Manage Mdacne

How to cancel mdacne in nigeria and protect your money

What mdacne is and how it works

Mdacne is an online personalised acne-treatment service that delivers custom skincare kits and optional supplements directly to your home in Nigeria. Dermatologists design your treatment plan based on your skin type and acne severity, then the company ships tailored products to you on a recurring schedule.

How you receive treatment

You manage your Mdacne account through the website or mobile app on iOS and Android. Your treatment arrives as periodic kits containing topical creams (usually with benzoyl peroxide) and optional vitamins and minerals formulated to clear acne from within. Each kit is shipped to your address in Nigeria on a schedule tied to your subscription cycle.

Where billing and cancellation happen

You pay for your subscription upfront through the Mdacne website or app account settings. If you subscribed via Apple App Store or Google Play, your billing and cancellation also happen in those app-store settings, not inside the Mdacne app itself. This distinction matters when you want to stop charges, so keep it in mind as you prepare to cancel.

Why you might want to cancel mdacne

You may decide Mdacne is not right for you for many reasons. Your acne may have cleared, the products may not suit your skin, shipping delays or costs may frustrate you, or you may simply want to try a different approach.

Common reasons nigerian customers cancel

• Your skin has improved and you no longer need ongoing treatment
• The creams or supplements triggered irritation or allergic reactions
• Shipping times or courier fees were higher than expected
• You found a more affordable acne solution locally
• The monthly cost became unaffordable alongside other expenses
• You prefer to work with a dermatologist in person rather than online

Whatever your reason, you have the right to cancel your subscription without pressure or guilt. Stopee exists to help you understand exactly how to do it.

How to cancel mdacne: step-by-step methods

Mdacne offers two main cancellation routes depending on how you subscribed. Follow the correct path for your account to avoid confusion and ensure your cancellation takes effect before your next charge.

Cancel through the mdacne website or app

If you created your Mdacne account directly on the website and paid via card, follow these steps to cancel your subscription:

1. Go to mdacne.com and sign in with your email address and password
   • If you forgot your password, click "Forgot password?" and follow the email reset link
2. Navigate to Account or Subscription Settings (usually found in the top-right menu or under "My Account")
   • Look for a section titled "Active Subscriptions" or "Billing"
3. Find your active Mdacne treatment subscription and click Cancel Subscription or Manage Subscription
   • Do not click "Pause" if you want to cancel permanently
4. Read the cancellation confirmation message carefully
   • Mdacne may offer a discount to keep you as a customer-this is optional
5. Click Confirm Cancellation or Yes, Cancel My Subscription
   • Some services ask you to state your reason for leaving (optional to complete)
6. Take a screenshot of the confirmation page or wait for a confirmation email to arrive within 24 hours
   • Save this email or screenshot in a folder for your records

Pro tip: Cancellations processed through the Mdacne website typically take effect immediately, but your next scheduled shipment will not be charged if you cancel before the 5-business-day cutoff (see timing rules below).

Cancel if you subscribed through apple app store or google play

If you set up your Mdacne subscription through the Apple App Store (iOS) or Google Play (Android), you must cancel in your device's subscription settings, not inside the Mdacne app. This is because Apple and Google handle billing separately from Mdacne.

For iPhone or iPad (Apple App Store):

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID at the top of the screen
   • If you do not see your Apple ID, you are not signed in-sign in first
3. Select Subscriptions
4. Find Mdacne in the list and tap it
5. Tap Cancel Subscription or Remove Subscription
   • If you see "Manage Plan," tap that first, then look for cancel options
6. Confirm the cancellation when prompted
   • Apple will tell you when your access ends (usually the end of your current billing cycle)
7. Take a screenshot showing the cancellation was completed

For Android (Google Play):

1. Open the Google Play Store app on your Android phone or tablet
2. Tap the profile icon in the top-right corner
3. Select Manage subscriptions or Subscriptions
4. Find Mdacne and tap it
5. Tap Cancel subscription
   • Google may ask why you are cancelling-this is optional feedback
6. Confirm when prompted
   • Google will show you the date your subscription access ends
7. Take a screenshot of the confirmation screen

Warning: Cancelling in the Mdacne app alone will not stop app-store charges. You must cancel directly in your Apple or Google settings, or the next billing date will charge you again.

Timing rules: the 5-business-day cutoff

The most important deadline for cancelling Mdacne is the 5-business-day cutoff before your next billing and shipment date. Timing your cancellation correctly is the difference between stopping your next charge and being billed when you do not expect it.

Understanding the 5-business-day rule

Mdacne requires cancellation requests to be submitted at least 5 business days before your next scheduled billing and shipping date. Business days do not include weekends (Saturday and Sunday) or Nigerian public holidays.

