Manage Memento

How to cancel memento and stop unwanted charges in the philippines

What is memento and why you might want to cancel

Memento is a subscription-based memory-keeping app that helps you organize photos, journals, and personal projects in one digital space. If you signed up for the free 3-day trial in the Philippines and forgot to cancel before your first billing date, a charge of ₱480.00 (Pro plan) or ₱840.00 (Business plan) likely hit your account without warning. That auto-renewal shock is exactly why you are here, and Stopee understands the frustration of unexpected charges.

The service works on a recurring billing cycle, meaning your subscription renews automatically every month unless you actively cancel before the renewal date. Many users in the Philippines sign up to test the AI features or cloud storage, then decide the monthly cost is not worth keeping. If that sounds like you, this guide will show you exactly how to cancel Memento and protect yourself from future charges.

How memento's subscription structure works

Memento offers two paid tiers in the Philippines. The Pro plan costs ₱480.00 per month and includes 5 GB of cloud storage, unlimited entries and libraries, 2,000 AI credits, and sharing tools. The Business plan costs ₱840.00 per month and doubles your cloud storage to 20 GB per user while increasing AI credits to 3,000 per user, designed for team or professional use.

Both plans auto-renew on your billing date unless you cancel beforehand. The app also integrates with App Store (for iOS) and Google Play (for Android), which means your cancellation method depends on where you actually subscribed. If you signed up directly on the Memento website, you cancel there. If you subscribed through an app store, you must cancel through that platform instead, or charges will keep coming.

Why users typically cancel memento

Most cancellations happen because the monthly fee does not align with actual usage. You might have tested the AI writing features, realized you do not need 5 GB of storage, or simply prefer free alternatives like Google Photos or OneNote. Others discover that Memento's customer support is difficult to reach by email (privacy@memento.com), with no live chat or phone number available, which leaves users feeling unsupported when they want to cancel or request a refund.

The lack of transparent cancellation paths on the website also frustrates users. Unlike major streaming services or social platforms, Memento does not advertise where you go to cancel, which can make the process feel deliberately hidden. Stopee exists to cut through that confusion and give you a direct, step-by-step plan to cancel without losing money or wasting time.

Pricing breakdown and what you are paying for in the philippines

If you are a casual user who only stored a handful of memories and never touched the AI tools, you are paying for features you do not use. That is the honest truth, and Stopee wants you to make an informed decision about whether this subscription serves you.

Your consumer rights when canceling a subscription in the philippines

The Philippines has clear consumer protection laws that apply to digital subscriptions like Memento. Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any service, and companies must process cancellations without unnecessary delays or barriers. You also have the right to request proof that your cancellation was accepted.

If Memento continues to charge you after you cancel, or refuses to process your cancellation request, you can escalate the complaint to the Department of Trade and Industry (DTI). You have the power here. Do not let the company hide behind "terms and conditions" as an excuse to keep billing you.

Most importantly, if you cancel within 14 days of your first charge and have not used significant features, you may have grounds to request a refund under consumer protection rules. Stopee recommends documenting everything: the date you subscribed, the date you received the charge, and the exact date you submitted your cancellation request. Screenshots are your best friend in disputes.

How to cancel memento before your next billing date

Step 1: locate your billing date and plan details

Before you cancel, you need to know exactly when your next renewal charge will hit. Log into your Memento account on the website and navigate to your account settings or subscription section. Look for a screen that shows your current plan name, the monthly amount you are paying, and the date your subscription renews.

Pro tip: Take a full-screen screenshot of this information right now. If you later dispute a charge or need proof of cancellation, this screenshot will be evidence that you acted in time.

Write down or photo the exact renewal date. If today is the 5th and your renewal is on the 8th, you have 3 days to cancel. If your renewal is more than a week away, you have breathing room, but do not procrastinate. Stopee has seen too many customers miss their window by a single day.

Step 2: identify where you subscribed

Your cancellation method depends on where your subscription started. Answer this question: Did you sign up on memento.com directly, or did you subscribe through the App Store or Google Play?

• Website: Cancel via your Memento account settings
• App Store (iOS): Cancel through your Apple ID settings
• Google Play (Android): Cancel through your Google Play account

This distinction matters because canceling in the wrong place will not stop your charges. If you subscribed through App Store but try to cancel on the Memento website, you will still get billed. Stopee recommends checking your payment history first. Open your App Store or Google Play billing page and search for "Memento" to see where the charges originate.

