Manage Epidemic Sound

How to cancel epidemic sound in nigeria and reclaim your subscription

What is epidemic sound and who uses it

Epidemic Sound is a subscription music licensing service that gives creators, producers, and businesses access to a massive library of royalty-free tracks and sound effects for commercial use. You can use the music in YouTube videos, podcasts, social media content, advertising, and client projects without worrying about copyright strikes or licensing fees.

The service is popular with independent video creators, content agencies, small business owners, and media professionals across Nigeria who need cleared music for monetization. If you create online content professionally or semi-professionally, Epidemic Sound has likely been useful at some point in your workflow.

How epidemic sound works in nigeria

You subscribe to a monthly or annual plan, log into the web platform, download unlimited tracks, and use them under the terms of your subscription tier. The service licenses music for use across social platforms, web content, and commercial projects depending on your plan level.

Epidemic Sound operates globally, including Nigeria, though pricing is typically shown in Euros or other currencies and charged to your payment method in the equivalent NGN amount.

Epidemic sound pricing and plan options

Understanding what you're paying for is the first step toward deciding if you should keep your subscription or cancel it.

Current plan tiers and costs

Epidemic Sound offers two main subscription tiers. The table below shows typical pricing; actual NGN rates depend on current exchange rates and your billing currency.

Prices are approximate and fluctuate with exchange rates. Log into your Epidemic Sound account to see exact NGN pricing for your region.

Why you might want to cancel epidemic sound

Cancellation makes sense for several common reasons, and Stopee is here to help you understand whether it's the right move for you.

Common reasons to cancel

• You've stopped creating content or no longer monetize your channels
• You found a cheaper alternative (e.g., Artlist, Soundly, YouTube Audio Library free tier)
• You're not using the music often enough to justify the monthly cost
• You upgraded to an expensive plan but don't need all the features
• You've been charged unexpectedly or experienced billing errors
• Your subscription auto-renewed without your explicit consent

If any of these apply to you, cancelling is straightforward, and Stopee's step-by-step guidance will walk you through it without confusion or delays.

How to cancel epidemic sound in nigeria

Cancellation methods differ depending on where you originally signed up, so follow the path that matches your account.

Cancel via the official epidemic sound website (recommended method)

This is the fastest and safest cancellation route for most users.

1. Visit epidemicsound.com and log into your account using your email and password
2. Click on your account name or profile icon in the top right corner
3. Select Account or Settings from the dropdown menu
4. Navigate to Subscriptions and then Manage Subscription
5. Click Cancel Subscription (the button may also say "Cancel plan" or "End subscription")
6. Read the confirmation message - Epidemic Sound will often offer a discount to keep you subscribed, but stay firm if you want to cancel
7. Confirm the cancellation by clicking the final confirmation button
8. Screenshot or save the confirmation email Epidemic Sound sends to your inbox immediately after

Pro tip: Cancellation usually takes effect at the end of your current billing cycle. You'll retain access to download and license music until that date, so you don't lose access mid-month.

Cancel if you subscribed through apple app store

If you signed up via the Epidemic Sound app on an iPhone or iPad, you must cancel through Apple's settings, not inside the app.

1. Open the Settings app on your Apple device
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find and tap Epidemic Sound in the list
5. Tap Cancel Subscription
6. Confirm the cancellation
7. Apple will send a confirmation email - save this for your records

For more details, visit Apple's official subscription support page.

Cancel if you subscribed through google play

Android users who subscribed via Google Play must cancel in the Google Play Store app or website, not in the Epidemic Sound app itself.

1. Open the Google Play Store app on your Android device or visit play.google.com on a web browser
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions or Payments and subscriptions (depending on your version)
4. Find Epidemic Sound and tap it
5. Select Cancel subscription
6. Choose your reason for cancellation (optional but helpful for the platform)
7. Confirm the cancellation
8. Google Play will send a confirmation email - keep this for proof

For detailed guidance, check Google Play's subscription cancellation support.

Warning: Do not uninstall the Epidemic Sound app thinking it cancels your subscription - it does not. You must follow the steps above or contact support directly.

What happens to your account after cancellation

Knowing what to expect after you cancel removes uncertainty and helps you plan your next move.

