Manage Pigeonly

How to cancel pigeonly and stop charges to your account

What pigeonly is and why you might want to cancel

Pigeonly is a subscription service that lets you send unlimited photos, letters, postcards, and greeting cards to incarcerated loved ones for a flat monthly fee. The service runs on recurring monthly charges, which means your card gets billed automatically unless you cancel in advance. If you signed up and then stopped using it, the charges continue until you formally cancel your subscription. At Stopee, we help thousands of consumers navigate exactly this kind of situation-where a service keeps billing even after you've stopped engaging with it.

How pigeonly's billing works

Pigeonly operates two main plans. The first is the Prison Connect plan at PHP 5.00 per month, which gives you unlimited sends of photos, letters, postcards, greeting cards, and web articles to one incarcerated person. The second is the Forever Free Plan at PHP 0.00 per month, which allows you to send one item per month at no cost. Most users who want frequent contact choose the paid plan, then forget about it when life gets busy or circumstances change. That's when the billing trap becomes real.

The key detail from Pigeonly's terms is this: recurring charges continue daily, weekly, or monthly until you provide prior written notice of cancellation. "Prior notice" is the operative phrase. Simply stopping your use of the service does not stop your billing. You must actively cancel through the correct channel, or charges persist.

Where pigeonly is based and how that affects you

Pigeonly is a U.S.-based company headquartered in Las Vegas, Nevada. The official corporate address is 701 Bridger Avenue, Suite 690, Las Vegas NV 89101. This matters because if you're in the Philippines and need to dispute a charge or escalate a cancellation issue, you're dealing with an overseas company, overseas support staff, and likely slower response times. There is no verified Philippines-specific customer support page, no local payment methods listed (like GCash or Maya), and no confirmed local support hours. Their support email is support@pigeon.ly and their phone number is +1 702-514-4291-both international contact points.

This distance and lack of local infrastructure is why documentation becomes your best friend. At Stopee, we've seen users in the Philippines struggle with Pigeonly disputes precisely because they didn't keep screenshots, email confirmations, and bank statements. You'll need those if you need to escalate a refund claim or challenge an unauthorized charge.

Your consumer rights under philippine law

The Philippines has strong consumer protection law that applies even to international subscription services that bill you. Republic Act No. 7394, also known as the Consumer Act of the Philippines, protects you against unfair billing practices, unauthorized charges, and misleading contract terms.

What the consumer act of the philippines guarantees you

Under the Consumer Act, you have the right to clear, truthful information about any service before you pay for it. You also have the right to cancel a subscription without penalty if the terms are unclear or if the company makes it deliberately hard to cancel. If Pigeonly charges you after you've cancelled, or if they continue charging you without clear consent, you have grounds to dispute that charge with your bank or credit card issuer and to file a complaint with the National Bureau of Investigation or Department of Trade and Industry if needed.

Most importantly, you don't need permission from Pigeonly to stop payment-you can instruct your bank to block recurring charges. However, the cleaner path is to cancel formally first, document it, and then monitor your next billing cycle to confirm the charges stopped. Stopee recommends this approach because it creates a clear paper trail if you ever need to escalate.

How to escalate if pigeonly refuses to cancel or refund

If you cancel and Pigeonly continues billing, or if they refuse to issue a refund for an unauthorized or duplicate charge, your first step is to contact your bank or credit card issuer. File a dispute claim with your financial institution-they can reverse the transaction and investigate on your behalf. This is faster and often more effective than waiting for Pigeonly's support team to respond.

If the amount is significant or if multiple charges occurred, you can also file a formal complaint with the Department of Trade and Industry (DTI) Consumer Complaint Division or the National Bureau of Investigation. Keep all documentation: screenshots of your account, email confirmations, bank statements showing the charges, and a timestamped record of when you submitted your cancellation request. Stopee has helped consumers in similar situations by organizing this documentation clearly before filing a complaint.

