Manage Edjing

How to cancel edjing and stop auto-renewal charges in the philippines

What edjing is and why people subscribe

Edjing Mix is a DJ mixing app developed by MWM, a French company behind several music and audio applications. The service operates on a freemium model, meaning you can download and use basic features for free, but unlock premium DJ tools through recurring subscriptions. Understanding what you paid for and where you bought it is the first step toward a smooth cancellation.

How edjing works as a subscription service

When you subscribe to Edjing, you gain access to premium mixing features, unlimited sample packs, advanced turntable skins, and pre-cueing tools. The subscription renews automatically every month or year until you cancel it yourself. This auto-renewal is convenient if you want flexibility, but it also means charges continue unless you actively stop them. Many users discover unwanted renewals weeks after they thought they had cancelled, which is why Stopee recommends documenting your cancellation proof immediately after completing the process.

Edjing has no minimum commitment period stated in its terms, so you can cancel anytime. However, the subscription continues unless you stop it before your next billing date. For users in the Philippines, the easiest route to subscribe is through the App Store or Google Play, since billing stays within your existing store account and currency is displayed in Philippine pesos.

Edjing pricing in the philippines

Edjing offers several subscription tiers with pricing in Philippine pesos. Below is a breakdown of typical plans available on the App Store:

Prices may vary slightly between the App Store, Google Play, and the web. Always check your App Store or Google Play purchase history to confirm your actual plan and renewal date before you cancel.

When you should cancel edjing

Clear reasons to stop your subscription

You should cancel if you no longer use the app regularly, if the subscription costs more than your budget allows, or if a newer DJ app meets your needs better. Some users cancel after they finish a project or realize the premium features do not match what was advertised. Others cancel because they forget the auto-renewal date and want to avoid surprise charges. Stopee has helped thousands of consumers avoid these exact situations by acting quickly before the next billing cycle.

Do not delay cancellation if you have already noticed unwanted charges. The sooner you cancel, the sooner you stop future auto-renewals. If you purchased on a weekly plan and do not use the app, cancelling now prevents charges from continuing every seven days.

Signs that cancellation is overdue

You are past the point of reconsidering if weeks have passed since your last active use, if you have already switched to a different DJ app, or if your budget has tightened. Weekly plans are particularly risky if you only tested Edjing briefly, because charges mount quickly. Check your bank or credit card statement for the last Edjing charge to see exactly when auto-renewal took effect, then work backwards to find your original subscription date.

Your consumer rights under philippine law

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms, misleading advertising, and hidden charges. Under this law, businesses must disclose subscription costs, renewal dates, and cancellation methods clearly before you pay. If Edjing failed to display this information at checkout or made cancellation deliberately hard to find, that may breach your consumer rights.

You have the right to cancel without penalty if the company did not inform you properly about auto-renewal or if the cancellation process was hidden. Stopee recommends keeping all screenshots of the original offer, your purchase confirmation, and any emails about your subscription as proof if you need to file a complaint with the Department of Trade and Industry (DTI).

How to escalate if edjing refuses your refund

If you cancel and still get charged, or if Edjing does not process your cancellation request within 14 days, you can file a complaint with the DTI National Dispute Resolution Center. Bring your evidence: screenshots of your purchase, the charge, your cancellation request, and any support emails. The DTI can investigate unfair practices and push for a refund on your behalf. This escalation path exists specifically because many app developers ignore cancellation requests from individual customers.

How to cancel edjing step by step

Cancel through the app store (iPhone or iPad)

Most Edjing users in the Philippines subscribe through the App Store, so cancellation happens within your Apple account, not through Edjing directly. Follow these exact steps:

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Edjing in the list of active subscriptions.
5. Tap Cancel Subscription.
6. Choose your reason for cancelling (optional but helpful for the store to record).
7. Confirm the cancellation when prompted.
8. Take a screenshot of the confirmation screen showing "Subscription cancelled" and your access end date.

Pro tip: Apple shows your access end date on the cancellation screen. You keep the app and all features until that date, then access reverts to the free version. Save this screenshot as proof in case you are charged after the cancellation date.

Warning: Do not delete the Edjing app from your phone. Deleting it does not cancel the subscription; only cancelling through the App Store settings stops auto-renewal.

