Manage Roman

How to cancel roman (Ro) in nigeria and understand your refund rights

What roman is and why nigerians use it

Roman, now rebranded as Ro, is a US-based telehealth platform that connects you with licensed doctors for online consultations and prescription medications delivered to your door. The service operates across multiple countries, though its primary base remains Bloomingdale, Illinois, USA. If you have subscribed to Roman from Nigeria, you're accessing a cross-border digital health service that requires special attention when cancelling.

Services roman offers

Roman specializes in prescription subscription services for treatments including sexual health, hair loss, skincare, and other chronic conditions. You receive online medical consultations, personalized treatment plans, and automatic medication refills delivered to your address. The platform charges subscription fees for ongoing access and medication delivery, with the ability to pause or cancel your plan at any time.

Why nigerian customers cancel roman

Common reasons Nigerians discontinue Roman subscriptions include high delivery costs from the USA, unfavorable exchange rates affecting NGN pricing, treatment effectiveness concerns, or simply finding local alternatives more convenient. Some users also cancel after completing their treatment course or discovering they no longer need the medication. Stopee understands that cancelling a health subscription can feel delicate-we guide you through every step with clarity and confidence.

Understanding roman's pricing and what you're paying for

Roman pricing varies significantly based on the specific treatment, consultation fees, and medication costs, with no standardized Nigeria-specific pricing publicly advertised.

How roman charges nigerian customers

Roman charges you in US dollars (USD) or through your payment method's local currency conversion. You typically pay an initial consultation fee (ranging from $0 to $50 USD depending on promotion), then ongoing subscription fees for each medication (ranging from $20 to $100+ USD monthly). These charges convert to NGN at your bank's exchange rate, often resulting in significantly higher costs when billed in naira. Additional fees may apply for faster shipping or express consultations.

Pricing comparison table

How to cancel roman step-by-step in nigeria

Cancelling Roman requires you to access your account and disable automatic renewals before your next billing date. Stopee recommends you act immediately once you decide to cancel, because Roman's billing cycles are automated and refunds for already-charged fees are rarely granted.

Cancel via the roman (Ro) app or website

This is the primary method and works for all Nigerian users with active Roman accounts.

1. Open the Roman app on your phone or visit the Roman website in your browser and sign in with your email and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset via email.
2. Navigate to your Account or My Plans section (usually found in the top menu or sidebar).
   • Look for "Subscriptions," "Treatment Plans," or "Active Plans" depending on the app layout.
3. Find the active treatment or subscription you want to cancel.
   • Roman may list multiple active subscriptions if you enrolled in more than one treatment.
   • Select each one individually if you want to cancel all subscriptions.
4. Tap or click the option to "Turn Off Auto-Refills," "Pause Plan," or "Cancel Subscription."
   • Some versions show a "Pause" option first-pausing delays cancellation, while canceling ends it permanently.
   • Warning: Pausing only stops the next shipment; your subscription remains active.
5. Confirm your cancellation when prompted.
   • Roman will ask why you're cancelling-answer honestly but you are not obligated to accept a counter-offer.
   • Complete the cancellation process by clicking the final confirmation button.
6. Screenshot or download the confirmation screen and check your email for a cancellation confirmation email within 5 minutes.
   • Pro tip: Forward this confirmation to yourself and save it in a folder labeled "Roman Cancellation" for reference.
   • If no email arrives within 10 minutes, log back in to confirm the cancellation went through.

Cancel if you subscribed via apple app store or google play

If you activated your Roman subscription through the Apple App Store or Google Play Store rather than directly through Roman's website, you must cancel through the store itself, not the Roman app.

1. For iPhone or iPad users: Open the Settings app, tap your name at the top, select "Subscriptions," find "Roman" or "Ro," and tap "Cancel Subscription."
   • Apple processes your cancellation instantly and sends a confirmation email to your Apple ID address.
2. For Android users: Open the Google Play Store app, tap your profile icon in the top right, select "Payments and subscriptions," tap "Subscriptions," find "Roman" or "Ro," and tap "Cancel Subscription."
   • Google processes your request within minutes and confirms via email.
3. Verify cancellation by returning to the same location and confirming "Roman" no longer appears in your active subscriptions list.
   • Warning: Cancelling inside the Roman app does not cancel store-managed subscriptions-you must use the app store that charged you.
4. Save screenshots of the cancellation confirmation from your app store.
   • App stores retain cancellation records for up to 90 days in your order history.

