Manage Roman

How to cancel roman and protect your health subscription rights in new zealand

What roman is and how it operates in new zealand

Roman is an online healthcare platform that delivers prescription medications and telehealth consultations through a subscription model. The service operates primarily through mobile apps and web-based accounts, making it accessible to users across multiple countries, including New Zealand.

You access Roman through either the Apple App Store, Google Play Store, or directly via their website. The subscription includes ongoing medication delivery, virtual doctor consultations, and continuous health support. However, Roman's New Zealand-specific availability and pricing remain limited on public platforms, so you may need to verify your local access before committing to a subscription.

Service structure and what you pay for

Roman operates on a recurring subscription basis. You pay a regular fee (typically monthly) for access to the platform, consultations with healthcare providers, and medication delivery to your address. Unlike one-time purchases, subscriptions renew automatically until you actively cancel them.

The key difference between Roman and traditional healthcare is convenience: you interact with licensed doctors through your phone, receive prescriptions electronically, and have medications posted to your home. This works well if you value privacy and speed, but it also means your data sits with a private company rather than your local GP.

Availability in new zealand

Roman does not currently advertise a dedicated New Zealand service hub or NZD pricing on major app stores. Most publicly available pricing and marketing material is in US dollars. This creates uncertainty for New Zealand consumers about whether the service is actively supported locally, what privacy safeguards apply under NZ law, and how to contact the provider for support or cancellation.

Before you subscribe, contact Roman directly to confirm they service your address, understand what NZD pricing applies, and verify their data handling complies with New Zealand's Privacy Act 2020. This step protects you from unexpected charges or service gaps.

Why new zealand consumers cancel roman

You might cancel Roman for several practical reasons. Some people find telehealth doesn't suit their condition and prefer face-to-face GPs. Others discover the subscription cost isn't justified by how often they use the service. Still others experience billing surprises or privacy concerns about storing health data overseas.

Common reasons for cancellation

You may cancel because you've stabilised your health and no longer need monthly consultations. You might also switch to another provider, return to your local medical centre, or find that Roman's medications don't work as expected. Cost is another factor: if your personal circumstances change and the monthly fee becomes unaffordable, cancelling stops the automatic charges immediately.

Some subscribers cancel because they feel uncomfortable with a US-based company holding sensitive health records, or because they want their health data managed locally under direct NZ privacy oversight. These are all legitimate reasons, and Stopee recognises that your health and privacy come first.

When cancellation becomes urgent

You need urgent cancellation if you've been charged without consent, if Roman stops operating in New Zealand without notice, or if you discover unauthorised recurring charges on your bank statement. In these cases, you have rights under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 to dispute the charges and demand a refund.

Step-by-step: how to cancel roman across all platforms

The cancellation method depends on where you subscribed. Stopee has helped thousands of New Zealand consumers cancel subscriptions, and the most common mistake is trying to delete the app instead of cancelling the subscription itself. Deleting Roman from your phone does not stop recurring charges-you must disable auto-renewal or cancel within the app store or on the web.

Cancel roman through apple app store (iPhone or iPad)

If you subscribed via Apple, follow these steps to cancel before your next billing date.

1. Open the App Store on your iPhone or iPad.
   • Look for the App Store icon on your home screen (the white icon with blue background).
2. Tap your Apple ID profile icon in the top-right corner.
   • This appears as a circle with your photo or initials.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
4. Find "Roman" in the list and tap it.
   • If you see multiple entries, select the one labelled "Roman" with the current billing cycle.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renewal" (wording varies by iOS version).
   • Warning: Tapping "Turn Off Auto-Renewal" delays your cancellation until the end of the current billing period. You retain access until then, but future charges stop.
   • Pro tip: Take a screenshot of the cancellation confirmation. Apple sometimes re-enables subscriptions by mistake.
6. Confirm your choice and note the cancellation date displayed on screen.
   • This is your proof of cancellation. Apple emails a confirmation receipt within minutes.

Cancel roman through google play store (Android)

If you subscribed via Android, the process is straightforward but the menu structure differs slightly from Apple.

1. Open Google Play Store on your Android device.
   • Tap the Google Play icon (white triangle inside a coloured circle) on your home screen.
2. Tap your profile icon in the top-right corner.
   • It appears as a circle with your Google account photo or initial.
3. Select "Payments and subscriptions" from the dropdown menu.
   • You may see "Account" first; scroll down to find the payments section.
4. Tap "Subscriptions" (not "Payments").
   • This shows only recurring services, not one-time purchases.
5. Find Roman in the active subscriptions list and tap it.
   • The subscription entry shows your next billing date and current plan name.
6. Tap "Cancel subscription" at the bottom of the screen.
   • Warning: Google Play may prompt you with a discount offer to retain your subscription. Decline this to complete cancellation.
7. Confirm the cancellation and save the confirmation screen.
   • Google sends a confirmation email immediately, but keep your screenshot for your records.

