Manage Addison

How to cancel addison in the philippines and protect your billing rights

What is addison and why philippine users struggle to cancel

Addison presents itself as a digital wellness and personal development platform, but for users in the Philippines, the cancellation experience is frustratingly opaque. The service operates from the United States with minimal published information about local billing, support channels, or a transparent cancellation process. This lack of clarity is precisely why many Philippine subscribers feel trapped-they worry about recurring charges long after they believe they have ended their membership.

The verified information available through Addison's official contact page does not include a dedicated cancellation dashboard, a published refund policy, or a local Philippine support presence. Instead, the company relies on email and phone contact for most account management. If you subscribed to Addison and now want to cancel, understanding the real process-and your consumer rights-puts you back in control.

Why addison's transparency problem matters to your cancellation

Addison describes itself as offering expert-led courses, coaching, and community support focused on personal and professional growth. That structure means you likely pay for recurring monthly access rather than a one-time purchase. Recurring subscriptions carry a simple but critical risk: if you do not cancel properly, the company continues charging you indefinitely.

The missing pieces-no cancellation page, no clear refund terms, no visible Philippine local support-create friction that benefits the company, not you. Stopee exists to cut through exactly this kind of confusion. We help thousands of Philippine consumers navigate unclear cancellation processes and recover charges they should never have paid.

What you are likely paying for with addison

Based on available pricing data, Addison offers membership access to wellness content and coaching platforms. The primary plan identified is priced at approximately $20.99 USD per month, which translates to roughly ₱1,150 to ₱1,200 PHP depending on the current exchange rate-though Addison does not publish clear local Philippine pricing.

Your subscription probably gives you access to courses, coaching sessions, and community features. That ongoing access continues to renew each month unless you deliberately cancel. The fact that Addison does not make the cancellation process obvious is a deliberate design choice, and your job is to override it with clear, documented action.

Understanding your consumer rights under philippine law

Your right to cancel is protected by Philippine consumer law, regardless of how hidden Addison makes the process. The Consumer Act of the Philippines (Republic Act No. 7394) gives you explicit protections against deceptive subscription practices and unfair billing.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to cancel any subscription-based service without unreasonable barriers or penalties. The law explicitly protects consumers against unfair contract terms, including hidden renewal charges and complicated cancellation processes. If Addison continues charging you after you requested cancellation, you can escalate the complaint to the Department of Trade and Industry (DTI).

The Consumer Act also gives you the right to request a refund for charges incurred after your cancellation request was received. The burden falls on Addison to prove your cancellation was invalid-not the other way around. This is why documenting your cancellation request with screenshots and email confirmations is non-negotiable.

How the DTI can back up your cancellation

If Addison refuses to honor your cancellation or continues billing you, the Department of Trade and Industry is your escalation point. You can file a complaint through the DTI's Consumer Complaint Center, which investigates unfair trade practices and forces companies to refund unauthorized charges.

Stopee guides Philippine consumers through this escalation process every week. Most companies respond immediately once you mention the DTI because the penalties for violating the Consumer Act are serious. Having a clear cancellation trail-your request email, company confirmation, and proof of subsequent charges-makes your DTI case unbeatable.

How to cancel addison: methods and step-by-step process

Cancellation requires three parallel actions: stopping the recurring charge, confirming the cancellation in writing, and documenting everything. Here is your roadmap.

Prepare your account before you cancel

Before you take any cancellation action, protect yourself by saving evidence. This step takes 10 minutes and prevents weeks of frustration later.

1. Log into your Addison account and take a full-page screenshot of your dashboard
   • Include your username, plan name (CV Boxx Plus or equivalent), and any visible billing date
   • Save this as a timestamped image file on your device
2. Navigate to your billing or subscription section and screenshot the next renewal date
   • If a price is shown, capture that too
   • Include the payment method (card, GCash, Maya, or other wallet) if visible
3. Search your email for all Addison receipts and invoices
   • Use search terms: "Addison," "receipt," "invoice," "renewal," "billing," "CV Boxx Plus"
   • Download or forward these emails to yourself as backup
4. Export or download any personal content you may lose access to after cancellation
   • Course materials, coaching notes, certificates, or community messages
   • Save these files to your computer or cloud storage before you cancel

Pro tip: Create a folder on your computer labeled "Addison Cancellation" and save every screenshot, email, and downloaded file there. You will reference this evidence if Addison continues charging you or disputes your cancellation claim.

Cancel through your addison account (if the option exists)

Addison's official support materials do not publish a clear self-service cancellation path, but account dashboards sometimes hide a cancellation link. Try this route first because it is instant and generates automatic confirmation.

