Manage Selanow

How to cancel selanow and take control of your subscriptions

What is selanow and why you might want to cancel

Selanow is a subscription management platform designed to help Filipino users track their online accounts, monitor recurring expenses, and get renewal reminders in one place. Unlike a telecom provider or streaming service, Selanow does not deliver content or services itself - it helps you organize the subscriptions you already pay for elsewhere. That distinction matters when you decide to cancel, because you will handle the process inside your account dashboard rather than visiting a physical office or calling a customer service centre.

The platform operates primarily online, with access available through its web dashboard and mobile apps on both Apple's App Store and Google Play. Support is handled by email at hello@selano.app and phone at +973 1727 1110. The official FAQ resource is located at Selano's FAQ page, though live chat support is not currently available.

What you are paying for with selanow

Selanow charges for the convenience of centralizing your subscription data. Users pay to organize recurring charges, monitor spending patterns, and receive alerts about upcoming renewals - all in one dashboard. For many people, this feels helpful when they first sign up, then becomes less essential once they have audited their own subscriptions and cancelled what they do not need.

The value proposition depends entirely on your situation. If you maintain dozens of subscriptions across different payment methods and platforms, Selanow offers real peace of mind. If you already track your spending manually or prefer minimalist subscriptions, the service may feel redundant after a few months. This is why Stopee encourages honest reflection before committing to any recurring charge - even a small one adds up over time.

Why cancellation can feel confusing with selanow

Many Filipino consumers report that Selanow is straightforward to join but less transparent about exit terms. While the cancellation process itself is brief, published information about auto-renewal policies, free trial terms, grace periods, and what happens to your stored data after you leave is not prominently displayed. This lack of transparency is a common frustration in the subscription economy, and Stopee advocates for clearer disclosure before you hand over your payment details.

Additionally, billing conversions between currencies can create confusion. If you subscribed through Apple or Google, your local peso charge may differ from the stated USD amount, making it harder to track what you actually owe. Always verify your current charge on your payment method statement, not just what appears in the Selanow dashboard.

Your consumer rights under philippine law

As a Filipino consumer, you have legal protections when you cancel online subscriptions, regardless of where the company is based. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel purchases, demand refunds for services you did not receive, and dispute unauthorized charges. Stopee takes these rights seriously, and you should too.

What the consumer act of the philippines protects

Republic Act No. 7394 entitles you to accurate product information before purchase, fair contract terms, and protection against unfair or deceptive trade practices. If Selanow does not clearly disclose cancellation terms before you sign up, or if they charge you after you request cancellation, you have grounds to file a complaint with the Department of Trade and Industry (DTI). You do not need a lawyer to lodge a complaint - the DTI consumer dispute mechanism is designed for individuals.

The law also protects your right to cancel within a reasonable period, especially if the service was sold online. Since Selanow operates entirely digitally, you should be able to cancel with written notice within a reasonable timeframe. Stopee recommends keeping email records of every cancellation request, even if you cancel through the dashboard, because those records prove your intent.

When to escalate your cancellation to regulators

If Selanow ignores your cancellation request, continues charging you after you cancel, or refuses to process a refund, you can file a formal complaint with the Department of Trade and Industry (DTI). The DTI's Consumer Dispute Resolution Process is free and fast - most cases are resolved within 60 days. You will need to provide your cancellation request (email screenshots, dashboard records) and proof of unauthorized charges (credit card or bank statements). Stopee has helped thousands of consumers escalate disputes through this exact channel when companies refuse to cooperate.

Contact the DTI at their consumer hotline: 1-406 (toll-free from any major network in the Philippines). The DTI also manages the online complaint portal at dti.gov.ph. Do not hesitate to use this resource - it exists to protect you.

Pricing breakdown and what you are currently paying

Understanding your Selanow billing before you cancel ensures you know what refund to expect and whether the company has been overcharging you.

Pro tip: Log into your Selanow account right now and take a screenshot of the "My Account" or "Billing" page. Note the exact peso amount you pay and the billing date. This single image becomes your evidence if Selanow disputes your cancellation later.

Warning: If you subscribed through Apple or Google, the price shown in Selanow may not match what appears on your iTunes or Google Play receipt. The difference is currency conversion plus platform fees. Always verify the charge on your actual credit card statement.

How to cancel selanow step by step

Selanow offers multiple cancellation paths depending on how you paid. Stopee recommends starting with web-based cancellation whenever possible, because it creates a timestamped digital record.

Cancel through the selanow web dashboard

The fastest and cleanest way to cancel is through your account on the Selanow website. This method leaves a clear record and should process immediately.

