the subscription ends on the 20th, and a charge hits on the 18th, that charge is legitimate under Numan's terms (though frustrating). Ask for the specific end date in writing every time.

Mistake 3: ignoring the warning that medication cannot be returned

Numan will remind you that once medication ships, you cannot reverse the charge. Do not ignore this warning. Check your account for a "Dispatched" status before you assume you are safe. If it shows "Dispatched," your money is gone. If it shows "In preparation" or "Processing," you still have time to stop the shipment (though Numan may already have charged you).

Mistake 4: assuming silence means success

If you email help@numan.com and hear nothing back, do not assume the cancellation went through. Silence is not confirmation. Follow up after 48 hours. If you still hear nothing, call the UK phone line or escalate to the DTI. Stopee has seen too many cases where users thought they were cancelled only to be charged months later because Numan never processed the request.

Mistake 5: losing your cancellation proof

Screenshots, confirmation emails, and bank statements are your lifeline if a dispute arises. Delete none of them. Store them in a dated folder on your computer or cloud storage. If you end up filing a DTI complaint, these documents are the difference between winning a refund and getting a "no proof" rejection.

Pricing breakdown: what you pay and why it matters

Sample numan treatment costs (converted to PHP)

Note: Actual PHP amounts vary based on real-time exchange rates and your bank's conversion fee. Always check Numan's website for the most current GBP prices, then multiply by your bank's current exchange rate plus a 1 to 3 percent foreign transaction fee to estimate your true cost.

Should you cancel numan or just pause instead

Cancel if you want to stop treatment permanently

Choose cancellation if you no longer want the treatment or you plan to find an alternative provider. Cancellation closes your subscription completely. You can reactivate later (Numan will re-assess your health status), but you start from zero if you return. This is the safest choice if you want zero future billing.

Pause if you want to take a break and return later

Pause is useful if you are taking a temporary break from treatment but plan to resume later. Your dosage, prescription, and clinician notes stay on file. However, keep in mind that pause does not always stop all charges-some subscription fees may still apply. Only pause if Numan explicitly confirms that no charges will occur during the pause period.

Pro tip: If you choose pause, set a phone reminder for the pause end date. Do not let the pause expire automatically, because your subscription will resume and you will be billed without any action from you.

How stopee helps you cancel without losing money

Stopee (stopee.com) is a consumer advocacy platform that specializes in helping Filipino users cancel unwanted subscriptions and recover refunds from international and local service providers. If you cancel Numan and encounter resistance, Stopee provides templates, escalation guidance, and DTI complaint support at no cost to you.

Stopee has helped thousands of consumers cancel subscriptions like Numan without losing money to surprise charges or unfair refund policies. Visit stopee.com to access a library of cancellation templates, to file a dispute with Numan directly through Stopee's dispute system, or to escalate a complaint to the DTI if Numan refuses to honor your cancellation.

If Numan continues to charge you after you have submitted a cancellation request, Stopee can help you document the dispute, draft an escalation letter to Numan's compliance team, and guide you through the DTI complaint process. Your only cost is zero-Stopee is free for all users.

Key checklist: before, during, and after your cancellation

Before cancelling: gather your proof (do this now)

• Screenshot your active treatment plan showing medication name, dose, and next renewal date.
• Take a screenshot of your latest charge and billing date.
• Note your account email and any order or prescription ID.
• Check your bank statement for any foreign transaction fees applied to your last charge.

During cancellation: choose your method and confirm

• If your treatment shows an online cancel option, use it and screenshot the confirmation.
• If not, email help@numan.com with a clear cancellation request and save the sent email receipt.
• If you use phone cancellation, request a confirmation number and email Numan immediately after to confirm it in writing.
• Always ask Numan to confirm the exact date your subscription ends.

After cancellation: verify and monitor

• Wait for Numan's written cancellation confirmation and save it.
• Log into your account every 3 days for the next 30 days to verify the status is "Cancelled" or "Inactive."
• Monitor your credit card or e-wallet statement weekly for any charges from Numan.
• If any charge appears after cancellation, take a screenshot and contact your bank immediately to dispute it.
• Keep all cancellation emails, confirmation numbers, and screenshots for at least 1 year.

Contact numan and file a complaint if they refuse

Numan's contact details

Email: help@numan.com

Phone: +44 808 169 9594 (UK number; call during UK business hours, roughly 9 AM to 5 PM UK time)

Website: numan.com

Registered office: Numan is registered in the UK but serves the Philippines through its website. If you need to send a formal complaint or dispute notice by post, Numan's registered UK address can be found on Companies House. For Philippines-specific enforcement, file a complaint with the DTI.

Escalate to the DTI if numan ignores you

If Numan refuses to cancel your account or continues to bill you after cancellation, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can file online at www.dti.gov.ph or visit your local DTI office with your cancellation proof (emails, screenshots, bank statements). The DTI will investigate and can compel Numan to refund you if the company violated the Consumer Act of the Philippines.

Stopee can help you draft a DTI complaint and gather evidence if you reach this stage. No cost, no paperwork headache-just clarity and a path to getting your money back.

Final takeaway: you have power, use it

Cancelling Numan should be simple, but Numan's subscription model and UK-based support make it deliberately confusing. The difference between losing money and keeping your cash comes down to timing, documentation, and persistence. Cancel before your next billing date, get written confirmation from Numan, and monitor your account for a month afterward.

If Numan resists or charges you unfairly, the Consumer Act of the Philippines is on your side. You have the right to a simple cancellation process, and you have the right to a refund if Numan violated the rules. Stopee has helped thousands of consumers cancel unwanted subscriptions without losing a single peso. Visit stopee.com today if you need a template, dispute help, or guidance through a DTI complaint. Your cancellation starts now.