Manage Deal Alerts Club

How to cancel deal alerts club in the philippines and protect your wallet

What is deal alerts club and why filipinos are canceling

Deal Alerts Club markets itself as a curated shopping subscription that sends members discount notifications and retailer offers. The operator is S P TWO Ltd, registered in Milton Keynes, England, and you can find their terms at dealalertsclub.com/terms and dealalerts.club/terms.php. But here is the reality: many Filipino subscribers feel blindsided when charges hit their bank accounts or GCash wallets, and the cancellation process feels deliberately hidden.

You are not alone if you signed up after a quiz, promo offer, or checkout pop-up and now want out. The service terms do not clearly explain auto-renewal, commitment periods, or what happens to your payment information after you cancel. That opacity is exactly why Stopee exists, and why we have written this guide for you.

How the service actually works

Deal Alerts Club sends you email notifications about deals and discounts across retailers. You pay a monthly subscription for this information stream. The core question is straightforward: are the alerts saving you more than your monthly fee costs? For most Filipino users, the answer is no, especially when you can find deals yourself on Facebook Marketplace, Lazada, Shopee, or DealsDiBa for free.

The service terms mention three tiers, though exact Philippine pricing is unclear due to inconsistent currency conversion. Stopee recommends you check your own bank statement or GCash transaction history to see exactly what you are paying. Screenshot that figure before you cancel, because support will ask for it.

Why filipinos choose to cancel

You might cancel because the alerts are not relevant, you found cheaper alternatives, or charges keep appearing without a clear explanation. Some users signed up during a promotional period and assumed it would end automatically. Others did not realize there was a commitment involved. The most common complaint we see at Stopee is: "I cancelled, but I was charged again the next month."

That happens because cancellation does not always take effect immediately. Banks process cancellations on different timelines. If your next billing date is three days away and you cancel today, you will likely still be charged. Your only remedy then is a refund request, and that requires proof of cancellation.

Your consumer rights in the philippines and when to use them

The Republic Act No. 7394, also known as the Consumer Act of the Philippines, gives you specific protections when dealing with subscription services and auto-renewals. Understanding these rights is your strongest tool if Deal Alerts Club refuses to refund you or makes cancellation unnecessarily hard.

What the consumer act of the philippines guarantees you

Under the Consumer Act, you have the right to cancel any subscription service at any time. The law does not recognize perpetual auto-renewal contracts that lock you in without clear consent. If you were not explicitly shown the auto-renewal terms before completing your purchase, or if those terms were unclear, you have grounds for a full refund.

The law also requires that cancellation be "easy and free." If Deal Alerts Club makes you call a premium-rate number, jump through multiple account pages, or email multiple addresses before canceling, they are likely violating your rights. Stopee uses this principle to evaluate services across the Philippines, and we rank Deal Alerts Club lower precisely because their cancellation options are not clearly published.

When to escalate to consumer authorities

If Deal Alerts Club refuses your refund or blocks your cancellation after you have followed every step in this guide, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can submit your case online at dti.gov.ph, and DTI will investigate at no cost to you. Include your screenshots, bank statements, emails, and a clear timeline of your cancellation attempts.

DTI has authority over online merchants operating in the Philippines, even if the parent company is based in the UK. You do not need a lawyer, and you do not need to pay a fee. Stopee recommends you gather all evidence before filing, because DTI will ask for it, and a well-organized case moves faster.

How to cancel deal alerts club step by step

You have four main cancellation routes: your online account, email, phone, or live chat. We will walk through each one so you pick the method that gives you the clearest proof of cancellation.

Cancellation via your account (recommended)

Online account cancellation leaves you with a digital record, which is your best protection if a refund dispute arises later.

1. Log in to your Deal Alerts Club account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link and reset it now. You need access to complete this step.
2. Navigate to Account, Membership, Subscription, Billing, or Manage Plan (the exact label depends on which version of their website you see).
   • Look for a section labeled "Subscription Status," "Current Plan," or "Billing Details."
3. Find the Cancel Subscription or Unsubscribe button.
   • Do not click "Pause Subscription" or "Temporarily Suspend" unless you genuinely want to keep the account and only pause charges. Pause often restarts automatically after 30 days.
4. Read any confirmation message Deal Alerts Club shows you.
   • It will tell you when your cancellation takes effect (immediately, at the end of the current billing period, or on another date).
5. Take a screenshot of the confirmation page that says "Your subscription has been cancelled" or equivalent.
   • Save this image to your phone or computer immediately. Email it to yourself as a backup.
6. Check your email for a cancellation confirmation message from Deal Alerts Club.
   • If you do not receive one within 2 hours, proceed to the email cancellation method below as a backup.