Access to music and licensing during the notice period

After you cancel, Epidemic Sound allows you to keep downloading and licensing music until the end of your current billing cycle. This is a significant benefit - you don't lose access immediately.

If you paid for January on the 1st and cancelled on the 15th, you can still use the service through 31 January. This gives you time to download any final tracks you might need.

What happens on the cancellation date

On the first day after your billing cycle ends, your account reverts to a free tier (if Epidemic Sound offers one) or loses all licensing capabilities. You cannot legally use any tracks you downloaded under your paid subscription for new projects after your access ends.

Tracks you already licensed while subscribed remain licensed under the terms you used them. This means YouTube videos or podcasts you published with Epidemic Sound music during your subscription stay legal - you don't owe anything retroactively.

Your account data and history

Epidemic Sound keeps your account in their system after cancellation. Your download history, licensing details, and billing records remain stored according to their data retention policies. You can reactivate your subscription at any time if you change your mind.

Will you get a refund from epidemic sound

Refund policy is often the most misunderstood part of cancellation, so Stopee breaks it down honestly for Nigerian consumers.

Standard refund policy

Epidemic Sound's standard policy states that charges made after access is granted are non-refundable. Once you've had access to the music library, that billing period is considered used and cannot be reversed.

There is no automatic 14-day cooling-off period or money-back guarantee stated in their public terms. If you cancel mid-month, Epidemic Sound does not typically refund the unused portion of your subscription.

When refunds might be possible

Epidemic Sound support has been known to issue discretionary refunds in specific circumstances:

• Unintended annual renewals (e.g., you cancelled monthly but were charged for a year)
• Duplicate charges or billing errors on your account
• Technical issues that prevented you from using the service
• Fraud or unauthorized charges on your payment method

Refunds are not guaranteed under these conditions - they're evaluated case-by-case. Your chances improve if you contact support quickly with clear evidence of the issue.

How to request a refund

If you believe you deserve a refund, contact Epidemic Sound support immediately with:

• Screenshots of the charge on your bank or payment method statement
• Screenshots of your account showing the billing date and amount
• A clear explanation of why you believe a refund is justified
• Your order or transaction ID if available

Send this to Epidemic Sound's help desk through their official website support form. Keep copies of all correspondence.

Your consumer rights in nigeria and escalation options

Nigeria's consumer protection framework gives you rights even when a company's terms seem one-sided, and Stopee encourages you to know and use them.

Federal competition and consumer protection act (FCCPA)

Nigeria's FCCPA protects consumers against unfair contract terms, misleading advertising, and non-delivery of goods or services. Key protections include:

• Epidemic Sound cannot enforce terms that are significantly unfair or unreasonable
• The company must be transparent about renewal dates, charges, and cancellation processes
• If Epidemic Sound misrepresented features or access, you may have grounds for dispute
• Automatic renewal without clear consent violates the FCCPA

If Epidemic Sound refuses a legitimate refund request or continues charging after you cancel, you can escalate to the Federal Competition and Consumer Protection Commission (FCCPC).

How to escalate if epidemic sound refuses to respond

If Epidemic Sound's support ignores your refund request or dispute for more than 14 days:

1. Document every communication attempt (emails, dates, responses received)
2. File a formal complaint with the FCCPC at www.fccpc.gov.ng or via their official contact channels
3. Include screenshots of charges, cancellation confirmations, and all support correspondence
4. Specify the amount in dispute and the consumer law you believe was violated
5. The FCCPC investigates and can compel companies to refund consumers or face penalties

Stopee recognizes that escalation to consumer authorities should be a last resort, but it is available to you if the company acts unfairly.

Common mistakes to avoid when cancelling

Cancellation feels straightforward until something goes wrong - these are the pitfalls that catch most users off guard.

Mistake 1: cancelling inside the app instead of on the website or store

Epidemic Sound's mobile app has no cancellation feature. Tapping "delete account" or "cancel" in the app does not cancel your subscription - it only removes the app from your phone. Stopee has seen dozens of users make this mistake and continue being charged months later.

Always cancel through epidemicsound.com, Apple Settings, or Google Play Settings, depending on your signup method.

