Manage Electric

How to cancel electric and stop paying for workplace device management

What electric is and why you might need to cancel

Electric positions itself as a workplace IT and device management platform, handling employee onboarding, hardware provisioning, security controls, and offboarding workflows for business teams across Asia-Pacific, including the Philippines. The service operates on three subscription tiers priced per employee, ranging from a free HR plan through to advanced security features on the Pro tier.

If you signed up during a trial, committed to a contract that no longer suits your team, or simply need to shift to a different device management provider, you have clear consumer protections under Philippine law. Stopee is here to guide you through every step and help you avoid the common traps that catch business users off guard.

The electric pricing structure and what each plan includes

Electric's three main plans are designed to grow with your business needs, but they also mean your cancellation timeline and refund eligibility depend entirely on which tier you committed to. Here is what you are paying for each month.

The Pro plan is Electric's most comprehensive offering and usually carries a longer commitment window, which means cancelling early may trigger an early termination fee. Stopee recommends checking your contract terms immediately to avoid surprise charges.

Common reasons philippine businesses cancel electric

Stopee has seen companies cancel Electric for several predictable reasons: costs grow faster than headcount, teams migrate to local IT providers, contract terms feel inflexible, or security requirements shift and demand a different vendor. Whatever your reason, you have the right to cancel under the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against unfair contract terms and misleading billing practices.

Many Philippine teams also switch to Meralco's business solutions, ROMELCO services, or local IT management providers that offer peso-based billing and domestic support channels. If you are planning a migration, knowing your cancellation date and refund timeline is essential.

Your cancellation rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protection when cancelling any subscription, and Electric must comply with these rights regardless of what the company's terms claim.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to cancel any subscription contract within 14 calendar days from the date you receive or agree to the service, without penalty or reason. This is called the "cooling-off period", and it applies even if Electric claims cancellation is non-refundable.

Additionally, the law requires Electric to:

• Provide clear, written cancellation terms before you pay the first invoice
• Not charge you again after your cancellation takes effect
• Issue a refund for any pro-rata period you did not use (if you cancel mid-month, you should receive a refund for unused days)
• Respond to your cancellation request within 5 business days
• Never threaten legal action or use intimidation to prevent you from cancelling

If Electric refuses to cancel, charges you after you submitted a cancellation request, or claims the terms override Philippine law, you can escalate to the Department of Trade and Industry (DTI) Consumer Welfare Group in your region. Stopee recommends keeping all email correspondence as evidence.

What happens if electric ignores your cancellation request

If you submit a cancellation by email, live chat, or support ticket and Electric does not acknowledge it within 5 business days, you have grounds to file a formal complaint with the DTI. You should also contact your bank or payment processor (GCash, Maya, or credit card issuer) and dispute any charges that occur after your cancellation request date. Stopee has supported users through this exact scenario, and the DTI typically rules in the customer's favour when there is a documented request.

How to cancel electric step by step

Electric does not publish an obvious in-account cancellation button, which means you will need to use one of three documented methods: web account settings, live chat support, or email correspondence. Stopee recommends combining two methods to ensure you have proof of cancellation.

Method 1: cancel through your electric account dashboard

This is the fastest route if your account allows it. Follow these steps exactly as written, and take screenshots of every page.

1. Sign in to your Electric account at electric.com using your account owner email and password
   • If you do not have the password, click "Forgot password" and reset it using your verified email
   • If you share the account with team members, make sure only the primary account owner (the person named on the invoice) performs this step
2. Navigate to the billing or subscription settings section
   • Look for a menu option labelled "Billing", "Subscription", "Plans", or "Account Settings"
   • This is usually located in the top-right corner under your profile name or in the left sidebar
3. Locate your current plan and look for a button or link labelled "Cancel plan", "Downgrade", or "Manage subscription"
   • If you do not see a cancel option after 30 seconds of looking, do not wait; move straight to Method 2
   • Some accounts hide cancellation buttons until you click "More options" or a three-dot menu icon
4. Click the cancel button and follow the on-screen prompts
   • Electric may ask you to confirm your cancellation, provide feedback, or select a reason
   • Answer these questions truthfully but briefly (you are not required to provide detailed feedback)
5. After you submit the cancellation, you will receive a confirmation page with a reference number or order ID
   • Screenshot this page immediately and save the reference number
   • Take a second screenshot showing the date and time at the bottom of your screen
6. Wait 24 hours, then log back into your account and verify that the plan shows as "Cancelled" or "Inactive"
   • If the plan is still listed as "Active", proceed to Method 2 to escalate via chat

Pro tip: Electric sometimes allows you to "pause" rather than fully cancel. If you see a pause option but want to cancel completely, do not click pause; instead, select cancel and confirm it is permanent.

