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Cancel Epidemic Sound: The Right Way
How to cancel epidemic sound in UAE and reclaim your subscription costs
What is epidemic sound and why creators use it
Epidemic Sound is a subscription-based royalty-free music and sound effects library built for creators, studios, podcasters and content producers who need cleared audio without complex licensing paperwork.
The platform offers access to millions of tracks and sound effects, plus publishing rights that let you monetize your content on platforms like YouTube, TikTok, Instagram and beyond. Typical users include YouTubers, filmmakers, podcasters and social media creators who want professional audio without the legal headache of per-use licensing.
Like most subscription services, Epidemic Sound charges you monthly or annually and automatically renews unless you cancel. If you have decided this service no longer fits your workflow or budget, Stopee is here to walk you through the exact steps to cancel, recover any refunds you may be entitled to, and understand your rights as a UAE consumer.
Who actually needs this service
Epidemic Sound works best if you produce video content regularly and want unlimited access to a professional music library without worrying about copyright strikes or licensing fees.
You do not need Epidemic Sound if you create content rarely, use free alternatives like YouTube Audio Library, or license music track-by-track as you go. Cancelling makes sense if you have switched to a competitor, stopped producing content, or simply want to reduce subscription costs.
When and why you should cancel epidemic sound
Red flags that tell you it is time to leave
You should cancel if you have not logged in for several months, if your content creation has paused, or if the subscription cost no longer justifies your usage. Some creators discover they are paying for music access they no longer use once their production schedule changes.
You might also cancel if you have found a cheaper competitor, switched to free alternatives, or negotiated a direct licensing deal with another provider. High subscription costs in the UAE combined with infrequent uploads make Epidemic Sound an easy cost to cut.
Reasons creators stay (and when you should too)
Keep your subscription if you upload content weekly or more frequently, if you monetize through YouTube Partner Program or similar schemes, or if your audience expects high-quality production audio.
The publishing rights feature alone justifies the cost for active creators because you avoid copyright claims and keep 100% of your monetization revenue. If you are in the middle of a big project series, it may be worth waiting until completion before cancelling.
Your consumer rights in united arab emirates
What UAE consumer law protects you
The UAE Consumer Protection Law (Federal Law No. 24 of 2006) gives you the right to cancel services provided through electronic channels within a reasonable cooling-off period.
While the law primarily targets goods, UAE consumer authorities have extended protections to digital subscriptions. If Epidemic Sound engaged in misleading marketing, charged you without clear consent, or failed to deliver services as promised, you have grounds to request a refund.
If Epidemic Sound refuses to respond to your cancellation request or refund claim, you can escalate to the UAE Ministry of Economy (Consumer Protection Sector) or file a complaint through your bank's chargeback process.
How to invoke your rights as leverage
Before escalating, send Epidemic Sound a written cancellation request via email citing UAE consumer protection law. Reference Federal Law No. 24 of 2006 and specifically mention your right to cancel a digital service.
Keep copies of all communications. If the company does not respond within 10 business days or refuses without justification, contact the UAE Ministry of Economy Consumer Protection department or file a dispute through your bank. Stopee recommends this written paper trail because it shows you acted in good faith and gives authorities clear evidence if you need to escalate.
Step-by-step guide to cancel epidemic sound
Method 1: cancel directly via the epidemic sound website (fastest option)
Logging into your account and cancelling online is the quickest and safest way to end your subscription. You get immediate confirmation, and your cancellation is recorded instantly in their system.
- Open your web browser and go to epidemicsound.com.
- Click the Log In button in the top right corner and enter your email address and password.
- Once logged in, navigate to your Account or Settings section (usually found in a menu or your profile icon).
- Look for Subscription, Billing, or Plans and click Manage Subscription.
- You may see a list of your active plans with prices and renewal dates.
- Find the subscription you want to cancel and select Cancel Subscription or Delete Plan.
- Follow any prompts asking why you are leaving (optional, but helpful feedback for the company).
- Confirm your cancellation by clicking the final Cancel or Confirm button.
- Screenshot or save the confirmation page, which should display your cancellation date and when your access ends.
Pro tip: Epidemic Sound typically lets you use the service until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your billing date is the 28th, you keep access through the 27th. Note this end date in your calendar.
Method 2: cancel via apple app store (if you subscribed on iOS)
If you signed up for Epidemic Sound through your iPhone or iPad using the App Store, you must cancel through Apple's system, not through Epidemic Sound's website.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select Subscriptions (or iTunes & App Store, then tap your Apple ID, then Subscriptions).
- Find and tap Epidemic Sound in the list of active subscriptions.
- Tap Cancel Subscription or Remove.
- Confirm the cancellation and save a screenshot of the confirmation.
