Manage Mojo

How to cancel mojo and stop recurring charges in the philippines

What is mojo and why you might want to cancel

Mojo is a help desk and customer support platform that sells team-based subscription plans for managing customer tickets, queues, and support workflows. If you are a Philippine user considering cancellation, you deserve clarity on exactly how to do it-and Stopee is here to give you that clarity.

Understanding what mojo offers

Mojo positions itself as a software-as-a-service tool for business teams who need to organize customer support operations. The service includes features like ticket management, automated workflows, agent queues, and data storage. You pay a recurring monthly fee based on how many support agents your team needs and which feature tier you select. The service does not offer one-time purchases or entertainment content; every charge is a subscription renewal.

Mojo pricing in philippine pesos

Mojo displays three main pricing tiers on its public website. The charges convert to Philippine pesos depending on your bank's exchange rate at the time of billing. Here is what you can expect to see on your card statement:

Pro tip: These figures are approximate conversions from USD pricing. Your actual peso amount may differ due to bank fees and real-time exchange rates. Always check your latest invoice to see exactly what you were charged, not what the website displays.

How mojo billing works for philippines users

Mojo operates on a recurring monthly billing model. You do not pay upfront for the full year; instead, your card is charged every 30 days unless you cancel before the next billing cycle. The company may offer discounts for annual commitment or for nonprofit and educational organizations, but these rates are not clearly published in the public sources. This opacity is why many users end up confused about what they actually owe.

There is no official Philippine local billing option listed, so your charges appear in USD on Mojo's end, then your bank converts them to PHP. Cross-border charges and currency conversion fees may add a small percentage to your monthly bill.

Key consumer rights under philippine law

As a consumer in the Philippines, you have legal protections that apply even to foreign subscription services.

Republic act no. 7394 and your subscription rights

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms, hidden charges, and deceptive billing practices. Under this law, subscription services must clearly disclose when automatic renewal will occur, provide an easy cancellation method, and refund you within 30 days if you cancel within a lawful cooling-off period. If Mojo does not provide a straightforward cancellation path or continues charging you after you request cancellation, you have grounds for a formal complaint.

Your rights if mojo keeps charging you

If you cancel your subscription but Mojo bills you again, you have the right to dispute the charge. Here is your escalation path:

• First: Request a refund directly from Mojo via their Help Center chat or support email (if you can find it).
• Second: If Mojo refuses or does not respond within 14 days, file a chargeback dispute with your bank, GCash, or Maya. Provide screenshots of your cancellation request and the unwanted charge.
• Third: If the bank dispute fails, escalate to the Department of Trade and Industry (DTI) National Complaint Center. The DTI handles consumer complaints against companies that violate RA 7394. You can file online at www.dti.gov.ph or visit a local DTI office.

Stopee recommends keeping every screenshot, email, and transaction record. These documents are your evidence if you need to prove you cancelled and should not have been charged.

Why you might cancel mojo

Cancellation decisions are personal, but here are the most common reasons Philippine users end their Mojo subscriptions.

Common reasons to cancel

• Cost: Your team has grown smaller, and paying for 25 or 75 agents no longer makes sense.
• Switching providers: You have found a competitor with better features, local support, or lower pricing.
• Service not used: The tool was set up but your team never integrated it into daily workflows.
• Billing surprises: Unexpected charges from currency conversion or renewal mechanics you did not fully understand.
• Data privacy concerns: You prefer a support tool that complies with local Philippine data protection standards.
• Trial expired: You signed up for a free trial, and the paid subscription started without clear warning.

Reasons to keep mojo

• Your team is fully trained and using it daily to manage customer support.
• You have integrated Mojo with other business tools and switching would disrupt workflows.
• You have committed data and reports inside Mojo that would be expensive to migrate elsewhere.
• The monthly cost is predictable and fits your customer support budget.

How to cancel mojo step by step

Mojo does not advertise a simple cancellation email or phone line, so you must navigate through your account or contact support directly.

Before you cancel: essential preparation

Do not hit the cancel button until you have done these steps. Many users regret canceling without preparing because they lose access to data or do not understand what happens next.