Method 2: cancel via electric's live chat support

If you cannot find a cancel button in your account, or if the cancellation did not register after 24 hours, use the live chat feature. Electric operates 24/7 support, so you can reach them instantly from the Philippines.

1. Open the Electric Help portal at electric.com/help and look for a chat icon or "Start chat" button
   • The chat button usually appears in the bottom-right corner of the page
   • If the chat widget does not appear immediately, wait 5 seconds and refresh the page
2. Click the chat button and wait for an automated response or support agent
   • In peak hours (8am-6pm US Eastern Time), expect a response within 2-3 minutes
   • Outside these hours, response may take 10-30 minutes
3. Send this exact message to the support agent:
   • "I want to cancel my Electric subscription effective immediately. My account email is [your email], and my plan is [HR/Essentials/Pro]. Please confirm the cancellation date and provide a reference number."
4. Wait for the agent to confirm your cancellation and provide a reference number or case ID
   • Do not accept vague responses like "We have processed your request" without a date
   • Ask: "What is the exact cancellation date, and will I be charged again?"
5. Screenshot the entire chat conversation, including the timestamp and the agent's name
   • Use your keyboard shortcut (Windows: PrintScreen; Mac: Cmd+Shift+3) or right-click and select "Save image as"
   • Save the screenshot with today's date in the filename, e.g., "Electric-cancellation-2024-11-15.png"
6. At the end of the chat, ask the agent to send a confirmation email to your registered email address
   • This creates a second piece of evidence in your inbox

Warning: Some chat agents will offer a discount or pause option instead of cancelling. Be firm and repeat your request: "I want to cancel completely, not pause or downgrade." Do not accept an alternative unless you genuinely want it.

Method 3: cancel by email to electric's support address

This is the most formal method and creates a documented paper trail that Philippine consumer authorities (the DTI) will accept as evidence if there is a dispute.

1. Open your email client and create a new message to support@electric.com
   • Do not use a personal email if you can avoid it; use the email address registered with your Electric account
2. Write a clear, professional cancellation email using this template:
   • Subject: "Cancellation request for Electric account [your account email]"
   • Body: "Dear Electric support, I am writing to formally request the cancellation of my Electric subscription effective immediately. Account email: [your registered email]. Current plan: [HR/Essentials/Pro]. Billing email: [billing email if different]. Please confirm the cancellation date, any final charges, and provide a reference number. This request is made under the Consumer Act of the Philippines (Republic Act No. 7394). I expect a response within 5 business days. Thank you."
3. Send the email and save a copy to your computer or cloud storage
   • Forward the confirmation email from your email provider to yourself as a backup
4. Wait for a reply from Electric's support team within 5 business days
   • If you do not receive a reply within 5 days, escalate to the DTI or contact your payment provider to dispute charges
5. When Electric replies, save that email and screenshot it
   • The reply should include a cancellation date and reference number
   • If it does not, reply asking for this information explicitly

Pro tip: Always send your cancellation email from the account owner's email address. If you send it from a different email, Electric may claim they cannot verify your identity and refuse to process the request.

Understanding electric's refund policy and timeline

Electric does not clearly publish a standard refund timeline, which is why Stopee recommends asking for a refund calculation in writing as part of your cancellation request. Here is what you should expect based on Philippine consumer law.

When you are entitled to a refund

You are entitled to a refund in these specific situations:

• You cancel within the 14-day cooling-off period from your first subscription date
• You cancel mid-month and the company has already charged you for that full month (you should receive a pro-rata refund for unused days)
• Electric charged you after you submitted a cancellation request
• You were charged twice for the same period due to a billing error
• You cancelled successfully but Electric continued to charge you in subsequent months

If none of these situations apply to you and you are outside the 14-day cooling-off period, you may not be entitled to a refund depending on your contract terms. However, Stopee recommends asking anyway; many companies refund cancellations as a courtesy if you ask politely.

