Manage Moises

How to cancel moises and avoid surprise charges in the philippines

What moises is and why you might want to cancel

Moises is an AI-powered music app that separates vocals and instruments from songs so you can create karaoke versions, remove drums for practice, adjust pitch, and work with audio stems. You access it through the web, iPhone, or Android, and it operates on a recurring subscription model tied to your online account.

Most people in the Philippines upgrade to Moises because the free tier is limited, and paid plans unlock unlimited AI separation, advanced instrument tools, and professional features. But here's the reality: many users cancel after completing a single project, finishing a school assignment, or wrapping a rehearsal cycle. If you don't cancel by your billing date, the next charge hits automatically.

Stopee has found that Moises cancellation confusion ranks high on the complaint list because the cancel button often redirects you to a separate payment portal like PayPal, Stripe, or Ebanx. If you stop inside Moises but don't finish inside that billing system, your subscription continues without warning.

The subscription tiers and what you're paying for

Moises offers three paid tiers beyond the free version, each designed to unlock more separation power and studio tools.

Renewal happens automatically on your billing date unless you cancel before that day arrives. The company's main headquarters is listed at 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States, though support is available by email at info@moises.com.

How moises operates in the philippines and your cancellation options

Moises is fully available across the Philippines on web, iOS, and Android. Your cancellation route depends on where you originally subscribed, not where you live now. If you signed up through the Moises website, you cancel on the website. If you subscribed via the Apple App Store, you cancel through your iPhone settings. If you used Google Play, you cancel in Google Play.

Support hours are not published locally, and no live chat exists. Your contact options are limited to email at info@moises.com or the help center at help.moises.ai. For Filipino users, this means email support with screenshots is your strongest proof if a charge appears after you've cancelled.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you as a buyer of digital services.

Under this law, you have the right to accurate information about what you're buying, fair terms, and protection against unfair or deceptive practices. If a company charges you after you've clearly cancelled, that is potentially unfair billing. If Moises fails to clearly explain how cancellation works or hides the cancel button, that may violate your right to clear product information.

The law also gives you the right to file a complaint with the Department of Trade and Industry (DTI) if a company refuses to refund you or continues billing after cancellation. Stopee recommends documenting every step: screenshots of your cancellation request, confirmation emails, and any billing charges that appear after you've cancelled. These become your evidence if you need to escalate.

Most importantly, the Consumer Act does not impose a mandatory "cooling-off period" on digital subscriptions, but it does require companies to act fairly and honor cancellation requests without delay. If you request cancellation and Moises continues charging you beyond the current billing period, you have grounds to dispute those charges with your payment provider and, if needed, escalate to the DTI.

Step-by-step cancellation methods for each platform

Your cancellation path depends on whether you subscribed through Moises.ai directly, the Apple App Store, or Google Play.

Cancel through the moises website

If you signed up at moises.ai using email and a payment card, follow these steps to cancel your subscription.

1. Log in to your Moises account at moises.ai
   • Use the email and password you registered with
   • If you've forgotten your password, use the "Forgot password?" link
2. Navigate to your account settings or subscription management page
   • Look for a "Settings," "Account," or "Billing" tab
   • Take a screenshot of your current plan and renewal date before proceeding
3. Find the cancel or downgrade option
   • You may see "Manage subscription," "Change plan," or "Cancel subscription"
   • Click the option to cancel
4. You will be redirected to your payment processor (PayPal, Stripe, or Ebanx)
   • Warning: Do not stop here. Cancellation is not complete until you finish inside the payment portal
   • Follow the cancellation flow in that portal completely
5. Confirm the cancellation inside the payment portal
   • You should see a message saying "Subscription cancelled" or similar
   • Screenshot this confirmation
6. Check your email within 5 minutes
   • Moises will send a cancellation confirmation email
   • Save this email as your proof of cancellation
7. Return to your Moises account and verify the plan shows "Free" or "Cancelled"
   • If it still shows a paid plan, wait 10 minutes and refresh
   • If it still shows paid after 15 minutes, email info@moises.com with your screenshots

Pro tip: Moises often does not show an obvious cancel button. Instead, look for "Manage billing," "Subscription details," or a three-dot menu. The redirect to PayPal or Stripe is intentional by design, so expect it and know it's part of the process.

Cancel through the apple app store (iPhone and iPad)

If you subscribed through the App Store, you must cancel through your iPhone or iPad settings, not inside the Moises app.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Moises"
   • If you don't see Moises listed, your subscription may have already ended
5. Tap "Cancel subscription" or "Cancel free trial"
   • The button text depends on your plan type
6. Confirm the cancellation by tapping "Confirm" when prompted
7. You will see a message: "Your subscription has been cancelled"
   • Screenshot this screen
8. Check your email for an App Store cancellation confirmation
   • Apple sends this within minutes

Warning: If you delete the Moises app without cancelling the subscription first, you will still be charged. Deletion does not cancel the subscription. Always cancel inside Settings before uninstalling.

