Manage Roman

How to cancel roman and protect your health privacy in canada

What roman is and why you might want to cancel

Roman is a telehealth platform that delivers prescription medications directly to your door for men's health conditions like erectile dysfunction and hair loss. You complete a brief online consultation with a licensed physician, receive a prescription if approved, and then Roman ships your medication on a subscription or one-time basis. The service operates entirely online through their website and mobile app, making it convenient but also making cancellation something you need to handle proactively.

Many Canadian users sign up for Roman's flexibility and privacy, but you might decide to cancel because the medication isn't working as expected, the cost adds up faster than you anticipated, your health situation has changed, or you prefer to manage your prescriptions through a local pharmacy instead. Whatever your reason, Stopee is here to guide you through the cancellation process step by step so you don't get stuck paying for treatments you no longer want.

Understanding roman's subscription model

Roman operates on two pricing structures: pay-per-pill for one-time orders and automatic subscription renewals for ongoing medication delivery. When you set up a subscription, Roman charges your payment method automatically every month or billing cycle unless you cancel. This is where many users get frustrated, because if you don't cancel properly, you'll keep paying even after you've decided to stop using the service.

Why cancellation matters

Cancelling Roman stops future charges and prevents unwanted medications from being shipped to your address. However, Roman's cancellation policy has important gaps: medications that have already shipped may still be charged to your account, and the company typically does not offer prorated refunds if you cancel mid-cycle. Understanding these limitations before you cancel is why Stopee recommends reading this guide thoroughly.

Roman's pricing structure and what you're paying for

Roman's pricing varies by medication, dosage, and whether you choose generic or branded options.

Roman does not publish Canada-specific pricing on their Canadian site. All prices listed above are in USD, so you'll pay more when converted to Canadian dollars (CAD). When you sign up, check your account dashboard to confirm the exact amount in CAD that will be charged on your billing date. This transparency helps you decide whether to cancel before the next renewal.

Your consumer rights when cancelling roman in canada

Canada's consumer protection laws give you specific rights when cancelling distance sales like Roman, and understanding these rights is your best defense against unexpected charges.

Federal and provincial protection for distance sales

Under the federal Competition Act and provincial consumer protection statutes (such as Ontario's Consumer Protection Act and British Columbia's Business Practices and Consumer Protection Act), distance sellers like Roman must disclose clear cancellation terms before you purchase. If Roman fails to display its cancellation policy prominently at the point of sale or in your account settings, you may have grounds to challenge charges or demand a refund.

Canada also recognizes a 14-day "cooling-off" period for certain distance contracts, which gives you two weeks to change your mind and cancel without penalty. However, this exemption often does not apply to prescription medications or ongoing medical services, so read Roman's terms carefully. Stopee recommends documenting the exact date you sign up so you can reference this 14-day window if you need to escalate a complaint.

When to escalate a cancellation dispute

If Roman refuses to cancel your subscription, continues charging you after cancellation, or won't refund a shipped but unwanted medication, you have escalation options. Contact your provincial consumer protection office (such as the Ontario Ministry of Government and Consumer Services or your province's equivalent) and file a formal complaint. You can also dispute charges directly with your credit card issuer or bank, which will launch a chargeback investigation.

Stopee has helped thousands of consumers navigate these disputes, and most disputes are resolved in your favour when you provide proof of cancellation requests and evidence that charges continued after you asked them to stop.

How to cancel roman step by step

Roman offers five cancellation methods, and each one has different response times and documentation trails. Choose the method that works best for your situation, but always save or screenshot proof of your cancellation request.

Cancelling via the roman website

This is the fastest and most direct method because cancellation takes effect immediately.

1. Go to roman.com and log into your account with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to the "My Account" or "Profile" section, then select "My Treatments" or "Subscriptions."
   • This location may vary slightly depending on Roman's current website layout.
3. Find the subscription you want to cancel and click "Manage Subscription" or "Edit."
   • You may see multiple subscriptions if you've ordered different medications.
4. Select the "Cancel" or "End Subscription" button at the bottom of the subscription details.
   • Roman will ask why you're cancelling. Choose the reason that applies, but note that your answer is optional.
5. Confirm your cancellation by clicking "Yes, cancel subscription" or similar wording.
   • Roman will display a confirmation message. Screenshot or print this page immediately as proof.
6. Check your email for a cancellation confirmation message from Roman within 5 minutes.
   • Save this email to your records.

