Manage Mojo

How to cancel mojo and reclaim your design budget

Why you might want to cancel mojo

Mojo is a popular mobile app that gives you access to thousands of customisable design templates for social media content. Whether you use it for Instagram, Facebook, or TikTok, Mojo lets you create professional-looking posts without design experience. But subscription costs add up, and if you're no longer using the service, cancelling makes financial sense.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, you've found a cheaper alternative, you're not creating social media content anymore, or you simply forgot you were being charged. Whatever your reason, Stopee is here to guide you through the exact steps to cancel without complications.

When cancellation is the right choice

Cancel Mojo if you haven't opened the app in several weeks, if you've switched to another design tool like Canva or Adobe Express, or if the monthly or annual charge no longer justifies your usage. You might also cancel temporarily and resubscribe later during a busy content creation season.

The key is acting quickly once you've made your decision. The longer you delay, the more you'll pay for a service you're not using. Stopee recommends reviewing your subscription status every quarter to catch charges you've forgotten about.

Common reasons users keep paying unnecessarily

Many people cancel too late because they don't check their bank statements regularly or because the app doesn't send clear payment reminders. Some users think they've cancelled but haven't actually completed the process through their app store or payment method. Others hold onto the subscription "just in case" but never use it, wasting money month after month.

Understanding mojo's subscription plans and pricing

Mojo offers flexible subscription tiers with different billing cycles and price points, so your cancellation experience depends on which plan you're currently paying for.

Current mojo subscription plans

Mojo structures its offering around monthly and annual payment options. Here's what you're likely paying for:

If you're on an annual plan, you may have paid a larger upfront sum. Check your email receipts or your payment method's transaction history to confirm your exact billing cycle and amount. This information is crucial for understanding your refund eligibility when you cancel.

What you get with mojo pro

The Pro subscription unlocks access to hundreds of professionally designed templates across categories like business promotions, social media posts, stories, announcements, and seasonal content. You can export designs without watermarks, use premium fonts and design elements, and access animated templates that bring movement to your posts.

Pro members also benefit from unlimited saves and exports, regular template library updates aligned with current trends, and access to stock photo libraries on some plans. Basic editing tools let you customise text, adjust colours, upload your own images, and manage layers.

Once you cancel, you'll lose access to these premium features within 24 hours. You'll be downgraded to the free version, which has limited templates and watermarks on exports. Keep in mind that any content you've created remains accessible, but you won't be able to edit it using Mojo's premium tools.

Your consumer rights when cancelling mojo

As a consumer in the United Kingdom, you're protected by the Consumer Rights Act 2015, which gives you specific rights when cancelling digital subscription services.

The consumer rights act 2015 and your protections

The Consumer Rights Act 2015 states that you have the right to cancel a subscription service within 14 days of purchase without providing a reason. This 14-day cooling-off period applies to your initial subscription purchase, not to every renewal charge.

However, once that 14-day window closes, you can still cancel, but Mojo doesn't have to refund charges you've already incurred. You can cancel effective immediately or at the end of your current billing cycle, depending on how you initiate the cancellation through your app store or payment method.

If Mojo charges you after you've cancelled, or if you can't cancel despite following the correct steps, you can escalate your complaint to the Financial Conduct Authority (FCA) or your card issuer. Stopee recommends keeping records of your cancellation confirmation, as this becomes your evidence if a dispute arises.

When you're entitled to a refund

You're eligible for a refund if you cancel within 14 days of your first purchase. After that period, you generally won't receive a refund for the current billing cycle unless Mojo refunds you as a goodwill gesture.

However, if you cancel an annual subscription early, you have more leverage. Some digital services offer pro-rata refunds for annual plans, returning a portion of your payment for the unused period. Contact Mojo's support team to ask about this option.

You're also entitled to a refund if Mojo stops providing the service, if there's a technical fault preventing access, or if the company misrepresented the service's features or availability.

How to cancel mojo step by step

Your cancellation method depends on which platform you use to subscribe. Most people subscribe through Apple App Store, Google Play, or directly via Mojo's website.