How to cancel pigeonly through your account

The clearest, fastest way to cancel Pigeonly is directly through your online account. This method creates an immediate record that you initiated the cancellation, which protects you if there's a billing dispute later.

Step-by-step web cancellation process

1. Log in to your Pigeonly account using your email address and password.
   • If you've forgotten your password, click "Forgot Password" and follow the reset email.
2. Navigate to your inmate profile or account dashboard and locate the plan you want to cancel.
   • If you have multiple inmate profiles, make sure you select the one with the active subscription.
3. Click the Edit or Manage Subscription button next to the active plan.
   • This usually appears as "Edit Plan," "Manage Plan," or a similar option.
4. Look for the "Cancel Subscription" button or link on the plan management page.
   • Warning: Some pages hide the cancel button at the bottom. Scroll down if you don't see it immediately.
5. Click Cancel Subscription and confirm your cancellation when prompted.
   • Pigeonly may ask why you're cancelling. You can skip this or provide feedback-either way, proceed to confirm.
6. Screenshot the confirmation message that appears on your screen.
   • Pro tip: Take a full-page screenshot that includes the date and time, the confirmation text, and your account email. Save this as a PDF.

After you complete these steps, your subscription status should immediately show as "Cancelled" in your account dashboard. However, do not assume the billing has stopped yet. Your next step is to monitor your bank account.

Cancellation via mail if the website option fails

If you cannot access your account, the website cancellation button is missing, or you want a formal mailed cancellation record, you can send a written cancellation notice to Pigeonly by post. This is slower but creates an undeniable paper trail.

1. Prepare a formal cancellation letter that includes:
   • Your full name and account email address
   • The inmate's name and facility (if applicable)
   • Your explicit request to cancel your subscription effective immediately
   • The date you're sending the letter
   • Your signature
2. Send the letter via registered mail or a tracked courier to one of Pigeonly's official addresses:
   • For cancellation notices: Pigeonly Inc., 2510 East Sunset Road, Suite 5-800, Las Vegas NV 89120, United States
   • Alternative PO Box address: PO Box 7517, Las Vegas NV 89125, United States
3. Keep the tracking receipt and a copy of your cancellation letter.
   • Pro tip: Take a photo of the envelope before you mail it and save the tracking number. You now have proof of when Pigeonly received your cancellation notice.

Registered mail from the Philippines to the United States typically takes 2 to 4 weeks. Once Pigeonly receives your letter, allow an additional 1 to 2 billing cycles to confirm the charges have stopped. At Stopee, we recommend this method only if the online cancellation fails, because it's slower and international postal delays are common.

Pricing breakdown and what you're paying for

Understanding exactly what you're being charged helps you decide whether cancellation is right for you, and it protects you from surprise billing.

The paid plan at PHP 5.00 per month is extremely low cost, which is why many users forget they're subscribed. That low price also means companies rely on inactive accounts to generate revenue-you stop using the service, but billing continues silently. If you've had the paid plan active for even 6 months without sending anything, you may have paid PHP 30.00 for zero use. That's money you should recover.

Timeline for cancellation and when to expect refunds

Cancellation timing and refund timelines are not the same thing. It's important to know what to expect after you hit that cancel button.

What happens immediately after you cancel

When you cancel your Pigeonly subscription through the website, your account status changes to "Cancelled" right away. However, this does not automatically trigger an immediate refund for your current month. Pigeonly's standard practice is to stop charging you on your next scheduled billing date, not retroactively for the month you just cancelled. This is an important distinction.

For example: if you cancel on the 15th of the month and your billing date is the 1st of each month, you will not be charged on the 1st of next month. However, you will not receive a refund for the 15 days of unused service in the current month unless you specifically request one or unless the refund is mandated by law.

When to check your bank statement

Wait 1 to 3 business days after cancelling, then log back into your account to confirm the status still shows "Cancelled." Next, monitor your bank statement or credit card statement for the next scheduled billing cycle. Most subscriptions renew on the same day of the month you signed up, so mark that date on your calendar. If a charge appears after you've cancelled, contact your bank immediately to dispute it. Do not wait or assume it's a mistake that will sort itself out.

