Manage Mojo

How to cancel mojo in nigeria: a step-by-step guide for app and web users

Understanding mojo and why you might want to cancel

Mojo is an AI-powered app designed to offer relationship and intimacy coaching, support content, and personalised guidance. The service operates across iOS (Apple App Store), Android (Google Play), and its own website, making it accessible to users throughout Nigeria and beyond. You can subscribe through any of these platforms, but each one has its own cancellation process and refund rules.

If you've decided that Mojo no longer fits your needs-whether the subscription cost doesn't justify the value you're getting, you've found an alternative service, or you simply want to pause your membership-understanding exactly how to cancel is your first step toward regaining control of your spending. At Stopee, we've guided thousands of Nigerian consumers through cancellations like this one, and we're here to walk you through it.

Why cancelling properly matters in nigeria

Many Nigerian consumers unknowingly keep paying for subscriptions they've already "cancelled" because they didn't follow the exact steps required by their payment platform. Mojo, like most digital services, continues to charge you until you cancel through the correct channel. Stopping future charges is straightforward once you know where to look, but requesting a refund for money already spent follows different rules depending on whether you subscribed via Apple, Google, or Mojo's website directly.

Your consumer rights when cancelling mojo in nigeria

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 protects you as a consumer when dealing with subscription services. Understanding these rights empowers you to stand firm if Mojo or its payment platforms resist your cancellation or refuse a legitimate refund request.

Key protections under nigerian consumer law

Under the FCCPA, you have the right to fair and transparent terms when you purchase a subscription. Mojo must clearly disclose its cancellation process, billing dates, and refund policy before you subscribe. If the company makes it deliberately difficult to cancel-for example, by hiding the cancellation option deep in account settings or requiring you to contact support via channels that don't exist-this may violate consumer protection standards.

Additionally, if Mojo continues to charge you after you've cancelled, or if you believe the service failed to deliver what was promised, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC is Nigeria's independent consumer authority and has the power to investigate complaints and compel companies to refund consumers or correct practices.

Your right to request a refund

While Mojo's terms state that subscriptions are generally non-refundable for cancellations or unused services, this blanket policy does not override consumer law in cases of unfair contract terms, service failure, or misleading advertising. If you subscribed based on false claims, experienced a technical issue that prevented you from using the service, or cancelled within a reasonable trial period, you have grounds to request a refund. Stopee recommends documenting any issues (screenshots, dates, support messages) before you escalate.

How to cancel mojo on iOS (Apple app store)

If you subscribed to Mojo through the Apple App Store on your iPhone or iPad, you'll manage your subscription entirely through Apple's system. Cancelling through iOS is one of the quickest methods, though refunds follow Apple's own policies.

Step-by-step cancellation on iOS

1. Open the Mojo app on your iPhone or iPad.
   • Navigate to the app's main menu or settings (usually found by tapping a profile icon, gear icon, or "Settings" button).
2. Look for an option labeled "Manage My Subscription" or "Subscription Settings."
   • This option takes you directly to Apple's subscription management interface.
3. Tap "Cancel Subscription" or "Unsubscribe."
   • You may be presented with options to pause your subscription or switch to a cheaper plan. If you're set on cancelling, select the cancellation option.
4. Confirm your cancellation when prompted.
   • The app will show you a confirmation message and specify your final billing date. Take a screenshot of this for your records.
5. Verify cancellation in the Apple App Store app.
   • Open the App Store app, tap your profile icon in the top-right corner, select "Subscriptions," find Mojo, and confirm it now shows "Expired" or "Cancelled."

Pro tip: Always cancel a few days before your renewal date to avoid being charged. iOS subscriptions renew automatically on the same date each month or year, depending on your plan.

Warning: Cancelling through iOS stops future charges but does not automatically trigger a refund. You must request a refund separately through Apple if you believe you're entitled to one.

Getting a refund on iOS purchases

Apple handles all refund requests for App Store subscriptions; Mojo cannot process these directly. To request a refund, you must contact Apple Support through the App Store app or Apple's official website. Apple typically responds to refund requests within 48 hours and may approve refunds for cancellations made within 14 days of purchase or if the service quality was poor. In Nigeria, where consumer protections are strengthening, Apple may also approve refunds if you can demonstrate the service did not match its description.

