Manage Depop

How to cancel depop in the philippines and stop unwanted charges

What depop is and why you might want to leave

Depop is a peer-to-peer resale marketplace that lets you buy and sell secondhand fashion, accessories, and lifestyle items through a social shopping app. Launched in 2011 and now owned by Etsy, it has grown into a global community where users treat the platform like a cross between a marketplace and a fashion social network. For you as a Philippine user, understanding what Depop actually charges you for-and how to stop those charges-is the fastest route to cancellation without frustration.

How depop charges you

Here's the truth: Depop itself does not require a monthly subscription fee for a standard account in the Philippines. Instead, the platform earns money through a 10% commission on items you sell, plus payment processing fees of roughly 2.9% plus a flat amount per transaction. If you're trying to cancel Depop, you're typically doing one of three things: deleting your account to stop using the marketplace, cancelling a trial or paid feature you activated, or stopping recurring charges that appeared on your Apple App Store or Google Play billing.

The confusion comes from Depop's legal terms, which mention subscriptions, auto-renewal, and free trials. The key detail: any recurring paid feature must be cancelled through the same payment method you used to activate it-whether that's Apple, Google, GCash, Maya, or a card linked to your account.

Why philippine users cancel depop

You might cancel Depop because you no longer want to buy or sell secondhand items, you discovered unexpected charges tied to a trial, you found a better resale platform, or you simply want to reduce your app clutter. Whatever your reason, Stopee understands that cancellation should be straightforward, not buried behind confusing menus and unclear contact methods.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel services, receive refunds for undelivered goods, and lodge complaints against unfair trade practices. This law covers digital services and online transactions, including app-based platforms like Depop.

What your rights cover

Under the Consumer Act, you have the right to cancel any recurring subscription or trial within a reasonable period, provided you follow the service's cancellation procedures. If Depop charged you for a trial without clear consent, or if you were not given a straightforward way to cancel before the next billing cycle, you can file a complaint with the Department of Trade and Industry (DTI) or pursue a refund through your payment processor (Apple, Google, GCash, or Maya).

If Depop fails to respond to your cancellation request within 30 days, or if the company continues to charge you after you cancel, document everything and escalate to the DTI's Consumer Complaints Office. Stopee recommends taking screenshots of all communication attempts, billing statements, and cancellation confirmation messages before escalating.

How to use your rights in a dispute

If Depop refuses to refund or stops processing your cancellation request, cite the Consumer Act in your complaint letter. State clearly that you requested cancellation, provide the date and method of your request, and attach proof. Send this to support@depop.com and request a formal response within 14 days. If no response arrives, file a complaint with the DTI online at consumercare.dti.gov.ph or visit your nearest DTI office. Stopee has seen many cancellation disputes resolved quickly once the Consumer Act is referenced.

Methods to cancel depop in the philippines

You have four main ways to stop using Depop and halt unwanted charges: delete your account through the app or website, cancel a trial or paid subscription through your payment processor, contact Depop support directly, or file a chargeback if charges continue after cancellation.

Cancellation methods at a glance

Step-by-step: how to delete your depop account

Account deletion is permanent and removes your profile, listings, and message history from Depop's platform-but it does not automatically stop recurring subscription charges if they come from Apple, Google, or another third party.

Delete your account on your mobile phone

1. Open the Depop app and tap your profile icon in the bottom right corner.
   • If you're logged out, log back in using your email and password.
2. Tap the three horizontal lines (menu) in the top right.
   • If you don't see it, scroll down to "More."
3. Scroll down and tap "Settings."
   • Look for "Account" or "Account Settings" depending on your app version.
4. Tap "Delete account" or "Close account."
   • Warning: You'll be asked to confirm. Once confirmed, you have 30 days to change your mind. After 30 days, your data is permanently deleted.
5. Follow the prompts to select a reason for deletion.
   • Depop may offer you a discount or incentive to stay. Ignore this if you're certain.
6. Confirm deletion.
   • Pro tip: Screenshot the confirmation message for your records.