Warning: You cannot cancel App Store subscriptions through the Epidemic Sound app itself. Using the website cancellation method will not work if you subscribed via Apple. You must use Apple Settings.
Method 3: cancel via google play (if you subscribed on android)
Android users who signed up through Google Play must cancel in the Google Play app or website, not through Epidemic Sound.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and Subscriptions.
- Choose Subscriptions.
- Tap on Epidemic Sound in your active subscriptions list.
- Tap Cancel Subscription.
- Follow Google's prompts to confirm and save a screenshot.
Alternatively, visit play.google.com on your computer, sign in with your Google account, and repeat steps 2-6 above. Either method works equally well.
Method 4: cancel via email (backup option)
If you cannot access your account or suspect a technical issue, contact Epidemic Sound's support team directly by email.
- Visit the Epidemic Sound website and locate their Contact or Support page.
- Find the support email address (typically support@epidemicsound.com or listed on their contact form).
- Write a clear cancellation email:
- Subject: "Request to cancel my Epidemic Sound subscription"
- Include your account email, account name, and subscription start date.
- State explicitly: "I request immediate cancellation of my subscription effective today."
- Keep it brief and professional.
- Send the email and wait for a response (usually within 2-5 business days).
- Reply to confirm receipt of their cancellation confirmation.
Pro tip: Send cancellation emails during UAE business hours (Sunday to Thursday, 8am-5pm UAE time) for faster response. Always use a verifiable email address and keep a copy of your sent email for your records.
What happens to your access and account after cancellation
Your rights to music and content you created
After you cancel Epidemic Sound, you keep the publishing rights to any content you already created and published using their music. YouTube will not demonetize past videos, and you will not suddenly lose the right to earn revenue from them.
The music and sound effects remain in your published videos forever. Epidemic Sound's rights system is designed to protect creators, not trap them with cancellation penalties.
When your access ends exactly
Your access to the Epidemic Sound library continues until the end of your current billing period. If you cancel on the 10th of the month but your renewal date is the 25th, you can still download music and use the catalog until the 24th.
On your access end date, you lose the ability to download new tracks or sound effects. Any projects in progress should be finished or use alternative music sources before that date.
What happens to your account and data
Epidemic Sound keeps your account inactive after cancellation. You can reactivate it by resubscribing any time, and your account history, playlists and saved tracks may still be there.
The company retains account data per their Privacy Policy. If you want your data fully deleted, contact support and request account deletion. This is a separate process from cancellation and may take up to 30 days to complete.
Refund policy and how to recover money
Epidemic sound's standard refund policy
Epidemic Sound's publicly stated policy is that subscriptions are non-refundable once you have accessed the service. This means if you cancel mid-cycle, you will not automatically receive a refund for unused time.
However, this policy does not override your consumer rights under UAE law. If you cancel within days of signing up and claim you did not fully understand the terms, you may have a case for a cooling-off refund.
Situations where you can claim a refund
You can request a refund if:
- You cancelled within 7-14 days of your first charge (cooling-off period under UAE law for digital services).
- You were charged twice by mistake or after successful cancellation.
- Epidemic Sound failed to deliver the service (server outages, access denial, or locked account).
- You discover fraudulent charges to your account that you did not authorize.
- You subscribed through Apple or Google and they have specific refund policies more generous than Epidemic Sound's.
Pro tip: Epidemic Sound occasionally grants discretionary refunds for accidental renewals or billing errors. Even if their policy says non-refundable, you lose nothing by asking politely with clear evidence. Stopee recommends always requesting a refund first before escalating to your bank.
How to request a refund step by step
- Gather your evidence: screenshots of charges, cancellation confirmation, and your account details.
- Email Epidemic Sound support with the subject line "Refund request for subscription charged on [date]".
- Explain your reason clearly (accidental charge, service failure, cooling-off request within 14 days, etc.).
- Include your Epidemic Sound account email and the transaction ID from your bank or payment method.
- Request a response within 10 business days.
- If Epidemic Sound refuses or does not respond, contact your bank or credit card company and file a chargeback dispute.
For Apple and Google Play subscriptions, submit refund requests directly through their platforms. Apple and Google evaluate refunds case-by-case and often grant them for first-time users or accidental renewals.
Using your bank as a refund lever
If Epidemic Sound refuses your refund claim, contact your bank or credit card issuer and dispute the charge. Most UAE banks (Emirates NBD, FAB, ADIB, etc.) allow you to file a chargeback dispute within 90 days of the charge.
Provide your bank with proof of cancellation, email correspondence with Epidemic Sound, and a clear explanation. Your bank's fraud team will investigate and often rule in your favor if the company cannot prove you authorized continued charges after cancellation.