Mistake 2: not saving your cancellation confirmation

Screenshot or forward the confirmation email you receive immediately after cancelling. If Epidemic Sound charges you again, this proof of cancellation is your evidence in any dispute with your bank or payment provider.

Mistake 3: cancelling too close to your billing date

If your subscription renews on the 25th and you cancel on the 24th, you will still be charged. Cancel as soon as you know you don't want to renew. The sooner you cancel within a billing cycle, the sooner you can ensure no further charges occur.

Mistake 4: assuming refund policies are mandatory

Epidemic Sound's refund terms are strict, and pushing for a refund without justification wastes time. Request a refund only if you have a legitimate reason (billing error, duplicate charge, service failure) backed by evidence.

Mistake 5: not checking your bank statement after cancellation

Verify that no further charges appear on your statement after your cancellation date passes. If you see a charge, escalate immediately with your bank and Epidemic Sound's support using your cancellation confirmation as proof.

Epidemic sound cancellation checklist

Use this checklist before, during, and after cancellation to ensure nothing goes wrong.

Stopping unwanted charges from epidemic sound

If Epidemic Sound continues charging you after cancellation, act quickly to protect your account and money.

Step 1: gather proof

Collect your cancellation confirmation screenshot, the confirmation email, and bank statements showing the unauthorized charge. This evidence is essential for any dispute.

Step 2: contact epidemic sound support

Email Epidemic Sound's help desk with the subject line "Unauthorized charge after cancellation." Provide your transaction ID, cancellation date, the date you were charged, and your account email. Give them 5 business days to respond.

Step 3: dispute with your bank

If Epidemic Sound doesn't refund within 7 days, contact your bank or payment provider and request a chargeback or payment dispute. Provide them with your cancellation proof. Most banks will investigate and reverse unauthorized charges.

Step 4: file a complaint with FCCPC if necessary

If the charge is significant and your bank refuses to help, file a formal complaint with Nigeria's Federal Competition and Consumer Protection Commission. They have authority to compel refunds and levy penalties against non-compliant companies.

Why you should double-check before you cancel

Cancelling is quick, but deciding whether to cancel deserves a moment of reflection.

Consider these questions before cancelling

• Do you have active projects that use Epidemic Sound music? (Cancelling mid-project may complicate licensing)
• Will you still create content in the next 3-6 months? (If yes, consider pausing instead of cancelling)
• Is there a cheaper tier you could switch to instead of cancelling entirely?
• Have you explored whether a free alternative (e.g., YouTube Audio Library) meets your needs?
• Is the issue a billing problem rather than the service itself? (If so, request a refund instead of cancelling)

Stopee encourages thoughtful cancellation decisions. Sometimes switching to a cheaper plan or pausing for a month solves the problem without losing all access.

Epidemic sound contact information for nigeria

If you need to reach Epidemic Sound directly, here are the official channels.

Support contact details

Headquarters address: Västgötagatan 2, SE-118 27 Stockholm, Sweden

Primary support method: Visit epidemicsound.com and use the Help or Support section to submit a ticket. This is the fastest method for cancellation or refund requests.

Email: Support requests are typically handled through the web form; direct email addresses are not widely published, but support responses come from the Epidemic Sound support team.

Response times are usually 3-7 business days. Keep reference numbers and dates from all support interactions for escalation purposes.

Final thoughts on cancelling epidemic sound

Cancelling your Epidemic Sound subscription is straightforward when you know which method to use and what to expect afterward. Follow the steps that match your signup source - whether that's the official website, Apple App Store, or Google Play - and save your confirmation immediately.

Remember that your access continues until the end of your current billing cycle, so you have time to download any final tracks. Refunds are unlikely under standard policy, but if you have a legitimate billing error or service failure, contact support with evidence.

Nigeria's consumer protection laws are on your side if a company acts unfairly, and the FCCPC is ready to investigate if Epidemic Sound refuses to resolve legitimate disputes. Stopee has helped thousands of consumers cancel subscriptions, understand their rights, and recover money when things go wrong. You are not alone in navigating this process, and you have clear leverage when you know how to use it.

Ready to cancel? Log into your account now, follow the method that matches your signup source, and save that confirmation. Stopee is here to support informed consumer decisions every step of the way.