Manage Moises

How to cancel moises: your complete guide for new zealand users

What moises is and why you might want to cancel

Moises is a music production and practice app that uses AI to separate songs into individual stems-vocals, drums, bass, and instruments-so you can practise, remix, or teach with precision. It runs on iOS, Android, and web browsers, making it accessible whether you're a casual musician, music teacher, or professional producer.

The app offers three tiers: a free version with basic features, a Premium plan for casual users, and a Pro plan packed with Hi-Fi stem separation and advanced export options. If you've subscribed and now find it's not delivering value, doesn't fit your workflow, or you've simply moved on, Stopee is here to walk you through cancellation step by step.

When cancellation makes sense

You might cancel Moises if you've finished a project, found a competing tool that suits you better, or realised the subscription cost doesn't justify your usage. Whatever your reason, acting quickly prevents unwanted charges and keeps your finances tidy.

What you need to know before you cancel

Moises is a US-based company (Moises Systems, Inc.), so billing and support flow through their international systems. Depending on how you subscribed-via the App Store, Google Play, the web app with PayPal, or Stripe-your cancellation route differs. Stopee will cover every path so you don't get stuck.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act 1993 gives you strong protections when you buy digital services like Moises, even from overseas companies.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, you can demand a refund or replacement if Moises fails to deliver the service as promised, such as if stem separation doesn't work, the app crashes persistently, or features don't match the description. You have up to six months from purchase to claim, and the burden of proof rests with Moises to show the service worked as advertised.

Refund rights and how to use them

If Moises breaches its guarantees, you can request a refund even if the company's terms say "non-refundable." Stopee recommends documenting any faults (screenshots, error messages, dates) and contacting Moises support first with your evidence. If they refuse, escalate to the Commerce Commission (comcom.govt.nz) or seek advice from Citizens Advice Bureau.

Cancellation methods for every platform

Moises routes payments through multiple channels depending on where you subscribe, so your cancellation steps differ slightly based on your entry point.

Cancel via iOS app store

If you subscribed through your iPhone or iPad, Apple's subscription system handles your recurring payment, not Moises directly. Follow these steps to cancel:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Moises.
5. Tap Cancel Subscription and confirm your choice.

Warning: Simply deleting the Moises app does not cancel your subscription. You must complete the steps above. Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged again. Your paid access continues until the end of the current billing period, even after you cancel.

Cancel via google play store

Android users subscribed through Google Play face a similar process. Your Google account manages the payment, not Moises:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage your Google Play account, then Payments and subscriptions.
4. Tap Subscriptions.
5. Find Moises and tap it.
6. Tap Cancel subscription and confirm.

Warning: Uninstalling the app does not cancel your subscription; you must follow these steps. Pro tip: To avoid an extra charge, cancel at least 24 hours before the next billing date. You'll retain full access until that date arrives.

Cancel a web subscription with PayPal

If you signed up on Moises.ai with PayPal as your payment method, you can cancel through either Moises or PayPal directly:

1. Log into your Moises web account at moises.ai.
2. Navigate to Account Settings or My Account.
3. Look for Manage Subscription or Billing.
4. Select the option to cancel, and you'll be redirected to PayPal.

Alternatively, cancel directly in PayPal:

1. Log into your PayPal account.
2. Click Settings (gear icon) in the top-right.
3. Select Payments and subscriptions, then Manage automatic payments.
4. Find Moises in the list and click Cancel.

Pro tip: Cancelling through PayPal is often faster and gives you a clear record of the cancellation date for your records.

Cancel a web subscription with stripe or ebanx

If you paid via credit card on the Moises web app, your payment likely processed through Stripe or Ebanx (a Latin American payment gateway). Here's how to cancel:

1. Log into moises.ai with your email and password.
2. Go to Account Settings or My Account.
3. Select Manage Subscription or Billing.
4. Follow the cancellation flow; you'll be taken to your payment provider's portal (Stripe or Ebanx).
5. Complete the cancellation request and confirm via email if prompted.

Pro tip: If Moises doesn't clearly identify your payment method in the account settings, check your confirmation email from signup-it will mention Stripe, Ebanx, or PayPal. That tells you where to cancel if the web flow fails.

What happens immediately after cancellation

Cancellation can feel uncertain because you're left wondering what access you still have and when it ends. Here's exactly what occurs once you hit the cancel button.