Pro tip: Log back into your Roman account within 24 hours to confirm that your subscription no longer appears in "My Treatments" or shows as "Cancelled" status. This double-check prevents surprise charges.

Cancelling via the roman mobile app

If you prefer to cancel on your phone, the app offers a streamlined process.

1. Open the Roman app on your phone and log in if prompted.
   • Use the same email and password as your website account.
2. Tap "Account" or the profile icon at the bottom of the screen.
   • This icon looks like a person silhouette or your initials.
3. Select "My Treatments" or "Subscriptions."
   • You'll see a list of any active medications or subscriptions.
4. Tap the subscription you want to cancel and select "Cancel Subscription."
   • Read any warnings Roman displays about losing access to refills.
5. Confirm your cancellation and take a screenshot of the confirmation screen.
   • The app may show a message like "Your subscription has been cancelled."
6. Check your email for a confirmation message (Roman usually sends one within minutes).
   • If you don't receive an email within 10 minutes, call or email Roman to verify the cancellation went through.

Warning: App-based cancellations sometimes fail silently, especially if your internet connection drops during the process. Always check your email and log back in to confirm.

Cancelling via phone

If you prefer to speak to a human or need immediate confirmation, calling Roman's customer service is a solid option. Ask for a confirmation reference number so you have a record of your request.

1. Call Roman's customer service line at +1 917 672 1826.
   • This is Roman's US number, but it handles Canadian customers.
   • Call during business hours (typically 8 AM-8 PM ET Monday-Friday).
2. Verify your identity by providing your full name, email address, and the phone number associated with your account.
   • Roman may also ask for the last four digits of your credit card or billing zip code.
3. Clearly state: "I want to cancel my subscription effective immediately."
   • Do not say "pause" or "temporarily stop"-use the word "cancel."
4. Ask the representative to provide a confirmation reference number.
   • Write this down and ask them to repeat it.
5. Request that they email you a written confirmation to your account email.
   • Most representatives will agree to this.
6. Once the call ends, save your notes with the date, time, representative's name (if provided), and confirmation reference.
   • This document becomes evidence if you need to dispute a charge later.

Pro tip: Call Roman on a weekday morning when wait times are typically shorter. Have your account details ready before you dial to speed up the process.

Cancelling via email

Email is slower but creates a permanent written record, which is valuable if you later need to prove you requested cancellation.

1. Compose an email to support@getroman.com with the subject line: "Subscription cancellation request-urgent."
   • A clear subject line helps your email get routed correctly and flagged for priority.
2. In the email body, include:
   • Your full legal name
   • The email address associated with your Roman account
   • The medication(s) you're currently subscribed to (e.g., "Generic Sildenafil 50 mg")
   • A clear statement: "I request immediate cancellation of my subscription as of today's date."
   • Your preferred contact method (phone or email) for confirmation
3. Send the email and immediately save a copy to a dedicated folder on your computer or cloud storage.
   • Forward the email to yourself as a backup.
4. Expect a response within 24-48 hours.
   • If you don't hear back within 48 hours, send a follow-up email or call customer service by phone.
5. Once you receive Roman's confirmation email, reply to confirm receipt.
   • This creates a clear email thread showing both your cancellation request and Roman's acknowledgment.

Warning: Email is the slowest cancellation method. If your next billing date is within 48 hours, use phone or website cancellation instead. Stopee recommends email as a follow-up method after you've cancelled online, to create a second proof of your request.

Cancelling via live chat

Roman's website offers live chat support during business hours. This method is faster than email but requires you to be online at the time.

1. Visit roman.com and look for a chat icon (usually a message bubble) in the bottom right corner of the screen.
   • If no chat icon appears, Roman's chat may be offline. Try back during business hours.
2. Click the chat icon and wait for a support agent to respond.
   • Typical wait times are 1-5 minutes during peak hours.
3. When the agent responds, provide your account email and ask them to verify your identity.
   • They may ask you to confirm personal details like your full name or postal code.
4. Clearly type: "I want to cancel my subscription immediately."
   • Be specific so there's no confusion in the chat record.
5. Ask the agent to confirm your cancellation and provide a reference number.
   • The agent should type a confirmation message in the chat.
6. Before you close the chat, take a screenshot of the entire conversation thread.
   • Most browsers allow you to screenshot the window or save the page as a PDF.
7. Request that Roman email you a chat transcript to your account email.
   • Many support systems automatically send chat transcripts, but ask to confirm.

