Manage Roman

How to cancel roman subscription in the philippines and avoid hidden charges

What roman is and why you might need to cancel

Roman (also known as Ro) is a telehealth platform designed for men's health concerns, from erectile dysfunction and hair loss to acne management and prescription support. You access treatment through online intake forms, clinician reviews, personalised treatment plans, and direct medicine delivery to your home. The key thing to understand is that Roman operates as a recurring subscription service, not a one-time purchase app you can simply delete and forget.

When you sign up for Roman, you are typically committing to an ongoing refill schedule tied to your treatment plan. This means charges recur automatically unless you specifically cancel the plan or turn off auto-refills through your account, the Apple App Store, or Google Play. Many users in the Philippines discover this the hard way when an unexpected charge hits their card weeks or months after they thought they had stopped using the service.

At Stopee, we have helped thousands of consumers navigate subscription cancellations across healthcare, wellness, and telehealth platforms. Roman's cancellation process is straightforward once you know where your billing actually comes from, but it has several hidden traps that catch people off guard, especially when billing is handled by Apple or Google rather than Roman directly.

Understanding roman's business model in the philippines

Roman presents itself as a foreign online service to users in the Philippines rather than a locally tailored platform. Pricing typically displays in US dollars, customer support hours operate in US Central Time (Monday to Friday, 8:30 AM to 4:30 PM CT), and standard local payment options like GCash or Maya are not prominently featured. This means if you are in the Philippines, support responses may arrive late at night or early morning in Philippine time, creating real friction when you need urgent help cancelling.

The service charges you for ongoing access to medications, refill management, and follow-up consultations with clinicians. You are not paying for content alone; you are paying for a recurring healthcare service tied to a shipment schedule. This distinction matters because it affects your consumer rights under Philippine law.

Why filipinos cancel roman

Users typically cancel Roman for several clear reasons: the treatment was not effective, side effects became problematic, they found a cheaper alternative, they wanted to switch to a local healthcare provider, or they simply forgot about an old subscription and spotted an unexpected charge on their bank statement. Whatever your reason, Stopee recommends acting quickly because Roman's automatic refill cycle can hit you with multiple unwanted charges if you delay.

Your consumer rights and what philippine law protects

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific protections when cancelling subscription services. You have the right to cancel without undue penalty, to receive clear terms about billing cycles and auto-renewal, and to request a refund if the service was misrepresented or if you were not given transparent notice of recurring charges.

Critically, Philippine law requires that services operating in the country disclose renewal terms clearly before charging you. If Roman's terms were unclear, if you were not explicitly informed of the auto-renewal policy before your first charge, or if you were not given a simple, direct way to cancel, you have grounds to dispute the charge with your bank or payment provider. Stopee advises you to keep records of all communications, charge dates, and cancellation attempts for this reason.

If Roman refuses to process your cancellation or disputes a refund claim, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint and Advocacy Division. The DTI handles cross-border consumer disputes and can mediate on your behalf. This is your safety net, and it costs you nothing to file a complaint.

How to cancel roman based on where you are billed

The cancellation route depends entirely on whether you are billed through Roman's website, Apple, or Google Play. Before you take any step, you must identify which platform charged you last.

Cancel if roman billed you directly

If charges appear in your bank statement with Roman, Ro, or a Roman-associated merchant name, your subscription is managed through Roman's own system.

1. Open the Roman app or go to www.roman.com and log in with your email and password.
   • If you forget your password, use the "Forgot Password" link on the login page.
2. Tap or click on your account menu, usually shown as a profile icon or "Account" in the top right corner.
   • On the website, look for "My Account" or a settings gear icon.
   • On the app, this may be labeled "Profile" or "Settings".
3. Navigate to the section labeled "Plan", "Subscription", "Refills", or "Care".
   • Different versions of Roman's app may label this differently, so scan all menu options if you do not spot it immediately.
4. Look for the button or link that says "Turn off auto-refills", "Cancel plan", "Pause subscription", or "Manage subscription".
   • Pro tip: If you see a "Pause" option instead of "Cancel", pause first if you might return later. Full cancellation is permanent.
5. Tap the cancellation option and follow the on-screen prompts.
   • Roman may ask why you are cancelling. You can skip this or provide feedback; either way, it does not affect your cancellation.
   • Some versions ask if you want to pause instead. Select "Cancel permanently" to end the subscription entirely.
6. Review the final confirmation screen, which should state your subscription has been cancelled and the effective date.
   • Critical step: Take a screenshot of this confirmation. Save it to your phone or email it to yourself immediately.
7. Check your email for a cancellation confirmation from Roman within 1 to 2 hours.
   • If you do not receive an email within 4 hours, log back in and verify the cancellation went through, or contact Roman support.

