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Cancel Skin+Me: The Right Way
How to cancel Skin+Me in nigeria and reclaim your money
What Skin+Me is and why you might want to cancel
Skin+Me is a personalised skincare subscription service that delivers treatment plans and prescription-strength products to your door based on your skin type and concerns. You complete an online consultation, receive tailored recommendations, and products ship on a recurring schedule.
The service combines convenience with customisation, but subscription commitments aren't right for everyone. You might want to cancel if the products don't suit your skin, the cost no longer fits your budget, or you've found an alternative skincare routine that works better. At Stopee, we understand that cancelling a subscription can feel like you're stuck, but you have clear rights and straightforward cancellation paths available to you.
How Skin+Me works in nigeria
When you sign up, you answer questions about your skin concerns, skin type, and skincare goals. Skin+Me's clinicians then design a personalised treatment plan and ship your first batch of products. Every month (or on your chosen schedule), new products arrive automatically unless you pause or cancel your subscription.
You manage your account entirely online through the Skin+Me dashboard, where you can adjust delivery frequency, pause shipments, or cancel whenever you choose. There is no physical office in Nigeria, so all contact happens via email or through your online account.
Why consumers in nigeria cancel
Common reasons include products not matching your skin type, unexpected side effects, inability to afford recurring charges, or simply preferring to buy skincare products individually rather than through subscription.
Your consumer rights when cancelling Skin+Me
Nigeria's Federal Competition and Consumer Protection Act (FCCPA, 2019) protects you as a consumer, even when buying from international companies that ship to you.
The 14-day cancellation right
Under Nigerian consumer law, you have the right to cancel and request a refund within 14 days of receiving products from an online purchase. This "cooling-off period" applies to Skin+Me orders shipped to Nigeria, even though Skin+Me is a UK-based company. You do not need to give a reason, and the company cannot refuse your cancellation during this window.
The clock starts on the day you physically receive your goods, not the day you ordered them. If you receive your first Skin+Me delivery on a Monday, you have until the following Sunday (14 days later) to cancel and claim a refund.
Refund entitlements under the FCCPA
When you cancel within 14 days, Skin+Me must refund the full price of products plus the cost of delivery using the cheapest shipping method available. You cover the cost of returning items unless the products are faulty, damaged, or arrived by mistake. Keep your proof of postage and photos of the condition of items before you return them, as this evidence protects you if a dispute arises.
If items arrive defective or incorrectly labelled, Skin+Me must cover return shipping and either refund you or send a replacement at no extra cost.
Non-refundable fees
Some charges may not be refundable. If you paid a consultation fee to a clinician or for a one-time service (such as a skin assessment), these payments are generally non-refundable and non-cancellable once processed. Always check your invoice to see what charges apply and which are tied to the product subscription versus professional services.
Methods to cancel Skin+Me from nigeria
You have two main cancellation routes depending on whether you received your first delivery yet.
Cancel via your online dashboard (after first delivery)
Once you have received at least one shipment, the quickest way to cancel is through your Skin+Me account. This method takes minutes and generates an instant confirmation.
- Log in to your Skin+Me account at skinandme.com using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it before logging in.
- Navigate to "Manage Subscription" or "My Account" section.
- This menu is usually visible in the top navigation or under your profile icon.
- Find the "Cancel Subscription" or "Pause Subscription" button.
- If you want a temporary break (e.g., 1-3 months), choose "Pause" instead of full cancellation.
- Click "Cancel My Plan" and confirm your choice.
- Skin+Me may ask why you are cancelling; answer honestly if you wish, but you are not obligated to provide a reason.
- Take a screenshot or note the cancellation confirmation number displayed on screen.
- Save this confirmation to your phone or email - it is your proof of cancellation.
- Check your email within 2 hours for a cancellation confirmation message from Skin+Me.
- If you do not receive an email within 24 hours, contact support immediately.
Cancel before your first delivery (via email)
If you ordered but your first shipment has not arrived yet, you cannot use the dashboard cancellation option. Instead, email the Skin+Me team directly to request cancellation before dispatch.