If your next billing date is Friday, 15 November, you must cancel by Tuesday, 10 November at the latest. If you cancel on Wednesday, 11 November or later, your next charge may still process and the order may already be prepared for shipment.

What happens if you miss the deadline

If you cancel after the 5-business-day cutoff has passed, Mdacne will not be able to stop the upcoming charge. Your credit card or payment method will be charged, and a new treatment kit will be processed and shipped to you.

• If the order has not yet shipped, contact Mdacne support immediately to request a cancellation of that specific order (success is not guaranteed)
• If the order has already shipped, you enter the returns and refund process (see the refunds section below)
• If the order has been delivered, you can request a return within 10 days if the package is unopened

Pro tip: Mark your calendar with a date 6 days before your next billing date. Cancel on that date to ensure you stay well within the 5-business-day window and avoid accidental charges.

What happens after you cancel mdacne

Cancelling Mdacne is not the end of your relationship with the company; your account remains active for record-keeping, and you may still have options to retrieve important information.

Your account after cancellation

Once you cancel, Mdacne will stop all future recurring charges and shipments. Your account stays accessible so you can log in and view your past invoices, treatment history, messages with support, and any previous selfie submissions you made.

You will not receive promotional emails about new products or special offers, though you may still get transactional emails (like receipts for past orders or responses to support tickets).

Retrieving your data and treatment history

If you need copies of past invoices, treatment records, or photos you submitted during your subscription, log into your account and download them yourself. Most accounts allow you to screenshot or print pages directly from your browser.

If you need records that are no longer visible in your account, contact Mdacne support with your request. Keep the email address and phone number you used to sign up-you will need it to prove your identity.

Will you get a refund from mdacne

Mdacne's refund policy is strict for most subscriptions but includes a money-back guarantee for new customers who start treatment after a specific date. Understanding where your purchase falls in this policy is essential to knowing whether you can recover your money.

Standard subscription refund policy

Subscription kits shipped by Mdacne are not refundable once they have been billed to your payment method. This means if you cancel and your order has already processed, you cannot get your money back for that kit simply because you changed your mind.

Trial kits (free products shipped during a trial period) are also not eligible for refunds. You may be charged for shipping and handling fees on trial orders, and those fees are non-refundable once the trial kit has been dispatched.

Money-back guarantee for new customers

Mdacne offers a 180-day money-back guarantee for customers who started treatment after 17 June 2024. This guarantee protects your investment if you follow the treatment plan exactly as directed and see no improvement in your acne.

To qualify and file a claim:

• Follow all usage guidelines provided by Mdacne for your treatment plan
• Submit a selfie photo every 30 days showing your skin condition (upload these via your account dashboard)
• Continue your treatment for the full 180 days (approximately 6 months)
• Between day 180 and day 210, submit a formal money-back claim through your account or by emailing support
• Include evidence that you used the products as directed and that your acne has not improved
• Mdacne will review your claim and approve or deny it within 14 days
• If approved, your refund will be processed to your original payment method within 30 days

Warning: This guarantee requires consistent photo documentation. If you do not submit selfies on schedule, Mdacne may deny your claim even if you used the products correctly.

One-time purchase returns (shop orders)

If you bought a one-time product from the Mdacne shop (not a subscription kit), you can return it if it meets these conditions:

• The product is unopened and in its original packaging
• You request the return within 10 days of delivery to your address in Nigeria
• You arrange and pay for return shipping to Mdacne's UK address (Mdacne does not cover return shipping costs)
• Once Mdacne receives the returned item, they will process a refund within 5 to 10 business days

Mdacne pricing and product breakdown

Knowing what you are paying for helps you decide whether Mdacne is worth the cost in Nigerian Naira and whether you should cancel to save money.

Sample pricing in nigerian currency

Mdacne publishes prices in euros on their website. The table below shows approximate Naira conversions based on current exchange rates; actual prices fluctuate daily based on currency movements. Check the Mdacne website for exact pricing in Naira when you are ready to subscribe or review your charges.

Pro tip: Exchange rates change daily. When you receive a charge notification from your bank, the Naira amount may be slightly higher or lower than these estimates depending on the rate applied on that specific day.

Your consumer rights in nigeria under federal law

Nigeria's Federal Competition and Consumer Protection Commission (FCCPC) and the Consumer Protection Act give you strong legal protections when you buy from online services like Mdacne. Knowing these rights empowers you to push back if Mdacne refuses to honour cancellations or withholds refunds unfairly.

Right to cancel within a cooling-off period

Under Nigerian consumer law, you have the right to cancel distance contracts (online purchases) within a reasonable period, typically 14 days from delivery or from when you become aware of problems with the product. Mdacne's 5-business-day cutoff is stricter than this law allows, but the law protects you if you cancel outside that window and Mdacne refuses.

