Manage Rex Md

How to cancel rex md in nigeria: your step-by-step guide and refund rights

Understanding rex md and why you might want to cancel

Rex Md is a US-based telehealth and prescription service that connects you with licensed clinicians online, issues prescriptions when appropriate, and delivers medications to your address by mail. The service operates through subscription auto-ship plans and one-time prescription orders, serving primarily customers within the United States.

If you're in Nigeria and signed up for Rex Md, you've likely encountered challenges with billing, delivery, or simply decided the service no longer fits your healthcare needs. Whether you're facing unexpected renewal charges, dissatisfied with service quality, or simply want to switch providers, Stopee is here to guide you through the cancellation process with clarity and confidence.

How rex md works

You complete an online health intake or telehealth consultation, receive a prescription if clinically appropriate, and Rex Md ships your medication to a provided address. The service operates automatic renewal subscriptions unless you actively cancel them. If you've subscribed through Apple's App Store or Google Play, your subscription lives separately and requires cancellation through those platforms, not through the Rex Md app itself.

Why nigerian customers face unique cancellation challenges

Rex Md operates exclusively from the United States with no Nigeria-specific customer support channels, billing addresses, or local phone numbers. You cannot visit a physical office, which means all cancellations must happen via email or US-based telephone lines that may follow Eastern or Central time zones. This distance creates friction: delayed email responses, timezone misalignment, and unclear refund policies become real obstacles when you're trying to stop charges in Nigerian Naira (₦).

Your consumer rights in nigeria and escalation options

You have legal protection under Nigeria's consumer protection framework, and Stopee recommends understanding your rights before you begin the cancellation process.

Federal competition and consumer protection act (FCCPA)

Nigeria's FCCPA protects you against misleading claims, unfair contract terms, and non-delivery of services. If Rex Md continues charging your card after you've requested cancellation, or if the service was never delivered as promised, the FCCPA gives you grounds to dispute the charges through your bank or escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

Key protections include your right to cancel subscription-based services within a reasonable timeframe, and your right to a refund if the service is not delivered or is substantially misrepresented. Document every cancellation request you send and every charge you receive after requesting cancellation-this evidence becomes crucial if you need to escalate.

Where to escalate if rex md ignores your cancellation request

If Rex Md fails to honour your cancellation within 14 days of your request, contact the Federal Competition and Consumer Protection Commission (FCCPC) at www.fccpc.gov.ng or file a complaint directly. You can also dispute charges through your bank's chargeback process-most Nigerian banks allow you to dispute unauthorised or recurring charges within 90 days of the transaction.

Stopee recommends filing a complaint with your bank simultaneously with your cancellation request to Rex Md. This creates a paper trail and increases the likelihood of resolution.

Step-by-step cancellation methods for rex md

You have two primary cancellation routes: contacting Rex Md directly via email or phone, or cancelling through your app store subscription if you subscribed via iOS or Android.

Method 1: cancel via email (recommended for nigeria-based customers)

Email is your strongest evidence trail when dealing with a US-based company that ignores you. Here's how to do it correctly:

1. Open your email client and compose a new message to support@rexmd.com.
   • Subject line: "Subscription Cancellation Request - [Your Full Name]"
   • Include your full name as it appears on your account
   • Include your order or subscription ID (found in your account dashboard or past emails)
   • State clearly: "I request immediate cancellation of my subscription effective immediately. Please confirm cancellation in writing."
   • Include your current email address and phone number
2. Send the email and immediately forward a copy to yourself or save it in a dedicated folder labelled "Rex Md Cancellation".
3. Wait 3 business days for a response. If you receive no reply, send a follow-up email stating this is your second request and reference your original email date.
4. If you still receive no response after 7 days, escalate to your bank to dispute the next charge as unauthorised.

Pro tip: Use email templates that include timestamps and formal language. Screenshot the confirmation page after you hit send, showing the exact time and date your cancellation request left your inbox.

Method 2: cancel via US phone lines

Rex Md operates phone support through these US-based numbers, though response times may be slow during non-US business hours:

1. Note that Rex Md's support lines typically operate during US Eastern or Central business hours (roughly 9 AM to 5 PM EST/CST). As a Nigeria-based customer, you'll need to call during these windows, which may fall outside comfortable hours for you.
   • Primary support line: +1 866 294 3772
   • Alternative line: +1 800 843 9977
2. When you connect, have your subscription ID and full name ready.
3. Ask to speak with a customer service representative about subscription cancellation.
4. State your request clearly: "I want to cancel my subscription immediately. Please process this now and send me written confirmation to my email."
5. Ask for the representative's name and the exact date and time of your call.
6. Request they email you a cancellation confirmation within 24 hours.

Warning: International calls to US numbers from Nigeria can be expensive. Use a VoIP service like WhatsApp call or Google Voice if you have US phone credits to reduce costs. Alternatively, stick with email, which leaves a permanent record.