1. Take a screenshot of your current plan, pricing, and billing date.
   • Log into your Mojo account and open the billing or subscription settings page.
   • Take a photo or screen capture that shows the plan name, monthly cost, and the date of your next charge.
2. Document your account details.
   • Screenshot your account owner email address and workspace name.
   • Screenshot your last invoice or the charge that appeared on your card statement.
   • Write down the exact date and amount of your most recent Mojo charge in a safe place (document, email to yourself, or notes app).
3. Export or back up your support data.
   • Check whether Mojo allows you to export tickets, customer interactions, or reports before cancellation.
   • Look in the settings menu for an "Export" or "Download data" option.
   • If no export option exists, take detailed screenshots of any critical data you need to keep.
4. Save your payment records.
   • Download your last few invoices from Mojo or from your bank statement.
   • Store these files in a folder labeled "Mojo Cancellation" on your computer or cloud drive.
5. Open the Mojo Help Center before you proceed.
   • Visit help.mojo-app.com and locate the support contact page.
   • Note the support email address if one is listed, or prepare to use the live chat widget.

Option 1: cancel through your mojo account (web or app)

This is the fastest method if your account interface includes a self-service cancellation option.

1. Log into your Mojo account on the web or mobile app.
   • Use your email and password to enter your workspace.
2. Navigate to account or subscription settings.
   • Look for a menu option labeled "Settings," "Account," "Billing," or "Subscription."
   • If you are on mobile, you may need to tap a menu icon (three horizontal lines) to see these options.
3. Find the cancellation or downgrade button.
   • Scroll down to find a "Cancel subscription," "Downgrade plan," or "End service" button.
   • Warning: Some services hide this button under "Advanced settings" or "Danger zone" sections.
4. Click cancel and confirm your choice.
   • Mojo may ask you why you are leaving or offer you a discount to stay. You are under no obligation to accept a counter-offer.
   • Select your reason for cancellation if prompted.
   • Click the final "Confirm cancellation" button.
5. Capture your cancellation confirmation.
   • The system should display a confirmation message with a date or reference number.
   • Take a screenshot of this screen immediately.
   • If an email confirmation arrives in your inbox within 5 minutes, screenshot that too.
6. Verify your billing status within 48 hours.
   • Log back into your account and confirm that your plan now shows as "Cancelled," "Inactive," or "Trial ended."
   • If the cancellation does not appear, contact support again.

Pro tip: Timing matters. If your next billing date is tomorrow and you cancel today, you may still be charged this month. Mojo should refund you automatically, but contact support immediately if you are charged after cancelling.

Option 2: cancel by contacting mojo support

Use this method if you cannot find a self-service cancellation button or if you want written proof of your cancellation request.

1. Open the Mojo Help Center chat widget.
   • Visit help.mojo-app.com and look for a chat bubble or support widget in the bottom right corner of the page.
   • Click it to open the chat interface.
2. Send a clear cancellation request.
   • Type a message: "I want to cancel my Mojo subscription effective immediately. My account email is [your email], and my workspace is [workspace name]."
   • Include your billing date and the last amount you were charged.
3. Wait for a support response.
   • The Help Center states that replies typically arrive within one business day (Monday to Friday).
   • If you do not hear back within 24 hours, send a follow-up message.
4. Confirm the cancellation and request written confirmation.
   • Once the support team confirms your cancellation, ask them to send you a confirmation email.
   • The email should include the cancellation date and confirmation that no further charges will occur.
5. Save the entire chat transcript.
   • Copy and paste the entire support conversation into a text document.
   • Save it with today's date in the filename (e.g., "Mojo_cancellation_chat_Jan_15_2024.txt").
6. Check your account after 24-48 hours.
   • Log in to verify that your subscription status has changed to inactive or cancelled.
   • If nothing has changed, escalate to the next step.

Warning: Chat transcripts can disappear if you clear your browser history. Save them immediately to your computer or email them to yourself.

What happens after you cancel mojo

Cancellation is not the end of the process; you need to monitor your account and billing for the next 60 days to ensure you were not charged again.

Immediate actions after cancellation

Once you receive cancellation confirmation, take these steps right away:

• Screenshot your confirmation: The moment you see a cancellation confirmation email or account status change, take a screenshot and email it to yourself.
• Check your billing email: Make sure no further invoices arrive. Many users assume they are done, then a surprise charge hits their card weeks later.
• Monitor your card or payment method: For the next two billing cycles, check your bank, GCash, or Maya app to ensure no charges appear after your cancellation date.
• Note your final billing date: If Mojo charged you on the 15th of each month and you cancelled on January 10, you should not see another charge on February 15. If you do, dispute it immediately.

