Manage Mojo

How to cancel Mojo in malaysia and stop recurring charges before renewal

What Mojo is and why malaysians cancel it

Mojo is a subscription-based sales coaching platform that charges recurring monthly fees unless you actively cancel before your next billing date. If you are trying to cancel Mojo, you are likely frustrated by the lack of a visible cancel button inside the mobile app itself. That frustration is entirely valid, and Stopee exists to help you navigate this exact problem.

Understanding mojo's pricing and billing cycle

Mojo charges a single paid plan called MOJO+ Subscription at RM47 per month (approximately USD $9.99). The service entices new users with a 15-day free trial, but this trial automatically converts into a paid subscription unless you cancel before the trial period ends. This is a critical detail: you must act before the trial ends, not after your first charge appears.

The paid plan includes advanced practice-planning tools, instructional videos, and team management functions designed for sales professionals. Once you subscribe, Mojo charges you on a recurring monthly cycle. Your subscription renews on the same day each month unless you stop it. Many users discover this too late and lose money to an unwanted renewal charge.

Where malaysians typically purchase Mojo

You may have signed up for Mojo through one of three routes: directly via the Mojo website (mymojo.com), through the Apple App Store for iPhone, or via Google Play for Android. This matters because your cancellation method depends entirely on where you subscribed. If you cancel through the wrong channel, your subscription will continue to charge you.

Malaysians using the app often discover that the mobile application does not display a direct cancel option, forcing them to log in via a web browser to complete the cancellation. This design choice frustrates many users and is one of the main reasons Stopee created this guide.

Your rights as a malaysian consumer before you cancel

Malaysia's Consumer Protection Act 1999 protects your right to cancel recurring subscriptions with clear notice and without hidden penalties. Understanding your legal position strengthens your position if Mojo resists your cancellation request.

Consumer protection act 1999 and recurring billing

Under the Consumer Protection Act 1999, you have the explicit right to cancel a subscription service at any time. Mojo must accept your cancellation request if you submit it before the next billing date. The law does not require you to provide a reason for cancellation, and Mojo cannot impose penalty fees or lock-in periods that prevent you from leaving.

Additionally, if Mojo charges you after you have submitted a cancellation request, you can file a complaint with the Ministry of Domestic Trade and Consumer Affairs. Stopee recommends taking screenshots and saving all email confirmations to evidence your cancellation date. This documentation becomes crucial if you need to dispute a charge later.

Your refund and chargeback rights

If Mojo charges you after your cancellation takes effect, you have two remedies. First, contact Mojo directly and request a refund of the unauthorized charge. Second, if Mojo refuses to refund you within 14 days, contact your bank or payment platform and dispute the charge. Apple (App Store), Google Play, and credit card networks all have dispute resolution processes specifically for unwanted subscription renewals.

Stopee advises keeping a timeline of all communications with Mojo. Document every email you send, every support ticket number, and every response you receive. If you need to escalate to your payment provider, this evidence demonstrates that you made a good-faith attempt to resolve the dispute directly.

How to cancel Mojo without getting charged again

Cancelling Mojo successfully requires following the correct sequence based on where you subscribed and timing your cancellation before the next renewal date.

Critical checks before you cancel

Before you press any cancel button, take these three preparatory steps to avoid mistakes and protect yourself.

1. Take a screenshot of your current subscription status showing your next billing date. You can find this in your Mojo account settings under "Subscription" or "Billing."
   • If you see "Next billing date: 15 March 2024," you must cancel before 15 March to avoid the charge.
   • If the date is fewer than 48 hours away, be especially vigilant and cancel immediately.
2. Identify where you subscribed. Check your email for the original confirmation receipt. It will come from either Mojo directly, Apple App Store, or Google Play. This determines your cancellation method.
   • Emails from [email protected] or [email protected] mean you subscribed through those platforms, not directly with Mojo.
3. Save any personal data, notes, or files you created inside Mojo. The platform does not clearly state how long it retains your data after cancellation, so download or export anything you need before submitting your cancellation request.
   • Mojo does not offer automatic data export, so manual saving is your only option.

Cancel through the Mojo website (direct subscription)

If you signed up directly via mymojo.com, use this method to cancel your subscription.