Method 3: cancel app store subscriptions (iOS)

If you subscribed to Rex Md through Apple's App Store, your subscription renewal happens through Apple, not Rex Md directly. Uninstalling the app does not cancel the subscription-you must cancel through Apple's settings:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find and tap Rex Md from the list of active subscriptions.
4. Tap Cancel Subscription and confirm cancellation.
5. You should see a message saying your subscription has been cancelled. Take a screenshot as proof.
6. Even though Apple has processed the cancellation, email Rex Md support to alert them that you've cancelled the App Store subscription tied to your account. This prevents confusion if they try to charge you again.

Pro tip: Check Apple's subscription list monthly. Subscriptions sometimes reactivate or fail to cancel properly, and catching these issues early saves you money.

Method 4: cancel google play subscriptions (Android)

If you use an Android device and subscribed via Google Play, follow these steps to stop renewals:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Find and select Rex Md.
5. Tap Cancel subscription and follow Google's prompts to confirm.
6. Take a screenshot confirming the cancellation has been processed.
7. Send an email to Rex Md support informing them that you've cancelled your Google Play subscription and requesting written confirmation that your account is now inactive.

Warning: Deleting the app does not cancel your Google Play subscription. You must follow these steps through Google Play's settings or your subscription will continue to renew.

Cancellation timing and auto-ship renewal windows

Rex Md's subscription window for cancellation before the next shipment is critical-miss it and you'll be charged for a shipment you may not want.

Understanding renewal cutoff times

Rex Md's auto-ship and discount club subscriptions typically require cancellation within 8 to 12 hours before your renewal date to avoid the next charge. If you miss this window, you'll be charged for the next shipment, and your refund options become limited.

Check your account or past emails to find your exact renewal date. If you're unsure, email support and ask: "What is my current renewal date, and how many hours before that date must I cancel to avoid being charged?"

GLP-1 program subscriptions (weight loss and diabetes medications)

If you're enrolled in a GLP-1 program (semaglutide, tirzepatide, or similar), you may have more flexibility. Many customers report being able to cancel anytime before the next prescription is issued, rather than within a tight renewal window. Contact support to confirm your program's specific cancellation policy before your renewal date arrives.

What happens to your account after cancellation

Cancellation stops future automatic renewals and shipments once your request is processed by Rex Md, though confirmation can take 3 to 7 business days.

Your medical records and account data

Rex Md retains your medical records and prescription history according to US health record regulations (typically 7 years). Your account information remains in their system unless you request deletion. If you need a copy of your medical records for another healthcare provider, ask Rex Md support to send them to you in writing-they are legally required to provide these within 30 days.

Request data deletion if you no longer want your information stored: send an email to support@rexmd.com stating "I request deletion of all personal data and medical records associated with my account, effective immediately, in compliance with applicable privacy laws."

Access to prescriptions and refills

Once your subscription is cancelled, you lose access to automatic refills and any discount pricing tied to your subscription plan. If you need a prescription refilled after cancellation, you'll need to initiate a new consultation and pay full price, or switch to another telehealth provider.

Refund policy and what you can expect

Rex Md's refund policy is restrictive, and Stopee wants you to understand your realistic options before requesting money back.

General policy: prescription medications are non-refundable

Rex Md treats prescription medications as final sales. Once a medication is shipped to you, the company generally does not accept returns or issue refunds for the medication itself, even if unopened. This aligns with US pharmacy regulations, which prohibit the resale of prescription drugs for safety and legal reasons.

However, this does not mean you have zero refund options. Exceptions exist, and Stopee recommends pursuing them if your situation qualifies.

Exceptions where you may receive a refund or credit

• Company errors: If Rex Md charged you twice by mistake, processed a charge after you cancelled, or overcharged you due to a billing error, they should issue a full refund or credit. Request this in writing with proof of the duplicate or erroneous charge.
• Non-delivery: If your medication was never delivered, you have grounds for a full refund. File a dispute with your bank if Rex Md refuses to refund within 14 days.
• Subscription refunds: Some customers report receiving partial refunds or credits for subscriptions cancelled within 48 hours of purchase, though this is at Rex Md's discretion. Request this explicitly: "I cancelled within 48 hours of purchase. Please review my case for a courtesy credit."

Warning: Refund requests are frequently denied. Multiple customers report difficulty obtaining refunds even when errors occurred. Document everything, follow up persistently, and escalate to your bank if Rex Md ignores your request.

Rex md pricing overview for nigerian customers

Understanding what you're paying for helps you assess whether the service was worth its cost and supports refund arguments.

Representative pricing in nigerian naira

Below are typical per-dose and monthly subscription prices. Original prices in USD have been converted to approximate NGN values (rates fluctuate; use these as benchmarks only):

Prices vary based on your specific medication, dosage, and subscription type. These figures are approximate conversions and may differ from your actual charges depending on exchange rates and any promotions Rex Md offered at the time you signed up.

Common mistakes nigerian customers make when cancelling

Cancelling a US-based subscription from Nigeria introduces friction and misunderstandings. You're not alone if you've made these errors-but avoiding them now protects you from extended billing and frustration.

Mistake 1: assuming the app deletion cancels your subscription

Deleting the Rex Md app from your phone does absolutely nothing to your subscription. The app is simply an interface to your account. Your subscription renewal lives on Rex Md's servers and in Apple or Google's billing systems. You must cancel through the proper channels-email, phone, or the app store subscription settings-or you will continue to be charged monthly.