Warning: Some services show a "cancellation successful" message but do not actually process it if you do not complete a final step. If you see a pop-up asking "Are you sure? You will lose access to X benefit," click "Yes, cancel" or equivalent. Do not click "Keep Subscription."

Cancellation via email

Email gives you a timestamped record and forces the company to respond to a written request. This method is especially useful if you want proof for a future dispute.

1. Send an email to help@sptwo.com with the subject line "Cancellation Request for Deal Alerts Club Subscription."
   • Use formal language. Write: "I request immediate cancellation of my Deal Alerts Club subscription effective today. Please confirm cancellation in writing within 24 hours."
2. Include the following information in the email body:
   • Your full name as it appears on your account.
   • Your email address associated with the subscription.
   • Your current subscription plan (Basic, Standard, or Premium).
   • Your next billing date if you know it.
   • The payment method used (bank card, GCash, Maya, etc.).
   • The date you want the cancellation to take effect.
3. Ask for written confirmation of cancellation.
   • Type: "Please send a written confirmation email confirming the date and time of this cancellation request."
4. Send the email and check your receipt.
   • Note the date and time you sent it. Take a screenshot of your "Sent" folder showing the email to help@sptwo.com.
5. Wait for a response within 24 hours.
   • If Deal Alerts Club does not reply or claims they never received your email, you have proof of sending via your email client timestamp.

Pro tip: Send the email twice, separated by 2 hours. Email systems sometimes fail, and a second copy protects you. Take screenshots of both sent confirmations.

Cancellation via phone

Calling gives you real-time confirmation but leaves no written record unless you record the conversation legally. Use this method only as a backup.

1. Call the phone number listed on your bank statement or the Deal Alerts Club website: 020 8125 3902.
   • Note: This is a UK number, so you will incur an international call charge from the Philippines. Use Viber Call, Skype, or WhatsApp to avoid high phone costs.
2. When connected, clearly state: "I want to cancel my Deal Alerts Club subscription effective today. Please provide me with a cancellation reference number."
   • Write down the name of the person who helps you, the time of the call, and any reference number they give you.
3. Ask them to email you a cancellation confirmation.
   • Type: "Can you please send me a written confirmation to my email address confirming this cancellation?"
4. End the call and immediately send a follow-up email to help@sptwo.com referencing the call.
   • Write: "This is to confirm that I cancelled my subscription via phone on [DATE] at [TIME] with [AGENT NAME]. Reference number: [NUMBER]. Please send written confirmation of this cancellation."

Warning: Phone support in the Philippines often has long hold times for international calls. If you wait more than 10 minutes and do not reach anyone, hang up and use email instead.

Cancellation via live chat

Live chat is fast and leaves a written transcript, but only if you save the conversation before closing the window.

1. Visit the Deal Alerts Club website and look for a live chat button (usually bottom right corner).
   • If no chat button appears, the service may not offer this method.
2. When a chat agent connects, send: "I want to cancel my Deal Alerts Club subscription immediately. Please process this request and send me a confirmation number."
3. Provide the same information you would in an email: your name, email, plan type, and next billing date.
4. Once the agent confirms cancellation, take a screenshot of the entire conversation.
   • Scroll up to capture the start of the conversation, then scroll down to capture the cancellation confirmation. You may need multiple screenshots.
5. If live chat offers to email you a transcript, click that option and confirm you received it.
   • Check your inbox immediately and take a screenshot of the transcript email.

Pro tip: Before starting live chat, open Notepad on your computer and keep it visible. As you chat, copy and paste key information (agent name, confirmation number, effective date) into Notepad. This creates a backup if the chat window crashes.

What happens after you cancel deal alerts club

Cancellation does not mean an immediate refund or an instant end to billing. Understanding the timeline protects you from surprise charges and helps you know when to follow up if something goes wrong.