Cancel if apple app store billed you

If your bank or credit card shows a charge from Apple, the subscription is managed through your Apple ID, not by Roman directly. You must cancel through Apple's subscription settings.

1. Open the Apple App Store app on your iPhone or iPad.
   • On a Mac with macOS Monterey or later, open the App Store from your Applications folder.
2. Tap or click the profile icon in the top right corner of the App Store.
   • On iPhone/iPad, it shows a small circle at the top right of the screen.
   • On Mac, click the profile image or your name in the top right.
3. Select "Subscriptions" from the menu that appears.
   • You will see a list of all your active subscriptions across all apps.
4. Find and tap "Roman" in your subscriptions list.
   • If Roman is not listed, your subscription may have already been cancelled, or it may be managed elsewhere (check Google Play if you use Android).
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Apple may offer a discounted plan to keep you subscribed. You can ignore this and proceed to cancel.
   • Warning: Do not tap "Upgrade" or accept any offer; just select "Cancel".
6. Confirm your cancellation by tapping "Confirm" or "Yes, Cancel Subscription".
   • Apple will show you the date your subscription ends. Note this date.
7. Screenshot the confirmation screen showing "Subscription Cancelled" or "Renewal Off".
   • You should also receive an email from Apple confirming the change within minutes.
8. You retain access to Roman until your paid period ends; after that date, your access stops and no further charges occur.
   • Pro tip: Log into Roman separately to check if you need to turn off auto-refills there as well, just to be safe.

Cancel if google play billed you

If your charge shows as coming from Google, your Roman subscription is tied to your Google Play account, not to Roman's system directly.

1. Open the Google Play Store app on your Android phone or tablet.
   • You can also do this from a web browser by visiting play.google.com and signing in with your Google account.
2. Tap your profile icon in the top right corner (usually a circle with your initial or photo).
   • If using a web browser, click your profile picture in the top right.
3. Select "Manage your Google Play account" or "Subscriptions".
   • On mobile, you may see "Payments and subscriptions" as an option; tap that first, then "Subscriptions".
4. Tap "Subscriptions" to view all active subscriptions.
   • Google lists subscriptions in alphabetical order, so Roman should appear near the bottom of the list.
5. Find "Roman" and tap on it.
   • If you do not see it, your subscription may already be cancelled.
6. Tap "Cancel subscription" at the bottom of the Roman subscription details screen.
   • Google may ask why you are cancelling; this is optional feedback and does not affect your cancellation.
7. Confirm the cancellation by tapping "Yes, cancel" or "Confirm cancellation".
   • You will see a message stating your subscription has ended or will end on a specific date.
8. Screenshot this confirmation and check your email (the one linked to your Google account) for a cancellation receipt from Google.
   • You may receive a second email from Roman confirming the cancellation of your subscription on their end.

Refunds and what to expect after cancellation

Cancelling your subscription stops future charges immediately. However, refunds for charges you have already paid depend on your situation and how much time has passed.

If you cancelled within 14 days of your last charge and you have not received your order yet, you have a strong case for a full refund under the Consumer Act of the Philippines. Contact Roman's support team or your payment provider (Apple, Google, or your bank) and request a refund citing Republic Act No. 7394.

If you received medication that you did not use or that did not work for you, your refund options are more limited. Roman's terms typically do not cover refunds for medication that has been opened or shipped, as this is a regulatory constraint with prescription drugs. However, you can request a one-time courtesy refund by contacting support and explaining your circumstances.

Stopee recommends contacting Roman's support team within 7 days of your cancellation request if you are seeking a refund. Use the official contact address listed at the end of this guide. In your message, reference the date you cancelled, your account email, and the charge date you want refunded. Keep your message polite and factual, as this improves your chances of approval.

If Roman denies your refund and you believe it is unjust, you can dispute the charge with your bank (for direct Roman charges) or with Apple/Google (for App Store or Google Play charges) by initiating a chargeback or payment dispute. This process typically takes 30 to 60 days.

Common mistakes people make when cancelling roman

Cancelling a healthcare subscription can feel stressful, especially when you are worried about unwanted charges. Here are the errors we see most often, and how to avoid them.

Deleting the app without cancelling the subscription

This is the single most common mistake. Uninstalling the Roman app from your phone does absolutely nothing to stop charges. The subscription lives in Roman's billing system (or Apple's, or Google's), not on your phone. Deleting the app is like deleting an email from your inbox and expecting the sender to stop writing to you. You must cancel the actual subscription through your account or your payment provider.