1. Log into your Addison account at addison.com
   • If you do not remember your password, use the "Forgot Password" link before proceeding
2. Look for a Settings, Account, or Subscription menu
   • Common locations: top-right profile menu, left sidebar, or account settings page
   • Search the page for terms like "subscription," "membership," "billing," or "manage"
3. If you find a subscription or billing section, look for a "Cancel Subscription," "Cancel Membership," or "End Membership" button
   • Some platforms hide this button under "Pause" or "Manage Plan"
4. If a cancellation form appears, select your cancellation reason and confirm
   • Addison may offer a discounted renewal to keep you-decline unless you genuinely want to stay
5. Screenshot your cancellation confirmation page immediately
   • Include the confirmation code or reference number if one is provided
   • Note the exact date and time of cancellation

Warning: Do not assume silence means cancellation. If you see no confirmation message or cancellation code, the process did not complete. Proceed to the email cancellation method below to be certain.

Cancel by email if the web option is unavailable

If you cannot find a cancellation button in your account, email is your next step. This method is actually preferable because it creates a written record that Addison must acknowledge.

1. Open your email and create a new message to info@addison.com
   • Use the email address associated with your Addison account in the subject line and body
2. Use this exact subject line: "Cancellation Request: [Your Full Name] - [Your Email]"
   • Example: "Cancellation Request: Maria Santos - maria.santos@email.com"
3. Write a brief, clear cancellation notice in the email body:
   • "I request immediate cancellation of my Addison subscription, effective immediately. My account email is [your email]. Please confirm this cancellation in writing and confirm the final billing date. Do not process any further charges after this request."
4. Attach a screenshot of your account and latest receipt to the email
   • This proves you held an active subscription
5. Send the email from the address linked to your Addison account
   • This creates an audit trail matching your account to the cancellation request
6. Take a screenshot of the sent email (including the timestamp and recipient address)
   • Save this screenshot to your cancellation folder

Pro tip: Use the email send-and-confirm function if your email client offers it, or request a read receipt. This proves Addison received your cancellation request on a specific date-critical if the company later claims your email never arrived.

Follow up if addison does not respond within 5 business days

Most companies respond to cancellation emails within 2-3 business days. If Addison stays silent, escalate immediately.

1. Send a second email to info@addison.com marked "URGENT: Follow-up Cancellation Request"
   • Reference your original email by date and time
   • State: "I have not received confirmation of my cancellation request from [original date]. If this charge is processed again, I will file a complaint with the Department of Trade and Industry under the Consumer Act of the Philippines."
2. If Addison has a phone number (212-229-5000 from their contact page), call and ask to speak with a billing representative
   • Explain that you have emailed a cancellation request and are following up
   • Ask for a direct cancellation confirmation on the phone
   • Request the representative's name and a reference number for your call
3. Take notes on every communication attempt with dates, times, and contact names
   • Save these notes in your cancellation folder

What happens after you cancel addison

Cancellation is not final until you see proof. Here is what you should expect and watch for in the days after you submit your request.

Access and billing after your cancellation request

In most cases, Addison will allow you to access your account until the end of your current billing cycle. This is standard practice: you paid for the month, so you keep access until that month expires. After the renewal date passes, your access should terminate automatically.

Check your account 1-2 days after the renewal date was supposed to occur. If you can still log in and see active features, Addison may not have processed your cancellation. Take a screenshot of the unexpired access and email Addison again with evidence.

Warning: Some services continue to bill even after cancellation if they do not successfully remove your payment method. Monitor your bank or digital wallet account for at least 2 billing cycles after cancellation to confirm no new charges appear.

Checking your payment history and the final charge

After your renewal date passes, log into your Addison account one more time to confirm your last invoice. This final charge should be dated on or before your cancellation request date. Screenshot it for your records.

Then review your bank statement, credit card, GCash, or Maya account for any charges with "Addison" in the description after that final date. If you see a charge dated after your cancellation request, that is a billing error and grounds for a refund demand.

Refunds and disputing charges after cancellation

Philippine consumer law entitles you to a refund for any charges incurred after you requested cancellation. The process is straightforward if you have documentation.

When you are entitled to a refund from addison

You can demand a refund if any of these situations apply:

• Addison charged you after you submitted a cancellation request via email or account dashboard
• Addison did not provide a cancellation confirmation or reference number within 5 business days of your request
• You attempted to cancel through the web account but discovered months later that the company never processed the cancellation
• Addison misrepresented the cancellation process or made it deliberately difficult to find

Under the Consumer Act of the Philippines, Addison must refund unauthorized charges. The burden falls on Addison to prove your subscription remained valid-not on you.