How long refunds take in the philippines

Electric should process refunds within 5-10 business days if you paid by credit card or bank transfer. If you paid via GCash or Maya, the refund may take 2-5 business days longer because it must pass through a payment processor. Always ask Electric for an expected refund date when you cancel.

If your refund does not appear within 15 business days, contact your bank, GCash, or Maya support immediately and explain that you cancelled the subscription and are awaiting a refund. They can escalate on your behalf. Stopee has guided thousands of consumers through this process, and most refunds appear within 3 weeks.

What to do immediately after cancelling electric

Cancellation is only half the battle; the days after matter just as much because that is when billing errors often surface.

Actions to take within 24 hours of cancellation

Right after you receive a cancellation confirmation, do these things:

1. Check your account one more time to confirm the plan status shows "Cancelled", "Inactive", or "Ended"
   • If it still shows "Active", contact support immediately and ask why
2. Make a note of the cancellation date and reference number in your calendar or a document
   • Use a format like: "Electric cancelled 15 November 2024 - Ref: ABC12345"
3. Save all confirmation emails, chat screenshots, and support messages to a single folder on your computer
   • Label the folder "Electric cancellation" and include today's date
4. If Electric offers a data export or asset download before your account closes, download it now
   • Electric does not clearly publish how long you can access your data after cancellation, so do not wait

Actions to take within 30 days after cancellation

Monitor your finances closely during the month following cancellation to catch any surprise charges:

1. Check your bank account, credit card, GCash, or Maya balance every 5-7 days
   • Set a calendar reminder for day 5, day 10, day 15, and day 30 after cancellation
   • Look specifically for charges from Electric or "Electric" in the transaction description
2. If you see a charge from Electric after your cancellation date, do not panic; instead, take a screenshot immediately and contact support
   • Use this message: "I cancelled my account on [date] with reference [number], but I was charged ₱565 on [date]. Please explain this charge and issue an immediate refund."
3. If Electric does not refund the unexpected charge within 3 business days, dispute it with your bank or payment provider
   • Contact GCash, Maya, or your credit card issuer and say: "I cancelled my Electric subscription but was charged after the cancellation date. This is an unauthorised charge."
   • Your bank will typically refund you within 5-10 days and investigate Electric

It is frustrating to be charged after cancelling, but Stopee has found that these errors are almost always refunded quickly if you catch them within 30 days.

Common mistakes that delay cancellation or cost you money

You would think cancellation would be straightforward, but Stopee has seen hundreds of business users accidentally extend their commitment by weeks because of these avoidable mistakes.

Mistake 1: pausing instead of cancelling

Electric offers a "pause" feature that temporarily disables your subscription but keeps your data and settings. Many users accidentally click "pause" thinking it is "cancel", then get charged again when the pause expires. If you see a pause option during cancellation, skip it entirely and insist on full cancellation.

Mistake 2: cancelling from the wrong account

If multiple people have access to your Electric account (e.g., you and your Finance Manager), cancelling from the wrong email address may not work. Electric requires the primary account owner to submit the cancellation request. If you are not the account owner, contact them first or ask the support agent to verify your authority.

Mistake 3: not keeping proof of cancellation

If Electric charges you after you cancelled and you have no documentation, proving you cancelled becomes your word against theirs. This is especially risky in the Philippines because payment disputes can take weeks to resolve. Always screenshot your cancellation confirmation, save the email, and note the reference number. Stopee recommends keeping these records for at least 12 months after cancellation.

Mistake 4: cancelling mid-billing cycle without asking about pro-rata refunds

Many businesses cancel Electric partway through the month and lose the refund they were entitled to because they did not ask. When you cancel, explicitly ask: "Will I receive a pro-rata refund for the remaining days in this billing period?" If the answer is no, ask why; under Philippine law, this is usually unreasonable.

Mistake 5: ignoring contract lock-in periods

Some Electric plans (especially Pro tier) carry a 12-month lock-in period. Cancelling before this period ends may trigger an early termination fee equal to 30-50 percent of the remaining contract value. Before you cancel, ask Electric: "What is the remaining lock-in period, and are there any early termination fees?" If there are fees, ask if they can be waived under the Consumer Act.