1. Open a web browser and log in to your Mojo account at mymojo.com using your email and password.
2. Click on your profile icon (usually in the top-right corner) and select "Account Settings" or "Settings."
3. Navigate to the "Subscription" or "Billing" section within Account Settings.
4. Locate the button or link that says "Cancel Subscription," "Cancel Membership," or "Manage Subscription."
   • Warning: If you see only an "Update Payment Method" button, you are in the wrong section. Return to the main Settings menu and look for a dedicated "Subscription" tab.
5. Click the cancel button and follow the on-screen prompts. Mojo may ask you to confirm your reason for leaving or offer a discount to stay. These are optional fields; you can skip them and proceed to cancellation.
   • Pro tip: Do not click any "Keep Subscription" buttons or special offers. These can reset your cancellation request.
6. Look for a final confirmation screen displaying a message such as "Your subscription has been cancelled" or "Your account will close on [DATE]." Screenshot this page immediately with the date and time visible.
   • Warning: Some users mistakenly close the browser before reaching this final confirmation. If you do not see the confirmation screen, your cancellation did not go through.
7. Check your email for a cancellation confirmation message from Mojo within 30 minutes. If you do not receive one within 2 hours, log back in and verify that your subscription status changed to "Cancelled" or "Inactive."

Cancel through apple app store (iPhone users)

If you subscribed to Mojo through the Apple App Store, you must cancel through Apple, not through Mojo itself. Cancelling inside the Mojo app will not stop Apple from charging you.

1. Open the Apple App Store on your iPhone and tap the profile icon in the top-right corner.
2. Select "Subscriptions" from the menu that appears.
3. Find and tap "Mojo" in the list of active subscriptions.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Warning: If you see only "Change" or "See Plans," you have not yet reached the cancellation option. Scroll down to confirm the full menu is visible.
5. Follow Apple's confirmation prompts. You will see a screen asking you to confirm cancellation and potentially offering a renewal discount. Ignore the discount offer and select "Confirm Cancellation" or "Cancel Now."
6. Apple will display a message stating "Subscription cancelled" and show your final billing date (the last day you have access). Screenshot this confirmation.
   • Pro tip: Apple sends a confirmation email to your Apple ID email address within a few minutes. Save this email as proof of your cancellation request.
7. Verify your access to Mojo ends on the date shown. You will retain access until that final billing date, then Mojo will automatically block your login.

Cancel through google play (Android users)

If you subscribed on Android, you must cancel via Google Play, not the Mojo app or website. Google Play manages all billing for Android app subscriptions.

1. Open Google Play on your Android device and tap your profile icon (top-right corner).
2. Select "Manage my subscriptions" or "Subscriptions" from the menu.
3. Tap "Mojo" in your active subscriptions list.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Warning: Some Android devices hide this button under "Manage" or "Settings." If you do not see it immediately, tap "Manage" first.
5. Google will ask you to confirm your cancellation and may display retention offers. Select "Yes, cancel subscription" or the equivalent confirmation button.
6. Look for a confirmation message stating "Subscription cancelled" and noting your final billing date. Screenshot this screen immediately.
   • Pro tip: Google sends a confirmation email to your Google account email within 24 hours. Add this to your records.
7. Access to Mojo continues until your final billing date, after which your subscription ends automatically.

What happens after you cancel with stopee's checklist

Cancelling Mojo does not mean instant disconnection. Your access continues until your paid period ends, and you may receive follow-up communications from Mojo.

Timeline and access after cancellation

When you cancel Mojo, your subscription does not end immediately. Instead, it ends on your next scheduled billing date. If your renewal was set for 15 March and you cancel on 10 March, you retain full access until 15 March. On 15 March, Mojo will deactivate your account, and you will no longer be able to log in.

You may receive promotional emails from Mojo offering discounts to reactivate your subscription. You are under no obligation to respond to these emails. Simply delete them or mark them as spam if you do not wish to see further communications.

Securing your refund if you were charged after cancellation

If Mojo charges you even though you cancelled, or if you submitted your cancellation request but discovered you were charged before it processed, you have clear remedies through Stopee's guidance.

1. Contact Mojo's support team directly at the contact email listed in your account settings or on mojosells.com. Include your full name, account email, and screenshot evidence of your cancellation request.
2. Request a full refund of the unauthorized charge within 7 days. Reference the Consumer Protection Act 1999 in your email to reinforce your legal entitlement.
3. If Mojo refuses or does not respond within 14 days, contact your payment provider (Apple, Google, or your bank) and dispute the charge as a subscription not cancelled per your request.
   • For Apple: use the Apple ID account page to report a problem with a subscription charge.
   • For Google Play: file a dispute through the Google Play refund request page.
   • For credit card: contact your bank and request a chargeback for "unauthorized recurring billing."
4. Escalate to the Ministry of Domestic Trade and Consumer Affairs if your payment provider denies the refund. File a formal complaint citing the Consumer Protection Act 1999.