Delete your account on the depop website

1. Visit depop.com and log in with your email and password.
   • If you're logged in via social media, use that login method instead.
2. Click your profile icon in the top right corner.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Scroll down to "Account" or "Privacy."
   • Look for "Delete account," "Close account," or "Deactivate account."
4. Click the delete button and confirm your password.
   • Depop will ask you to confirm your intention one more time.
5. Select a reason for deletion (optional but recorded).
   • Be honest-Depop uses this feedback to improve the platform.
6. Click "Confirm deletion" and wait for the final confirmation email.
   • Pro tip: Save this email as proof of your deletion request.

Cancel a depop subscription or trial through apple or google

If you activated a trial or paid subscription feature and now see charges on your Apple App Store or Google Play bill, you must cancel through the same app store. Account deletion alone will not stop these recurring charges.

Cancel through apple app store

1. On your iPhone or iPad, open the Settings app.
   • Do not use the App Store app-Settings is where subscriptions live.
2. Tap "Subscriptions" or scroll to find "App Store" and tap "Subscriptions."
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple password.
3. Find "Depop" in your list of active subscriptions.
   • If you don't see Depop, you may not have an active subscription through Apple.
4. Tap "Depop" and scroll down.
   • You'll see the renewal date and price.
5. Tap "Cancel subscription" at the bottom.
   • Apple will ask you to confirm and may offer a discount to keep the subscription. Tap "Confirm cancellation."
6. Wait for Apple to send a confirmation email within minutes.
   • Pro tip: You remain subscribed until the renewal date. After that date, no more charges will appear.

Cancel through google play

1. On your Android phone, open the Google Play Store app.
   • Do not open Depop itself-use Google Play.
2. Tap your profile icon in the top right corner.
   • Select "Manage subscriptions" or "Subscriptions."
3. Find "Depop" in your active subscriptions list.
   • If Depop doesn't appear, check your billing history to confirm the charge source.
4. Tap "Depop" and then "Cancel subscription."
   • Google Play will show your cancellation reason options.
5. Select a reason and tap "Cancel subscription" to confirm.
   • Google may offer a discount or try to convince you to stay. Ignore this if you're certain.
6. Check your email for a cancellation confirmation from Google.
   • Pro tip: Your subscription remains active until the renewal date, then automatically stops.

Contact depop support to cancel or dispute charges

If you can't find a subscription in Apple or Google, or if Depop charged you unexpectedly, contact support directly. Response times in the Philippines typically range from 3 to 7 business days.

Email depop support

1. Send an email to support@depop.com with the subject line "Cancellation request and refund" or "Unauthorized charges."
   • Be specific about what you're cancelling or disputing.
2. Include the following details in your email:
   • Your Depop username.
   • Your registered email address.
   • The date and amount of the charge in question.
   • Whether the charge came from Apple, Google, your card, GCash, or Maya.
   • Your billing transaction ID (screenshot it from your statement).
   • A clear explanation of why you want to cancel (optional but helpful).
3. Request a response within 14 days.
   • Keep a copy of your email for your records.
4. Wait for Depop's reply.
   • Pro tip: If you don't hear back within 7 business days, send a follow-up email referencing your first message.

Call depop by phone

Warning: Depop's phone line is +44 203 818 0121 (UK number). Call times are typically 10:00 AM to 6:00 PM UK time, and you should expect wait times of 20 to 60 minutes. Support is English-only, and Philippine-based issues may take longer to resolve. Use this method only if email has not worked or if your issue is urgent.

Refunds, timeline, and what happens after cancellation

Cancelling Depop doesn't always mean you get a refund. The timeline and refund eligibility depend on why you're cancelling and which payment method you used.

Refund rules by reason

What happens after you cancel

Once you cancel, your Depop account remains active for 30 days (the "grace period"). During this time, you can reactivate your account by logging back in. After 30 days, your profile, messages, and listings are permanently deleted. Any recurring subscription charges stop immediately when you cancel through Apple or Google, but may take 1-2 billing cycles to fully disappear from your statement.

If you sold items through Depop, any pending payouts (money owed to you) may be delayed or forfeited once your account is deleted. Stopee strongly recommends requesting a payout before you delete your account. Log into your Depop account, go to "Wallet" or "Earnings," and initiate a withdrawal to your GCash or bank account.

Common mistakes and how to avoid them

Cancelling Depop sounds simple, but many users make avoidable errors that delay refunds or leave charges active. Here's how to stay ahead.