Cancel through google play (Android)

If you subscribed through the Google Play Store on Android, cancel through the Google Play app or website, not inside Moises.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Moises"
6. Tap "Cancel subscription"
7. Follow the prompts to confirm your cancellation
   • Google may ask why you're canceling; you can skip this
8. You will see a confirmation message
   • Screenshot it for your records
9. Check your email for a Google Play cancellation confirmation

Alternatively, visit play.google.com, log in with your Google account, go to "Manage subscriptions," find Moises, and select "Cancel subscription."

What happens immediately after you cancel

Cancellation feelings are mixed: relief that the charges will stop, but also worry that something went wrong.

After you cancel, you can typically access Moises until the end of your current billing period. For example, if you cancel on the 15th of the month but your renewal date is the 30th, you keep access until the 30th. On the 30th at midnight, your access expires and you're downgraded to the free tier.

Check your account the next day to confirm your plan now shows "Free" or has changed. If it still shows your paid plan, wait 24 hours-sometimes the system takes time to sync. If it hasn't changed after a full day, email info@moises.com with your cancellation confirmation screenshot.

Download any projects or files you need before your access expires. Moises allows you to export stems and audio, so save these to your device now rather than after cancellation when your access is gone.

Refund eligibility and how to request one

Moises does not publish a standard refund policy on its website, which is a red flag according to consumer protection standards.

In general, Moises processes cancellations immediately but does not automatically refund charges for the current billing period. You cancelled for the next month, but you've already paid for this month. Whether you can get a refund for the current month depends on how long you've been subscribed and how much you've used the service.

If you subscribed and used the service minimally, you may have grounds for a partial refund. Under the Consumer Act of the Philippines, unfair billing practices include charging for services you didn't meaningfully receive. If you paid for a month and cancelled on day 2 with almost no usage, a refund request is reasonable.

To request a refund, email info@moises.com with the following information:

• Your account email address and username
• The date you subscribed and the date you cancelled
• A screenshot of your billing invoice showing the charge date and amount
• A brief explanation: "I cancelled on [date] after minimal use and request a refund for the [month/period] charge of [amount]"
• Your preferred refund method (original payment method is standard)

Stopee has observed that Moises typically responds to refund requests within 5 to 7 business days. If they deny your request without explanation, you can escalate to your payment provider (your bank, PayPal, Apple, or Google) with your cancellation screenshots and billing records. Payment providers often side with the consumer on charges after documented cancellation.

Common cancellation mistakes and how to avoid them

Frustration often comes from cancellation errors, not from the service itself.

The biggest mistake is cancelling inside the Moises app or website but not finishing the cancellation inside your payment processor. You'll think you're cancelled, but the subscription renews because the payment portal still has it active. Always complete both steps: stop inside Moises, then finish inside PayPal/Stripe/Ebanx/Apple/Google.

Another trap is not noting your renewal date before cancelling. If you cancel on the 20th but don't know your renewal is the 28th, you might think you cancelled too late. You haven't-cancellation takes effect at the next renewal, not immediately. Write down your renewal date before you start.

Some users delete the app thinking that cancels the subscription. It doesn't. Uninstalling Moises does nothing to your subscription; you'll still be charged on renewal day. Always cancel first, then delete.

Forgetting to screenshot your cancellation confirmation is another common issue. If a charge appears after you cancelled and you have no proof, disputing it becomes harder. Screenshot the confirmation inside the payment portal, the email confirmation from Moises, and your account page showing "Free" after cancellation.

Finally, waiting until your renewal date to cancel is cutting it too close. Cancel at least 3 to 5 days before your renewal date to ensure the system processes it in time. Billing systems can lag, and a late cancellation can trigger a charge you didn't expect.

Checklist before and after you cancel

Use this checklist to stay organized and avoid cancellation mistakes.

Comparison: keep moises or cancel

Before you cancel, decide whether keeping Moises actually fits your needs.

Honestly assess how many times you've opened Moises in the last month. If it's once or twice, cancellation makes sense. If it's several times a week, the subscription is earning its cost.

Contact information and billing address for moises

If your cancellation doesn't go through or a charge appears after you've cancelled, contact Moises directly with proof.

Email: info@moises.com

Headquarters: 136 S Main St, Suite 400, Salt Lake City, UT 84101, United States

Help center: help.moises.ai

Response time: Typically 5 to 7 business days for support inquiries and refund decisions

Pro tip: When you email, use the subject line "Subscription cancellation issue" and include your account email, screenshots, and a clear timeline of what happened. This increases your chances of a quick response.

Final thoughts: you have the power to cancel

Moises cancellation isn't difficult once you understand the two-portal process and the platform where you subscribed. The service depends on keeping subscribers in the dark about how to cancel, but you now have the exact steps for web, Apple, and Google Play.

Your biggest allies are screenshots, your renewal date, and persistence. Save proof of every step, cancel before your renewal date, and follow through inside the payment portal. If something goes wrong, the Consumer Act of the Philippines backs you up, and you can escalate to your payment provider or the DTI if Moises refuses to refund or continues billing.

Stopee has helped thousands of consumers cancel unwanted subscriptions by breaking down complex processes into clear steps. Whether you're cancelling Moises after one project or reassessing whether it's worth keeping, you now have the knowledge to control your own billing and avoid surprise charges. Take action today, and reclaim your subscription peace of mind.