Cancelling through the wrong platform

If you subscribed through Apple but try to cancel through Roman's website, the cancellation may not go through because Apple controls the billing. Conversely, if you subscribed directly through Roman and try to cancel through Apple, Apple will tell you the subscription is not theirs to cancel. Always cancel through the platform that billed you. If you are unsure, check your last bank or credit card statement. The merchant name or charge description tells you immediately.

Not saving confirmation of cancellation

Many people click "Cancel" and assume it is done, then move on with their day. If a charge appears later and you do not have proof you cancelled, Roman or your payment provider will ask for evidence. A screenshot of the confirmation screen takes 5 seconds and can save you hours of back-and-forth arguing. Pro tip: Email the screenshot to yourself as a backup.

Cancelling but forgetting to turn off auto-refills on roman itself

If you cancelled through Apple or Google, Roman's system may still have your prescription on an auto-refill schedule. When your paid period through Apple or Google ends, Roman might attempt to charge your backup payment method on file, or your next refill might be held in limbo. Log into Roman directly after cancelling through Apple or Google and confirm that auto-refills are also turned off there.

Not checking for refund eligibility

You have a 14-day window to request a refund for a charge you have not received or have not used. If you wait 60 days, most companies will refuse. Act quickly. Contact Roman or your payment provider immediately if you believe you deserve a refund.

What happens after you cancel roman

Cancelling is the beginning of the process, not the end. Understanding what comes next helps you avoid surprises and confirm everything worked as it should.

Timing of the cancellation

If you subscribed directly through Roman, cancellation is usually instant. Your subscription status should show as "Cancelled" immediately, and no further charges occur. If you subscribed through Apple or Google, your paid access extends through the end of your current billing cycle. For example, if you are billed monthly and cancel on the 15th of the month, you retain access until the end of that month, then access stops without a refund for the remaining unused days.

Access to your medical records and prescription history

Roman's terms do not clearly specify how long your account data persists after cancellation. Before you cancel, download or screenshot any prescription records, clinician notes, or treatment history you may need in the future. Once cancelled, you may not be able to access these records. If you need them, contact Roman support at the address listed below and request copies before you cancel.

New charges and account reactivation

After cancellation, no new charges should appear. If a charge does appear after you have cancelled, contact your payment provider immediately and report it as unauthorized. Do not wait. Stopee advises acting within 24 hours because most payment providers have strict timelines for dispute claims.

If you decide you want to restart Roman later, you can always create a new account and resubscribe. Your old prescription history will not carry over; you will need to complete a new intake form and clinician review.

Pricing summary for roman subscription plans

Roman's pricing varies based on the treatment and medication you select. Here is a typical breakdown:

Prices are in US dollars and may vary based on your specific prescription and current Roman promotions. If you are in the Philippines, these charges appear in PHP on your Philippine bank statement, converted at the current exchange rate at the time of the transaction.

Should you cancel roman, or should you pause instead

Before you cancel permanently, consider whether pausing might be a better option for your situation.

Cancel if

• You have switched to a local Philippine healthcare provider and no longer need Roman.
• The medication is not working for you after several months of use.
• You cannot afford the ongoing cost.
• You did not authorize the subscription or received it fraudulently.
• You are moving to a country where Roman does not operate.
• You simply want to stop and have no plans to return.

Pause if

• You want to try the treatment but need a break for financial reasons.
• You are unsure whether the medication is working and want time to assess.
• You are waiting for a refill shipment and do not want additional charges yet.
• You are on vacation or temporarily unable to use the service.

Pausing holds your subscription in place without charging you. You can resume within a set timeframe (usually 30 to 90 days). Full cancellation is permanent and requires you to go through the intake process again if you want to return.

How to get a refund from roman

Requesting a refund is a separate process from cancelling. You can cancel without requesting a refund, and you can request a refund even after you have cancelled.

Refund eligibility timeline

The Consumer Act of the Philippines gives you a 14-day window to request cancellation and refund if you were not given clear notice of recurring charges. If you believe Roman did not disclose auto-renewal clearly, you have grounds for a refund regardless of how long ago the charge occurred.

How to request a refund

1. Gather your evidence: the original charge date, the amount charged, your receipt or email confirmation, and a screenshot of your Roman account showing the charge.
2. Contact Roman support via the mailing address or email provided in the contact section below.
3. Clearly state the date of the charge you want refunded, the reason (medication ineffective, not received, unauthorized, unclear terms, etc.), and the amount in PHP and USD.
4. Reference the Consumer Act of the Philippines (Republic Act No. 7394) if Roman was unclear about auto-renewal or charged you without proper notice.
5. Wait for Roman's response, typically within 5 to 10 business days.
6. If Roman denies the refund, open a dispute with your bank (for direct Roman charges) or with Apple or Google (for app store charges).

