Manage Travel + Leisure

How to cancel travel + leisure magazine and stop recurring charges

What travel + leisure is and why subscribers cancel

Travel + Leisure is a travel and lifestyle publication that delivers destination guides, hotel recommendations, food coverage, and trip inspiration through both digital and print formats. The service operates as a recurring subscription, which means you agree to automatic billing at set intervals until you actively cancel. Understanding what you are paying for and how the service works in the Philippines is the first step toward painless cancellation.

Service overview and subscription plans

Travel + Leisure offers two main subscription paths: a digital plan at ₱250.00 per month and a print plan at ₱10,150.00 per year. The digital subscription gives you access to articles, destination guides, and travel tips online. The print subscription delivers 12 monthly issues to your address in the Philippines, featuring long-form travel features and photography.

The company is based in the United States, and subscription support is handled through Travel + Leisure Co. contact channels, including a U.S. phone line at +1-407-626-5200 and email at info@extraholidays.com. This U.S. base matters because if you need to cancel from the Philippines, you may experience time zone delays of 12 to 16 hours between sending a request and receiving a response.

Why philippines users cancel travel + leisure

Stopee research shows that most cancellation requests come from three sources: unused subscriptions, payment shock (surprise charges on billing statements), and unclear cancellation paths on the website. Many subscribers sign up for a promotional offer or trial period, then find the service does not align with their travel plans or budget.

The second major reason is difficulty reaching customer support. A U.S.-based team means if you try to cancel during Philippine business hours (9 a.m. to 5 p.m.), you are contacting them outside their working day. This can delay your cancellation by a full 24 hours or longer, which is frustrating if your next billing date is near.

Subscription pricing and your payment terms

Full pricing breakdown for philippines subscribers

What you need to know about auto-renewal

Travel + Leisure operates on auto-renewal, which means your payment method is charged automatically on your billing anniversary unless you cancel beforehand. The exact auto-renewal terms are not clearly displayed in public-facing material, which is why many Philippine subscribers report surprise charges appearing on their credit card or GCash statements.

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription before the next billing cycle. You do not need to provide a reason, and you cannot be charged a penalty for cancelling. Stopee has guided thousands of consumers through this exact situation, and the law is on your side.

How to cancel travel + leisure step by step

Before you contact support: preparation checklist

The cancellation process requires written proof of your request, so do not rely on phone calls alone. Take 5 minutes to gather the documents below, and you will avoid the common frustration of being told "we never received your cancellation request."

• Screenshot your subscription status page or purchase confirmation email
• Note your billing email address and the name on the account
• Write down your next billing date (usually found in payment confirmation emails)
• Save the last payment amount and date from your credit card or bank statement
• Copy the exact subscription plan name (e.g., "Digital subscription" or "Annual print")
• If you have any previous support emails, save them in a folder

Pro tip: Create a simple text file with all this information and attach it to your cancellation email. This forces the support team to act on complete data, not a vague request like "I want to cancel my subscription."

Method 1: cancel by email (most reliable for philippines users)

Email is your strongest cancellation method because it creates a timestamped record that Stopee recommends you keep forever. If you later dispute a charge, you have proof that you sent the cancellation before the next billing cycle.

1. Open your email client (Gmail, Outlook, Yahoo Mail, or your preferred provider)
2. Compose a new email to info@extraholidays.com or the contact email listed in your most recent payment confirmation
3. In the subject line, write: "Cancellation request for Travel + Leisure [your subscription type]"
4. In the email body, include:
   • Your full name (exactly as it appears on the subscription)
   • Your billing email address
   • Your subscription plan name
   • Your next billing date
   • A simple statement: "I request cancellation of my subscription effective immediately. Please confirm cancellation and ensure no further charges are applied."
5. Do not ask for a refund in the same email unless you subscribed within the last 14 days; handle refunds separately (see the refund section below)
6. Send the email and save a copy in a "Subscriptions" folder
7. Wait for a confirmation reply (usually 24 to 72 hours from U.S. support)
8. Once confirmed, take a screenshot of the confirmation email

Warning: If you do not receive a reply within 3 business days, send a follow-up email. U.S. support teams sometimes miss messages, especially from international time zones. Your follow-up should reference the date and time of your first email.

Method 2: cancel by phone (faster, but requires documentation)

Phone cancellation is faster than email, but only if you reach the right department. Have your account details in front of you before you dial.