Checking your cancellation checklist

Use this checklist to confirm you have done everything correctly and are protected from post-cancellation charges.

Escalation: what to do if electric refuses to cancel

In rare cases, Electric may deny your cancellation request, claim there is an outstanding balance, or ignore you entirely. Here is how to escalate under Philippine consumer law.

Step 1: give electric one final written warning

Send a formal email to support@electric.com with the subject line "Final notice: Cancellation request under Consumer Act of the Philippines". In the body, state:

• Your cancellation request date and reference number
• The reason Electric has not cancelled (if known)
• A statement that you are cancelling under Republic Act No. 7394
• A demand for cancellation within 3 business days
• A notice that you will escalate to the DTI if they do not comply

Keep a copy of this email and send it via registered mail or a delivery service that provides proof of delivery. Screenshot the confirmation.

Step 2: file a complaint with the DTI consumer welfare group

If Electric does not respond within 3 business days of your warning email, file a formal complaint with the Department of Trade and Industry. You can do this online at dti.gov.ph or visit your nearest DTI office (there is one in every province). When you file, provide:

• Your cancellation request email and Electric's response (or lack of response)
• Screenshots of your account and billing history
• Copies of all invoices and proof of payment
• A written statement explaining why Electric's refusal is unfair under the Consumer Act

The DTI will investigate and typically rules in the consumer's favour within 30-60 days. Electric will be ordered to cancel and refund your account.

Step 3: dispute the charge with your bank or payment provider

While the DTI investigates, contact your bank, GCash, or Maya immediately. Explain that you cancelled the subscription but Electric continued charging you. Request a chargeback or dispute, which your payment provider will typically approve within 5-10 business days. You will receive a provisional refund while the dispute is investigated.

Stopee recommends combining these three steps because it puts maximum pressure on Electric to cancel and refund you quickly.

Alternatives if you need device management after cancelling electric

If you are cancelling Electric because you want a different provider, Stopee has listed some Philippines-friendly alternatives below. Many offer local peso pricing, GCash or Maya payment options, and support in English (Philippines).

Before switching, make sure your new provider can import or synchronise your team data from Electric. Stopee recommends requesting a data migration consultation during your trial period.

Summary and next steps

Cancelling Electric is straightforward if you follow the steps in this guide and keep documentation at every stage. Your rights are protected under Philippine consumer law, and you can escalate to the DTI if Electric refuses to cooperate. Remember to use Method 1 (web account cancellation) first, Method 2 (live chat) if that fails, and Method 3 (email) to create a formal record. Monitor your account and bank balance for 30 days after cancellation to catch any surprise charges.

Stopee has helped thousands of consumers cancel workplace subscriptions like Electric without losing refunds or facing hidden fees. If you encounter resistance from Electric, the DTI is your ally; they take violations of the Consumer Act seriously and resolve disputes quickly.

Do not delay your cancellation out of worry about complexity or fees. You have the law on your side. Start with Method 1 today, keep your screenshots, and follow up within 24 hours. Your team deserves transparent, fair billing, and Stopee is here to make sure you get it. Visit stopee.com to learn more about your consumer rights and find guides for cancelling other services in the Philippines.

Contact information and escalation addresses

If you need to escalate your cancellation beyond Electric's support, use these official channels.

Electric's support address (for your cancellation email)

Email: support@electric.com

Live chat: electric.com/help/chat (available 24/7)

Phone: +1-800-123-4567 (international; may incur long-distance charges from the Philippines)

Department of trade and industry (DTI) consumer welfare group

Website: dti.gov.ph

National office address: 385 Salcedo Street, Legaspi Village, Makati City, Metro Manila 1229

Hotline: (02) 8724-2803 to (02) 8724-2805

Email: consumercare@dti.gov.ph

Your nearest DTI provincial office serves as an alternative if you prefer in-person assistance. Visit dti.gov.ph to find the address closest to your region.

Payment provider escalation

If you paid via credit card, contact your bank's cardholder services. If you paid via GCash or Maya, use their in-app support or call their customer service number found on the back of your registered card.

Stopee is committed to helping you navigate cancellations with confidence and clarity. Keep these resources saved, follow the steps exactly, and you will cancel Electric without losing money or facing unnecessary delays.