Mistake 1: deleting your account without cancelling subscriptions first

You delete your Depop account, but the recurring charge from Apple or Google continues. Your account is gone, but the subscription is still active because you didn't cancel it through the payment processor. Fix this: Always cancel subscriptions through Apple or Google *before* you delete your account. If you've already deleted your account, go back to Apple or Google settings and cancel the subscription immediately. Stopee has helped thousands of consumers recover lost refunds by catching this early.

Mistake 2: not saving proof of cancellation

You cancel through Apple, but then Google charges you again. You call Depop, but the support agent says they have no record of your cancellation. You should have saved the confirmation email. Fix this: Screenshot everything-the cancellation confirmation from Apple or Google, the email from Depop support, your billing statement, and the last charge date. Keep these files in a folder on your phone or email them to yourself.

Mistake 3: assuming a 30-day grace period means charges also pause

You delete your account and think you have 30 days before any charges happen. In reality, the grace period only affects account recovery-not subscription charges. Your subscription may still renew during this period. Fix this: Cancel subscriptions through Apple or Google *separately* from account deletion. The grace period applies to account recovery, not billing.

Mistake 4: contacting only depop and ignoring your payment processor

You email Depop support, but they don't respond or claim they can't refund. You're stuck because you relied only on Depop. Fix this: If Depop doesn't respond within 7 business days, escalate to Apple, Google, GCash, or your bank directly. These payment processors are responsible for refunds if the service provider fails to help. Stopee recommends filing a dispute with your bank or processor as your second step, not your last resort.

After cancellation: the checklist and next steps

You've deleted your account or cancelled your subscription, but your work isn't finished. Use this checklist to confirm everything stopped and protect yourself from future issues.

Post-cancellation checklist

• Check your Apple App Store or Google Play settings 24 hours after cancellation. Confirm that Depop no longer appears in "Active subscriptions."
• Wait 1-2 billing cycles and review your card statement. Confirm no new Depop charges appear.
• If you requested a payout before deleting your account, track the money to your GCash or bank account within 5-7 business days.
• Save all cancellation confirmation emails in a folder labeled "Depop cancellation" on your email account.
• If a charge reappears after cancellation, file a dispute with Apple, Google, or your bank immediately. Reference your cancellation confirmation.
• Delete the Depop app from your phone if you're not returning. This prevents accidental re-activation.

Depop cancellation address and regulatory contact

If Depop fails to honor your cancellation request or your refund claim, you have the legal right to escalate beyond support@depop.com. Stopee recommends this address for formal correspondence about cancellation disputes.

Official cancellation and complaint address for depop limited

Send formal letters and complaints to the following address registered with the UK Information Commissioner's Office (ICO), which is also used for data protection and legal correspondence:

Depop Limited
155 Curtain Road
London, EC2A 3QY
United Kingdom

In your letter, include your Depop username, email address, the date of your cancellation request, a copy of your cancellation confirmation, and a brief explanation of why you're escalating. Reference the Consumer Act of the Philippines if Depop failed to process your cancellation or if charges continued after your request.

Escalate to the department of trade and industry (DTI)

If Depop does not respond within 30 days of your formal letter, file a consumer complaint with the Philippine DTI. You can submit your complaint online at consumercare.dti.gov.ph or visit a DTI office in your region. The DTI will investigate and may compel Depop to refund you if the company violated the Consumer Act.

Stopee understands that cancellation frustration is real, and escalation is sometimes necessary. A formal letter to Depop's registered address often gets faster results than support email alone-companies respond faster to legal correspondence than to routine support tickets.

Why stopee helps you cancel with confidence

Cancelling Depop should be straightforward, but dark patterns, confusing settings, and slow support teams make it harder than it should be. Stopee exists to guide you through these obstacles with clarity and legal confidence. We've mapped every cancellation method, identified every trap, and matched your rights under Philippine law to real action steps.

Whether you're stopping a surprise trial charge, closing a marketplace account you no longer use, or fighting for a refund after unauthorized charges, Stopee has helped thousands of consumers cancel subscriptions and take back control of their money and time. Bookmark this guide, follow the step-by-step instructions, and reach out to support@depop.com with the confidence that you know exactly what to do next.

Your financial security matters. Stopee is here to make sure cancellation is as easy as activation should have been.