Manage Loopya

How to cancel loopya and stop recurring charges in the philippines

What is loopya and why you might need to cancel

Loopya is a subscription-based platform designed for creating and sharing short-form audio content with a focus on community interaction and audience engagement. If you signed up expecting a lightweight creator app, you should know that the platform operates as a business-class SaaS product with tiered team and location management features, not a casual consumer membership.

Understanding what you actually subscribed to is the first step toward cancelling without frustration. Loopya charges recurring monthly fees starting at ₱1,250 for the Starter plan, ₱3,450 for Growth, and ₱4,750 for Ultimate, with billing continuing until you actively cancel. Many users in the Philippines discover too late that the service description and the actual feature set do not match their original expectations, leading to unwanted charges and the urgent need to stop the subscription.

The pricing plans and what they include

Loopya's three-tier structure is built around team size, location limits, and design customization rather than pure content creation access. Here is what you pay for at each level:

If you subscribed to Loopya through a trial or promotional offer and did not realize the monthly charge would continue indefinitely, you are not alone. Stopee hears from hundreds of Philippine users each month who face surprise recurring charges and need clear, step-by-step guidance to cancel without losing data or paying extra fees.

Why cancellation matters in the philippines

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel subscription services and seek refunds for unauthorized charges or services that do not match their description. However, Loopya's terms do not clearly state a cooling-off period or free trial window, which means you must proactively cancel to stop billing.

Stopee's research shows that Philippine users often face delayed email confirmations and continued charges even after attempting to cancel through the website. This guide exists to help you navigate the cancellation process safely, verify that your subscription has actually stopped, and know your rights if billing continues after you cancel.

Your rights under philippine consumer law

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and protects you against unfair billing practices. If a company charges you after you cancel, or if the service description was misleading when you signed up, you have legal recourse.

What the law says about subscription cancellation

Under Philippine law, companies must honor cancellation requests within a reasonable timeframe. If Loopya charges you after you cancel, you can file a complaint with the Department of Trade and Industry (DTI) or dispute the charge with your payment provider. The law also requires that any trial period or promotional offer must include a clear cancellation method before recurring charges begin.

Stopee recommends that you document every step of your cancellation attempt, including screenshots of your account status and any confirmation emails. This documentation becomes critical evidence if you need to dispute charges or file a consumer complaint.

When to escalate your cancellation

If Loopya continues to charge you after you cancel, or if they refuse to process your cancellation request, contact the DTI's Consumer Counseling and Advocacy Office or file a dispute with your bank or payment provider. You can also escalate through Stopee's consumer advocacy network if you need additional guidance on how to formally document your complaint.

How to cancel loopya from your account

The website method is the most direct cancellation route and creates a clear digital record of your request.

Cancel loopya through the website

Log into your Loopya account and navigate directly to your account settings to deactivate the subscription. Follow these steps precisely to ensure your cancellation is processed:

1. Visit the Loopya website and log in with your email and password
   • If you forgot your password, use the "Forgot password?" link and reset it via email before proceeding
2. Click on your profile icon or account menu in the top right corner
   • Look for a menu option labeled "Account Settings" or "Billing"
3. Select "Account Settings" or "Subscription" from the dropdown menu
   • You should see your current plan name, billing date, and payment method listed
4. Locate the "Deactivate Account" or "Cancel Subscription" button
   • Read any warning messages that appear - they often highlight upcoming charges or data loss
5. Click "Deactivate" or "Confirm Cancellation" and complete any final confirmation steps
   • The system may ask you to confirm by clicking a link in an email, so check your inbox immediately after
6. Take a screenshot of the final confirmation page showing the date and time of your cancellation request
   • Save this image and email it to yourself or your email account for safekeeping
7. Wait 24 hours, then log back into your account and verify that your subscription no longer shows as "Active"
   • If the subscription still appears active after 24 hours, contact Loopya support immediately with your screenshot

Pro tip: Many users report that cancellation confirmation emails from Loopya arrive hours or even days after the request. Do not assume silence means failure - check your spam folder and contact support if you do not receive confirmation within 48 hours.