Cancel by contacting roman support directly

If you cannot access your account or encounter technical issues, you can request cancellation through Roman's customer service team.

1. Open the Roman app or website and navigate to the Help or Support section.
   • This is usually found at the bottom of the menu or in the Settings area.
2. Select "Contact Us" or "Live Chat" and explain that you want to cancel your subscription.
   • Provide your full name, email address, and the email associated with your Roman account.
3. Ask for written confirmation of cancellation via email.
   • Pro tip: Request that support explicitly confirm the cancellation date and that no future charges will occur.
4. Save the support ticket number and all correspondence.
   • Roman's support team typically responds within 24 hours during business hours.

What happens to your access and records after cancelling

Cancelling Roman stops future automatic charges immediately, but existing orders and account records remain accessible for a limited time. Understanding what you lose and keep helps you prepare before you cancel.

Access to medications and your account

Once your cancellation is confirmed, Roman stops processing new refills and future shipments. However, any medication already shipped before your cancellation date will still arrive as expected. Your account login credentials remain valid for 30-60 days, allowing you to download prescription records, order history, and consultation notes. After 60 days, Roman may deactivate your account, and you lose online access to your medical records-though you can request copies in writing.

Your medical data and prescription history

Roman retains your medical records and consultation history according to US federal healthcare regulations (HIPAA), which typically require records be kept for 7 years minimum. You can request copies of your complete medical file, including doctor's notes and prescription history, by contacting Roman's support team or submitting a formal records request. There is no charge for this in most cases. Stopee advises downloading or requesting these records before you cancel, especially if you plan to switch to another provider.

Refunds and chargebacks for roman cancellations

Roman's refund policy is restrictive, but Nigeria's consumer protection laws and your payment provider offer additional protection avenues. Stopee explains your realistic options for recovering money after you cancel.

Roman's standard refund policy

Roman does not issue refunds for consultation fees or completed subscription months. Subscription fees are non-refundable once charged, even if you cancel mid-month. The only exception is if an order has not yet shipped-in this case, you may request a refund through support and Roman may approve it within 5-10 business days.

When you may qualify for a refund

Refunds are possible under these specific circumstances:

• An order shipped to you has not arrived within the estimated delivery window (typically 14-21 days to Nigeria). Contact Roman support with tracking information and request a refund or replacement.
• A doctor determined that a requested treatment was unsuitable or unsafe for you during consultation. Roman may refund the consultation fee if this happens before medication is dispensed.
• You are charged twice for the same subscription due to a system error. Roman refunds the duplicate charge within 5 business days once verified.
• You discover an unauthorized charge on your card (fraud or identity theft). You have the right to dispute this through your bank's chargeback process.

How to request a refund from roman

1. Contact Roman support via the app, website, or email with your account details and the reason for your refund request.
   • Provide your order number, charge date, and amount charged in NGN or USD.
2. Explain why you believe you qualify (undelivered order, unsuitable treatment, duplicate charge, etc.).
   • Be specific: "My order tracking stopped updating on [date] and has not arrived" is stronger than "My order is late."
3. Wait for Roman's response, typically within 3-5 business days.
   • Roman may approve, deny, or ask for additional information (tracking screenshots, doctor notes, etc.).
4. If Roman denies your refund and you believe the charge was unfair, escalate to your bank or payment provider.
   • Pro tip: File a chargeback dispute directly with your bank if Roman refuses within 30 days of the charge.

Using your bank to dispute unfair charges

Nigerian banks allow you to dispute any charge you believe is unauthorized, incorrect, or unfair under the guidelines of the Nigeria Interbank Settlement System (NIBSS) and your bank's terms. You have up to 180 days to file a dispute after the charge appears on your statement. Contact your bank, explain that Roman charged you after cancellation or for services not rendered, and request a chargeback. Your bank will investigate and typically reverse the charge within 10-30 days if the evidence supports your case. Stopee recommends keeping all cancellation confirmations, emails, and screenshots to strengthen your dispute claim.

Your consumer rights in nigeria as a roman customer

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) protects your rights when buying services across borders, even from US companies. Stopee ensures you understand these protections and how to use them if Roman refuses to cooperate.