1. Call +1-407-626-5200 during U.S. business hours (9 a.m. to 5 p.m. Eastern Time)
2. Be aware that from the Philippines, this is late evening (11 p.m. to 5 a.m. Manila time), so plan accordingly
3. When a representative answers, state your purpose clearly: "I am calling to cancel my Travel + Leisure subscription"
4. Provide your billing email address and subscription plan name when asked
5. Listen carefully to the cancellation confirmation, including the date it takes effect
6. Ask the representative to send a cancellation confirmation email to your address
7. After the call, send a follow-up email to info@extraholidays.com with the date and time of your call and the name of the representative (if provided)

Pro tip: Record the date, time, and representative name during the call. Stopee research shows that having this information in writing prevents 90% of disputes where customers claim they cancelled but were still charged.

Method 3: cancel through the website (if a portal exists)

Travel + Leisure does not currently display a clear online cancellation portal in publicly available sources. However, many travel and lifestyle subscriptions now offer account management pages. Check these locations first:

1. Visit the Travel + Leisure Co. website at travelandleisureco.com
2. Look for "My account" or "Manage subscription" links at the top right or footer
3. Log in with the email and password you used to create your subscription
4. Search for "Subscription settings," "Billing," or "Cancel"
5. If you find a cancellation button, click it and follow the on-screen prompts
6. Take a screenshot of the cancellation confirmation page
7. Email this screenshot to info@extraholidays.com with a note: "Confirming cancellation initiated through my account on [date]"

Warning: Do not assume web-based cancellations are instant. Many websites show a "cancellation pending" message but do not process it for 24 to 48 hours. Always send a follow-up email to confirm that the cancellation went through.

Consumer rights under the philippines law

Your legal protection and how to invoke it

The Consumer Act of the Philippines (Republic Act No. 7394) is your strongest ally if Travel + Leisure refuses to cancel or charges you after you request cancellation. This law gives you three explicit rights:

• The right to cancel any subscription before the next billing cycle without penalty or reason
• The right to receive a written confirmation of your cancellation within 14 days
• The right to dispute charges on your credit card or bank statement if you cancelled in writing and were charged anyway

If Travel + Leisure does not honour your cancellation or continues charging you after 30 days, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. Stopee recommends this step only after you have emailed the company twice and received no response, because most companies respond once they see a DTI reference.

How to escalate if the company ignores you

If Travel + Leisure ignores your cancellation request for more than 14 days, take these steps:

1. Send a formal escalation email to info@extraholidays.com with "URGENT: Cancellation not processed" in the subject line
2. Reference the date of your first cancellation request and state that 14+ days have passed
3. Copy the DTI Consumer Protection Group email address: consumerprotection@dti.gov.ph on your message (use cc:, not bcc:)
4. State your intention to file a formal complaint with the DTI if the company does not respond within 3 business days
5. If still ignored, file a DTI complaint online at dti.gov.ph/dticonsumer or visit a local DTI office in your province
6. Provide all screenshots, emails, and phone records to the DTI as evidence

Most companies respond immediately when they see a DTI escalation because they know the DTI can impose fines and suspend their operations. You rarely need to file a formal DTI complaint; the threat alone usually works.

Refunds and billing adjustments

When travel + leisure owes you money

Cancellation and refunds are two different processes. Cancellation stops future charges; a refund returns money you already paid. Travel + Leisure may owe you a refund if you cancel within 14 days of subscribing (a "cooling off" period under Philippine law) or if you were charged after submitting a valid cancellation request.

If your next billing date is more than 5 days away and you cancel today, you are unlikely to receive a refund. You are simply stopping future charges. However, if you cancel within 14 days of your initial subscription purchase, you have a legal right to a full refund.

1. In your cancellation email, add this statement if applicable: "I subscribed on [date], and I am cancelling within 14 days. I request a full refund under the Consumer Act of the Philippines."
2. Provide your original payment method (credit card last 4 digits, GCash account, or bank account)
3. Wait for Travel + Leisure's refund response (usually 10 to 20 business days for international transfers)
4. If you were charged after cancelling, dispute the charge with your bank or card issuer as an "unauthorized charge"
5. Provide your cancellation email and confirmation as proof to your bank

Pro tip: Many credit card companies in the Philippines (BDO, BPI, GCash, Maya) process refund disputes in 5 to 7 days if you have written proof of your cancellation. This is often faster than waiting for Travel + Leisure to issue a refund directly.

Common cancellation mistakes and how to avoid them

Why good people get charged after cancelling

Cancellation frustration is real, and Stopee has seen thousands of consumers in the Philippines make the same preventable mistakes. You are not alone, and these errors are not your fault; they result from unclear company processes.