Your access during the current billing period

After you cancel, you retain full access to Moises' paid features-whether Premium or Pro-until the end of your current billing cycle. If your next billing date is 15 March and you cancel on 1 March, you can use all premium features through 14 March at midnight. On 15 March, Moises automatically downgrades your account to the free tier, and no charge is applied.

What happens to your data and projects

Your account remains active under the free tier after cancellation. Any stems you've separated, projects you've saved, and files you've uploaded stay in your account. However, free-tier users face storage and feature limits-for instance, you may lose access to Hi-Fi separation (a Pro feature) or advanced exports. Stopee recommends exporting or downloading any critical projects before your paid period expires, just in case.

If you want your account completely deleted along with all associated data, contact Moises support through their Help Center and request account deletion. This is permanent and cannot be reversed.

Preventing accidental re-subscription

Once cancelled, Moises will not charge you again unless you manually re-subscribe. However, keep your app updated and avoid clicking "Upgrade" buttons accidentally. If you see unexpected charges after cancellation, contact your payment provider (Apple, Google, PayPal, or your bank) immediately and dispute the charge.

Refunds and what to expect

Moises' stated policy is that subscriptions are non-refundable except where required by law, which means getting money back isn't guaranteed-but it's not impossible, especially if a service failure or Consumer Guarantees Act breach applies.

Moises' refund policy

The company explicitly states that all payments and subscriptions are non-refundable and that unused credits expire without compensation. This sounds final, but New Zealand consumer law overrides it if the service didn't work as promised.

When you might qualify for a refund

You can request an exception refund if:

• The app was broken or unusable when you paid (Consumer Guarantees Act breach).
• Stem separation failed consistently or produced unusable audio.
• You were charged twice by mistake.
• The service didn't match the advertised features.

Submit a refund request through the Moises Help Center with clear evidence: screenshots of errors, dates, and details of the problem. Moises reviews exceptions on a case-by-case basis and can take up to 10 days to respond.

Refunds for app store and google play subscriptions

If you subscribed via Apple App Store or Google Play, Moises cannot directly refund you. Instead, request a refund directly from Apple or Google:

• Apple: Go to reportaproblem.apple.com, find your Moises charge, and request a refund. Apple reviews and decides within days.
• Google: Open Google Play, tap your profile, select Payments and subscriptions, then Subscriptions. Find Moises, tap it, and select Report a problem. Request a refund with your reason.

Pro tip: Include a detailed explanation of the problem (e.g., "Stem separation produced garbled audio" or "App crashed on every login"). Apple and Google are more likely to approve refunds for technical failures than for simple "change of mind" requests.

Moises pricing and plan breakdown

Understanding what you're paying helps you decide whether cancellation is the right move. Below is an estimated pricing table for New Zealand users, based on typical App Store and web pricing.

Prices are estimated based on USD-to-NZD conversion (approx. 1 USD = 1.65 NZD) and may vary by App Store region or payment method. Check your Moises account for your exact rate.

Common mistakes that cost you money

We understand cancellation feels stressful because you worry about hidden charges and missed deadlines. Here are the pitfalls Stopee sees most often-and how to avoid them.

Deleting the app without cancelling the subscription

This is the single most common mistake. Uninstalling Moises from your phone does not cancel your subscription; it only removes the app from your device. Your payment method (Apple, Google, PayPal, or your card) continues to be charged every billing cycle. Always cancel through your payment platform or Moises account before deleting the app.

Missing the cancellation deadline

If you need to cancel before a specific date-say, you subscribed on 1 February and want to cancel before the 1 March charge-you must act at least 24 hours early. This means cancelling by 28 February at the latest. Many users wait until the charge appears and then ask for a refund, which is harder to obtain than preventing the charge in the first place.

Not checking your confirmation email

After you cancel, you should receive a confirmation email from Apple, Google, PayPal, or Moises. If you don't receive one, your cancellation may not have gone through. Check your spam folder and your payment account settings to verify the cancellation was recorded. Stopee recommends taking a screenshot of your cancelled subscription status for your records.

Overlooking annual subscriptions

Annual plans charge once per year and are easy to forget about. If you signed up for an annual Pro plan, you won't see a charge every month, so you might forget you're still subscribed. Set a reminder on your phone for one month before your renewal date so you have time to cancel if you want to.

