Manage Epidemic Sound

How to cancel epidemic sound without hidden charges and get your money back

What epidemic sound is and why it's different from other music apps

Epidemic Sound is a Stockholm-based music licensing platform built for creators-YouTubers, filmmakers, podcasters, and brands who need royalty-free music and sound effects for published content. If you live in the Philippines, you need to understand one critical thing: Epidemic Sound is not a streaming service like Spotify. You are not paying to listen. You are paying for usage rights tied to your account and plan type.

The company operates from Västgötagatan 2, 118 27 Stockholm, Sweden, and handles all cancellations through your online account, not through a local Philippine office. This matters because if you subscribed through Apple's App Store or Google Play instead of the website directly, your cancellation path changes-and many Filipino users get trapped here.

What you actually pay for on epidemic sound

Epidemic Sound offers two main paid plans: the Creator Plan and the Pro Plan. Both give you unlimited downloads and access to millions of royalty-free music tracks and sound effects. The Creator Plan costs ₱564 per month (approximately $9.99 USD), while the Pro Plan costs ₱960 per month (approximately $16.99 USD). Pricing displays in USD on their official website, so your actual PHP charge depends on your bank's or payment provider's foreign exchange rate-this can add 2-5% to your bill.

The Creator Plan includes unlimited downloads in 320 kbps MP3 and 48 kHz 24-bit WAV formats, plus licensing for online content you publish. The Pro Plan adds commercial licensing, allowing you to monetize up to 3 channels per platform and publish content for clients and businesses. There is no minimum contract period, which means you can cancel anytime-but timing matters for your billing cycle.

How the free trial works and when charges start

Epidemic Sound offers a 30-day free trial when you sign up. During this trial period, you will not be charged. However, if you do not cancel before the trial ends, you will be automatically charged for the plan you selected, and your subscription will renew monthly on the same date. Once the trial rolls into a paid plan, charges already made are generally non-refundable according to their terms, unless you dispute them within your payment provider's window.

This is where Stopee's guidance becomes essential: mark your calendar 2-3 days before your trial ends. Do not rely on email reminders-take action yourself. Filipino users particularly need to watch this, because billing happens in USD, and payment delays or system lags can create confusion about when your trial actually ended.

Why most filipinos cancel epidemic sound

Common reasons for cancellation

Most Filipino creators cancel Epidemic Sound for a few practical reasons. First, the subscription is a recurring monthly charge in USD, which means your bill fluctuates with the peso-to-dollar exchange rate-sometimes costing you ₱580 one month and ₱610 the next. Second, many users subscribe for a single project, complete it, and see no reason to keep paying. Third, some discover they have overlapping music licenses or find free alternatives like Pixabay Music or YouTube Audio Library that meet their needs.

A smaller group cancels because they subscribed through the wrong channel-accidentally through Apple's App Store instead of the Epidemic Sound website-and could not figure out how to stop the billing. Stopee has tracked this as the single biggest cancellation pain point for app-store subscribers in Southeast Asia.

Should you cancel or pause your epidemic sound subscription?

Before you cancel, ask yourself: will you use Epidemic Sound again in the next 12 months? If yes, you have two options. You can cancel now and re-subscribe later (the free trial will apply again), or you can keep the subscription active if you use it monthly. Epidemic Sound does not offer a pause or suspension feature, so your choice is binary: stay subscribed or cancel.

If you have active client projects using Epidemic Sound music, download all the tracks you need before canceling. Your license to use the music persists after cancellation-the tracks you downloaded and used remain legally licensed-but you lose access to the platform dashboard and cannot download new tracks. Stopee recommends you take screenshots of your download history and licensed content before you hit the cancel button.

How to cancel epidemic sound without getting billed again

Checks you must do before canceling

Timing is everything with Epidemic Sound. The company renews your subscription automatically on the same date each month, and your cancellation takes effect the day after your current billing period ends. This means if you cancel on the 5th of the month but you were billed on the 15th, you have paid for the full month and you will lose access on the 15th of next month-not immediately.

Before you click cancel, gather three pieces of information. First, take a screenshot of your Account and Subscriptions pages showing your current plan and next billing date. Second, note down your exact renewal date. Third, save a copy of your latest invoice or bank statement showing the charge. If you have downloaded music for active projects, review which tracks you have and make sure you have saved the ones you still need.

• Screenshot your Account page
• Screenshot your Subscriptions page with the renewal date visible
• Note your next billing date in a phone reminder
• Save your latest invoice as a PDF
• Check whether you subscribed on the website, Apple App Store, or Google Play
• Download any music you still need for active projects

How to cancel via the epidemic sound website (cleanest method)

If you subscribed directly through epidemicsound.com, this is the fastest and most reliable cancellation path. Follow these steps exactly.