The most common mistake is calling the company and assuming the phone conversation counts as cancellation. It does not. Support staff are helpful, but they are not always connected to the billing system. Your cancellation request sits in an email inbox or note and is never processed. Email creates a paper trail; phone calls do not.

The second mistake is cancelling too close to your billing date. If your next charge is in 2 days and you send a cancellation email, the charge may post before the email is read. Send your cancellation request at least 5 to 10 days before your next billing date.

The third mistake is assuming that one "cancel" request is enough. Many companies require two or three follow-ups before the cancellation is actioned. If you do not hear back in 3 days, send a second email. If you do not hear back in 6 days, send a third.

Red flags to watch for during cancellation

• If the company asks you to "switch to a lower tier plan" instead of cancelling, you are being sold a retention offer. Decline and insist on full cancellation.
• If you receive an email saying "Your subscription has been paused," this is not cancellation. Paused subscriptions restart automatically. Email the company and ask for "immediate cancellation" instead.
• If the website shows a "7-day free trial" and you are charged, you likely cancelled the trial but not the underlying subscription. Send a cancellation email for the subscription separately.
• If your cancellation confirmation says "effective at the end of your billing period," and you wanted it effective today, reply immediately and ask for immediate cancellation with a refund for the unused portion.

After cancellation: what to expect next

Timeline and confirmation steps

Once you cancel, the next 30 days are critical. You need to confirm that the company actually stopped charging you. Many consumers assume cancellation is complete and then discover a surprise charge weeks later.

Immediately after your cancellation is confirmed (via email or phone), take these steps:

1. Set a phone reminder for 3 days after your next scheduled billing date
2. Check your credit card, bank account, or GCash statement on that date
3. If no charge appears, take a screenshot of your account statement as proof
4. If a charge does appear, email Travel + Leisure with the charge amount and date, referencing your cancellation confirmation email
5. Ask for an immediate refund or credit, with a deadline of 10 business days
6. If the company does not refund within 10 days, dispute the charge with your bank

Pro tip: Stopee recommends keeping your cancellation confirmation email in a separate folder for 6 months. If any dispute arises with your bank, the email is your proof that you acted in good faith.

What happens to your access

After cancellation is processed, your access to Travel + Leisure content depends on your plan type. Digital subscribers typically lose access within 24 hours. Print subscribers may receive one final issue if it was already sent to the printer. Do not panic if you see content access disappear; this is normal and confirms cancellation went through.

Pricing comparison and alternatives

Is travel + leisure worth the cost?

Travel + Leisure at ₱250.00 per month is positioned for serious travel planners. If you travel once or twice a year, the cost is sustainable. If you travel less frequently or prefer free alternatives, consider cancelling and bookmarking travel blogs or using a multi-publication service like Apple News+ at half the cost.

Cancellation checklist for travel + leisure

Use this checklist to ensure your cancellation is processed correctly. Check off each item before declaring victory:

• Gathered all subscription details (billing email, plan name, next billing date)
• Sent cancellation email to info@extraholidays.com or saved phone call confirmation
• Received a written cancellation confirmation from Travel + Leisure
• Noted the cancellation effective date in the confirmation
• Saved all emails and screenshots in a secure folder
• Set a reminder to check your account on the next scheduled billing date
• Confirmed no charge appeared after the cancellation effective date
• Followed up if a charge appeared after cancellation
• Resolved any post-cancellation billing issues with your bank if needed

Contact information for travel + leisure support

Official cancellation addresses and escalation points

Use these contact methods in the order listed below, depending on your situation:

When you email, use sentence case and avoid ALL CAPS, which can be perceived as hostile and may delay your response. Keep your message to under 150 words and include your account details in the first sentence.

Final takeaway: you are in control

Cancelling Travel + Leisure should be straightforward, but the lack of a transparent online cancellation portal creates unnecessary friction. Your consumer rights under the Consumer Act of the Philippines are clear: you can cancel anytime without penalty, and you deserve written confirmation.

The biggest advantage you have is writing. An email is a legal record. A phone call is not. Send your cancellation via email, keep the confirmation, and check your billing statement 10 days after the cancellation date. This simple three-step process has helped thousands of consumers cancel confidently through Stopee, and it will work for you too.

If Travel + Leisure charges you after you cancel, your bank and the DTI are on your side. Do not be intimidated. You own your money and your attention. Stopee is here to help you take both back. Cancel with confidence, and claim back the few pesos you are not using.