- Send an email to hello@skinandme.com with the subject line "Cancellation Request - [Your Email Address]".
- Use the exact email address linked to your Skin+Me account so the team can find your order quickly.
- In the email body, include:
- Your full name as it appears on your account
- Your account email address
- Your order number (found in your confirmation email or account dashboard)
- A brief reason for cancellation (optional, but helpful)
- Request immediate cancellation and confirmation in writing.
- Ask them to confirm that your first shipment will not be processed or dispatched.
- Send the email and keep a copy for your records.
- Do not delete the email or your sent folder.
- Wait for a response within 48 hours (business days).
- Warning: If you do not hear back within 2 business days, send a follow-up email or contact Stopee for escalation advice.
Pro tip: Always send cancellation emails from the email address registered to your Skin+Me account. If you use a different email, include your account email in the message body to avoid delays.
What happens immediately after you cancel
Cancelling your Skin+Me subscription stops all future deliveries, but does not reverse shipments already in transit or dispatched.
Future deliveries and access
Within 24 hours of your cancellation, Skin+Me will remove your subscription from their shipping queue. No future products will be charged to your payment method or sent to your address. Your account remains active and you can log in to view past orders, consultation notes, and product recommendations.
If a delivery was already processed before you cancelled, that package will still arrive. You have the right to refuse delivery or open a return request once it reaches you.
Your account after cancellation
Your account does not automatically delete when you cancel. Your data - including your skin profile, treatment history, and consultation notes - remains stored unless you request full account deletion. If you want Skin+Me to delete your personal data entirely, email hello@skinandme.com and ask for data deletion under the FCCPA.
You can reactivate your subscription at any time by logging back into your account and choosing a new subscription plan. Skin+Me may offer you incentives to restart, such as a discount on your first new delivery.
Refunds and what to expect
Your refund eligibility depends on when you cancel and the condition of items you received.
Refunds within the 14-day period
Cancel within 14 days of receiving your first (or any) Skin+Me delivery, and you are entitled to a full refund. This includes the product cost and the shipping fee you paid, minus only the cost of you returning the items to Skin+Me.
To claim a refund, you must return the unused products in their original packaging within 14 days. Skin+Me will provide a returns address or a returns label (if the items are faulty). Once they receive your return and inspect it, they will process the refund to your original payment method within 7-10 business days.
Refunds after 14 days
After 14 days have passed, you generally cannot claim a consumer refund under the FCCPA, even if you cancel your subscription. However, if products are defective, damaged, or not as described, you still have the right to claim a refund or replacement regardless of time, because those are quality guarantees, not cooling-off rights.
Warning: Always check the condition of items on the day of delivery and photograph any damage. If you wait weeks to report defects, Skin+Me may argue that you caused the damage or that the problem is not their responsibility.
Handling Skin+Me refund delays
If Skin+Me refuses your refund or delays it beyond 10 business days, document everything and escalate to Nigeria's Federal Competition and Consumer Protection Commission (FCCPC). At Stopee, we've helped thousands of consumers navigate refund disputes by gathering evidence and knowing exactly which authority to contact. Keep screenshots of your cancellation confirmation, photos of products returned, proof of postage, and all email correspondence with Skin+Me.
| Refund scenario | Your entitlement | Timeline |
|---|---|---|
| Cancel within 14 days, return items unused | Full refund minus return postage | 7-10 business days after return received |
| Items arrive damaged or faulty (any time) | Full refund plus Skin+Me covers return postage | 7-10 business days after inspection |
| Items sent in error or wrong products | Full refund plus return postage covered | 7-10 business days after inspection |
| Cancel after 14 days, items in good condition | No refund (subscription fee non-refundable) | N/A |
| Consultation or service fee paid | Non-refundable once processed | N/A |
Pricing and costs you should know
Exact Nigerian pricing for Skin+Me plans is not publicly listed, as the company displays costs in GBP on their UK website and may show local currency during checkout depending on your location settings.