Cancel roman through their website

If you subscribed directly via Roman's website rather than through an app store, you may be able to cancel from your account dashboard.

1. Visit Roman's website in your web browser.
   • Log in with the email address and password you used when subscribing.
2. Navigate to "Account Settings," "Billing," or "Subscription" (exact label varies).
   • Look for a gear icon or profile menu in the top navigation.
3. Locate the "Cancel Subscription" or "Manage Subscription" option.
   • If no cancellation button appears, Roman may not support self-service cancellation online.
4. Follow the on-screen prompts to confirm cancellation.
   • Pro tip: Roman may ask for feedback or offer a discount before you leave. Your answers don't affect your right to cancel, so you can skip or decline offers.
5. Screenshot the final confirmation page and note any reference number provided.
   • This is your proof that you initiated cancellation on that date.

Cancel by contacting roman directly

If the self-service options above don't work, or if you need immediate assistance, contact Roman's customer support in writing.

1. Find Roman's contact details on their website.
   • Look for "Contact Us," "Help," or "Support" links in the footer or menu.
2. Send a cancellation request via email.
   • Include your full name, email address, account number (if you have it), and the date you wish the cancellation to take effect.
   • Use clear language: "I request immediate cancellation of my Roman subscription effective [date]."
3. Request written confirmation of your cancellation.
   • Warning: Verbal cancellation over the phone is risky because you have no proof. Always get email confirmation.
4. Keep copies of your email, their response, and any reference numbers.
   • This becomes critical evidence if disputes arise later.

What happens to your access and data after cancellation

Cancelling your subscription doesn't mean instant service loss. You need to understand the timeline and what data Roman retains about you.

Your access period after cancellation

Most subscriptions, whether through Apple, Google, or Roman's website, remain active until the end of your current billing cycle. If you cancel mid-month, you typically keep access until the month's final day. This grace period gives you time to download prescriptions, export health records, or consult with your doctor one last time before loss of access.

Roman's specific access policy depends on their terms and conditions. Contact them to confirm your exact end date, as some telehealth services cut access immediately upon cancellation.

Data retention and your privacy

Cancelling your subscription does not automatically delete your health records. Roman likely retains your medical data for legal, regulatory, and insurance reasons. New Zealand's Privacy Act 2020 gives you the right to request deletion of your personal information, but healthcare providers may legally hold records for 7-10 years for clinical safety and audit purposes.

Send a separate data deletion request to Roman once your subscription cancels. Ask them to explain what data they keep, how long they retain it, and whether you can request deletion. Keep a copy of this correspondence.

Refunds: what you're entitled to in new zealand

Stopee advises that your refund rights depend on where you subscribed and whether the service was faulty or misleading.

Apple app store refunds

Apple allows refunds within 14 days of purchase for digital services like subscriptions. If you cancel within this window and haven't used the service significantly, you have a strong case for a refund of the subscription fee.

To request a refund from Apple:

1. Visit reportaproblem.apple.com and sign in with your Apple ID.
2. Select the Roman subscription charge and choose "I would like a refund for this purchase."
3. Explain your reason briefly (e.g., "Subscription not suitable for my needs" or "Charged without consent").
4. Submit and wait 5-7 business days for Apple's decision.

Pro tip: Apple reviews refund requests individually. If denied, you can appeal once. If Apple refuses and the charge was misleading or unauthorised, you have rights under New Zealand's Consumer Guarantees Act 1993 to dispute it with your bank (see next section).

Google play refunds

Google Play typically allows refunds within 48 hours of purchase. After this window, you must contact the app developer (Roman) directly to request a refund. Google's automated refund system is strict about timing, so speed is critical.

To request a refund from Google:

1. Open Google Play Store and tap your profile icon.
2. Select "Payments and subscriptions" then "Subscriptions."
3. Tap Roman and look for a "Report a problem" or "Request refund" link.
4. Choose your reason and submit. Google responds within 5-10 business days.

If Google denies your refund after 48 hours, escalate to Roman directly with evidence of your cancellation request.

Refunds via roman's website

If you subscribed directly on Roman's website, their refund policy applies instead of Apple or Google's rules. Check their terms and conditions for the refund window (often 14 or 30 days). If no refund window exists, you can still claim under New Zealand consumer law.

Your rights under new zealand's consumer guarantees act

The Consumer Guarantees Act 1993 protects you even if Roman or the app store refuse a refund. You are entitled to a refund if:

• Roman's service is significantly unfit for purpose (e.g., the app crashes constantly or the subscription doesn't work at all).
• You were misled about the service, pricing, or availability in New Zealand.
• You were charged without clear informed consent.
• Roman cancels their service or stops supporting New Zealand customers without notice.

If Roman refuses a refund and you believe they've breached the Consumer Guarantees Act, contact the Consumer Protection Authority in New Zealand (or your local Commerce Commission). They can investigate and compel Roman to refund you.