How to cancel mojo on android (Google play)

Android users who subscribed through Google Play manage cancellations directly in the Google Play app. The process is similarly straightforward, though like iOS, refund policies sit with Google, not Mojo.

Step-by-step cancellation on android

1. Open the Google Play app on your Android device.
   • Ensure you're using the official Google Play app, not an alternative app store.
2. Tap your profile icon in the top-right corner.
   • This opens a dropdown menu with account options.
3. Select "Payments and subscriptions."
   • This takes you to your subscription and payment management page.
4. Tap "Subscriptions" to see all active subscriptions.
   • You'll see a list of apps you're currently subscribed to, including Mojo Pro or your Mojo plan.
5. Select the Mojo subscription you want to cancel.
   • Tap the subscription name to open its details.
6. Tap "Cancel subscription" and confirm.
   • Google Play will confirm your cancellation and show your final billing date. You'll retain access until the end of your paid period.

Pro tip: On Android, you typically keep access to Mojo until your current billing cycle ends, even after you cancel. This grace period lets you explore alternatives before losing service.

Warning: Cancelling on Google Play stops future charges but does not automatically refund previous payments. Refund requests must be submitted through Google Play's support system, and approval depends on how long ago you subscribed and whether you've used the service extensively.

Requesting a refund on android purchases

Google Play's refund policy typically allows refunds within 48 hours of purchase if you haven't used the service significantly. After this window, refunds become harder to obtain unless you can prove a technical fault or service failure. Contact Google Play Support through the app or Google's official support page, explain your reason for the refund (e.g., "service did not work as advertised," "charged without authorisation," "technical problems prevented use"), and provide any evidence you have. Response times vary but typically fall within 5-10 business days in Nigeria.

How to cancel mojo on the web

If you subscribed to Mojo directly through its website rather than through Apple or Google, your cancellation and refund processes differ slightly. Web subscriptions are managed through your Mojo account, but Mojo handles refund requests on a case-by-case basis.

Step-by-step cancellation on mojo's website

1. Visit the Mojo website and sign in to your account.
   • Use the email address and password associated with your subscription.
2. Navigate to Account Settings or your profile page.
   • This is typically found in a menu under your name or in the navigation header.
3. Look for "Subscriptions," "Billing," or "Manage Subscription."
   • This section displays your current plan, renewal date, and payment method.
4. Select the option to cancel your subscription.
   • Mojo may ask why you're cancelling; you can skip this or provide brief feedback if you wish.
5. Confirm your cancellation.
   • Save or screenshot the confirmation page, which should include your cancellation date and final billing date.
6. Verify the cancellation by checking your email for a confirmation message from Mojo.
   • This email serves as proof of cancellation and should be kept for your records.

Warning: Mojo does not accept cancellations via email or phone calls. You must use the account settings interface on its website. Requests sent to support email addresses may be slow to process or may be ignored.

Requesting a refund for web purchases

Unlike Apple and Google, Mojo evaluates refund requests for web subscriptions on a case-by-case basis. You must contact Mojo support through its website contact form or in-app support chat. When requesting a refund, clearly explain your reason: technical issues, service not as advertised, cancellation within a trial period, or unauthorised charges. Include your subscription details (email, subscription ID, dates) and any evidence of your claim. Stopee advises keeping these communications documented so you can escalate to the FCCPC if Mojo refuses unreasonably.

Mojo's general terms state that subscriptions are non-refundable, but this does not override your rights under Nigerian consumer law. If the service failed to meet reasonable expectations or was advertised misleadingly, the FCCPC can compel Mojo to refund you.

What happens to your access and data after cancellation

Once you cancel Mojo, your subscription status changes, but your account and access don't disappear immediately. Understanding this timeline helps you plan your exit and avoid surprise charges.

Access during and after the paid period

When you cancel, you retain full access to Mojo's features until the end of your current billing cycle. If you subscribed monthly on the 15th, and you cancel on the 20th, you'll keep access until the 14th of next month (or the same date, depending on your plan). This grace period gives you time to export any data, review your journey, or change your mind before access truly ends.

After your final billing date passes, you lose access to paid features. Free features, if available, may remain accessible, but your account and personal content will be inaccessible unless Mojo allows re-subscription.