Cancel through google play (Android devices)

If you subscribed on an Android phone or tablet, Google Play manages your subscription renewal. Here is the exact path:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right.
3. Select Manage subscriptions.
4. Tap Edjing.
5. Tap Cancel subscription.
6. Follow the on-screen prompts and select a cancellation reason.
7. Confirm your cancellation.
8. Screenshot the final confirmation page with the cancellation date.

Pro tip: Google Play also gives you an access end date. You can continue using the app with all features until that date, then it switches to free mode automatically.

Warning: If you purchased Edjing through Google Play but cannot see it in your Subscriptions list, the purchase may have been a one-time fee instead of a subscription. Check your order history to confirm whether auto-renewal was ever active.

Cancel a web or direct subscription

If you subscribed directly through edjing.com (not through the App Store or Google Play), you must cancel through your Edjing account online. This path is less common in the Philippines but still possible:

1. Go to edjing.com and log into your account.
2. Navigate to your account settings or subscription management area (usually under Profile or Billing).
3. Look for Active Subscriptions or Manage Plans.
4. Click Cancel next to your current subscription.
5. Confirm the cancellation and take a screenshot of the confirmation message.
6. Check your email for a cancellation confirmation from support@edjing.com.

Pro tip: If the cancellation button is not visible on the Edjing website, email support@edjing.com with your account email address and ask them to cancel. Include the date you want to cancel (ideally immediately or before your next renewal date) and request written confirmation within 24 hours. Stopee advises keeping all email correspondence for your records.

Warning: Web subscriptions sometimes require you to email Edjing directly because the account page does not have a self-service cancel option. If that is the case, do not wait. Email immediately with a clear cancellation request, subject line "Subscription Cancellation Request," and your full name and account email. Set a reminder to follow up if you do not hear back within three business days.

What happens after you cancel edjing

Your access timeline and what to expect

After you cancel, your subscription remains active until the end of your current billing period. For example, if you cancel on the 10th of the month but your renewal date is the 25th, you keep full access until the 25th, then it switches to free mode. This grace period is built into the system and you should not be charged again if you cancelled correctly.

Once your access expires, the Edjing app remains on your phone but only the free features work. Any mixes, presets, or projects you created stay in your library, but you lose access to premium sample packs and advanced editing tools until you subscribe again.

Verify your cancellation was successful

Do not assume your cancellation worked just because you saw a confirmation screen. Follow up by checking your subscription status one week after cancelling:

• Log back into your App Store or Google Play account and check that Edjing no longer appears in your active subscriptions list.
• Check your email for a confirmation message from the App Store, Google Play, or Edjing support.
• Monitor your bank or credit card statement for the next 30 days to ensure no further charges appear.

If you see a charge after your cancellation date has passed, contact your bank immediately and report the unauthorized charge as a billing dispute. Then escalate to Stopee or the DTI with all your cancellation proof.

How to request a refund for unwanted charges

Refund eligibility and timelines

You may qualify for a refund if you were charged after your cancellation date, if you cancelled before using the service, or if Edjing failed to disclose its cancellation policy clearly. App Store and Google Play have different refund windows. Apple typically allows refunds within 14 days of purchase if you request them through the App Store directly. Google Play usually honours refund requests within 48 hours of a purchase. Both stores prioritize refunds for accidental or unauthorized charges.

Request a refund from the app store

If you were charged for Edjing on the App Store, request your refund directly through Apple:

1. Open the App Store and tap your profile icon.
2. Select Purchased or Purchase History.
3. Find the Edjing charge you want refunded.
4. Tap Report a Problem or the three dots menu.
5. Select Request a Refund and choose your reason.
6. Submit the request.
7. Apple will email you a decision within 24 to 48 hours.

Pro tip: When you select your reason, choose "I did not authorize this charge" if you were charged after cancellation, or "This app does not match the description" if the premium features were misleading. Be brief but clear in any additional notes.

Request a refund from google play

For Android purchases, follow this path through Google Play:

1. Open Google Play on your Android device or visit play.google.com on a computer.
2. Go to your Account menu.
3. Select Purchases or Order History.
4. Find the Edjing charge and tap the three dots menu.
5. Select Request a Refund.
6. Choose your reason and provide details.
7. Submit your request.
8. Google will process your request within 48 hours.

Warning: Once you request a refund from Google Play or the App Store, the company has limited time to respond. If they deny it, your next option is to dispute the charge with your bank and involve the DTI. Keep all screenshots of your refund requests for that escalation.