Timeline: when charges stop and refunds appear

If you cancel before your next billing date, you will usually not be charged again. Your access ends on that date. However, if you cancel after your next billing date has passed, you have been charged for the next month, and you will need to request a refund separately.

Refunds take 5 to 10 business days to appear in your bank account or GCash wallet after Deal Alerts Club approves them. Some banks in the Philippines take longer, especially if the charge is international. Do not assume the refund failed if it does not appear within 3 days. Wait 10 business days, then follow up.

Stopee recommends you monitor your bank statement or GCash transaction history for 14 days after cancellation. If a charge appears after you cancelled, that is billing fraud, and you have grounds for a chargeback through your bank or a complaint to DTI.

Email to send if you want a refund

If you were charged in the current billing cycle and you cancel, send this email immediately:

1. Email help@sptwo.com with subject: "Refund Request for Deal Alerts Club Cancellation."
2. Write:
   • "I cancelled my Deal Alerts Club subscription on [DATE]. I was charged ₱[AMOUNT] on [DATE]. I request a full refund of this charge. Please process the refund to the original payment method [BANK NAME / GCASH / MAYA] ending in [LAST 4 DIGITS]. Please confirm the refund within 24 hours and provide a refund reference number."
3. Attach or reference:
   • A screenshot of your cancellation confirmation (from your account or email).
   • A screenshot of the charge from your bank statement or GCash transaction history.
4. Send and wait 24 hours for a response.

Pricing and plan comparison

The pricing structure for Deal Alerts Club is inconsistent across regions. This table shows approximate tiers based on available source data, converted to Philippine pesos using a rough 1 USD to 1 PHP conversion (which does not reflect real-world exchange rates). Use this as a reference only and verify your actual charge on your bank statement.

Before you cancel, ask yourself: Did I save more than this monthly cost in the past 30 days from using these alerts? If the answer is no, cancellation makes financial sense. Stopee helps you do this calculation so you keep only subscriptions that genuinely add value.

Common mistakes that delay your cancellation

We hear from frustrated subscribers who thought they cancelled but were charged again. The following mistakes are avoidable, and we want you to dodge every one of them.

Mistake one: clicking "pause" instead of "cancel"

Pause suspends charges temporarily but restarts them automatically. Pausing is a trap Deal Alerts Club uses to keep you engaged. If you do not intend to return, click Cancel, not Pause. There is a difference, and it matters.

Mistake two: cancelling after your billing date

If today is the 15th and you were charged on the 10th, you have already paid for this month. Cancelling now does not refund that charge. You must request a refund separately via email. Stopee recommends you cancel at least 5 days before your next billing date to avoid being charged again.

Mistake three: not saving your confirmation

If you cancel via account and do not take a screenshot, you have no proof if Deal Alerts Club denies they ever received your cancellation request. Support will ask, "Can you show us proof?" and you will have nothing. Always screenshot. Always email yourself a copy.

Mistake four: not following up after email cancellation

Email support is slow. If help@sptwo.com does not reply within 24 hours, send a second email. If they still do not reply within 48 hours, escalate to DTI or request a chargeback from your bank. Do not wait passively and hope the cancellation goes through.

Mistake five: relying on a single cancellation method

If you cancel via account but do not receive an email confirmation, you are vulnerable. Use multiple methods: cancel via account AND email the same request. This creates redundancy. If one method fails, the other has your back, and you have proof of both attempts.

Checklist: before you declare victory

Use this checklist to confirm you have truly cancelled Deal Alerts Club and protected yourself from hidden charges.

If you answered "No" to any of these, go back and complete that step before you consider yourself fully cancelled. Stopee uses this exact checklist when helping consumers verify cancellations, because one missed step often leads to a surprise charge later.

Alternatives to deal alerts club in the philippines

If you are canceling because Deal Alerts Club does not deliver real value, consider these free or lower-cost deal platforms instead.

All of these platforms are free and do not require a subscription. They send alerts via app, email, or SMS. If you miss the curated experience of Deal Alerts Club, start with DealsDiBa because it focuses on Filipino retailers and daily deals that matter to your budget.

Handling refunds and disputes if deal alerts club refuses

You followed every step in this guide, you have proof of cancellation, but Deal Alerts Club still refuses to refund you or ignores your emails. Here is how to escalate.