Typical subscription structure
Skin+Me charges a monthly subscription fee for your personalised products. The cost varies based on the number of items in your treatment plan and the complexity of your skin concerns. Delivery to Nigeria typically adds shipping charges on top of the product cost.
Some users report monthly costs ranging from £35-80 (approximately ₦18,000-41,000 at current exchange rates), but your actual cost depends on your chosen plan. Always confirm the exact amount before confirming your first purchase.
| Cost type | Refundable? | Notes |
|---|---|---|
| Monthly product subscription | Yes (within 14 days) | Refundable if you cancel and return items unused within the cooling-off period |
| Delivery / shipping fee | Yes (within 14 days) | Refunded but you pay to return items unless they are faulty |
| Consultation or assessment fee | No | Non-refundable once the clinician has reviewed your skin profile |
| Expedited or express shipping | Yes (within 14 days) | Refunded at standard shipping rate if you return items |
| Promo code or discount applied | Refunded at final price paid | No "refund" of the discount itself; refund based on what you actually paid |
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but small errors can delay your refund or lead to unexpected charges. We understand the frustration of getting this wrong, and Stopee is here to help you avoid these pitfalls.
Mistake 1: cancelling only through email without checking the dashboard
If you've already received your first delivery, emailing Skin+Me is slower than using the dashboard. Email cancellations take 48 hours minimum; dashboard cancellations take seconds. Always check if the dashboard option is available to you first.
What to do: Log in and look for "Cancel Subscription" before sending an email.
Mistake 2: not keeping cancellation confirmation
If Skin+Me claims they never received your cancellation request, a screenshot of your confirmation or a saved cancellation email is your only proof. Without it, you may struggle to dispute a charge.
What to do: Screenshot your dashboard cancellation or forward the confirmation email to your personal email immediately after cancelling.
Mistake 3: returning items without proof of postage
If you mail items back to Skin+Me for a refund but cannot prove you sent them, the company may claim they never arrived. You then lose your refund and your products.
What to do: Use a courier service that provides a tracking number (DHL, FedEx, or local Nigerian couriers). Take a photo of the receipt and tracking barcode before handing items over.
Mistake 4: opening or using products before returning them
Skin+Me may refuse a refund if they inspect returned items and find them used, opened, or tampered with. The 14-day cooling-off right requires items to be unused.
What to do: Do not open or test products if you intend to return them. Store them in their original packaging in a cool, dry place.
Mistake 5: missing the 14-day deadline
On day 15, your cooling-off right expires. After that date, you cannot claim a refund for non-defective items, no matter how good your reason.
What to do: Mark day 14 on your calendar from the delivery date and return items well before the deadline. If using a courier, account for transit time - send items by day 10 at the latest to ensure arrival within 14 days.
How to choose: should you cancel, pause, or stay?
Before you cancel entirely, consider whether pausing or adjusting your plan might be a better option.
Cancel if you should (three reasons)
Cancel if you've tried Skin+Me for at least one month and the products simply do not work for your skin, if the monthly cost is genuinely unaffordable, or if you've found a skincare routine that works better and want full control over your products.
Pause if you should (two reasons)
Pause for 1-3 months if you have a temporary reason to skip deliveries - for example, you want to use up existing stock, you're travelling, or you want to test the products longer before deciding. Pausing keeps your account, consultation notes, and treatment plan active, so you can restart without a new consultation fee.
Adjust your plan if you should (two reasons)
Adjust (not cancel) if you like the products but want to change the frequency (from monthly to every 6 weeks) or reduce the number of items in your delivery to lower the cost. Adjustment keeps you on Skin+Me but tailors the service to your budget and needs.
At Stopee, we recommend you explore pause or adjust options before cancelling, because restarting a subscription often requires a new consultation fee (which is non-refundable), whereas pausing is free.
After you cancel: what comes next
Cancellation is not the end of the process - you still need to manage refunds, returns, and account data.
