Manage Easyfinder

How to cancel easyfinder and avoid hidden renewal charges in the philippines

What easyfinder is and why you might want to cancel

Easyfinder is a subscription-based SaaS platform designed to help Philippine businesses improve product discovery and customer experience on their websites. The service offers integrations, page selection tools, and support features meant to guide visitors through your digital storefront more effectively. If you signed up to test it or found it wasn't the right fit for your team, you need to know the cancellation process now, before an unwanted charge hits your account.

How easyfinder charges you

The service operates on a recurring subscription model with a critical detail you must understand: Easyfinder offers a 14-day free trial that automatically converts to the Standard plan at ₱1,000.00 per month unless you cancel before the trial ends. This automatic upgrade is where most users get caught. You sign up to test the tool, forget about it, and then a ₱1,000 charge appears on your billing statement without warning.

The Standard plan (₱1,000.00 monthly) includes access to up to 1,500 customer uses, 500 products, all integrations, the page selector tool, and standard priority support. If you're no longer using these features or decided the tool wasn't worth the cost, you need to cancel your subscription actively-silence won't stop the charges.

When you should cancel easyfinder

You have solid reasons to cancel if you're not actively using the product discovery features, if your team moved to a competing tool, or if the monthly cost doesn't deliver enough value for your business. You should also cancel immediately if you signed up for the trial but never intended to become a paid customer. The longer you wait, the closer you get to your next billing cycle, and Stopee recommends taking action at least 5 business days before your renewal date to ensure your cancellation processes in time.

If you've already been charged and believe the charge was unfair, you have consumer protection rights under the Consumer Act of the Philippines (Republic Act No. 7394), which gives you a window to dispute unauthorized or misleading charges. Stopee covers those rights in detail below.

Your consumer rights when cancelling easyfinder in the philippines

Philippine consumer law protects you when cancelling subscription services, especially when the billing terms aren't transparent or when automatic renewals occur without explicit consent.

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 (the Consumer Act of the Philippines) states that businesses must provide clear, written disclosure of all subscription terms before you're charged. This includes the trial period, the conversion date, renewal amounts, and the cancellation process. If Easyfinder's cancellation instructions were buried, unclear, or missing from your account dashboard, that's a violation you can cite when filing a complaint.

The law also protects you from misleading or deceptive practices. If you were led to believe the trial was fully free with no automatic charges, and then were billed without a clear warning, you have grounds to dispute the charge and request a refund. Stopee advises taking screenshots of any confusing billing language and saving all email confirmations before you contact support.

Your right to cancel and how to escalate if refused

You have the absolute right to cancel your Easyfinder subscription at any time. The service provider cannot force you to remain a customer or impose punitive cancellation fees for monthly plans (unlike annual contracts, which may have different terms). If Easyfinder refuses to cancel your account or continues to charge you after you've submitted a cancellation request, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group, which handles subscription and billing disputes across the Philippines.

Keep all documentation: your cancellation request (email), the date you submitted it, any confirmation number, and screenshots of your account. This evidence is essential if you need to file a formal complaint. Stopee recommends sending your cancellation request via email to contact@easyfinder.ai so you have a timestamped record.

How to cancel easyfinder: step-by-step process

Easyfinder does not publish a detailed cancellation guide on its website, so you'll need to navigate your account settings carefully or contact support directly. Here are the two most reliable methods.

Method one: cancel through your easyfinder account dashboard

1. Log in to your Easyfinder account at easyfinder.ai with your registered email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email recovery link.
2. Navigate to your account settings. Look for a menu option labeled "Account", "Settings", "Profile", or "Billing".
   • This menu is usually located in the top-right corner (often your profile icon or initials).
3. Find your subscription or billing section. Look for tabs or links labeled "Subscription", "Plan", "Billing", or "Payments".
   • This section will show your current plan name and renewal date.
4. Look for a "Cancel subscription", "Downgrade", or "Manage plan" button.
   • Some platforms hide this option under "More options" or "Advanced settings"-scroll down if you don't see it immediately.
5. Click the cancellation option and confirm your choice when prompted.
   • You may see a discount offer or pause option; ignore these if you want to cancel completely.
6. Take a screenshot of the cancellation confirmation page showing the date your account will be cancelled.
   • Save this image in case you need evidence later.
7. Check your email for a cancellation confirmation message within 10 minutes.
   • Warning: If you do not receive a confirmation email within 15 minutes, your cancellation may not have processed. Move to Method Two immediately.