1. Open a web browser and go to selanow.com (or the login page your account uses)
2. Log in using your email address and password
   • If you have forgotten your password, use the "Forgot password" link and reset it before proceeding
3. Navigate to "My Account" or "Account Settings" (usually in the top menu or user profile icon)
4. Locate "Cancel Membership", "Subscription Settings", or "Billing & Subscription"
5. Click the cancellation button and confirm when prompted
   • Selanow may ask why you are cancelling - you are not obligated to explain, but feedback helps the company improve
6. Wait for an on-screen confirmation message and look for a confirmation email within 5 minutes
   • Do not close the browser window until you see the confirmation screen
   • Screenshot both the confirmation page and check your email inbox (including spam folder) for proof

Pro tip: After clicking cancel, wait at least 30 seconds before closing the page. Some subscription platforms show the confirmation after a slight delay, and if you leave too quickly, you might miss it.

Cancel through apple app store (iPhone or iPad)

If you subscribed to Selanow through your Apple ID, you must cancel through the App Store, not the Selanow app. Apple does not immediately notify the company of your cancellation, so expect up to 48 hours for Selanow to process your exit.

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon (usually in the top-right corner)
3. Select "Subscriptions"
4. Find Selanow in the list and tap it
5. Tap "Cancel Subscription" and confirm
   • You will see a warning that you will lose access after the current billing period ends - this is normal
6. Take a screenshot showing Selanow's status as "Expired" or "Cancelled"

Warning: Apple's cancellation screen says you lose access "at the end of the current billing period." This means you will remain subscribed and charged until that date, even after you cancel. If you cancel on the 10th and your renewal date is the 25th, you will be charged one more time on the 25th.

Cancel through google play (Android)

Android users with Selanow via Google Play follow a similar process. Like Apple, Google takes up to 48 hours to notify Selanow of your cancellation.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (usually in the top-right corner)
3. Select "Manage subscriptions"
4. Tap Selanow
5. Tap "Cancel subscription" and confirm
6. Screenshot the confirmation screen

Like Apple, Google will charge you through the end of the current billing cycle. If you want to avoid one final charge, cancel immediately after a renewal date, not just before one.

Cancel by email if the web option does not work

If you cannot access your dashboard or the cancel button does not appear, email Selanow directly. This route is slower but creates a written record.

1. Open your email client and compose a new message
2. Address it to hello@selano.app
3. Use this subject line: "Cancellation request for [your account email]"
4. In the body, include:
   • Your full name
   • The email address associated with your Selanow account
   • Your current billing date or subscription start date
   • A clear statement: "I request immediate cancellation of my Selanow subscription. Please confirm when the cancellation is complete."
5. Send the email and wait for a response within 5 business days
   • Keep the email thread open until you receive written confirmation
6. Forward the cancellation confirmation to your own email as a backup

Pro tip: Send this email from the same email address registered with Selanow. If you send from a different address, the company may ask for verification, which delays the process.

What happens after you cancel selanow

Cancellation is not truly finished until you verify that charges have stopped. Many consumers think the job is done the moment they hit cancel, then get surprised on their next billing date.

Verify your cancellation within 24 hours

After you cancel, log back into your Selanow account (you may still have read-only access) and check the "Billing" or "Subscription" section. It should show "Cancelled" or "Inactive" status. If you cancelled through Apple or Google, your subscription dashboard should say "Cancelled" or "Expired" - not "Renews on [date]".

If the status does not change within 24 hours, email hello@selano.app again with screenshots of your cancellation request and ask for written confirmation that your subscription is inactive.

Check your billing statement on your next cycle date

Circle your calendar for the date you would normally be charged. On that day (or the day after), log into your bank account or credit card app and verify that Selanow did not appear as a charge. If you see a charge after you cancelled, contact your bank immediately and dispute it - this is where Stopee advises taking swift action, because most banks allow disputes within 60 days of the charge.

Warning: Do not assume the company read your email or processed your request. Companies sometimes claim cancellation emails were lost or delayed. That is why web-based cancellation with screenshots is always stronger evidence.

Delete the selanow app if you no longer need it

Uninstalling the app is optional, but it removes the temptation to log back in and accidentally re-subscribe. Selanow cannot charge you again unless you manually create a new subscription through the website or app store, but removing the app from your phone cuts one connection.

Refunds and what you can claim back

Whether Selanow owes you money depends on when you cancelled and what services you received.

When selanow will refund you

Selanow typically refunds charges if you cancel within a short grace period after your subscription renews (usually 7 to 14 days, though this is not clearly published). You will need to request the refund explicitly - cancellation alone does not automatically trigger a refund. Email hello@selano.app and state: "I cancelled on [date] and request a refund for my most recent charge on [date] for ₱99.00."

If you subscribed through Apple or Google, you may be able to request a refund directly through the App Store or Google Play. Apple and Google have their own refund policies (usually 48 hours after purchase), and they sometimes approve refunds even when the app maker refuses.

If selanow refuses to refund you

Philippine law backs you here. Under the Consumer Act, you have the right to a refund for services you did not use or did not receive as described. If Selanow charged you and then you cancelled before you received any real benefit, that charge may be considered unfair practice under RA 7394.