Your personal data and account history

Cancelling does not automatically delete your account or the conversations, notes, and personal progress you've stored in Mojo. Your data remains tied to your account, and Mojo's privacy policy governs how long it retains this information after you cancel. If you want your data deleted, contact Mojo support to request account deletion. Keep in mind that Mojo may retain certain data for legal or fraud-prevention purposes even after deletion, as permitted by Nigerian data protection guidelines and international standards.

Mojo pricing and subscription plans in nigeria

Pricing is key to deciding whether to cancel. Knowing what you're paying for helps you assess whether Stopee's cancellation support truly saves you money.

Available plans and costs

Pricing varies by your location in Nigeria, your subscription channel (iOS, Android, web), and current promotions. Always check your subscription details in your account or payment platform to confirm your exact cost.

Common mistakes when cancelling mojo

We know cancelling a digital subscription feels straightforward, but small missteps can leave you still paying weeks or months later. These are the pitfalls Stopee's team sees most often.

Not cancelling through the right channel

The biggest mistake is cancelling through the wrong platform. If you subscribed via the Apple App Store but then email Mojo asking to cancel, Apple won't receive the instruction to stop charging you. Always cancel where you subscribed: iOS users cancel in the App Store app, Android users cancel in Google Play, and web subscribers cancel on Mojo's website account settings.

Assuming cancellation equals refund

Cancelling your subscription stops future charges but does not automatically refund money you've already paid. You must request refunds separately and provide a reason. Many Nigerian consumers mistakenly think they've cancelled and refunded when they've only stopped future charges.

Not verifying cancellation immediately

After you cancel, spend one minute confirming it worked. Check your subscription status in the relevant app store or on Mojo's website. If it still shows "Active" or "Subscribed," try cancelling again or contact support. Waiting days or weeks to verify means you might be charged again before you realise the cancellation didn't stick.

Missing your refund request deadline

Apple and Google have time limits for refund requests (typically 48 hours after purchase or within a trial period). Missing these deadlines makes refunds much harder to obtain. If you decide within a few days that Mojo isn't for you, request your refund immediately.

Ignoring your billing date

Always know when Mojo renews your subscription. If you cancel just one day before renewal, you're cutting it close. If technical delays occur, you could miss the window and be charged again. Cancel at least 3-5 days before your renewal date to give yourself a safety margin.

Your cancellation checklist for mojo

Use this checklist to ensure you cancel Mojo correctly and protect yourself from surprise charges.

Stopee's final guidance and next steps

Cancelling Mojo in Nigeria is straightforward once you follow the exact steps for your subscription platform. Whether you subscribed via iOS, Android, or the web, you now know exactly where to cancel, how long access lasts, and when you're eligible for a refund. The key is to act quickly, verify your cancellation, and document everything.

If Mojo refuses to honour a legitimate refund request or continues to charge you after you've cancelled, escalate to the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC investigates consumer complaints and has authority to compel refunds and penalise unfair business practices. Contact the FCCPC through its official website or lodge a complaint in writing to demonstrate that you've done your part professionally.

Stopee has helped thousands of Nigerian consumers navigate subscription cancellations just like this one. If you encounter any resistance from Mojo or its payment platforms, or if you need guidance on your consumer rights, Stopee's resources and community forums are here for you. Cancel with confidence, and reclaim your money today.

Contact and escalation information

If you need to escalate your complaint about Mojo beyond the app or website, use these official channels.

Mojo support contact details

Mojo's support is available through the app contact form and on its website. For urgent issues, message support through the in-app chat. Do not expect immediate responses via email; support typically replies within 2-5 business days.

Escalation to nigerian consumer authorities

If Mojo refuses your cancellation, continues to charge you, or denies a refund you believe you're entitled to, contact the Federal Competition and Consumer Protection Commission (FCCPC):

• Visit the FCCPC official website and file a consumer complaint online.
• Include your subscription details, screenshots of charges, and copies of any support messages from Mojo.
• The FCCPC will investigate and may require Mojo to refund you or cease unfair practices.

For Apple or Google refund disputes, also contact Apple Support or Google Play Support through their respective apps. Escalation to these companies' official support channels often succeeds where initial requests fail, especially when you cite consumer protection laws and provide clear evidence.