Manage Roman

How to cancel roman and stop recurring charges: your complete guide

What roman is and why you might want to cancel

Roman is a U.S.-based telehealth service that delivers prescription medications and wellness products directly to your door. The platform connects you with licensed clinicians for consultations, then fulfills recurring orders for treatments like erectile dysfunction medications, hair loss solutions, topical prescriptions, supplements, and weight-management programs. Most Roman plans operate on automatic renewal cycles, meaning your card gets charged on a schedule you set during signup. If you've decided Roman is no longer right for you, Stopee is here to walk you through cancellation clearly and confidently.

Understanding roman's subscription model

Roman combines a one-time or periodic medical consultation with ongoing medication or supplement shipments. You choose your treatment plan, frequency, and delivery schedule during signup. Common products range from monthly supplements to per-dose medications shipped quarterly or as needed. Because billing happens automatically, canceling requires you to actively stop the renewal cycle before your next charge date. Many customers don't realize this distinction, which leads to unexpected bills after they thought they had quit.

When cancellation makes sense

You might cancel Roman for several reasons: the medication isn't working for you, side effects have emerged, cost has become unmanageable, you've switched to another provider, or life circumstances have changed. Whatever your reason, Stopee empowers you to exit cleanly and without shame. The sooner you act, the sooner you stop future charges.

Roman pricing snapshot and plan details

Roman's costs vary significantly by product, dosage, and shipment frequency, so reviewing your specific plan before canceling helps you understand what you'll no longer be charged for.

Why pricing matters for cancellation

Your next billing date depends on your plan type and cadence. If you subscribe to a monthly supplement at $32, canceling on day 1 of your cycle saves you the most money. If you have a quarterly delivery of branded medication coming in two weeks, canceling now prevents that charge. Stopee recommends checking your Roman account today to see exactly when your next renewal is scheduled, then prioritizing cancellation before that date.

Your legal rights as a roman customer

Federal law and state consumer protections give you several important rights when canceling a recurring subscription.

The restore online shoppers confidence act (ROSCA) and your protections

The Restore Online Shoppers Confidence Act, enforced by the Federal Trade Commission (FTC), requires that companies make cancellation at least as easy as signup. Roman must accept your cancellation request through the same channel you used to enroll or through online account management. The company cannot charge you after you request cancellation, and they must honor your request without delay. If Roman continues to bill you after you've attempted cancellation, you have grounds to dispute the charges with your credit card issuer or contact the FTC directly.

State-level consumer protection laws

Many states, including California, New York, and Illinois, have additional rules governing automatic renewals. These laws typically require clear, conspicuous disclosure of cancellation terms before you buy, and they mandate that you receive confirmation when you cancel. If Roman's cancellation process is unclear or you don't receive written confirmation after requesting it, document this carefully. Your state's Attorney General office can advise you on specific protections available in your jurisdiction.

Using the FTC as an escalation point

If Roman refuses to cancel your subscription, continues charging after you've requested cancellation, or makes the process unreasonably difficult, the Federal Trade Commission accepts complaints at reportfraud.ftc.gov. Stopee recommends gathering screenshots of your cancellation request, confirmation emails, and any charges that followed. The FTC investigates patterns of noncompliance and can take action against companies that violate consumer protection rules.

Methods to cancel roman: your options

Roman gives you multiple ways to request cancellation, and understanding each method helps you choose the fastest route.

Canceling online through your roman account

This is the quickest method for most users. Log into your Roman account, navigate to your subscription settings, and disable auto-renewal. You should receive an immediate or next-day confirmation email. Pro tip: Take a screenshot of your cancellation confirmation screen before logging out, in case you need proof later.

Canceling by phone

If the online method fails or you prefer speaking to a representative, call Roman's customer service. Look for the phone number on your invoice, confirmation email, or the Roman website. Have your account number and email ready. A representative can cancel immediately and email you written confirmation. Warning: Some representatives may ask why you're leaving or offer discounts to keep you-stay firm if you've decided to cancel.