Step 3: cancel on the memento website

If you subscribed directly on memento.com, follow these steps:

1. Log into your Memento account at memento.com using your email and password
   • If you forgot your password, click "Forgot password" and reset it now
2. Navigate to Account settings or Profile settings (usually found by clicking your avatar or name in the top-right corner)
   • Look for tabs labeled "Account", "Settings", "Subscription", or "Billing"
3. Find the Subscription or Billing section
   • You should see your current plan (Pro or Business) and the renewal date
4. Look for a button or link labeled "Cancel subscription", "Unsubscribe", or "Manage subscription"
   • If you cannot find it, visit help.memento.app and search "cancel subscription" for visual instructions
5. Click the cancellation option and confirm your choice
   • Memento may ask you why you are canceling. You can leave this blank or give feedback, but it is optional
6. Wait for a confirmation message or email
   • Screenshot the confirmation page immediately
   • Check your email (including spam folder) for a cancellation confirmation within 5 minutes

Warning: Do not close the page or leave the settings area until you see a confirmation message. If the page refreshes without a confirmation, your cancellation may not have gone through.

Step 4: cancel through app store (iPhone or iPad)

If you subscribed using your iPhone or iPad, you must cancel through Apple's App Store, not through the Memento app itself:

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top-right corner
3. Tap "Subscriptions"
4. Find and tap "Memento" in the list of active subscriptions
5. Tap "Cancel Subscription" or "Cancel Free Trial" (the option depends on whether you are in the trial or paid period)
6. Follow the prompts and confirm your cancellation
   • Apple may offer you a discount to stay. You can decline this
7. Wait for the confirmation screen and screenshot it
8. Check your Apple ID email for a cancellation receipt within minutes

Pro tip: Apple sends a confirmation email from noreply@email.apple.com. If you do not receive this within 10 minutes, your cancellation did not process. Repeat the steps above.

Step 5: cancel through google play (Android)

If you subscribed on an Android device via Google Play, cancel here:

1. Open the Google Play Store app
2. Tap your profile icon in the top-right corner
3. Tap "Manage your Google Account"
4. Swipe to the "Payments and subscriptions" or "Subscriptions" tab
5. Tap "Manage subscriptions"
6. Find and tap "Memento"
7. Tap "Cancel subscription" and confirm
   • Google may show you a cancellation survey. You can skip this
8. Screenshot the confirmation and check your Google Account email for a receipt

Warning: Google Play sometimes delays confirmation emails. Even if you do not see an email immediately, check your subscription list again 15 minutes later. If Memento no longer appears under "Manage subscriptions", your cancellation succeeded.

Step 6: contact memento support if cancellation fails

If you completed the steps above but still do not see a cancellation confirmation, email Memento support directly:

• Email: privacy@memento.com
• Subject line: "Cancellation request for [your account email]"
• Include: Your account email, screenshots of your subscription plan, and the date you attempted to cancel

Write a clear, factual message: "I attempted to cancel my Memento subscription on [date]. My renewal date is [date]. Please confirm that my cancellation has been processed and no further charges will occur." Keep the tone professional and straightforward. Stopee knows that friendly persistence often works when the automated system does not.

Expect a response within 48 hours. If Memento does not reply or refuses to cancel, escalate to the Department of Trade and Industry (DTI) with copies of your emails and screenshots.

What happens after you cancel memento

Access to your content after cancellation

Canceling your subscription does not immediately delete your account. Memento typically allows you to view and export your data (photos, journals, entries) for a limited time after cancellation, usually 30 days. Use this window to download anything you want to keep.

Log back into your account after cancellation and look for an "Export" or "Download my data" option in settings. If Memento's Terms do not clearly state how long your data remains accessible, contact support and ask: "How long will my account and content remain available after cancellation?" Get this in writing via email.

Pro tip: Do not wait. Export your memories, photos, and journal entries within the first week after cancellation. Stopee recommends downloading everything as a backup, just in case Memento deletes your data sooner than expected.

Confirming your cancellation and next steps

After cancellation, check your subscription status one week later to confirm no charge occurred. Log back into your Memento account and verify that your plan shows "Cancelled" or no longer appears in your subscription list. If a charge still appears on your card or app store billing, document the date and amount, then contact support again with this proof.

You should also check your credit card or bank statement around your old renewal date to ensure no charge went through. If Memento billed you after you canceled, you have grounds to dispute the charge with your bank under Philippine consumer protection law.

How to request a refund if you were charged after cancellation

Immediate steps to recover your money

If Memento charged you after you canceled, or if you canceled within 14 days and want your money back, act quickly. Under the Consumer Act of the Philippines, you have the right to request a refund for services you did not authorize or receive.

First, gather your evidence: the date you subscribed, the date your cancellation confirmation was received, and the date of the unwanted charge. Email Memento support at privacy@memento.com with this information and a clear refund request:

"I canceled my Memento subscription on [date] and received confirmation. However, a charge of ₱[amount] appeared on [date]. Please refund this charge to my original payment method within 7 days."