Confusing free tier with cancellation

After your paid access expires, Moises automatically downgrades you to the free tier. This is not the same as cancellation, and your account still exists. If you later re-subscribe-even by accident-you'll be charged again. Cancellation is the explicit action of removing the subscription; downgrade to free is automatic.

Checklist: cancellation in three steps

Follow this checklist to ensure your cancellation is complete and you don't get charged again.

1. Cancel through your payment platform:
   • iOS: Settings > Your Name > Subscriptions > Moises > Cancel Subscription
   • Android: Google Play > Menu > Subscriptions > Moises > Cancel
   • Web/PayPal: Log into PayPal, go to Manage Automatic Payments, and cancel Moises
   • Web/Stripe or Ebanx: Log into Moises, go to Account Settings > Manage Subscription, and follow the provider's cancellation flow
2. Save your confirmation: Take a screenshot of the cancellation confirmation message or email. This is your proof if a charge appears later.
3. Verify within 48 hours: Check your payment app (Apple, Google, PayPal) or Moises account to confirm the subscription no longer appears as active. If it does, repeat step 1 or contact support.

Pro tip: Add a calendar reminder for 24 hours after your cancellation date. If you see a charge on that date, contact your payment provider immediately and dispute it. If no charge appears, you're in the clear.

Moises customer reviews and real cancellation stories

What do real users say about Moises, and why do some cancel? Here's a snapshot of common themes Stopee tracks.

Reasons users praise moises

Many musicians love Moises for its AI stem separation, which is genuinely impressive for the price. Teachers use it to create backing tracks for students, and producers value the chord detection and metronome tools. Users consistently rate the app 4 to 5 stars when it works well.

Why users cancel

Common cancellation triggers include stem separation quality issues (especially on bass-heavy tracks), frustration with the export limit under Premium, or simply discovering a competitor like iZotope RX or LANDR that suits their workflow better. Some users cancel after a project ends and realise they don't use the app regularly enough to justify the cost.

Support and refund experiences

Moises support responds via their Help Center, typically within 2 to 5 days. Users report mixed experiences: some receive refunds for broken features, while others are told the non-refundable policy is final. This inconsistency underscores why Stopee recommends citing the Consumer Guarantees Act if you face a refusal-it often shifts the company's response.

Moises contact details and escalation

If you need to contact Moises directly to cancel, request a refund, or resolve a billing issue, use the details below.

Moises support and contact information

Moises Systems, Inc. is based in the United States. There is no specific New Zealand postal address, but you can reach support through:

• Help Center / Support Form: Visit the Moises Help Center or your account settings and submit a support ticket describing your issue.
• Email: Check your Moises account or confirmation email for support contact details; responses typically arrive within 2 to 5 business days.
• App Support: Within the Moises app, tap the Help or Settings menu to access the support portal.

Pro tip: Always contact Moises support through the official Help Center or in-app link, not through social media. Official channels create a documented record of your request, which is crucial if you need to escalate to the Commerce Commission later.

Escalation in new zealand

If Moises refuses a refund or ignores your cancellation request, you have consumer protections. Escalate to:

• Commerce Commission: Visit comcom.govt.nz to lodge a complaint if you believe Moises has breached the Consumer Guarantees Act or engaged in unfair trading practices.
• Citizens Advice Bureau: CAB provides free advice on consumer rights and can mediate disputes with overseas companies.
• Your payment provider's dispute process: Apple, Google, and PayPal all allow you to dispute charges and request refunds. This is your fastest lever if Moises won't cooperate.

Comparison: moises versus alternatives

If you're cancelling Moises because it doesn't meet your needs, you might be exploring alternatives. Here's how Moises stacks up against similar tools.

Final thoughts: take action and stay protected

Cancelling Moises is straightforward once you know which platform you subscribed through and which steps to follow. The key is acting quickly-at least 24 hours before your next billing date-and keeping a record of your cancellation confirmation.

Remember that your Consumer Guarantees Act rights are backed by New Zealand law. If Moises sold you a service that didn't work, you deserve a refund regardless of their "non-refundable" terms. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by understanding their legal position and communicating clearly with companies.

If you're uncertain whether cancellation is the right choice or if you've already cancelled and spotted an unexpected charge, Stopee at stopee.com is here to guide you. Document your steps, stay calm, and remember: you're in control of your subscription and your money.