What happens to your data after cancellation

Mojo does not clearly publish how long your account data remains accessible after cancellation. Here is what you should assume:

• Immediate loss of access: Within 24 hours of cancellation, you may lose the ability to log in or view your tickets and customer data.
• Data retention unknown: Mojo does not state whether it deletes your data after 30 days, 90 days, or indefinitely. This is a gap in their transparency.
• Your responsibility: Before you cancel, export every piece of customer communication or report you need to keep. Do not rely on Mojo to preserve this data.

Stopee strongly recommends requesting a complete data export from Mojo support before you initiate cancellation. Ask them directly: "How long will my account data remain available after cancellation, and can you provide a full backup?"

Refunds and credit balances

Philippine consumer law entitles you to a refund if you cancel within certain conditions, but Mojo does not make this policy transparent.

When you should receive a refund

You are eligible for a refund in these situations:

• Cancellation within 14 days of signup: Under RA 7394, if you signed up for a paid plan and cancel within 14 days, you have a legal right to a full refund. Mojo may not advertise this, but Philippine law overrides their terms.
• Charged after cancellation: If Mojo continues billing you after you cancelled, you must receive a refund for every unauthorized charge.
• Unused portion of billing cycle: If you cancel on the 10th of a 30-day cycle, some services offer a pro-rata refund for the unused days. Mojo does not clearly state whether it does this.

How to request a refund

1. Contact Mojo support immediately after cancellation.
   • Use the Help Center chat or find a support email address.
   • State: "I cancelled my subscription on [date] and request a refund for [specific charges you are disputing]."
2. Provide proof of your cancellation.
   • Attach or reference the cancellation confirmation email or screenshot you saved earlier.
3. Request a timeline for the refund.
   • Ask Mojo: "When will this refund be processed? Please provide a reference number and expected date."
4. If Mojo refuses or does not respond, file a bank dispute.
   • Contact your bank, GCash, or Maya and explain that you cancelled a subscription but were charged after the cancellation date.
   • Provide your cancellation confirmation and the unwanted charge as evidence.
   • Most banks process disputes within 10-15 business days.
5. Escalate to the DTI if the bank dispute fails.
   • Visit www.dti.gov.ph and file a formal consumer complaint against Mojo.
   • Include all your evidence: cancellation proof, invoices, dispute denial from your bank, and a written timeline of events.

Stopee has helped thousands of consumers pursue refunds for unauthorized charges. Do not give up after the first "no" from a company; escalation is your legal right.

Common mistakes to avoid when cancelling mojo

Many users think they have cancelled only to discover weeks later that they were still being charged. Here are the traps that catch most people.

The three biggest mistakes

• Assuming cancellation is instant: Mojo may take 24-48 hours to fully process your cancellation. If you see your account still active after 2 hours, that does not mean it failed; give it until the next business day. However, if it is still active after 48 hours, contact support again.
• Not saving proof: If you cancel via chat or email and never take a screenshot, you have no evidence that you requested cancellation. A screenshot costs nothing and saves you during a dispute.
• Cancelling mid-cycle without checking the billing date: If Mojo charges you on the 15th and you cancel on the 16th, you may still be charged next month because the cancellation did not take effect until after the billing cycle reset. Always ask support: "What is my final billing date?"
• Ignoring the first unexpected charge after cancellation: Some users see a charge after cancelling and assume it is a mistake that will be reversed. It will not. Dispute it immediately with your bank.
• Not exporting data before cancellation: Once you cancel, Mojo may lock you out of your account or delete your data. Export everything first.
• Failing to confirm the cancellation status: Log back into your account 48 hours after cancelling and verify that your status changed. If it is still "Active," the cancellation did not go through.

Cancellation checklist for mojo

Use this checklist to ensure you complete every step and protect yourself from surprise charges.

Key takeaways and how stopee can help

Cancelling Mojo requires patience and documentation, but it is entirely within your control. You have legal rights as a Philippine consumer, and tools like Stopee exist to help you enforce them.

Here is your action plan in one sentence: Screenshot everything, cancel via your account or support chat, wait 48 hours, verify the status changed, and monitor your card for two months.

If Mojo refuses to cancel or keeps charging you after cancellation, do not hesitate to escalate. Your bank can reverse unauthorized charges, and the DTI can intervene if the company violates RA 7394.

Stopee is your ally in this process. We have helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds from companies that rely on billing confusion. Visit stopee.com to explore more cancellation guides, file a complaint, or connect with consumer advocates who understand the frustration of sticky subscriptions. Your subscription belongs to you, and cancelling it is your right.