Pro tip: Live chat creates an instant, timestamped record. This is excellent evidence if Roman later claims you never requested cancellation. Save your screenshots immediately after closing the chat.

What happens after you cancel roman

Cancellation is not the end of your responsibility. You need to monitor your account and billing for the next 60 days to ensure no surprise charges appear.

Immediate effects of cancellation

The moment you successfully cancel, Roman stops processing future automatic renewals. This means no new medications will be ordered or shipped on your behalf. However, medications that Roman has already shipped before you cancelled may still be charged to your account, even though you requested cancellation. This is Roman's stated policy, and it's important you understand it.

You retain access to your Roman account, your prescription history, and any clinical notes from your consultations for Roman's standard retention period (usually 6-10 years for medical records compliance). Roman does not delete your account simply because you cancelled a subscription, so you can log back in anytime to view past orders or prescriptions.

Monitoring your bank account and credit card

After you cancel, check your bank or credit card statement every 3-5 days for the next 30 days. Look for any charges from Roman, Ro Holdings (Roman's parent company), or related payment processors. If a charge appears after you cancelled, take a screenshot immediately and record the amount, date, and description. This evidence will support a dispute claim if needed.

Most cancellations proceed smoothly, but Stopee recommends setting a phone reminder for day 14 and day 30 post-cancellation to review your statement. This proactive monitoring catches billing errors before they compound.

Handling packages that arrive after cancellation

If a package from Roman arrives after you've cancelled, do not open it unless you want to use the medication. Roman's policy does not typically allow returns of opened packages. You have two options: refuse delivery (which returns the package to Roman) or accept it and contact Roman to request a refund. A refund is unlikely, but requesting it in writing (via email to support@getroman.com) creates a record of your attempt if you later need to dispute the charge with your credit card company.

Will you get a refund from roman?

Roman's refund policy is strict, and Canadian consumers need to understand the limitations before they expect money back.

Roman's stated refund policy

Roman does not offer refunds for medications that have already been shipped. The company also does not provide prorated refunds if you cancel mid-cycle. This means if you cancel on day 15 of a 30-day billing period, you do not receive a partial refund for the remaining 15 days. Roman's policy is take-it-or-leave-it on this front.

However, if you cancel before a prescription is shipped, Roman will not charge you again. The key is timing: you must cancel before the pharmacy processes and ships your order. Once the medication is in transit or has arrived at Roman's fulfillment centre, a charge is typically final.

Canadian consumer protection and refunds

Under federal and provincial law, merchants in Canada are not automatically required to offer refunds or returns unless goods are defective or misrepresented. Telehealth services and prescription medications are frequently exempt from standard return policies. However, if Roman fails to deliver the service as promised (for example, if a prescription is never sent despite being charged, or if Roman continues charging after you requested cancellation), you have grounds to demand a refund or file a complaint with your provincial consumer authority.

Stopee recommends requesting a refund in writing if you believe Roman acted unfairly. Email support@getroman.com with a clear explanation and a reference to your cancellation request. If Roman refuses, escalate the dispute to your credit card issuer or provincial consumer office.

Disputing charges with your credit card company

If Roman charges you after you cancelled, or if a medication arrives that you never authorized, contact your bank or credit card company and initiate a chargeback (also called a dispute or reversal). Provide your bank with:

• A screenshot or printout of your cancellation confirmation from Roman
• The date and time you cancelled
• The charge amount and date it appeared on your statement
• Any email or chat transcript showing your cancellation request
• A brief explanation (e.g., "Subscription was cancelled on [date], but I was charged on [date]")

Your bank will investigate and typically reverses the charge within 5-10 business days if your evidence is clear. This is your most powerful tool if Roman refuses to cooperate.