1. Go to epidemicsound.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password" and check your email.
2. Click your profile icon or username in the top right corner.
   • Look for "Account" or "Settings" in the dropdown menu.
3. Select "Subscriptions" or "Billing" from the left sidebar.
   • You will see your current plan, next billing date, and payment method.
4. Click "Cancel subscription" or "Manage subscription".
   • Epidemic Sound may show a retention offer (a discount). You can decline this.
5. Confirm your cancellation in the popup or final page.
   • Epidemic Sound will send you a cancellation confirmation email.
6. Reply to that confirmation email with a screenshot of your cancellation proof for your records.
   • Save the email confirmation-you will need it if you dispute a charge later.

Pro tip: Cancel between the 1st and 5th of any month. This gives you the maximum time remaining in your billing cycle and reduces the risk of accidental charges due to processing delays.

How to cancel via apple app store (iOS users)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple's subscription management, not inside the Epidemic Sound app itself. Here is how.

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Epidemic Sound app-Settings is the only place Apple processes cancellations.
2. Tap your name at the top of the screen.
   • This opens your Apple ID account page.
3. Tap "Subscriptions".
   • You will see all active subscriptions linked to your Apple ID.
4. Find and tap "Epidemic Sound".
   • If you have multiple subscriptions, scroll to find it.
5. Tap "Cancel Subscription" at the bottom of the Epidemic Sound page.
   • Apple will ask why you are canceling; you can skip this or provide feedback.
6. Confirm the cancellation.
   • Apple will send a cancellation confirmation email to your Apple ID email address.

Warning: Many Filipino iOS users try to cancel inside the Epidemic Sound app itself. This does not work. You must use Apple Settings, or your subscription will keep renewing and charging your Apple ID.

How to cancel via google play (Android users)

If you subscribed through Google Play on an Android device, you must cancel through Google Play, not inside the Epidemic Sound app. Follow these steps on your phone or online.

1. Open Google Play Store on your Android phone.
   • Tap your profile icon in the top right corner.
2. Tap "Manage subscriptions" or "Payments and subscriptions" > "Manage subscriptions".
   • You will see all active subscriptions on your Google account.
3. Find and tap "Epidemic Sound".
   • Scroll if you have multiple subscriptions.
4. Tap "Cancel subscription".
   • Google Play may offer a retention discount; you can decline it.
5. Confirm the cancellation and select a reason (optional).
   • Google will send a confirmation email to your Gmail address.
6. Save the email confirmation and take a screenshot of your cancelled subscription status.
   • This proves you cancelled on a specific date if there are billing disputes later.

Pro tip: Check Google Play's refund policy. If you cancel within 48 hours of the charge, you may be eligible for a full refund even if the trial has ended. Stopee recommends requesting a refund in the Google Play app under "Order history" if you cancelled by mistake or were charged unexpectedly.

What happens after you cancel epidemic sound

Your access and license rights after cancellation

After you cancel, you will lose access to the Epidemic Sound dashboard and cannot download new music or sound effects. However, your existing license rights do not disappear. Any music you downloaded and used in published content before cancellation remains legally licensed for that specific use. You can continue to use those tracks in your YouTube videos, films, podcasts, or client projects without paying again.

Your cancellation takes effect on the day after your last paid billing period ends-not immediately. If you cancel on the 10th but your renewal date is the 25th, you keep access until the 25th. After that date, Epidemic Sound will revoke your dashboard login, but your previously published content stays protected.

Refund eligibility and dispute process

Epidemic Sound states that charges are generally non-refundable once the trial ends. However, the Consumer Act of the Philippines (Republic Act No. 7394) gives you protection if the service fails to deliver or if you were misled about the terms. Under the law, you have the right to fair and honest transaction practices, and companies cannot charge you without clear, informed consent.

If Epidemic Sound continued to charge you after cancellation, or if you cancelled within 48 hours and were not refunded by your payment provider, you have three dispute options.

• Contact Epidemic Sound directly: Email support@epidemicsound.com with your order number, billing date, and cancellation screenshot. Allow 5-10 business days for a response.
• Dispute with your payment provider: If you used a credit card (BDO, BPI, etc.), a debit card, GCash, or Maya, contact your provider's customer service and request a chargeback or refund. You will need your cancellation proof.
• Escalate to the Department of Trade and Industry (DTI): If Epidemic Sound ignores your refund request and your payment provider denies your dispute, file a complaint with the DTI Complaint Center (dtincc.gov.ph). Include your order history, cancellation proof, and payment receipts.

Stopee has helped thousands of consumers navigate refund disputes with international subscription services. The key is documentation-save every email, screenshot, and receipt from the moment you sign up until the moment you cancel.

Pricing comparison and plan options

Epidemic sound plans and monthly cost for filipino users

The Creator Plan is sufficient for most Filipino YouTubers and filmmakers. The Pro Plan adds client and commercial licensing if you produce content for brands or other businesses. PHP amounts are approximate and fluctuate with the USD exchange rate-your actual charge may be 10-50 pesos higher or lower depending on your bank's markup.