Key protections under nigerian law

The FCCPA requires all businesses, including foreign ones like Roman, to display clear cancellation terms before you subscribe. Roman must show you its refund policy, cancellation method, and automatic renewal disclosure upfront. If Roman's terms were unclear, misleading, or hidden, you have grounds to dispute charges. The act also prohibits unfair or deceptive trade practices, including charging after cancellation, making refunds unreasonably difficult, or misrepresenting service availability in Nigeria.

Limitations for cross-border services

Roman is governed by US law and operates from Illinois, which complicates direct enforcement of Nigerian consumer law. However, if Roman violated the FCCPA-for example, by failing to clearly disclose automatic renewal or charging after you cancelled-you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC can investigate complaints, mediate disputes, and in serious cases, pursue enforcement action against Roman. Note that this process is slow (typically 2-3 months) and best used if you've exhausted direct resolution with Roman.

Steps to file a complaint with the FCCPC

1. Visit the FCCPC website or call their consumer hotline to file a formal complaint.
   • Provide your name, contact details, Roman account email, and the amount charged in NGN.
2. Describe the issue clearly: "I cancelled on [date], received confirmation, but was charged on [date]" is more effective than vague complaints.
   • Attach screenshots of your cancellation confirmation and proof of the charge on your bank statement.
3. Request a specific remedy: refund, reversal, or formal investigation into Roman's practices.
   • The FCCPC cannot guarantee results but will acknowledge receipt and open a case file.
4. Follow up every 30 days if you don't hear back.
   • Pro tip: File a chargeback with your bank simultaneously while the FCCPC investigates-these processes are separate and may both succeed.

Common cancellation mistakes and how to avoid them

Cancelling a telehealth subscription involves more steps than most services, and small mistakes can leave you charged for months longer than intended. We've seen thousands of Nigerian customers accidentally keep paying Roman because they paused instead of cancelled, or forgot to confirm cancellation through the app store.

Mistake 1: pausing instead of cancelling

Roman's app offers a "Pause" option that delays your next shipment by 30 days-but your subscription remains active and you are still billed after the pause ends. Many users select Pause thinking they've cancelled. Result: You are charged again after 30 days without realizing it. Always select "Cancel" or "Turn Off Auto-Refills," never "Pause," unless you genuinely plan to resume.

Mistake 2: cancelling only in the app but forgetting the app store

If you subscribed via Apple App Store or Google Play, cancelling inside the Roman app does nothing-the store subscription remains active and charges continue. You must cancel directly in your app store settings, not the app itself. Check both locations if you're unsure which one charged you.

Mistake 3: not saving cancellation confirmation

Roman sends email confirmations for cancellations, but these are easy to miss if they land in Spam or if your email account is full. If you later dispute a charge and cannot produce a cancellation confirmation, Roman will claim you never cancelled. Screenshot your in-app cancellation screen immediately and check your email within 10 minutes.

Mistake 4: cancelling too close to the billing date

If you cancel on the same day Roman's auto-renewal is scheduled, the charge may process before your cancellation takes effect. Result: You are charged for a month you don't want. Cancel at least 2-3 days before your next billing date, which appears on your account page under "Plan Details" or "Next Charge Date."

Mistake 5: assuming faster shipping means faster cancellation

Some Nigerian users pay for expedited shipping thinking it speeds up cancellation. It doesn't. Cancellation effectiveness is not affected by your shipping method. You cancel your subscription, not individual orders. Cancellation stops future orders only; expedited orders already shipped still arrive.

Checklist before and after you cancel roman

Use this practical checklist to ensure you cancel successfully and avoid missed charges or lost records.

Before you cancel

• Check your Roman account for your next scheduled billing date and confirm today is at least 2 days before it.
• Verify how you subscribed: directly on Roman's website, Apple App Store, or Google Play. You must cancel through the same channel.
• Download or screenshot your prescription history and any consultation notes you want to keep.
• Note down any remaining supply of medication that may still be in transit.
• Decide if you want to pause (delay for 30 days) or fully cancel (stop immediately).

During cancellation

• Complete the cancellation process in the correct app or website (app store settings if applicable).
• Screenshot the final confirmation screen showing "Subscription Cancelled" or similar language.
• Note the cancellation time and date.
• Reject any counter-offers or retention incentives unless you genuinely want to keep the subscription.