File a complaint with the Department of Trade and Industry (DTI) if Selanow refuses a reasonable refund request. Stopee recommends including:

• Proof of your cancellation request (email or screenshot of the web cancellation)
• Your bank or credit card statement showing the charge
• Proof that you requested a refund and were denied (email screenshots)
• A brief explanation of why you believe the charge was unfair

Submit this to the DTI Consumer Dispute Resolution Service. The DTI will contact Selanow on your behalf and usually resolves the dispute within 60 days. This is where Stopee has seen the most success for consumers - the DTI has authority to order refunds, and companies almost always comply when the regulator gets involved.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple until something goes wrong. These are the traps that trip up Filipino consumers most often.

Mistake 1: assuming the cancel button worked because it did not error

The most frequent mistake is clicking the cancel button, seeing the page reload, and then assuming the job is done. In reality, web pages sometimes fail silently - the cancel action never processed, but no error message appeared. This is why Stopee always recommends taking a screenshot of the confirmation screen or email. If you cannot find either, treat the cancellation as incomplete and try again.

Mistake 2: not checking your bank statement before your next renewal

You cannot know if a cancellation succeeded until your next billing date comes and goes without a charge. Many users check their Selanow account (which may show "cancelled" even if the company's payment processor is still charging) but never verify the actual bank statement. Stopee urges you to check both - the Selanow account status AND your credit card or bank app.

Mistake 3: ignoring currency differences or app store pricing

If you paid through Apple or Google, the peso amount on your credit card does not always match what Selanow displays in PHP. The difference is because Apple and Google convert USD to PHP and take a platform fee. When you are tracking whether a refund arrived, always check the original credit card charge, not the Selanow dashboard.

Mistake 4: cancelling during a free trial and expecting no charges

If you signed up for a free trial, Selanow automatically converts your account to a paid subscription on the trial end date - usually without asking. If you cancel before the trial ends, you will not be charged. If you cancel after the trial ends but before the first paid billing cycle, you might still owe for that first month. Check your account start date carefully.

Mistake 5: using email alone without keeping records

Email is slower than web cancellation and easy to dispute. If you email Selanow asking to cancel and they ignore you, your email sits in their inbox with no timestamp. Use the web dashboard first, capture screenshots, and only use email as a backup if the web option fails. Stopee has seen dozens of cases where consumers emailed cancellation requests that companies later claimed they never received.

Checklist: before you cancel selanow

Use this list to make sure you are prepared for the cancellation process.

• I have logged into my Selanow account in the last 24 hours and verified it works
• I took a screenshot of my current plan name, billing date, and amount owed
• I saved any data, invoices, or personal records I may need later
• I know my next renewal date (check the "My Account" or "Billing" page)
• I have access to the email address registered with Selanow
• I can access my credit card or bank app to verify charges
• I am cancelling at least 24 hours before my next renewal, if possible
• I am prepared to wait up to 48 hours if I cancel through Apple or Google
• I understand that Selanow will not refund charges after the grace period (usually 7-14 days)

Customer reviews and user experiences

User feedback on Selanow reveals a mixed picture. Some consumers praise the dashboard for organizing dozens of subscriptions in one place, while others report that the platform stops adding value after a few months once they have already cleaned up unnecessary charges.

The most common complaint across review platforms is that cancellation is possible but the process is not clearly advertised. Users often feel that Selanow makes it easy to sign up (free trial, simple payment) but harder to leave (unclear menu placement, slow email support). This is a pattern Stopee sees across the subscription industry, and it is why transparent cancellation policies matter so much.

A secondary complaint involves data retention - users have asked what happens to their stored subscription data after they cancel, but Selanow has not published a clear answer. If you have uploaded sensitive billing information, assume Selanow retains it unless they explicitly confirm deletion.

Should you keep or cancel selanow?

Before you commit to cancellation, ask yourself these questions honestly.

If more of your answers fall into the "keep" column, Selanow may genuinely serve you. If more fall into the "cancel" column, stopping your subscription makes financial sense. Stopee believes the right choice depends entirely on your lifestyle - not on what the company thinks you should do.

Contact selanow if you need support before cancelling

If you want to discuss your subscription before cancelling, or if you have questions about your bill, Selanow offers the following contact options:

Pro tip: If you reach out to Selanow before cancelling, keep copies of every email exchange. If the company later claims they never received your cancellation request, those older emails prove you have a history of communicating with them.

Summary and next steps

Cancelling Selanow is straightforward if you follow the process in order: verify your account, cancel through the web dashboard (or app store), take screenshots, and then verify that charges stop on your next billing date. The most important step many people skip is the final verification - checking your actual bank statement to confirm the company honoured your cancellation.

If Selanow refuses to stop charging you, your rights under the Consumer Act of the Philippines (RA 7394) give you grounds to request a refund and file a complaint with the Department of Trade and Industry. You do not need to accept unauthorized charges or unclear billing practices.

For more help navigating cancellations across any service, Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and escalate disputes with regulators. Visit Stopee (stopee.com) to explore step-by-step guides for cancelling any service in the Philippines, and use Stopee's checklist tools to make sure you never get stuck in a payment trap again. Your money belongs in your pocket, not in recurring charges you forgot about.