Right to accurate billing information

Mdacne must clearly disclose all charges before you subscribe, including the subscription price, shipping fees, billing frequency, and cancellation policy. If billing information was hidden, unclear, or changed without your consent, you can dispute charges through your bank and escalate to the FCCPC.

Right to fair refund practices

While Mdacne can set refund policies, those policies must be fair and transparent. If Mdacne's no-refund policy was not clearly stated before you paid, or if a refund was wrongly denied, the FCCPC can intervene on your behalf.

How to escalate if mdacne refuses to help

If Mdacne ignores your cancellation request, refuses to stop charges after the deadline has passed, or denies a refund you believe you are owed, escalate your complaint:

1. Document all communication with Mdacne (emails, screenshots, receipts, confirmation numbers)
2. Send a formal written complaint to Mdacne's UK address (see contact details below) by email and registered mail
3. If Mdacne does not respond within 14 days or denies your complaint, file a report with the Federal Competition and Consumer Protection Commission (FCCPC) at complaints.fccpc.gov.ng
4. The FCCPC will investigate and can compel Mdacne to refund you, reverse charges, or compensate you for losses

Stopee has helped many Nigerian consumers escalate complaints to the FCCPC and recover money that companies initially refused to refund. You are not alone in this process.

Common mistakes when cancelling mdacne

Cancelling a subscription sounds simple, but many customers make errors that delay the cancellation or result in accidental charges. These mistakes are frustrating, but they are avoidable.

Mistake 1: cancelling in the app instead of in app-store settings

If you subscribed through Apple App Store or Google Play, closing the Mdacne app or marking yourself as "inactive" inside the app does not cancel your subscription. Your next billing date will still charge you. You must log into your Apple Settings or Google Play Store settings to truly cancel.

Mistake 2: cancelling too close to billing day

The 5-business-day rule is strict. If you cancel on a Friday before a Monday billing date, you have missed the cutoff (Friday to Monday is only 1 business day, not 5). Your charge will process over the weekend, and the kit will ship even though you cancelled.

Mistake 3: not saving your cancellation confirmation

If Mdacne disputes whether you cancelled, you need proof. Screenshots and confirmation emails are your only evidence. Without them, you will struggle to prove to your bank that you requested cancellation and are owed a refund.

Mistake 4: ignoring the refund guarantee terms

The 180-day money-back guarantee requires monthly photo submissions. Many customers skip a month or two and then discover their claim was denied because the photo record is incomplete. Missing even one submission can disqualify you.

Mistake 5: not checking your bank statement after cancellation

Always verify that charges have stopped. Log into your bank app or credit card account and confirm that no Mdacne charges appear after your cancellation date. If one does, contact your bank immediately to dispute it.

Mdacne cancellation checklist

Use this checklist before and after you cancel Mdacne to ensure nothing falls through the cracks.

Contacting mdacne support and cancellation address

If you need to speak with Mdacne support about a cancellation issue or have questions before you cancel, use their contact details below. Mdacne is a UK-based company, so correspondence may take longer than local Nigerian support services.

Contact information

Mdacne does not publish direct phone numbers for Nigerian customers. Your best options are:

• Email support through your account dashboard at mdacne.com
• Use the "Contact Us" form on the Mdacne website
• Message Mdacne via their social media accounts (Instagram, Facebook) for faster non-urgent inquiries

Mailing address for formal complaints or cancellation disputes

If Mdacne ignores your email or online cancellation request, send a formal letter to:

Mdacne Support
[UK Address - verify current address on mdacne.com before sending]

Include:

• Your full name and account email address
• Your order number(s)
• The date you requested cancellation
• A screenshot or copy of your cancellation confirmation
• A clear statement of what you are requesting (e.g., "Stop all future charges and refund the order placed on [date]")
• Your phone number and a Nigerian mailing address where Mdacne can reply

Send this letter by registered mail so you have proof of delivery. Keep copies for your records.

Wrapping up: take control of your subscription

Cancelling Mdacne does not have to be complicated. You now know the exact steps to follow, the 5-business-day deadline you must respect, and your legal rights if Mdacne refuses to cooperate. The most important action is to cancel before the deadline and save your confirmation-everything else flows from that.

Whether your skin has cleared, the products did not work, or you simply cannot afford the monthly cost anymore, you have full authority to cancel. Do not feel pressured to keep paying for a service you no longer want.

If you run into trouble-if Mdacne ignores your cancellation, charges you after you cancelled, or refuses a refund-escalate immediately. Document everything, contact the Federal Competition and Consumer Protection Commission, and do not accept silence from the company. Stopee has helped thousands of Nigerian consumers navigate exactly these situations and recover money they were owed. Stopee and other consumer advocates like those at the FCCPC exist to make companies honour the rights you already have.

Save this guide, follow the checklist, and cancel with confidence. Your money is yours to control.