How to request your refund from addison

1. Send a formal refund request email to info@addison.com
   • Subject: "Refund Request: Unauthorized Charges After Cancellation"
   • Include: (a) your account email, (b) the dates of unauthorized charges, (c) the amounts, (d) your cancellation request date
2. Attach screenshots of your cancellation request email and the disputed charges on your bank or digital wallet statement
3. State the refund amount you are requesting and your preferred refund method (original payment method is standard)
4. Set a deadline: "Please process this refund within 14 days of this email or I will escalate to the Department of Trade and Industry"
5. Send the email via your email client's read receipt or registered mail function if possible

Pro tip: Addison will often process refunds within 7-10 days if you provide clear documentation. Most companies prefer a quick refund over a DTI complaint, which carries fines and reputational damage.

Escalating to the DTI if addison refuses your refund

If Addison does not respond to your refund request within 14 days, file a complaint with the Department of Trade and Industry. You can file online through the DTI Consumer Complaint Center or visit a local DTI office in your city or province.

Your complaint should include:

• A copy of your cancellation request email and Addison's response (or proof of non-response)
• Screenshots of the disputed charges
• Your account information and subscription history
• Proof that you attempted to resolve the issue with Addison directly

The DTI investigates the complaint at no cost to you and can compel Addison to refund your money. Most companies respond immediately once a DTI case is filed.

Common mistakes people make when canceling addison

Cancellation confusion is designed into services like Addison, and even careful consumers often trip on preventable errors. Here are the traps to avoid.

Relying only on account dashboard actions without written confirmation

You clicked "cancel" on the web and saw a screen that looked like confirmation. Three months later, you got charged again. This is the most common cancellation nightmare, and it happens because account dashboards often do not send follow-up confirmation emails.

Solution: Always follow up any account-based cancellation with an email to info@addison.com saying, "I canceled my subscription on [date] through my account. Please confirm this cancellation in writing." This creates a paper trail that protects you if Addison's system failed.

Assuming a refusal to charge is a successful cancellation

Your credit card got declined on the renewal date, so you assumed the subscription ended. Wrong. Many companies treat declined payments as temporary-they retry after a few days or weeks, often successfully. A declined charge is not a cancellation; it is just a pause.

Solution: Do not rely on payment method failures. Always send a formal cancellation email, even if a charge recently failed. This removes ambiguity.

Deleting cancellation confirmation emails before the dispute period ends

You received a cancellation confirmation from Addison, felt relieved, and deleted the email. Eight weeks later, another charge hit. You have no proof you canceled because you deleted the evidence.

Solution: Create a folder in your email labeled "Subscription Cancellations" and keep every cancellation confirmation email for at least one full year. Some email providers let you flag important messages; use that feature too.

Not monitoring your payment method after "canceling"

You canceled Addison and moved on with your life. You did not check your bank account for six months. When you finally reviewed your statement, you discovered four unauthorized charges you never noticed.

Solution: Set a phone reminder for one week after your cancellation request to review your bank and digital wallet statements. Repeat the check at 30 days and 60 days. Early detection of unauthorized charges makes refunds faster and easier.

Pricing overview and what you are paying for

Understanding Addison's pricing structure helps you negotiate cancellation and quantify any refund you deserve.

Note: Addison does not publish clear Philippine local pricing, so the PHP equivalent fluctuates with exchange rates. Your actual charge may differ slightly depending on your bank's conversion rate and any local payment processing fees.

The CV Boxx Plus plan grants access to Addison's courses, coaching, and community features for one month. After the month expires, the subscription renews automatically unless you cancel. There is no confirmed multi-month discount or annual plan pricing in the verified sources available.

Should you cancel addison, or should you stay?

Before you complete cancellation, consider whether Addison actually serves you. Sometimes the friction of cancellation masks a service worth keeping.

Reasons to keep your addison subscription

• You actively use courses or coaching materials and see measurable progress
• The ₱1,150-₱1,200 monthly cost fits comfortably in your budget
• The community or expert network provides real value to your career or personal growth
• You have a goal you are actively working toward with Addison's help

Reasons to cancel addison immediately

• You have not logged in for more than one month or do not plan to use the features
• The monthly ₱1,200 cost is a burden you cannot justify
• You can find equivalent content or coaching through a more affordable or transparent service
• The lack of cancellation transparency has already eroded your trust in the company
• You have already received the specific training or coaching you initially paid for

Stopee helps thousands of Philippine consumers decide whether to cancel or renegotiate subscriptions. If you are genuinely unsure, try emailing Addison to ask about a pause or discounted trial period before you cancel permanently. Some companies offer temporary reductions to keep customers-it never hurts to ask.