Common mistakes that prevent successful cancellation

Cancelling Mojo can feel needlessly complicated, and many users make preventable errors that result in unwanted charges or continued subscriptions. Stopee has identified the five most common mistakes so you can avoid them.

Mistake 1: assuming the mobile app has a full cancel option

Mojo's mobile app does not include a dedicated cancellation button. Many users open the app, search for a cancel option inside the Settings menu, fail to find one, and assume they must contact support. This is incorrect. You must cancel through the web browser (mymojo.com) or your app store account (Apple or Google Play). The Mojo app alone cannot complete a cancellation.

Mistake 2: closing your browser before the final confirmation

When cancelling through the Mojo website, users often reach the Settings page, click a button they believe is "Cancel," then close the tab without waiting for the final confirmation screen. Closing the browser early means your request was never submitted. Always scroll to the final confirmation screen and screenshot it before closing anything.

Mistake 3: cancelling through the wrong platform

If you subscribed through Apple App Store, cancelling on the Mojo website will have no effect. Your subscription lives in the Apple ecosystem and must be cancelled through Apple. The same applies to Google Play. Mojo cannot cancel an Apple or Google subscription on your behalf.

Mistake 4: submitting cancellation after the renewal has already processed

If your billing date is 15 March and you submit your cancellation on 15 March, you may be charged before the system processes your request. Always cancel at least 24 hours before your next billing date to provide a safety margin. This prevents your cancellation from arriving too late.

Mistake 5: not keeping proof of your cancellation

Screenshots and confirmation emails are your only evidence that you cancelled. Without proof, if Mojo charges you again and claims they never received your cancellation request, you have no way to dispute it. Save every confirmation screen and email you receive.

Checklist to confirm your cancellation is complete

Use this checklist immediately after cancelling Mojo to verify that your request was successfully processed and you will not be charged again.

Mojo alternatives for malaysian users

If you are leaving Mojo, you may be considering sales coaching platforms that offer better value or simpler cancellation processes. Stopee has reviewed the most popular alternatives available to Malaysian users.

Why cancelling matters and when you should do it

Recurring subscriptions are designed to be convenient, but they become expensive when you stop using them. Mojo at RM47 per month costs RM564 per year. If you have not used the platform in the past month, cancelling immediately saves you that money.

You should cancel Mojo if any of these situations apply to your account:

• You have not logged in or used Mojo in more than 30 days.
• You signed up for the free trial and decided against purchasing after trying the platform.
• You found a cheaper or more suitable alternative platform.
• Your sales team or individual sales role has changed and you no longer need coaching tools.
• Mojo's features no longer match your professional needs.
• You are downsizing or restructuring your team and some subscriptions must be cut.

Escalation and support if Mojo refuses to cancel

In rare cases, Mojo may fail to process your cancellation or dispute your refund request. Stopee provides a clear escalation pathway for these scenarios.

Step 1: contact Mojo support directly

Email Mojo's support team with the subject line "Cancellation Request and Refund: [Your Email]." Include your account email, the date you attempted to cancel, screenshots of your cancellation request, and your final billing date. Request a response within 7 days.

Step 2: escalate to your payment provider

If Mojo does not respond or refuses your refund, contact your payment provider immediately. Explain that you cancelled your subscription but were still charged. Provide your payment provider with screenshots and confirmation emails. Apple, Google Play, and credit card companies have specialist teams handling these disputes and can force a refund on your behalf.

Step 3: file a complaint with malaysia's consumer authority

If you remain unsuccessful after steps 1 and 2, file a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. Cite the Consumer Protection Act 1999 and explain that Mojo charged you despite your cancellation request. Include all documentation and communication records. The Ministry can investigate and compel Mojo to refund you if the company has violated consumer protection law.

Final thoughts and next steps with stopee

Cancelling Mojo should be straightforward, but Mojo's design makes it deliberately complicated. The lack of an in-app cancel button, the multiple cancellation pathways, and the recurring billing cycle create friction that benefits the company at your expense. Understanding your rights under the Consumer Protection Act 1999 and following Stopee's step-by-step guidance ensures you cancel successfully and avoid unwanted charges.

The cancellation address for Mojo support inquiries is available through their account settings page or support portal on mojosells.com. For escalations beyond Mojo, direct your complaint to the Ministry of Domestic Trade and Consumer Affairs, which oversees subscription and billing disputes across all Malaysian service providers.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following clear, systematic processes. Your subscription should work for you, not against you. If Mojo no longer serves your needs, you have every right to cancel, and Stopee ensures you know exactly how to do it without losing money.