Step 1: confirm cancellation in writing
Within 24 hours of cancelling via dashboard, check your email for a confirmation message from Skin+Me. If you cancelled by email, reply to their confirmation asking them to confirm in writing that no future charges will occur.
Step 2: check for pending deliveries
Log back into your account and check the "Orders" or "Delivery" section. If a shipment shows as "Processing" or "Dispatched," contact hello@skinandme.com immediately and ask them to cancel that specific order before it ships.
Step 3: return items if claiming a refund
If you want a refund and are within 14 days, pack the unused items and arrange return shipping. Keep the tracking number and take photos of the parcel before posting it.
Step 4: monitor your payment method
Check your bank account or payment card for 7-14 days after you return items. Skin+Me should process a refund during this window. If no refund appears and it has been 14 days, contact them immediately.
Step 5: keep all documentation
Store your cancellation confirmation, return tracking number, proof of postage, and any refund confirmations in a folder (digital or physical) for at least 3 months. If a dispute arises, you'll need this evidence to escalate to the FCCPC.
Checklist: before and after cancelling Skin+Me
Use this checklist to ensure you cancel correctly and protect yourself:
| Task | Before cancelling | Status |
|---|---|---|
| Log in to your Skin+Me account and check it works | Yes | ☐ |
| Note your order number and account email | Yes | ☐ |
| Check if any deliveries are "In Transit" or "Processing" | Yes | ☐ |
| Take photos of unopened products if planning to return them | Yes | ☐ |
| Use dashboard to cancel (if available) | Yes | ☐ |
| Screenshot your cancellation confirmation | Yes | ☐ |
| Wait for confirmation email within 24 hours | After cancelling | ☐ |
| Arrange courier to return items (if refund claimed) | After cancelling | ☐ |
| Post return parcel and save tracking number | After cancelling | ☐ |
| Monitor your bank for refund (7-10 days) | After returning items | ☐ |
| Contact Skin+Me if refund does not appear | After 10 business days | ☐ |
Contact Skin+Me and escalation
If Skin+Me fails to process your cancellation or refund, you have clear escalation paths.
First contact: email Skin+Me support
Send an email to hello@skinandme.com with a clear subject line such as "Urgent: Refund Not Received - Order [Order Number]" or "Urgent: Subscription Not Cancelled - Account [Email]." Include all previous correspondence, order numbers, and proof of your cancellation request. Request a response within 5 business days.
If Skin+Me does not respond or refuses
Contact the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria. The FCCPC investigates consumer complaints against companies that breach the FCCPA. You can file a complaint online at fccpc.gov.ng or contact them by email or phone. Provide your order details, cancellation proof, and copies of all correspondence with Skin+Me.
Additionally, Stopee has helped thousands of consumers file complaints and negotiate refunds when companies ignore their rights. If you need guidance on escalating your case, Stopee's resources can walk you through the FCCPC process step by step.
Skin+Me's UK office (as a reference)
While Skin+Me does not have a Nigerian address, they are registered in the UK. If you need to escalate beyond email, you can request their registered office address from Companies House (UK) or ask them directly in your email correspondence. However, Nigerian consumer law applies to your purchase because the service was delivered to Nigeria.
Final thoughts: you have the power
Cancelling a skincare subscription feels complicated, but it is actually straightforward once you know the steps and your rights. Nigeria's Federal Competition and Consumer Protection Act protects you every step of the way - you have a 14-day cancellation right, you can demand refunds for faulty items at any time, and you can escalate to the FCCPC if a company ignores your requests.
The key is to act quickly, document everything, and stay calm. Do not assume you will lose money or that you are stuck. Thousands of Nigerians cancel subscriptions and receive refunds every month because they know their rights and follow the right process.
At Stopee, we've helped thousands of consumers cancel Skin+Me and other subscriptions, recover unfair charges, and take back control of their money. Use the steps above, keep your evidence, and remember: the company works for you, not the other way around. You own your decision to cancel, and you own your right to a refund. Act on that today.