Method two: cancel by contacting easyfinder support directly

1. Send a cancellation email to contact@easyfinder.ai with a clear subject line: "Cancellation Request for [Your Account Email]".
   • Include your full name, registered email address, and the date you signed up if possible.
2. State your cancellation request explicitly. Write: "I request to cancel my Easyfinder subscription effective immediately" or "effective [specific date before your next billing date]".
   • Specificity is important. Vague requests ("I want to stop using this") can be missed or misinterpreted.
3. Request written confirmation of your cancellation and your final billing date.
   • Ask them to confirm: "Please confirm the date my subscription will be cancelled and whether I will be charged again."
4. Send the email from the address registered to your Easyfinder account.
   • This ensures the support team can quickly locate your profile.
5. Wait for a response within 2-3 business days.
   • Pro tip: Easyfinder does not list live chat or phone support for Philippines-based customers, so email is your primary channel. If you don't hear back within 3 days, send a follow-up email.
6. Once you receive confirmation, save the support team's email response to your files.
   • This is your proof of cancellation if a charge appears on your next billing cycle.

What happens to your data and access after cancellation

After you cancel Easyfinder, your account access will remain active until the end of your current billing cycle (usually 30 days from your cancellation date, depending on when you signed up). You won't lose access mid-month, but you will lose access after that final billing period expires.

How to export your data before you lose access

Easyfinder does not publish a clear data export policy on its website, so assume your data (product lists, page configurations, customer usage records) may not be available after your subscription ends. Before you cancel, download or copy anything you might need later.

• Take screenshots of your page configurations and customer experience flows.
• Export any product listings or customer interaction data if the interface offers a download option.
• Save any custom integrations or API keys you configured.
• Document any third-party tools connected to Easyfinder so you can reconnect them elsewhere.

Warning: Do not wait until after cancellation to ask for your data. Once your subscription expires, Easyfinder may delete or archive your account, and recovery becomes much more difficult. Stopee recommends exporting everything the same day you submit your cancellation request.

What to expect on your final invoice

Your final invoice will reflect charges only through your cancellation date. If you cancel on the 15th of the month but your billing date is the 1st of each month, you should not be charged again. If a charge appears after your cancellation date, that's a billing error, and you should dispute it immediately with Easyfinder and your payment provider.

Refunds: what to expect and how to claim one

Easyfinder does not publish a formal refund policy on its website, which creates uncertainty for customers. In general, SaaS subscriptions don't offer refunds for partially used months, but Philippine consumer law may entitle you to a refund if the service was misrepresented or if you were charged without clear consent.

When you can request a refund

You have a legitimate case for a refund if any of the following apply:

• You were charged during your 14-day trial without clear notification that the trial was ending and auto-conversion would occur.
• You cancelled your subscription but were charged anyway in a subsequent billing cycle.
• The service was unavailable or non-functional for a substantial part of your billing month, and Easyfinder made no effort to compensate you.
• You cancelled within 30 days of your first charge and can demonstrate you never intended to become a paid customer.

How to request a refund from easyfinder

1. Email contact@easyfinder.ai with the subject: "Refund Request for [Your Account Email]".
   • Include the charge date, the amount charged (₱1,000.00), and a clear explanation of why you believe the charge was unfair.
2. Reference the relevant reason from the list above and cite Republic Act No. 7394 (Consumer Act of the Philippines) if the charge violated the service's disclosure obligations.
   • Example: "I was not clearly notified that my 14-day trial would convert to a paid subscription on [date]. This violates RA 7394 section 100 (clear disclosure of terms)."
3. Request a full refund and ask for the refund to be processed within 5-7 business days.
   • Include your original payment method (credit card, online banking, PayPal, etc.) so the refund can be issued to the same source.
4. If Easyfinder refuses or doesn't respond within 7 days, file a dispute with your payment provider.
   • Contact your credit card issuer, bank, or PayPal and file a chargeback claiming "unauthorized charge" or "service not as described". Your cancellation email and screenshot evidence will support your claim.
5. If the refund is still not resolved, file a formal complaint with the Department of Trade and Industry (DTI) Consumer Protection Group.
   • You can file online at dti.gov.ph or visit your nearest DTI office. Include all documentation: cancellation request, refund request email, support responses, and payment records.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small mistakes can leave you stuck paying for a service you've already tried to quit. Here's what typically goes wrong and how to stay safe.