Stopee advises keeping all evidence for at least 90 days after cancellation in case you need to escalate to your bank or the DTI.

Mistakes to avoid when requesting a refund

Contacting roman after you have cancelled through apple or google

If you cancelled through Apple or Google, Roman may tell you they cannot issue refunds because they did not process the cancellation. In this case, contact Apple or Google directly to request a refund. They are the merchant of record and can reverse charges.

Waiting too long to request a refund

The longer you wait, the less likely you are to get approval. Refund requests submitted after 30 days are often denied automatically. Act within 14 days of the charge for the best outcome.

Not providing evidence of the charge

Roman will ask for proof. A bank statement screenshot, email receipt, or app store transaction history all count. Without proof, Roman can deny the request outright.

Contact information for roman returns and cancellations

If you need to mail a formal cancellation request or refund appeal, send it to Roman's returns address:

Attention: Returns
Roman Corporate Headquarters
(Contact address details should be obtained from Roman's official website at www.roman.com)

For faster resolution, use Roman's online support form at www.roman.com/pages/contact. Specify "Cancellation" or "Refund Request" in the subject line and include your account email and the last four digits of your payment card.

If Roman does not respond within 10 business days, escalate your complaint to:

Department of Trade and Industry (DTI)
Consumer Complaint and Advocacy Division
Philippines

You can file a complaint online at the DTI's consumer portal or visit your nearest DTI office. Include copies of all evidence: screenshots, emails, bank statements, and proof of your cancellation and refund requests to Roman.

Why thousands of consumers choose stopee for subscription help

Cancelling a telehealth subscription like Roman can feel overwhelming, especially when you are worried about charges you did not authorize or unexpected bills that hit your account. The process itself is straightforward once you know where to look, but the traps are real: deleting the app without cancelling, cancelling through the wrong platform, not saving proof, or missing your refund window by a few days.

Stopee has helped thousands of consumers navigate exactly these situations across healthcare, wellness, and subscription services. We understand the frustration of unclear terms, unhelpful support, and charges that should never have happened in the first place. Our step-by-step guides, timelines, and insider tips give you the knowledge and confidence to cancel on your own terms.

Roman's cancellation process works best when you act quickly, save your proof, and know which platform to contact. Follow the steps in this guide, use the checklist below, and you will avoid 90% of the mistakes people make. If Roman refuses to cooperate or disputes your refund claim, you have the Consumer Act of the Philippines and the DTI on your side.

Visit Stopee.com to explore guides for other subscription services you may want to cancel, access our cancellation checklist template, or connect with our consumer advocacy team if you need additional help with Roman or any other service.

Cancellation checklist for roman

Use this checklist to make sure you have completed every essential step:

1. Check where you are billed (Roman website, Apple, or Google Play)
2. Take a screenshot of your current Roman plan and next billing date
3. Save your latest invoice and bank statement showing the charge
4. Log into your account (or the relevant app store)
5. Navigate to subscriptions or plan settings
6. Locate and click the cancel or turn off auto-refills button
7. Complete all cancellation prompts
8. Screenshot the final confirmation screen
9. Check your email for a cancellation confirmation from Roman or your payment provider within 1 to 4 hours
10. If cancelling through Apple or Google, also log into Roman directly and confirm auto-refills are off there
11. Monitor your bank account for any charges over the next 7 days
12. If you want a refund, contact Roman support within 14 days of the charge
13. If Roman denies the refund, open a dispute with your payment provider within 60 days of the charge
14. Keep all screenshots and emails for at least 90 days

Final thoughts and next steps

Cancelling Roman does not have to be complicated. You now have a clear roadmap based on how you subscribed, exactly what buttons to click, what to watch for, and how to protect yourself if something goes wrong. The most important thing is to act now: identify your billing source, follow the steps that apply to you, and save your confirmation.

If you encounter any resistance from Roman or if a charge appears after you have cancelled, do not hesitate to escalate to your payment provider or the DTI. Philippine consumer law is on your side, and you have every right to expect clear terms, easy cancellation, and fair refund treatment.

Stopee has created this guide to give you power over your own subscriptions. We believe you should never feel trapped by an automatic charge or confused about how to cancel. Thousands of Filipinos have used guides like this one to take control of their subscriptions and reclaim their money. You can too. Start with the checklist above, follow the steps that match your situation, and message Stopee.com if you need support along the way.