Mistakes to avoid and safeguards to put in place

Even after you cancel Addison, the risk does not fully disappear. Protect yourself going forward with these practices.

Going forward: prevent the addison problem from repeating

1. Do not save payment methods on subscription platforms unless absolutely necessary
   • Enter your card details each time you pay, or delete your saved card after each purchase
   • This gives you control over each charge instead of allowing auto-renewal
2. Create a spreadsheet of every subscription you pay for
   • Include: service name, monthly cost, renewal date, cancellation email, and cancellation method
   • Review this spreadsheet every month to catch surprise charges immediately
3. Set phone calendar reminders for each subscription renewal date minus one week
   • Use the reminder to decide: keep or cancel? This prevents "forgotten subscriptions" from costing you hundreds of pesos annually
4. Check your bank and digital wallet statements weekly
   • Search for subscription-related charges and flag anything unfamiliar
5. Save all cancellation confirmations in a folder that syncs to the cloud
   • If your device fails, your cancellation proof still exists

Pro tip: Many banks and digital wallet apps now offer subscription management dashboards. GCash and Maya users can see recurring charges in their account settings. Review this section monthly to catch subscriptions you forgot you authorized.

What to do if addison continues charging you after cancellation

You followed every step and canceled properly, but the charge still appeared. Here is your escalation roadmap.

Stop the charge immediately at your bank or digital wallet

Do not wait for Addison to fix this. If you see an unauthorized charge after cancellation, take action the same day:

1. Log into your bank account or GCash/Maya app and locate the Addison charge
2. If your bank offers a "Dispute Transaction" or "Report Fraud" option, use it
   • Banks often reverse charges within 3-5 business days if you dispute within 60 days
3. If you used a credit card, call your card's customer service and report the unauthorized charge
4. Take a screenshot of the disputed charge showing the date, amount, and merchant name
5. Keep a detailed note of: your dispute date, the bank representative's name, and any dispute reference number

Demand a refund from addison in writing

Send an urgent email to info@addison.com with the subject line: "DISPUTE: Unauthorized Charge After Cancellation Request."

Include in the email:

• Your original cancellation request date and method
• The unauthorized charge date and amount
• A screenshot of your cancellation confirmation email (or proof you attempted cancellation)
• A screenshot of the unauthorized charge from your bank or digital wallet
• Your demand: "Refund the unauthorized charge of [amount] within 5 business days or I will escalate to the Department of Trade and Industry and dispute this transaction with my bank"

Send this email from your phone with a read receipt request. Most companies respond to this tone immediately because they understand the DTI carries legal penalties.

File a complaint with the department of trade and industry if addison does not refund

Visit the DTI Consumer Complaint Center online or in person at your local DTI office. File a complaint for violation of the Consumer Act of the Philippines under these grounds:

• Deceptive subscription practices (hiding the cancellation process)
• Unauthorized billing after cancellation request
• Failure to honor consumer cancellation rights

The DTI will contact Addison and compel them to respond. In most cases, the company refunds immediately because a DTI case on record damages their reputation and legal standing.

Cancellation checklist: your step-by-step action plan

Use this checklist to ensure you do not miss any cancellation step.

Contact information and next steps

Here is the verified contact information for Addison and the Philippine authorities you may need to escalate to.

Addison customer support and cancellation contact

Phone: (212) 229 5000 (United States-based; call during US business hours)

Email: info@addison.com (use for written cancellation requests)

Website: addison.com/contact/ (official contact page; no live chat confirmed)

Address: Addison operates from the United States with no confirmed local Philippine office or postal address available in verified sources. All cancellation requests must be directed to the email address above.

Philippine consumer protection authorities

Department of Trade and Industry (DTI): File complaints at dti.gov.ph or visit your local DTI office in your city or province. Use this escalation if Addison refuses to cancel your subscription or process a refund after unauthorized billing.

Your bank or digital wallet provider: Dispute unauthorized charges directly through your bank, credit card company, GCash, or Maya app. Most providers reverse charges within 3-5 days if you report within 60 days.

Why stopee is your ally in this process

Stopee has helped thousands of consumers cancel confusing subscriptions like Addison and recover unauthorized charges. Our guides walk you through the exact language to use in cancellation emails, the supporting documents Addison must accept, and the escalation steps that force refunds. If you feel stuck at any point-whether Addison is not responding, your cancellation seems lost, or you are unsure whether a charge was authorized-Stopee provides the clarity and confidence you need to push back effectively. Your money and your time matter. Use this guide, document every step, and do not let Addison's opacity stop you from taking control.