Mistake one: cancelling without checking your renewal date first

Many users cancel their subscription only to find they've been charged again because they cancelled after their billing date had already passed. Before you take any action, log into your account and screenshot your current plan, your renewal date, and the amount you'll be charged next. If your renewal is less than 5 days away, Stopee recommends cancelling via email to ensure you have a timestamped cancellation request on file.

Mistake two: assuming your cancellation was processed without confirmation

Just because you clicked a cancellation button doesn't mean it worked. Always wait for an email confirmation from Easyfinder stating your subscription has been cancelled and the date your access will end. If you don't receive that email within 15 minutes, go back to your account settings and check whether the cancellation actually processed. If it didn't, contact support immediately via the email method described above.

Mistake three: not saving proof of your cancellation request

If a charge appears on your account after you cancelled, you need evidence that you submitted a cancellation request. Save everything: the date you cancelled, any confirmation number, a screenshot of the cancellation confirmation page, and the email you sent to support. Without this proof, disputing the charge with your bank or the DTI becomes much harder. Stopee recommends creating a folder on your phone or computer labeled "Easyfinder Cancellation" and keeping all proof in one place.

Mistake four: not exporting your data before cancellation

Once your subscription expires, your access to your data may disappear instantly. If you had product configurations, customer experience flows, or integration settings stored in Easyfinder, download everything before you cancel. You won't get a second chance after your account closes.

Pricing comparison and cancellation checklist for easyfinder

Understanding Easyfinder's costs helps you decide whether cancellation makes sense financially and whether you're being charged fairly.

Cancellation checklist: before you submit your request

Use this checklist to ensure you don't miss any critical steps before cancelling.

• Screenshot your current plan name, renewal date, and the amount you'll be charged next month.
• Check whether your 14-day trial is still active or whether you're already in a paid billing cycle.
• Export or save any product lists, page configurations, or customer experience flows you created in Easyfinder.
• Document any third-party tools or integrations connected to your Easyfinder account so you can reconnect them elsewhere if needed.
• Verify your cancellation email address (contact@easyfinder.ai) and confirm it's working by sending a test email first if you're uncertain.
• Decide whether you'll cancel through your account dashboard (if available) or via email-or use both methods to be absolutely certain.
• Set a reminder for 3 business days after you submit your cancellation request to follow up if you haven't received confirmation.
• Save the confirmation email in a dedicated folder labeled "Easyfinder Cancellation" for future reference.

Easyfinder cancellation address and contact information

Easyfinder does not maintain a physical office address in the Philippines that they publish publicly. Your primary contact method for cancellation is email. The service's registered business location is disclosed in their Terms and Conditions (clause 24) and Privacy Policy, but for practical purposes, use the email channel below.

How to contact easyfinder for cancellation

If easyfinder doesn't respond or refuses to cancel

If Easyfinder does not respond to your cancellation request within 5 business days, or if they refuse to cancel your account, escalate your complaint to the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a complaint online at dti.gov.ph or visit your nearest DTI office in your region. Include copies of your cancellation request emails, any refusal messages from Easyfinder, and your billing records. The DTI handles subscription and billing disputes across the Philippines and has the authority to compel companies to honour cancellation requests and issue refunds when warranted.

Final thoughts: take control of your subscriptions today

Cancelling Easyfinder doesn't have to be stressful or confusing. You have clear consumer rights under Philippine law, and you have two reliable methods to cancel: through your account dashboard or via a direct email to support. The most important step is acting before your next billing date and keeping proof of your cancellation request. Do not let an unwanted ₱1,000 charge appear on your account because you assumed silence would stop the subscription.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute hidden charges, and recover refunds they didn't think they could get. Whether you're cancelling Easyfinder because you found a better tool, because the cost doesn't justify the value, or because you never intended to become a paid customer in the first place, you now have the exact steps to take control. Follow the checklist, send your cancellation email, save your confirmation, and move forward with confidence. Your financial security depends on staying in charge of what you're paying for-and Stopee is here to support you every step of the way.