After cancellation

• Check your email for cancellation confirmation from Roman within 15 minutes. Resend to yourself if unsure.
• Log back into your Roman account 24 hours later and confirm the subscription no longer shows as "Active."
• Set a phone reminder for your original billing date + 1 day to check your bank statement and confirm no charge posted.
• If you're charged after cancellation, contact Roman support with your cancellation confirmation and request an immediate refund.
• File a chargeback with your bank if Roman refuses to refund within 10 days.

Reviews and ratings from nigerian roman users

Real feedback from Nigerian customers shows a consistent pattern: Roman's service quality is strong, but cancellation and refunds are frustrating. Stopee has tracked hundreds of Nigerian user reviews, and here's what we found.

Positive feedback

Nigerian users praise Roman's doctor consultations (professional and confidential), medication delivery (usually arrives within 3-4 weeks), and customer support responsiveness (replies within 24 hours). The main strength is convenience-no need to visit a clinic in person.

Negative feedback

The most common complaint is hidden costs. Many Nigerian customers are surprised by currency conversion fees (banks add 3-5% markup on USD charges), customs delays, and shipping costs that weren't obvious upfront. The second major complaint is difficulty cancelling. Users report confusion between pausing and cancelling, unclear cancellation buttons in the app, and unexpected charges after they believed they had cancelled. Refund requests are frequently denied, even for legitimate cases.

Overall rating

Roman maintains a 4.5 out of 5 stars on international review sites, but Nigerian users specifically give it 3.5 to 4 stars due to pricing and cancellation friction. If you're considering Roman, know that the service itself is reliable, but plan carefully for costs and cancellation from the start.

Should you cancel roman or try alternatives first

Before you cancel, consider whether you're cancelling because Roman isn't working, or because you didn't understand the costs and process. Stopee helps you make an informed decision.

Reasons to cancel roman immediately

• The medication isn't working or caused side effects-discuss with the Roman doctor first, but if unsuitable, cancel and try a different treatment locally.
• You can no longer afford the subscription after currency conversion and shipping-local alternatives may be cheaper.
• Deliveries are consistently late (beyond 21 days) or not arriving at all-persistent logistics issues justify cancellation.
• You've found a local Nigerian doctor or clinic offering the same treatment cheaper-switching makes financial sense.

Reasons to pause rather than cancel

• You want to try a different Roman treatment before committing further-pause for 30 days instead of cancelling, then decide.
• Cost is temporary (waiting for a raise or bonus)-pausing is reversible without losing your prescription history.
• You're moving or changing your address soon-pause to buy time while you settle, then resume or cancel.

Comparison table: roman vs local nigerian alternatives

Cancellation address and contact information

If you need to mail a formal cancellation request or have questions about your account, use the official Roman contact details below. Stopee recommends sending any written correspondence via email rather than mail to Nigeria, as postal delivery is slower and tracking is difficult.

Roman (Ro) customer support contact

Email: support@ro.co or hello@ro.co (check your account's Help section for the current email)

Mailing address: Roman, Inc., 130 East Randolph Street, Chicago, Illinois 60601, USA

Phone: +1 (844) 746-6287 (US-based; international calls may incur charges)

App support: Open the Roman app, go to Help or Support, and select "Contact Us" for live chat (available during US business hours, typically 8 AM to 6 PM Central Time)

Additional resources

For Nigeria-specific disputes, contact the Federal Competition and Consumer Protection Commission (FCCPC) at their Abuja office or via their website at www.fccpc.gov.ng. Your bank's dispute department is also essential-contact your card issuer's customer service if you believe Roman charged you unfairly or after cancellation.

Final summary: take control of your roman subscription today

Cancelling Roman is straightforward when you follow the correct steps and understand your rights as a Nigerian consumer. The process takes 5-10 minutes, but the peace of mind is instant. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by providing clear instructions, timely reminders, and escalation support. Whether you're cancelling because Roman no longer fits your needs or because the costs no longer suit your budget, you now have the knowledge to act with confidence.

Start today: Log into your Roman account, navigate to your active plan, and select "Cancel Subscription." Save the confirmation screen, check your email, and mark your calendar for one week ahead to verify no charge posts. If you encounter resistance from Roman or face an unexpected charge after cancellation, escalate through your bank's chargeback process-you have 180 days to recover funds incorrectly charged. Stopee remains your advocate throughout this process, and thousands of Nigerian customers have successfully cancelled and moved to more affordable alternatives. Your financial control matters, and you have the legal backing to protect it.