Warning: Some users cancel, see the confirmation, assume they're done, and then forget to check their next statement. Six months later they realize they were charged for four months of unused service. At Stopee, we strongly recommend setting a phone reminder for your next billing date so you don't fall into this trap.

Refund policy and how to request one

Pigeonly does not publish a detailed refund policy in its publicly available terms. This is a red flag. In the absence of a clear company policy, Philippine consumer law applies: you have the right to a refund for charges incurred after you've requested cancellation, and you may have a right to a partial refund if you cancel mid-cycle, depending on the circumstances.

To request a refund, email support@pigeon.ly and include the following information:

• Your account email address
• The exact charge amount and date it appeared on your statement
• A clear statement that you cancelled your subscription and should not have been charged
• A screenshot or bank statement showing the unauthorized charge
• A screenshot of your cancellation confirmation (the one you took earlier)

Give Pigeonly 5 to 7 business days to respond. If they don't refund within 14 days, or if they refuse, file a dispute with your bank. Your bank can reverse the charge even if Pigeonly refuses to cooperate. This is your right under Philippine consumer protection law and your credit card issuer's dispute resolution process.

Common mistakes people make when cancelling pigeonly

Cancellation should be straightforward, but users often take shortcuts that cost them money or create confusion later. Learning from others' mistakes protects your account and your wallet.

Mistake 1: assuming the website cancellation is complete

Many users cancel online, see a confirmation page, and then walk away confident they're done. They don't take a screenshot. They don't check their account again. Three weeks later, a charge appears and they panic because they have no proof they ever cancelled. The confirmation page can disappear, your account dashboard can be glitchy, or Pigeonly's system might have a lag. Always screenshot the confirmation immediately.

Mistake 2: cancelling close to your billing date

If you cancel on the 28th of the month and your billing date is the 1st (just 3 days away), there's a window where Pigeonly's system might still process the charge before your cancellation is fully recorded in their billing system. Ideally, cancel at least 5 to 7 days before your renewal date. Check your account to see when you were originally charged, then mark that date as your cancellation deadline.

Mistake 3: not monitoring your bank statement after cancellation

This is the most expensive mistake. You cancel, feel relieved, and then don't look at your bank statement for two months. When you finally check, you've been charged three more times. The longer the delay, the harder it becomes to dispute the charge and the less sympathetic your bank becomes. Set a calendar reminder right now for your next billing date. Check your statement that day.

Mistake 4: deleting your cancellation email confirmation

If Pigeonly sends you an email confirming your cancellation, save it immediately. Move it to a folder labeled "Cancelled Subscriptions" or take a screenshot of it. Do not rely on being able to find it later in your inbox. Email can be deleted, archived, or lost in spam filters. A screenshot lasts forever.

Mistake 5: contacting support before taking screenshots

If something goes wrong, your impulse might be to email support@pigeon.ly to explain. Before you do, take screenshots of your account showing the unauthorized charge, your cancellation status, and any relevant billing records. That way, you have evidence even if the support team is unresponsive or dismissive. At Stopee, we've seen companies delete or modify account records when disputes arise. Your screenshots are timestamped proof they cannot erase.

What to do after your pigeonly subscription is cancelled

Cancellation isn't the end of the process-it's the beginning of verification. Your job is to confirm the charges actually stop and to resolve any lingering issues.

Verify your cancellation in your account

Log back into your Pigeonly account 24 hours after cancellation. Navigate to the same inmate profile where you cancelled. Your subscription status should now display as "Cancelled," "Active: None," or "No Active Subscription." If it still shows as active, your cancellation may not have gone through. Try cancelling again or contact support immediately.

If you cannot log in, or if your account has been deleted, that's not necessarily a problem-some services delete inactive accounts within 30 days of cancellation. However, you should have already taken a screenshot of your cancellation confirmation, so you have proof even if the account disappears.