Common cancellation mistakes and how to avoid them

Why people end up paying after cancellation

Canceling a subscription should be simple, but mistakes happen, and they cost you money. The most common trap is canceling in the wrong place. If you subscribed through the App Store but cancelled inside the Epidemic Sound app, your subscription keeps renewing. If you cancelled through the website but actually signed up via Google Play, you will still be charged. Stopee has tracked this as the number one reason Filipino users get unexpected bills.

The second mistake is timing. You cancel on the 5th, assume it takes effect immediately, and are shocked when you are charged again on the 20th. Epidemic Sound does not refund you for the days you had access after cancelling-they honor the full month you paid for. The third mistake is not saving proof of cancellation. You delete the confirmation email, and six months later a mysterious charge appears. Without documentation, you cannot dispute it.

How to avoid being charged again

• Screenshot everything before you cancel: Your Account page, Subscriptions page, and next billing date. Save these to your phone or cloud storage.
• Cancel in the same place you subscribed: Website users cancel on the website. App Store users cancel in Apple Settings. Google Play users cancel in Google Play. Do not mix channels.
• Check your bank statement weekly for 30 days after cancelling: If a charge appears after your cancellation date, contact your bank immediately.
• Forward your cancellation confirmation email to yourself or a secondary email: This creates a backup copy in case you delete it by accident.
• Note the date you cancelled in your phone calendar: Set a reminder for the same date next month to verify you were not charged.
• Save your invoice number: This helps you dispute charges or request refunds later if needed.

Pro tip: If you re-subscribe to Epidemic Sound within 12 months, the 30-day free trial applies again. Some Filipino creators intentionally cancel after their project ends and re-subscribe when they need it again, stretching the trial period to avoid charges.

Consumer protection and your rights under philippine law

What the consumer act of the philippines guarantees you

You have rights as a consumer in the Philippines, even when dealing with foreign companies like Epidemic Sound. The Consumer Act of the Philippines (Republic Act No. 7394) protects you in three key ways: the right to safety, the right to be informed, and the right to be heard.

In the context of Epidemic Sound, this means the company must clearly disclose its pricing, renewal terms, and cancellation process. They cannot hide charges in small print or make cancellation deliberately difficult. If they charge you after you cancel, or if they do not honour your refund request within a reasonable time, you have the right to escalate to the DTI (Department of Trade and Industry) and file a formal complaint.

What to do if epidemic sound refuses to refund you

If you have requested a refund from Epidemic Sound at support@epidemicsound.com and received no response within 14 days, or if they refused your refund without valid reason, escalate immediately. Contact the DTI National Complaint Center through their official website (dtincc.gov.ph) or call 1-386-DTI (1-386-384) from any Philippine phone. Provide your order number, billing dates, proof of cancellation, and copies of your emails to Epidemic Sound.

The DTI can issue a cease-and-desist order and force Epidemic Sound to refund you if they find the charge was unfair. Most cases resolve within 30-60 days. Stopee recommends keeping every piece of documentation and sending copies (not originals) to the DTI. The company will take your complaint seriously once they receive formal notice from a government agency.

Your cancellation checklist for epidemic sound

Use this step-by-step checklist to ensure you cancel correctly and have proof of everything.

How stopee can help you stay in control

Stopping unwanted charges and navigating cancellation policies can feel overwhelming, especially with international services that operate outside the Philippines. Stopee exists to make this process transparent and empowering. Our platform tracks subscription renewals, sends you cancellation reminders, and provides step-by-step guidance tailored to your region and payment method.

Whether you need help understanding your rights under the Consumer Act of the Philippines, drafting a formal complaint letter to Epidemic Sound, or building a case for the DTI, Stopee is here to walk you through every step. You are not alone in this-thousands of Filipino creators have used Stopee to cancel subscriptions cleanly and recover unexpected charges.

Visit Stopee today (stopee.com) to explore tools that help you manage, cancel, and dispute subscriptions with confidence. Take control of your money, not the other way around.

Epidemic sound's contact information for cancellation and disputes

Where to reach epidemic sound

Epidemic Sound operates from Sweden and does not maintain a dedicated Philippine office or support line. All cancellations and customer service inquiries go through their online support system.

• Email support: support@epidemicsound.com (response time: 5-10 business days)
• Help center: help.epidemicsound.com (searchable knowledge base open 24/7)
• Mailing address (for formal legal correspondence): Epidemic Sound AB, Västgötagatan 2, 118 27 Stockholm, Sweden
• No phone support or live chat available for Philippines-based users

When you email support@epidemicsound.com about cancellation or refunds, include your account email, order number, next billing date, and a screenshot of your cancellation proof. Be clear and concise. If they do not respond within 14 days, escalate to the DTI and Stopee for guidance on your next steps.