Canceling by email

Email Roman's customer support address with your full name, account email, and a clear statement: "I request cancellation of my Roman subscription effective immediately." Ask for written confirmation. Save the sent email and any response. This creates a paper trail if disputes arise later.

Canceling by certified mail

For the strongest legal documentation, send a certified letter to Roman's service address (found on your invoice or billing statement). Include your name, account email, account number, and the date you want the cancellation to take effect. Request return receipt so you have proof of delivery. This method is especially valuable if you plan to dispute charges or file a complaint with a consumer authority.

Step-by-step: how to cancel roman online

The online method is fastest and usually takes under five minutes to complete.

1. Open a browser and go to the Roman website or open the Roman mobile app.
   • If you're not logged in, enter your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings.
   • Look for a menu labeled "Account," "My Profile," "Settings," or a gear icon in the top right.
   • Some users find this under "Care" or "My Account."
3. Find your active treatment plan or subscription.
   • Roman displays your current medications and supplements in your dashboard.
   • Locate the plan you want to stop.
4. Select "Manage Plan" or "Edit Subscription."
   • This button appears next to each active order or renewal.
   • Click it to access detailed settings.
5. Choose "Turn Off Auto-Refill," "Cancel Subscription," or "Stop Delivery."
   • The exact wording varies, but the option will clearly indicate stopping future shipments.
   • Roman may ask for feedback about why you're leaving; answer or skip this as you prefer.
6. Confirm your cancellation.
   • Review the confirmation screen to ensure the plan is now marked as "Canceled" or "Inactive."
   • Take a screenshot immediately.
7. Check your email within 24 hours for a confirmation message.
   • Roman should send written confirmation of your cancellation.
   • If you don't receive it by the next business day, contact Roman's support line to request it.

If the online method doesn't work

Sometimes the "cancel" button is hard to find, or Roman's system shows an error. Don't assume your attempt failed. Stopee recommends contacting customer support by phone or email the same day to confirm whether your request went through. Ask for confirmation in writing, and request a specific date when your cancellation becomes effective.

What happens after you cancel roman

Canceling your subscription stops future shipments and charges, but a few important details remain.

Your final charge and any outstanding balance

If you cancel mid-cycle, you typically pay only for the current month or shipment. You won't be charged again after your cancellation date. However, if Roman has already processed a charge for the next month before you cancelled, that charge may still appear on your statement. This is normal and is not a failed cancellation. If you see a surprise charge after the cancellation date, contact Roman immediately to request a refund or contact your credit card issuer to dispute it.

Remaining medication or products

Canceling your subscription does not recall products already shipped to you. If a package is en route when you cancel, you'll receive it and can use it or discard it. You're not responsible for returning unopened items unless Roman's terms specifically require it. Stopee advises checking your terms of service, or asking customer support, if you receive a shipment after canceling and want to know your options.

Account deletion versus subscription cancellation

Canceling your subscription keeps your Roman account intact. This means your medical history and consultation records remain on file. If you want to fully delete your account and personal data, ask Roman separately. Data deletion is distinct from subscription cancellation and may require additional steps or a separate request under privacy laws like CCPA in California.

Refunds and what to expect

Roman's refund policy depends on your reason for canceling and whether you've used the medication.

Refunds for unused, unopened products

If you cancel and have received a shipment that's unopened, Roman may accept a return within a specified window (typically 30 days). Check your order confirmation or terms of service for return instructions. Some customers find that Roman processes refunds more readily than others, so persistence and clear communication matter. Stopee recommends photographing any unopened packages with their seals intact before initiating a return, so you have proof if a dispute arises.

No refund for used medications

Medications you've opened or used cannot be returned due to health and safety regulations. Roman will not refund used products. This is standard across telehealth and pharmacy services. If a medication caused side effects or didn't work, you may be able to request a different treatment option rather than a refund, so contact customer support to explore alternatives.