Disputing charges with your bank

If Roman or the app store continue charging you after cancellation, contact your bank immediately. Request a chargeback or dispute of the recurring charges. Provide your cancellation confirmation and bank statements as evidence. Your bank can reverse fraudulent or unauthorised charges within 6 months.

Pricing and plans: what roman costs in new zealand

Roman's pricing in New Zealand is not clearly published on major app stores or their website.

Warning: Because Roman doesn't advertise NZD pricing, you may be charged in a foreign currency with hidden exchange fees. Before you subscribe, ask Roman to confirm the exact NZD price and whether any FX markup applies. This protects you from bill shock.

Common mistakes when cancelling roman

Cancelling a subscription feels simple, but most consumers make one critical error: they assume the job is done when it isn't.

Deleting the app instead of cancelling

You can delete Roman from your phone immediately, but this does not stop your subscription or cancel your auto-renewal. Your credit card or bank account will still be charged on the next billing date. Many people discover this mistake only when they see an unexpected charge weeks later.

Always cancel the subscription through the app store or Roman's website before deleting the app. Stopee recommends cancelling first, waiting 1-2 days for confirmation, then deleting the app as a final step.

Cancelling the payment method instead of the subscription

Some people think they can simply delete their credit card from Roman's account or change their payment method to block charges. Roman's system may accept the cancellation as incomplete and attempt to charge you on your new payment method or send the charge to collections. Always use the official cancellation process.

Not keeping proof of cancellation

If you cancel verbally or over chat without saving screenshots, you have no evidence when disputes arise. Apple, Google, and Roman all send email confirmations, so you should receive at least one confirmation message. File these emails in a cancellation folder on your computer.

Cancelling during a free trial without understanding the terms

Some Roman promotions offer a free trial period, but you must cancel before the trial ends or you'll be charged the full subscription fee. Mark the trial end date on your calendar and cancel 2-3 days early to avoid surprise charges.

After you cancel: your checklist and next steps

Once you've submitted your cancellation, you're not finished. Follow this checklist to protect yourself from re-billing and ensure a clean break.

Consumer rights and protections in new zealand

New Zealand law strongly protects you as a consumer purchasing subscriptions like Roman. You have rights beyond what any company's terms and conditions claim.

Consumer guarantees act 1993

This law guarantees that any service you purchase (including digital subscriptions) must be of acceptable quality, fit for purpose, and accurately described. If Roman's service fails, misled you about availability in New Zealand, or stops working, you can demand a refund, repair, or replacement even if their terms say otherwise.

Fair trading act 1986

This law prohibits misleading or deceptive conduct in trade. If Roman misrepresented their service, hid cancellation options, or used confusing language in their subscription terms, you've likely been treated unfairly. You can lodge a complaint with the Commerce Commission.

Privacy act 2020

Roman must comply with New Zealand's Privacy Act when handling your health data. You have the right to request what data they hold about you, how they use it, and to request deletion (with exceptions for legal holds). Send this request in writing to their data protection officer.

Escalation: when to involve the commerce commission

If Roman refuses your refund, continues charging after cancellation, or fails to delete your data despite repeated requests, you can lodge a complaint with the Consumer Protection Authority. They investigate and can compel companies to refund consumers. This service is free and independent.

Comparing roman to other NZ telehealth options

If you're cancelling Roman because it doesn't suit your needs, you may want to explore alternative telehealth services available in New Zealand.

Healthline NZ (0800 611 116) is a free, confidential health advice line staffed by registered nurses. You can call anytime without cost or subscription. For prescription medication, speak with your regular GP or visit a local pharmacy. These options put your data in New Zealand and often cost less than Roman.

Your summary and next steps with stopee

Cancelling Roman in New Zealand is straightforward if you know the right steps. Whether you subscribed via Apple App Store, Google Play, or Roman's website, you now have the exact cancellation process for your platform. Remember: delete the app only after you've officially cancelled the subscription.

Keep proof of your cancellation, monitor your bank statement for the next 30 days, and escalate to your bank or the Commerce Commission if Roman charges you again without consent. New Zealand's consumer laws protect you, and Stopee is here to guide you through every step.

If you're unsure whether you're cancelling correctly or if you've faced difficulty with Roman, Stopee (stopee.com) has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds. Visit Stopee today for step-by-step guidance tailored to your situation, template cancellation letters, and real-time support.

Cancellation address and contact details for roman

Because Roman does not advertise a dedicated New Zealand office, you should contact them via their website support portal or the app itself. Request cancellation in writing and ask for email confirmation. If no direct address is available, your bank can help dispute unauthorised charges, and the Commerce Commission can investigate if Roman refuses legitimate refund requests.

For immediate help with your cancellation, contact Stopee (stopee.com) today. We specialise in cutting through the confusion and making sure your subscription is truly stopped.