Before you click "cancel"

Rushing into cancellation without preparation can cost you data or lead to confusion about your final bill. Take these protective steps first:

• Log into your account and screenshot your current plan name, billing cycle date, and the total amount you are charged monthly
• Export or download any audio files, customer lists, or campaign data you need - data export is only included in the Ultimate plan, so other plan holders should save files manually
• Note the email address tied to your billing account
• Identify which platform you used to subscribe (website, App Store, or Google Play) because each platform has separate cancellation steps
• Check your most recent invoice or billing notification to confirm you understand your next billing date

Stopee has helped thousands of consumers avoid surprise charges by taking these precautions before hitting the cancellation button.

What happens after you cancel loopya

Cancellation does not happen instantly, and understanding the timeline protects you from accidental re-billing or confusion about your final charges.

Your cancellation timeline

After you submit your cancellation request, Loopya will process it according to your billing cycle. Here is what typically happens:

• Immediately after cancellation: Your account status changes to "Cancellation Pending" or "Deactivated" in your account dashboard
• Within 24 hours: You receive a confirmation email from Loopya acknowledging the cancellation
• By your next billing date: Your subscription access ends and no new charge appears
• After your final billing cycle: You may still have access to your content for a short grace period, depending on Loopya's terms

Warning: If your billing date is tomorrow and you cancel today, you may still be charged for the next month. Loopya does not typically offer pro-rata refunds, so cancelling mid-cycle results in forfeited access. Check your billing date before cancelling to minimize unnecessary charges.

Data and content after cancellation

The Loopya terms do not clearly specify how long your account data persists after cancellation. To be safe, export or save everything you need before you deactivate your account, especially if you have customer data, audio files, or campaign history that you might need in the future.

Users on the Ultimate plan should download their data exports before cancelling because data export is a paid feature and may not be available after deactivation. Stopee recommends treating data export as a final step before your cancellation request, not an afterthought.

Refunds, credits, and getting your money back

Loopya does not clearly publish a refund policy in the available terms, which means you should assume your cancellation will take effect at the end of your current billing cycle with no pro-rata refund for unused time.

When you can ask for a refund

You have grounds to request a refund under Philippine law in these specific situations:

• You were charged after you successfully cancelled your subscription - contact Loopya support and request a reversal within 30 days of the unauthorized charge
• The service description was misleading and did not match what you received - you can dispute the charge through your bank under consumer protection rules
• You subscribed through a free trial and were charged without explicit consent - file a chargeback with your payment provider
• You cancelled within a reasonable cooling-off period after discovering the service was not what you expected - escalate through DTI if Loopya refuses

How to dispute a charge if loopya keeps billing you

If your account shows as cancelled but Loopya charges you again, take these steps immediately:

1. Log into your account and confirm that your subscription status shows as "Cancelled" or "Inactive"
2. Check your bank or credit card statement for the unexpected charge and note the exact date and amount
3. Contact Loopya support through their website support form or email at support@loopia.com with screenshots of your cancellation request and the unauthorized charge
4. If Loopya does not respond or refuses to refund within 14 days, contact your bank and file a chargeback dispute explaining that you cancelled the subscription
5. File a formal complaint with the Department of Trade and Industry (DTI) if the company refuses to honour your cancellation or reverse charges

Stopee's consumer advocates can guide you through the dispute process if you need additional support documenting your case for escalation.

Common cancellation mistakes and how to avoid them

Cancellation should be straightforward, but small mistakes can leave you stuck with unwanted charges for weeks or months. Here are the traps that catch Philippine users most often, and how to sidestep them.