Disputing charges if roman won't refund

If Roman refuses a refund you believe you're entitled to, you have the right to dispute the charge with your credit card company or bank. Log into your card's mobile app or website, locate the Roman transaction, and select "Dispute" or "Report as Unauthorized." Your bank will contact Roman for documentation and will typically credit your account within 5 to 10 business days while investigating. This escalation often persuades companies to resolve refund disputes quickly.

Common cancellation traps and how to avoid them

Canceling feels straightforward in theory, but a few dark patterns and mistakes can trip you up.

Confusing "pause" with "cancel"

Roman allows you to pause your subscription temporarily rather than cancel it entirely. Pausing stops shipments for a few weeks or months, but auto-renewal resumes after that period. Many users pause thinking they've canceled, then forget about the paused subscription-only to be charged months later when it reactivates. Always choose full cancellation, not a pause, if you want to end your relationship with Roman.

Canceling only one medication while auto-refill continues on another

If you have multiple active products (a multivitamin and a topical, for example), you must cancel each one individually. Canceling one plan does not automatically cancel the others. Review your account dashboard and confirm that every product you want to stop shows "Canceled" or "Inactive." Stopee recommends taking a final screenshot of your empty cart or inactive subscription list as proof.

Assuming your cancellation went through without confirmation

A successful online cancellation should show an immediate confirmation message on-screen and follow up with an email within 24 hours. If you don't see either, your request may not have processed. Contact customer support the same day. Many users assume silence means success and are shocked to see a charge two weeks later.

Neglecting to check your billing statement after canceling

Unexpected charges happen. Your next credit card statement may show a Roman charge even after you've canceled, especially if the charge was processed before your cancellation request reached Roman's billing system. Review your statement carefully. If a charge appears after your confirmed cancellation date, dispute it immediately with your card issuer. Don't wait-credit card companies typically allow disputes within 60 to 120 days of the charge.

After cancellation: your checklist

Use this checklist to ensure your cancellation is complete and your account is secure.

Contact information and service address

If you need to reach Roman's customer support or send a certified cancellation letter, use the following contact methods.

Roman customer service contact details

For online chat or email support, visit Roman's website and look for "Contact Us" or "Help." For phone support, check your most recent invoice or confirmation email for the customer service number. Roman typically operates Monday through Friday, 9 a.m. to 5 p.m. Eastern Time. Pro tip: Call early in the week if you prefer shorter hold times.

Mailing address for certified cancellation

To send a certified cancellation letter, mail it to the Roman service address listed on your invoice or billing statement. If you can't locate this address, contact customer support and ask for the correct mailing address for subscription cancellations. Include your name, account email, and account number in your letter. Request a return receipt from the postal service so you have proof of delivery.

Escalation: when to contact state authorities

If Roman refuses to cancel or continues charging after you've requested cancellation, file a complaint with your state's Attorney General office (search [your state] attorney general consumer complaints). You can also report the issue to the Federal Trade Commission at reportfraud.ftc.gov. Stopee has supported thousands of consumers through these escalations, and they often accelerate refunds and resolutions within days.

Final thoughts: take control of your health and your wallet

Canceling a health subscription can feel awkward, especially when the service initially helped you. Remember: your health priorities and budget are valid reasons to change direction. Telehealth companies expect cancellations and have systems in place to process them smoothly when you ask clearly.

Follow the steps in this guide, confirm your cancellation in writing, and monitor your next billing statement. If Roman makes the process difficult or charges you after you've canceled, don't hesitate to escalate to your bank or the Federal Trade Commission. Stopee is committed to ensuring you understand your rights and can cancel any subscription with confidence. We've helped thousands of consumers cancel recurring charges and reclaim control of their wallets. Your cancellation matters, and you deserve straightforward service when you request it.