Common mistakes people make when cancelling roman

Many Canadian users think they've cancelled but haven't, only to discover unwanted charges weeks later. Learning from these mistakes now will save you frustration and money.

Mistake 1: assuming cancellation worked without confirmation

The biggest trap is cancelling online and assuming the process completed. You feel relieved, move on with your day, and then two weeks later you see a charge on your credit card. The cancellation may have failed silently due to a browser error, a timeout, or a server issue on Roman's end. Always check your email for a confirmation message and log back into your account to verify the subscription no longer exists.

Mistake 2: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, Roman may have already processed the charge before your cancellation request is recorded in their system. Timing matters. Check your account to see when your next billing date is scheduled, and cancel at least 48 hours before that date. If you're cutting it close, call customer service directly for immediate cancellation confirmation.

Mistake 3: confusing "pause subscription" with "cancel subscription"

Some telehealth platforms offer a "pause" option, which temporarily stops shipments but keeps the subscription active. Roman may use similar language. When you request cancellation, be explicit: "I want to cancel my subscription permanently," not "pause it" or "skip this month." Pausing will still result in a future charge when the pause expires.

Mistake 4: cancelling only on the app or website, not by phone

If you cancel only through the app or website and Roman's system glitches, you have no independent record and no witness to your request. Stopee recommends using two cancellation methods: cancel online first, then follow up with an email or phone call. This creates a redundant proof trail and dramatically reduces the risk that your cancellation gets lost.

Mistake 5: not saving proof of cancellation

Screenshots, emails, and confirmation numbers matter. If you don't save these documents and later need to dispute a charge or file a complaint, you're at a disadvantage. Roman may claim they never received your cancellation request, and without proof, your word against theirs is weaker. Take screenshots, forward confirmation emails to yourself, and store them in a dedicated folder or cloud drive.

Checklist: before and after cancelling roman

Use this checklist to ensure you've covered all the bases when cancelling Roman.

How stopee helps you cancel roman and other services

Cancelling subscriptions can feel overwhelming, especially when companies make the process deliberately difficult. Stopee exists to simplify cancellation for Canadian consumers by providing clear, step-by-step guides for hundreds of services, from telehealth platforms like Roman to streaming services, gym memberships, and subscription boxes.

At Stopee, we've built a resource library that shows you exactly how to cancel any service, what to watch out for, and how to protect yourself if a company refuses to honour your cancellation request. We also connect you with consumer protection agencies and chargeback processes so you're never left without recourse.

Whether you're cancelling Roman today or planning to cancel another subscription tomorrow, Stopee has helped thousands of consumers reclaim control of their money and their inboxes. Visit stopee.com to explore guides for other services and learn more about your consumer rights in Canada.

Summary and next steps

Cancelling Roman is straightforward if you follow the steps in this guide. You can cancel via website, app, phone, email, or live chat-choose whatever method gives you the most confidence. The most important rule is to use two cancellation methods and save proof of your request, then monitor your bank account for 30 days to ensure no unexpected charges appear.

Roman's refund policy is restrictive, but Canadian consumer law and your credit card company's chargeback process offer protection if Roman charges you unfairly. If you encounter resistance or unexpected charges, escalate your complaint to your provincial consumer office or initiate a chargeback with your bank.

You deserve control over your subscriptions and your healthcare decisions. When you're ready to cancel Roman, use the step-by-step instructions above, document every step, and don't hesitate to escalate if Roman doesn't cooperate. Stopee is here to ensure you succeed.

Contact information for escalation

Roman customer service:

• Phone: +1 917 672 1826
• Email: support@getroman.com
• Website: roman.com

Canadian consumer protection agencies by province:

• Ontario: Ministry of Government and Consumer Services (ontario.ca)
• British Columbia: Consumer Protection Office (consumerprotectionbc.ca)
• Alberta: Fair Trading Act Complaints (fair-trading.alberta.ca)
• Quebec: Office of the Protecteur du Consommateur (protecteurconsommateur.qc.ca)
• Other provinces: Search "[Your Province] consumer protection" for the local office

For credit card disputes: Contact your bank or credit card issuer directly via the phone number on the back of your card.

Stopee is your trusted partner in cancellation. We provide the clarity and confidence you need to cancel any subscription on your terms. Start your cancellation journey today at stopee.com.