Cancel mojo on iPhone or iPad

If you subscribed through Apple's App Store, follow these steps:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Find and tap "Mojo" in the list.
5. Tap "Cancel subscription".
6. Follow the prompts to confirm your cancellation.
7. You'll receive a confirmation email from Apple within minutes.

Pro tip: Take a screenshot of the confirmation screen showing the cancellation date. Apple's confirmation email sometimes arrives in spam folders, so the screenshot serves as your proof of cancellation.

Warning: Simply deleting the Mojo app does not cancel your subscription. You must follow the steps above or you'll continue being charged.

Cancel mojo on android

If you subscribed through Google Play, follow these steps:

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Mojo".
6. Tap "Cancel subscription".
7. Select your cancellation reason (optional but helpful for feedback).
8. Tap "Cancel subscription" again to confirm.
9. Google will send you a confirmation email.

Pro tip: Google often offers retention discounts when you cancel. If a discount option appears, you can choose to stay or proceed with cancellation. Don't feel pressured to accept a discount if you're genuinely done with the service.

Cancel mojo via postal notice

If you subscribed directly through Mojo's website or if you want a formal cancellation record, you can cancel by post. This method is particularly useful for annual subscriptions or if you want documented proof of cancellation.

1. Write a simple cancellation letter including:
   • Your full name
   • Your email address associated with the Mojo account
   • Your account username (if you know it)
   • A clear statement: "I wish to cancel my Mojo subscription effective immediately"
   • The date you're sending the letter
2. Keep a photocopy for your records.
3. Send the letter to Mojo's cancellation address (contact their support team at +44 1708 687440 or check their website for the current mailing address).
4. Use Royal Mail Special Delivery to ensure tracked, signed proof of delivery.
5. Save your proof of delivery and your photocopy together in a folder.

Pro tip: Postal cancellation takes 5-10 working days to process. If you need your subscription cancelled urgently, use the app store method instead, as it's immediate.

Cancel via mojo's customer support

You can also contact Mojo directly and ask them to cancel your account. Call +44 1708 687440 during business hours or check Mojo's website for an email support form. When you contact them:

1. Have your email and account details ready.
2. State clearly: "I'd like to cancel my Mojo subscription".
3. Provide your current payment method if asked.
4. Ask for a cancellation confirmation number or reference.
5. Request written confirmation by email.
6. Save all emails and reference numbers to your records.

This method is slower than app store cancellation but gives you direct communication with Mojo, which can be valuable if you encounter billing disputes.

What happens after you cancel mojo

Cancelling a subscription you relied on can feel uncertain, so understanding what changes immediately and what takes time helps you plan your transition to another design tool or workflow.

Immediate changes to your account

Once you confirm cancellation through your app store, your access typically terminates within 24 hours. You'll lose the ability to access the full template library, export designs without watermarks, and use premium fonts and animated features. The app will still be installed on your device, but premium functions will be locked.

Any designs you've already created and exported remain on your phone or device. Stopee recommends exporting any designs you want to keep before you cancel, just in case your account access changes faster than expected.

You'll be downgraded to the free version of Mojo, which includes limited templates and watermarked exports. If you decide to resubscribe later, your account history and saved designs will still be there.

Billing timeline and final charges

Your final payment depends on your cancellation timing and billing cycle. If you cancel mid-cycle on a monthly subscription, you won't be charged again, and the cancellation takes effect immediately. If you cancel an annual subscription before the renewal date, you typically won't be refunded for the unused period, unless you contact support and request one.

Verify your payment method's statement 3-5 days after cancellation to confirm no further charges appear. If you see a charge after your cancellation date, contact your card issuer immediately and request a chargeback, referencing your cancellation confirmation.

Reactivating or switching to alternatives

If you change your mind within 30 days, you can resubscribe and usually restore access to your previous designs. However, if you're looking for cheaper alternatives, Stopee recommends comparing Canva (free and paid plans), Adobe Express (free tier available), or Unfold (annual plans starting around £25) before resubscribing to Mojo.