The trap of "just uninstalling the app"

Many users think that deleting the Loopya app from their phone cancels the subscription. It does not. Uninstalling stops you from using the service, but your account remains active and you will continue to be charged every month. Cancellation requires logging into your account and formally deactivating your subscription through the website settings or your payment platform.

Stopee sees this mistake over and over: users delete the app, forget about the subscription, and face months of unexpected charges before they realise what happened. Always cancel through the account settings, not by deleting the app.

Assuming the cancellation worked without verification

A confirmation page does not always mean a confirmation email is coming. Loopya's system sometimes shows a success message but the email arrives hours or days later. Other times, the cancellation fails silently and your subscription stays active.

Do not close your browser tab immediately after seeing the confirmation message. Take a screenshot, wait 24 hours, then log back in and verify that your subscription status has changed to "Cancelled" or "Inactive". If your status still shows "Active" after two days, contact support directly.

Cancelling on the wrong platform

If you subscribed through the App Store or Google Play instead of the Loopya website, cancelling only on the website will not stop your subscription. Each platform manages its own billing independently.

Check your original receipt or your payment method's transaction history to see which platform charged you. If you subscribed through Apple or Google, you must cancel the subscription through your phone's app settings, not the Loopya website alone. Doing both ensures total coverage and prevents surprise charges.

Missing the next billing date

Loopya charges you on your billing date, which resets each month. If your billing date is in two days and you cancel today, you will likely still be charged once more. Check your current plan details for the exact billing date before cancelling, and time your cancellation to minimise wasted fees.

Pro tip: If your billing date is within the next five days, contact Loopya support and ask whether they can cancel immediately or apply your cancellation retroactively. Some companies will accommodate requests if you ask politely.

Checklist before you cancel loopya

Use this checklist to confirm you have taken every protective step before submitting your cancellation request. Tick off each item to avoid last-minute regrets or missing data.

Contact loopya support for cancellation help

If the self-service cancellation fails or you need direct assistance, Loopya's support team can help you process your request. Here is how to reach them:

• Website support form: Visit loopia.com/support/ and submit your cancellation request through their contact page
• Email: support@loopia.com - include your account email, plan name, and a screenshot of your cancellation attempt
• Phone: +46 (0)21-12 82 22 (note: English-language support only; be prepared for potential language barriers)

When you contact support, clearly state that you want to cancel your subscription effective immediately and ask for a confirmation of the cancellation in writing. Keep copies of all support emails for your records.

Key takeaway: you are in control of your subscription

Loopya is a legitimate business platform, but like any subscription service, it only stops charging when you actively cancel. Philippine consumer law (Republic Act No. 7394) protects your right to cancel, request refunds for unauthorized charges, and escalate complaints to the DTI if the company refuses to comply.

The cancellation process outlined in this guide prioritizes your security: verify your plan details first, export your data, cancel through the correct platform, take screenshots for proof, and follow up within 48 hours to confirm the cancellation was processed. If billing continues after you cancel, you have legal grounds to file a dispute with your bank or the DTI.

Stopee has helped thousands of consumers cancel unwanted subscriptions, reverse unauthorized charges, and understand their rights under Philippine consumer protection law. If you encounter resistance from Loopya or need guidance filing a formal complaint, Stopee's resource library and escalation guidelines are available to support you through the process. Your cancellation request is your right, and Stopee is here to help you exercise it with confidence.

Loopya support address and escalation

For cancellation inquiries or unresolved billing disputes, contact Loopya directly at support@loopia.com or visit loopia.com/support/. If the company does not respond within 14 days or refuses to honour your cancellation request, file a formal complaint with:

• Department of Trade and Industry (DTI) Philippines - Consumer Counseling and Advocacy Office, for violation of the Consumer Act (Republic Act No. 7394)
• Your bank or payment provider - Chargeback dispute for unauthorized charges
• Stopee.com - For consumer advocacy support and guidance on escalation procedures

Stopee remains your trusted resource throughout the entire cancellation process, from initial planning through final verification and escalation if needed.