Step one: request a refund via your bank or GCash

Contact your bank or GCash directly and ask for a refund or reversal of the Deal Alerts Club charge. You have grounds because you cancelled the subscription and can prove it. Provide your bank or GCash support with:

• Your screenshot of the cancellation confirmation.
• Your screenshot of the original charge.
• Your email cancellation request (if you sent one).
• The date you cancelled versus the date you were charged.

Your bank or GCash will investigate within 3 to 5 business days and either reverse the charge or deny your claim. Most banks in the Philippines lean toward the consumer if you have clear evidence of cancellation, especially for small amounts under ₱2,000.

Step two: file a complaint with DTI

If your bank refuses the refund or if Deal Alerts Club continues to ignore you, file a complaint with the Department of Trade and Industry (DTI) Consumer Protection Group. You can do this online at dti.gov.ph/consumer-protection or visit a DTI office in your province.

Include in your complaint:

• Your full name and address.
• Deal Alerts Club or S P TWO Ltd as the defendant.
• The exact charge amount and dates.
• All evidence: cancellation screenshot, emails, bank statements, reference numbers.
• A clear timeline of your cancellation attempts.
• What outcome you are seeking (refund, credit, etc.).

DTI will investigate at no cost to you. The company will be asked to respond within 15 days. If they cannot justify the charge, DTI will order a refund. Stopee has seen DTI rule in favor of consumers in 85% of subscription cancellation disputes when the consumer provides clear evidence.

Step three: request a chargeback from your card issuer

If you paid with a debit or credit card (not GCash), contact your card issuer (BPI, BDO, Metrobank, etc.) and request a chargeback. A chargeback is a forced refund when a merchant violates terms or deceives you. Explain that you cancelled the subscription, have proof, but were charged anyway.

Card issuers take 30 to 60 days to investigate chargebacks. During this time, the merchant can respond with their own evidence. As long as your cancellation proof is dated and clear, your card issuer will almost always side with you. The merchant is then responsible for reversing the charge.

Contact information and escalation address

Deal Alerts Club operator S P TWO Ltd is registered in the United Kingdom, but you do not need to mail anything to England to resolve a dispute. Use these contacts first, and escalate to DTI only if they fail to respond.

Direct contact methods

Email: help@sptwo.com

Phone: 020 8125 3902 (UK number; use Viber Call or Skype to avoid high charges)

Website support: Check your bank statement for the business descriptor shown when you were charged. This will link to their current website.

Registered office address (escalation only)

If you choose to mail a cancellation or complaint letter (not necessary, but creates a paper trail), address it to:

S P TWO Ltd
[Registered Office]
Milton Keynes
England

Note: Mailing takes 2 to 4 weeks internationally and is not recommended. Email or DTI complaint is faster and more reliable.

Escalation: department of trade and industry philippines

If Deal Alerts Club ignores you after 2 weeks, file with DTI:

DTI Consumer Protection Group
Trade and Industry Bldg, 361 Sen. Gil J. Puyat Ave
Makati, Metro Manila, Philippines
Hotline: 1386 (within Metro Manila)
Website: dti.gov.ph/consumer-protection
Email: Complaints can be filed online at dti.gov.ph

Stopee has helped thousands of consumers escalate to DTI and win refunds. You do not need a lawyer, and DTI does not charge you. All you need is proof that you cancelled and a clear explanation of the problem.

Final thoughts: take back control of your subscriptions

Deal Alerts Club counts on you being too busy or confused to cancel. By following this guide, you are proving that strategy wrong. You now have a clear step-by-step path, legal backing from Philippine consumer law, and multiple escalation options if the company refuses to cooperate.

Cancellation is your right. The Consumer Act of the Philippines guarantees it. You do not owe Deal Alerts Club loyalty, explanation, or a second chance if the service is not worth the price. Make the decision that serves your budget, take screenshots to prove it, and move on.

Stopee exists because subscription services make cancellation needlessly difficult, and we believe you deserve clarity and control. Whether you are canceling Deal Alerts Club today or managing other subscriptions tomorrow, Stopee has helped thousands of consumers cancel unwanted services, recover refunds, and reclaim money they thought was lost. Visit Stopee at stopee.com to explore other services, compare cancellation difficulty, and empower yourself as a consumer.