Epidemic sound pricing and plan options in UAE
Current subscription plans and costs
Epidemic Sound offers individual creator plans and business plans, but exact UAE pricing in AED is not publicly displayed on their website. Regional pricing varies based on location, payment method, and current promotions.
| Plan type | Estimated scope | Typical billing |
|---|---|---|
| Individual/Creator plan | Personal use, monetized content | Monthly or annual |
| Business/Team plan | Multiple users, commercial projects | Contact for quote |
| Enterprise plan | Large organizations, custom licensing | Custom pricing |
How to see UAE-specific pricing
To find exact AED pricing, start the sign-up process on epidemicsound.com while connected from a UAE IP address or using a UAE payment method. The price will display during checkout.
Alternatively, contact Epidemic Sound support directly and request UAE pricing. They can provide a quote and may offer discounts for annual commitments. Stopee recommends comparing annual vs. monthly costs because annual plans typically save 20-30% on your total yearly spend.
Common mistakes people make when cancelling epidemic sound
Cancelling the wrong way and losing confirmation
We understand the frustration of thinking you have cancelled when you actually have not. Many users cancel only the app or disable notifications, leaving the subscription active and charges continuing.
Do not rely on app removal or notification disabling. Always cancel through the method you used to subscribe. If you signed up on the website, cancel on the website. If you used Apple, cancel in Apple Settings. Stopee recommends taking a screenshot of every cancellation confirmation you receive as proof.
Forgetting to cancel before an auto-renewal
Epidemic Sound charges you automatically on your renewal date. If you forget to cancel before that date, you will be charged for another billing cycle.
Set a phone reminder 5 days before your renewal date. Check your Epidemic Sound account or payment statement to confirm your renewal date. This five-day buffer gives you time to cancel without any extra charges.
Cancelling via email without follow-up
Email cancellation requests can disappear in support queues or spam filters. Never assume your email was received just because you sent it.
Follow up with a second email after 5 business days if you do not receive confirmation. Use the website or app cancellation method instead if possible, as it provides instant confirmation.
Expecting immediate access loss or refunds
Your access does not end on the day you cancel. You keep the service through the end of your paid period. If you expect immediate refunds, you will be disappointed because Epidemic Sound's policy is non-refundable after access is granted.
Plan your cancellation well before your renewal date so you do not overpay for unused time.
Cancellation checklist: what to do right now
Use this checklist to ensure your Epidemic Sound cancellation is complete and your records are secure:
| Task | Status | |
|---|---|---|
| Log into your Epidemic Sound account or app | ☐ | |
| Navigate to subscription settings and select cancel | ☐ | |
| Take a screenshot of the cancellation confirmation page | ☐ | |
| Note your access end date in your calendar | ☐ | |
| Download or back up any saved playlists or project notes | ☐ | |
| Check your bank statement 48 hours later to confirm no new charge | ☐ |
How stopee helps you cancel subscriptions and protect yourself
Why stopee exists and how it serves you
Stopee.com is a consumer advocacy platform designed to help you navigate subscription cancellations, understand your rights, and recover money you should not have been charged.
We provide step-by-step guides, current consumer law references, and escalation strategies for every major subscription service in the UAE, Middle East, and globally. Stopee has helped thousands of consumers cancel Epidemic Sound, Netflix, Spotify, Adobe, and dozens of other services while protecting their rights under UAE and international consumer law.
What sets stopee apart
Unlike general support forums, Stopee combines consumer protection law expertise with practical cancellation guides. When a company refuses to honour your cancellation or refund, Stopee provides the legal leverage points and authority escalation paths you need.
Stopee also aggregates real user experiences and common refund success stories, so you know exactly what arguments work and when to escalate to your bank or consumer authority. Every guide on Stopee is written by cancellation specialists and reviewed against current UAE law.
Final thoughts and next steps
Cancelling Epidemic Sound is straightforward when you follow the correct method for your subscription type. Whether you sign up via the website, Apple, or Google Play, your cancellation takes effect by the end of your current billing cycle, and you keep the publishing rights to all content you created.
Remember that your cancellation choice does not force refunds on Epidemic Sound, but your consumer rights under UAE law do give you legitimate grounds to request refunds if you cancel within days of signing up or if the company fails to deliver the service.
Use the step-by-step instructions in this guide, take screenshots of every confirmation, and keep written records of all communication. If Epidemic Sound refuses to respond or honour your requests, escalate to the UAE Ministry of Economy or file a chargeback through your bank.
Stopee has helped thousands of consumers cancel subscriptions and recover money they were owed. Visit stopee.com today to explore guides for other services you may want to cancel, check your consumer rights in the UAE, and discover how to escalate disputes when companies ignore your requests.