Memento should respond within 5-7 business days. If they refuse or do not respond, you have the right to escalate.

Escalating a refund dispute through your bank

If Memento ignores your refund request, contact your bank or credit card company directly. In the Philippines, you can file a chargeback or dispute claim for unauthorized charges. Provide your bank with:

• Proof of your cancellation (screenshots and email confirmations)
• The charge that appeared after cancellation
• Copies of your emails to Memento support requesting a refund
• Proof that Memento did not respond or refused your request

Your bank will open an investigation and typically refund the disputed amount within 10-20 business days while they investigate. You have this right as a consumer in the Philippines.

Escalating to the department of trade and industry

If Memento refuses to refund you and your bank does not resolve the dispute, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI in the Philippines handles consumer protection cases against companies that engage in unfair billing or subscription practices.

You can file a complaint online at dti.gov.ph or visit your local DTI office. Include all documentation: subscription proof, cancellation confirmation, refund requests, and payment records. Stopee has seen the DTI successfully pressure companies to refund customers when all other avenues failed.

Common mistakes to avoid when canceling memento

Canceling a subscription should be simple, but small errors can cost you another month of charges. Here are the traps Stopee wants you to sidestep.

Mistake 1: canceling in the wrong place

The number one error is canceling through the Memento app or website when you actually subscribed through App Store or Google Play. Deleting the Memento app does not cancel your subscription. You must cancel where you subscribed. If you are unsure, check your payment statement to see whether the charge came from Memento, Apple, or Google.

Mistake 2: canceling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge might still go through because the system processes renewals the night before. Always cancel at least 3 days before your renewal date to give the system time to update. Stopee recommends canceling a full week early if you can.

Mistake 3: not saving confirmation proof

If you do not screenshot or save your cancellation confirmation, you have no proof you canceled if a charge appears. Take screenshots immediately after cancellation and save the email confirmation that Memento or your app store sends. Keep these files for at least 90 days.

Mistake 4: deleting your account instead of canceling your subscription

Deleting your account and canceling your subscription are two different actions. You can cancel the paid subscription while keeping your account active to view your data. Do not delete your account until you are certain all charges have stopped and you have exported everything you want to keep.

Mistake 5: assuming the trial cancels automatically

Memento's free 3-day trial does not automatically convert to cancellation. You must actively cancel before the 3 days end, or your card will be charged on day 4. Set a phone reminder on day 2 of your trial if you know you do not want to continue.

Checklist: your step-by-step cancellation tracker

Use this checklist to stay organized and ensure you do not miss any steps:

When to keep your memento subscription versus cancel

Not every cancellation is the right choice. Here is an honest comparison to help you decide:

The honest truth: If you need to ask yourself whether to keep it, you probably should cancel. Subscription services work best when they solve a real problem. If Memento feels optional, Stopee recommends freeing up that ₱480 per month and revisiting the service later if you genuinely miss it.

How stopee helps you take control of your subscriptions

Canceling one subscription is frustrating. Managing multiple subscriptions across different platforms is a real problem for most people in the Philippines. You sign up for a trial here, forget to cancel there, and suddenly your bank statement shows charges from services you forgot you had.

Stopee exists to solve this exact problem. At stopee.com, we provide step-by-step cancellation guides for hundreds of subscription services, just like the one you are reading now. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and take back control of their money. Whether you are canceling Memento, streaming services, productivity apps, or fitness memberships, Stopee walks you through every platform and every pitfall.

Beyond just cancellation guides, Stopee also helps you understand your consumer rights, dispute unfair charges, and escalate complaints to the right authorities. Our mission is to empower you to make informed choices about your subscriptions and to reclaim money that companies try to keep through dark patterns and hidden renewal dates.

If you find yourself canceling multiple services or struggling to manage recurring charges, bookmark Stopee and return whenever you need clarity. Your money matters, and you deserve transparency from every company asking for it.

Final summary and next steps

Canceling Memento takes 5-10 minutes if you follow the right steps. The process is straightforward: find your renewal date, identify where you subscribed, cancel in that location, and save your confirmation. Do this before your renewal date, and you will avoid the next charge.

If Memento has already charged you after cancellation, you have legal rights. Request a refund via email, and if the company refuses, escalate to your bank or the Department of Trade and Industry. You are not powerless. Consumer protection law in the Philippines is on your side.

Do not let a forgotten trial or an unwanted monthly charge sit unresolved. Act today: locate your renewal date, follow the cancellation steps that match your subscription method, and confirm the cancellation within 24 hours. Stopee has built this guide to give you confidence that you are doing this correctly and to protect you from common mistakes. You have the power to cancel, and you deserve to know exactly how to use it.