Common cancellation mistakes and how to avoid them

Why cancellation fails and how to spot it

It is frustrating when you follow every step and still get charged. The most common reasons cancellations fail are: you cancelled in the wrong place (e.g., emailing Edjing instead of using the App Store), you cancelled after your renewal date had already processed, or the app store system had a sync delay. Stopee recommends treating every cancellation as if it might fail, which is why we emphasize screenshots and follow-up verification.

The second major trap is confusing app deletion with subscription cancellation. Uninstalling Edjing does nothing to stop auto-renewal. Only cancelling through App Store, Google Play, or the Edjing website stops the charges. If you deleted the app but never cancelled the subscription, you are still being billed.

What to do if you are still charged after cancelling

Your first action is to contact your bank or credit card company within 30 days of the unwanted charge and report it as a billing dispute. Banks in the Philippines are required to investigate disputes and often issue a provisional refund within 10 days while they investigate. You do not need permission from Edjing to dispute a charge; the card issuer handles this independently.

Simultaneously, file a complaint with the DTI National Dispute Resolution Center. Include:

• Screenshots of your cancellation request and confirmation.
• Your bank statement showing the unwanted charge date.
• Copies of any emails between you and Edjing support.
• Your account details (email used, phone used, plan purchased).
• The reason you believe the charge was unauthorized (cancelled before the renewal date, etc.).

The DTI will contact Edjing on your behalf and request a refund. If the company cannot prove you authorized the charge after your cancellation date, they must refund you.

Before you cancel: final checklist

Use this checklist in the hours before you cancel Edjing to avoid losing data or missing important details:

• Take a screenshot of your current subscription plan, price, and renewal date.
• Take a screenshot of your account profile showing when you joined.
• Download or export any mixes, presets, or projects you created (if the app offers export).
• Note the exact name of the plan you subscribed to (e.g., "Monthly Edjing Pro").
• Confirm where you bought it (App Store, Google Play, or direct web).
• Check your email for the original purchase confirmation to verify the purchase date.
• Set a phone reminder for one week after cancellation to verify it went through.
• Prepare your cancellation reason in advance (helps when prompted by the app store).
• Have your bank statement handy to check for unwanted charges after cancellation.

Edjing customer reviews and satisfaction

What philippines users report about the service

Edjing carries a 4.5 out of 5 star rating on most app stores, with users praising its intuitive mixing interface and affordable pricing. However, complaint threads consistently mention frustration with auto-renewal charges, lack of responsive customer support, and difficulty finding the cancellation button. Several users in the Philippines report that they cancelled through the App Store but were unsure if it worked because Edjing never sent confirmation.

The pattern is clear: Edjing itself is a solid app, but the subscription management and support side of the business creates anxiety and regret. This is exactly why Stopee exists to guide you through the cancellation process with certainty and proof.

Edjing contact information and cancellation address

Where to send a formal cancellation notice

If you need to send a written cancellation request or file a formal dispute, use this address tied to Edjing's parent company and terms of service:

Mailing address:
MWM
54 Avenue du Général Leclerc
92100 Boulogne-Billancourt
France

Email:
support@edjing.com

Note: This French address is listed in Edjing's official terms of service. If you send a letter, use a registered mail service so you have proof of delivery. Include your full name, account email address, phone number, subscription plan name, and a clear request to cancel effective immediately.

If edjing support does not respond

Edjing has no listed phone number and no live chat. If email support does not reply within 14 days, escalate to the DTI. This is not a delay tactic; it is a documented weakness in Edjing's customer service that the DTI takes seriously. Stopee has helped thousands of consumers navigate this exact bottleneck by filing DTI complaints when Edjing's support team disappears.

Key takeaways and next steps

Cancelling Edjing is straightforward if you act in the right place: the App Store for iPhone, Google Play for Android, or the Edjing website for direct subscriptions. The process takes five minutes, but verification takes one week. Do not skip the verification step; far too many users think they have cancelled only to discover a charge weeks later.

Your consumer rights under the Consumer Act of the Philippines protect you if Edjing fails to honour your cancellation or charges you after your access should have ended. Keep screenshots, monitor your bank statement, and escalate to the DTI if needed. Stopee has helped thousands of consumers cancel music and entertainment apps just like Edjing, and we are here to ensure your cancellation is final, documented, and refunded if necessary.

Start your cancellation today through your App Store or Google Play account, and take that screenshot of the confirmation. Your peace of mind is worth the five minutes.