Monitor your next billing cycle

The real proof of cancellation is the absence of a charge. Wait for your normally scheduled billing date to pass. If no charge appears, you're clear. If a charge does appear after cancellation, your bank can reverse it. Document this charge with a screenshot of your bank statement, your cancelled account status, and your cancellation confirmation. You now have a complete case file if you need to file a formal complaint.

Delete saved payment methods (optional but recommended)

If you want to prevent any future accidental reactivation or unauthorized charges, consider removing your payment method from Pigeonly before you cancel. Log in, go to Account Settings or Payment Methods, and delete the saved card. This extra step adds a layer of protection if Pigeonly ever tries to restart your subscription or if your account is compromised.

Keep your documentation for one year

Save all screenshots, cancellation confirmations, emails, and bank statements in a folder on your computer or in cloud storage. Keep this documentation for at least one year. If a dispute arises months later, you'll have everything Pigeonly or your bank needs to resolve it quickly. At Stopee, we recommend creating a simple spreadsheet listing every subscription you've ever cancelled, including the date, the service name, and the cancellation confirmation details. This makes managing multiple subscriptions far easier.

Checklist for cancelling pigeonly safely

Use this checklist to make sure you haven't missed any critical steps before, during, or after cancellation.

Print this checklist or save it as a note on your phone. Use it every time you cancel a subscription. This simple process has helped thousands of consumers at Stopee avoid forgotten charges and billing surprises.

How to contact pigeonly and escalate if needed

If your online cancellation doesn't work, or if you need to dispute a charge, you'll need the right contact information. Here's where to reach Pigeonly and what to do if they don't respond.

Official pigeonly contact details

Email: support@pigeon.ly
Phone: +1 702-514-4291 (international number, may incur long-distance charges)
No live chat or published service hours are available.

For formal cancellation via mail, send written notice to either of these addresses:

Pigeonly Inc.
2510 East Sunset Road, Suite 5-800
Las Vegas NV 89120
United States

Or:

PO Box 7517
Las Vegas NV 89125
United States

Corporate headquarters (for formal complaints):

Pigeonly Inc.
701 Bridger Avenue, Suite 690
Las Vegas NV 89101
United States

What to do if pigeonly doesn't respond or refuses to cancel

If Pigeonly ignores your cancellation request or refuses to stop billing, escalate immediately. File a dispute with your bank or credit card issuer-this is always faster than waiting for Pigeonly's support team. Your bank can reverse charges and investigate on your behalf, often within 10 business days.

For persistent or large disputes, you can also file a formal complaint with the Department of Trade and Industry (DTI) in the Philippines or with your state's attorney general if you live in a U.S. state. Include all documentation: your cancellation requests, confirmation screenshots, bank statements showing unauthorized charges, and all emails exchanged with Pigeonly. These agencies take subscription billing complaints seriously.

Summary and next steps

Pigeonly is an affordable subscription service, but like all recurring charges, it can quietly drain your account if you don't actively manage it. Cancellation is straightforward when you follow the right process: log in, click Cancel Subscription, screenshot the confirmation, and monitor your next billing cycle. The entire process takes 5 minutes, but the protection it gives you lasts indefinitely.

The key insight is this: cancellation is not complete until you verify that the charges have stopped. A confirmation page or email is just the first step. Real confirmation comes from seeing your billing date pass without a charge. At Stopee, we've helped thousands of consumers cancel Pigeonly and recover unauthorized charges by staying organized, keeping documentation, and following up methodically. Your cancellation documentation is your safety net-keep it for at least one year.

Start your cancellation today using the step-by-step process outlined above. If you encounter any issues, refer back to this guide or contact your bank immediately. You have consumer rights in the Philippines, and they protect you even when dealing with overseas companies like Pigeonly. Stopee is here to guide you through every step-from identifying why you want to cancel, through the actual cancellation process, and all the way to resolving refund disputes if they arise.