Document which tool you're switching to and transfer any essential design templates or brand assets before you lose access. This makes the transition smoother and prevents last-minute scrambling for designs.

Common mistakes when cancelling mojo

Cancelling a subscription sounds simple, but small errors can leave you paying for weeks longer than necessary. Stopee has seen countless users make avoidable mistakes, so learning what goes wrong helps you cancel cleanly.

Deleting the app instead of cancelling

The most common mistake is assuming that deleting the Mojo app from your phone cancels your subscription. It doesn't. The subscription lives in your app store account, not on your device. You'll continue receiving charges even after the app is gone, and you won't see the bills until you notice them on your bank statement weeks later.

Always cancel through your app store or directly with Mojo before deleting the app. Deletion is the final step, not the first one.

Cancelling at the wrong time in your cycle

If you cancel during your annual subscription period, you won't get a refund for the unused months. You'll simply stop being charged on the next renewal date. Some people cancel immediately when they decide to leave, then regret it three months later when they need designs again.

Consider cancelling on or near your renewal date to minimise wasted payment. If you've just been charged for a full year, contact support immediately and request a pro-rata refund. You may be eligible, especially if you're unhappy with the service.

Not keeping cancellation confirmation

Failing to save your cancellation confirmation is risky. If Mojo continues charging you "by mistake", you'll need proof that you cancelled. Without it, your card issuer will struggle to refund you, and Mojo can claim you never cancelled.

Screenshot your confirmation screen, save the confirmation email, and keep your postal proof of delivery (if you cancelled by post) in a folder marked "Subscriptions". This protection costs nothing and takes 30 seconds.

Not checking for hidden renewal dates

Some annual subscriptions renew automatically without obvious reminders. You approve the charge once a year and forget about it. Six months later, you're charged again and don't realise until months pass.

Set a phone reminder for two weeks before your annual renewal date. Log into your account and confirm whether you want to keep or cancel the subscription. This proactive approach prevents accidental charges.

Mojo cancellation checklist

Use this checklist to ensure you've cancelled correctly and won't face surprise charges:

Comparing mojo with alternative design tools

Before you cancel, you might wonder whether switching to a cheaper or more feature-rich alternative makes sense. Here's how Mojo compares to popular competitors:

If you're cancelling because Mojo's templates feel repetitive or you need more design control, Canva or Adobe Express are solid upgrades. If cost is your main concern and you only use Mojo for Stories, Unfold or the free tier of Adobe Express might save you £40-£50 annually.

Contact mojo if you need help

If you encounter issues during cancellation or if charges continue after you've cancelled, contact Mojo's support team directly:

Phone: +44 1708 687440
Hours: Business hours, Monday to Friday (confirm current hours on their website)
Website: Check their official site for email support forms and live chat options

When you contact them, have your account email, subscription details, and cancellation confirmation (if you have one) ready. Ask for a reference number for your support ticket and request written confirmation of any resolution by email.

If Mojo refuses to refund an incorrect charge or won't process your cancellation, escalate your complaint to your card issuer and request a chargeback. You can also report the issue to the Financial Conduct Authority if you believe Mojo is engaging in unfair subscription practices.

Final thoughts on cancelling mojo

Cancelling a digital subscription is your right as a consumer, and it should be straightforward. Mojo's cancellation process is reasonably clear once you know where to look, but many users stumble because they expect the app itself to have a visible cancellation button, when the real control lives in your app store account.

The most important steps are identifying your subscription platform, cancelling through that platform, saving your confirmation, and verifying no charges appear on your next statement. Postal cancellation offers a formal alternative if you prefer documented proof, though it's slower.

Remember your rights under the Consumer Rights Act 2015. You have a 14-day cooling-off period for new subscriptions, and you can dispute unauthorised charges with your card issuer if Mojo continues billing after you've cancelled.

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services, and we know how frustrating unexpected charges can be. Whether you're leaving Mojo temporarily or permanently, you now have the knowledge to cancel cleanly and without stress. If you face any resistance from Mojo or spot continued charges after cancellation, Stopee's guides on consumer rights and payment disputes can help you fight back and recover your money.