Mistake 2: relying on US timezones and missing renewal windows

Rex Md's auto-ship renewal window closes 8 to 12 hours before your renewal date, and that renewal date follows US time. If you're in Nigeria (UTC+1), you may miss the window entirely because you assume you have until the end of your calendar day. Calculate your exact renewal time in Nigerian time and set a phone reminder 24 hours before to ensure you cancel in time.

Mistake 3: sending one email and assuming it was received

US companies often have high email volume, and international emails can be delayed or filtered. Send your cancellation request, wait 3 days, then follow up. Reference your original email date in the follow-up. After 7 days with no response, escalate to your bank. Stopee recommends documenting every attempt so you have evidence if you need to file a chargeback or complaint with the FCCPC.

Mistake 4: not requesting written confirmation

A phone call is not cancellation unless you have written proof. Always ask customer service to send you email confirmation of your cancellation. If they refuse or fail to do so within 24 hours, that's a red flag-escalate to your bank immediately.

Mistake 5: providing insufficient account information in your cancellation request

Customer service representatives cannot locate your account if you only give your name. Always include your subscription ID, email address, phone number on file, and the email address associated with your Apple or Google account if applicable. The more detail you provide, the faster they can process your request and the fewer back-and-forth emails you need.

Checklist: ensuring your rex md cancellation is complete

Use this checklist to verify that your cancellation has been processed correctly and that no future charges will hit your account:

• I have identified my subscription renewal date in Nigerian time (not US time).
• I have located and noted my subscription ID or order number.
• I have sent a cancellation email to support@rexmd.com with my full name, subscription ID, and explicit cancellation request.
• I have kept a copy of the sent email and noted the exact date and time it was sent.
• I have received written confirmation of cancellation from Rex Md (or filed a bank dispute if confirmation was not received within 7 days).
• I have cancelled my App Store or Google Play subscription if I originally subscribed through those platforms.
• I have checked my account dashboard to verify my subscription status shows "Cancelled" or "Inactive".
• I have set a calendar reminder for 2 weeks after my expected final renewal date to monitor my bank account for unexpected charges.
• I have requested my medical records in writing if I need them for another healthcare provider.

What to do if rex md continues charging you after cancellation

If a charge appears on your bank statement after you've cancelled, you have legal remedies under Nigerian law and your bank's chargeback policy.

Immediate steps within 24 hours

Contact your bank and file a dispute, stating that you cancelled your subscription with Rex Md and the charge is unauthorised. Provide your bank with copies of your cancellation email and any confirmation from Rex Md. Nigerian banks typically allow you to dispute charges within 90 days, but the sooner you act, the faster your bank can reverse the charge and investigate.

Escalation to the FCCPC

If your bank resolves the chargeback in your favor but Rex Md charges you again, file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission. Visit www.fccpc.gov.ng and submit a complaint outlining the sequence of events: your cancellation request, the date, the continued charges, and your bank's refusal or failure to resolve it. The FCCPC can investigate and compel Rex Md to cease the charges or face penalties.

When to keep your rex md subscription and when to cancel

Not every cancellation is the right choice. This comparison may help you decide whether to stay or go:

Contacting rex md for cancellation and support

Here are the official contact channels for Rex Md. Note that the company does not maintain a Nigeria-specific address or phone line, so all communication routes go through US-based channels:

Email support (recommended for nigeria)

support@rexmd.com

Use email for all cancellation requests. Include your full name, subscription ID, and a clear statement: "I request cancellation of my subscription effective immediately." Expect 3 to 7 business days for a response. Follow up if you don't hear back within this window.

Phone support (US hours only)

+1 866 294 3772 or +1 800 843 9977

These lines operate during US Eastern or Central business hours, which may not align with Nigerian hours. International calls from Nigeria to the US can be expensive; consider using a VoIP service or email instead. Always follow up phone calls with an email to confirm what you discussed.

Why there is no nigeria-specific address

Rex Md operates exclusively from the United States and has no physical office, support staff, or billing address in Nigeria. This means you cannot visit in person, and all cancellations must happen digitally. This creates real challenges for Nigerian customers, which is exactly why Stopee exists-to help you navigate complex cancellations and know your rights when companies make the process difficult.

Final thoughts: empowering your cancellation decision

Cancelling Rex Md from Nigeria requires patience, documentation, and persistence. The company's US-only presence means you have fewer levers to pull, but you're not powerless. Your bank, Nigeria's FCCPC, and your own written records are your strongest tools.

Start with email, follow up within a week, and escalate to your bank or the FCCPC if Rex Md ignores you. Don't assume silence means approval-keep copies of everything, check your account settings, and monitor your bank statements for 30 days after your expected final charge.

Stopee has helped thousands of consumers cancel subscriptions, dispute unauthorized charges, and reclaim their money from companies that make cancellation deliberately difficult. You have rights under Nigerian law, and Stopee is here to help you exercise them. Whether you're cancelling Rex Md or any other service, visit stopee.com for step-by-step guides, real customer reviews, and direct escalation support.

Your subscription, your choice. Cancel confidently.