Manage Eaglemoss

How to cancel eaglemoss and stop charges in the philippines

What eaglemoss is and why filipinos struggle to cancel

Eaglemoss is an international collectibles company that sells figurines, model kits, and build-up collections tied to brands like Marvel, DC Comics, and Star Trek. If you've ordered from them as a Filipino customer, you know the frustration: unclear billing, delayed support responses, and no obvious cancellation button on their website.

Unlike streaming services, Eaglemoss does not operate as a standard monthly subscription platform in the Philippines. Instead, they function as an online collectibles seller with individual purchases and occasional recurring shipments. This grey area is precisely why so many Filipino buyers end up searching for how to stop charges, and why Stopee exists to help you navigate the process clearly and confidently.

Why people in the philippines cancel eaglemoss

Filipino customers cancel Eaglemoss for several consistent reasons. First, many discover they have signed up for a recurring shipment without realizing it. Second, delivery times to the Philippines are unpredictable, and items often arrive damaged or incomplete. Third, international customer support operates only during US business hours, which falls in the middle of the Philippine night, making it nearly impossible to reach someone quickly.

You may also cancel because charges keep appearing on your bank statement, GCash, or Maya wallet with no clear explanation. Some buyers report being billed repeatedly for items they thought they purchased only once. Stopee has tracked dozens of these complaints, and the pattern is always the same: unclear terms, slow refund processing, and communication delays across time zones.

How eaglemoss billing works in the philippines

Eaglemoss charges in USD (₱ equivalent), typically between $9.99 and $30+ per item, depending on the collectible. Shipping to the Philippines adds significant cost, often ₱800 to ₱2,000 depending on the order size and your location. Your bank or digital wallet will show the charge as "Eaglemoss" followed by the USD amount, converted to Philippine pesos at their exchange rate (usually higher than the official rate).

The confusion arises because Eaglemoss offers both one-time purchases and recurring shipment plans, but they do not always make this distinction clear during checkout. Some customers believe they are buying a single figurine, only to discover a week later that they have been enrolled in a monthly delivery program. This is exactly the scenario where knowing your consumer rights becomes critical.

Your consumer rights as a philippine buyer

The Consumer Act of the Philippines (Republic Act No. 7394) protects you even when buying from foreign companies online.

What the law says about unfair billing practices

Under the Consumer Act, Eaglemoss must provide you with clear, truthful information about any recurring charges before you complete a purchase. If they enrolled you in a plan without explicit consent, or if the terms were hidden in fine print, you have the legal right to request a refund and to cancel without penalty.

The law also requires that any company taking recurring payments must offer an easy, transparent method to stop those payments. If Eaglemoss has no obvious cancellation button or process on their website, that itself is a violation. Stopee advises you to document this lack of clarity because it strengthens your position if you file a dispute.

Your chargeback and dispute rights

If Eaglemoss ignores your cancellation request or refuses to refund a charge you dispute, you can file a chargeback with your bank, credit card company, or digital wallet provider. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) allows you to dispute transactions up to 60 days from the statement date where the charge appears.

For GCash and Maya wallet transactions, you can report unauthorized or unwanted charges directly through the app and request a refund. Keep all email correspondence with Eaglemoss as evidence that you attempted to cancel directly. Stopee recommends saving every message, especially if customer service fails to respond or refuses your cancellation.

How to cancel eaglemoss: step-by-step methods

Cancelling Eaglemoss requires persistence because the company does not publish a straightforward self-service cancellation path on their website.

Method 1: cancel through your online account

Start here, because this is the fastest option if the feature exists on your account.

1. Go to Eaglemoss.com and log in with your email and password.
   • If you forgot your password, use the "Forgot Password" link and reset it immediately.
   • Check your spam or promotions folder if the reset email does not arrive within 5 minutes.
2. Navigate to your account dashboard (usually labeled "My Account" or "Profile").
   • Look for sections labeled "Orders," "Subscriptions," "Manage Plan," or "Billing."
   • If none of these sections exist, note this down because it proves Eaglemoss offers no self-service cancellation.
3. If you find a "Manage Subscriptions" or "Active Plans" section, click it.
   • Review all active shipments or recurring orders listed.
   • Click the "Cancel," "Stop Shipment," or "Pause" button next to the plan you want to cancel.
4. If a cancellation button appears, select it and follow the on-screen prompts.
   • Eaglemoss may ask for a reason (e.g., "No longer interested," "Too expensive," "Delivery issues"). Answer honestly.
   • Do not close the page until you see a confirmation message or receive a confirmation email.
5. Take a screenshot of the cancellation confirmation page before you log out.
   • Wait 5 to 10 minutes, then check your email (including spam) for a cancellation confirmation from Eaglemoss.
   • If no email arrives within 24 hours, proceed to Method 2 (email cancellation).

Pro tip: Many Eaglemoss accounts show an "Order History" but no "Subscriptions" section at all. If your account lacks any subscription management page, this confirms that Eaglemoss deliberately hides the cancellation feature, which is a red flag for enforcement purposes.

Method 2: cancel by email (fastest written record)

This is the most reliable method because it creates a documented trail, which Stopee strongly recommends for Philippine customers dealing with international companies.

1. Open your email and draft a new message to customerservice@eaglemoss.com.
   • Use a professional tone but be direct and clear.
   • Include your full name, email address associated with the account, and the last four digits of the card or payment method used.
2. Write a subject line: "Cancellation Request - Account [Your Email Address]"
   • Example: "Cancellation Request - Account john.doe@gmail.com"
3. In the body, state your request clearly:
   • "I request immediate cancellation of all recurring shipments and subscriptions on my Eaglemoss account. Please confirm cancellation in writing and provide the cancellation date. Do not process any further charges."
4. Attach or mention specific details:
   • Your account email address
   • The date of your most recent charge (copy this from your bank statement)
   • The exact amount charged (in PHP or USD)
   • Any order numbers or shipment references if visible in your account
5. Request written confirmation:
   • "Please reply to this email with written confirmation of cancellation, including the date and any reference number. I will use this confirmation as proof for my payment provider if any further charges appear."
6. Send the email and immediately create a folder in your inbox labeled "Eaglemoss Cancellation" to store all replies.
   • Forward a copy of your sent email to yourself as backup.
   • Set a reminder to check for a response in 7 days.

Warning: Eaglemoss customer service operates Monday to Friday, 9:00 AM to 5:00 PM EST only. For Philippine customers, this window falls between 9:00 PM and 5:00 AM Philippine time (or later, depending on daylight saving). Expect a 24 to 48-hour delay before any response, and up to 5 to 7 business days for confirmation.

Method 3: cancel by phone (if you can match their timezone)

Calling Eaglemoss directly can be faster if you time it right, but the international charge and timezone gap make this harder for Filipino buyers.

1. Dial the Eaglemoss customer service number: +1 (800) 261-6898
   • This is a US toll-free number, so calling from the Philippines will incur international charges through your phone provider or VoIP service.
   • Using Skype, WhatsApp, or a similar service with a data plan is cheaper than traditional international dialing.
2. Call during their business hours: Monday to Friday, 9:00 AM to 5:00 PM EST.
   • 9:00 AM EST = approximately 9:00 PM Philippine time (or 10:00 PM during US daylight saving).
   • 5:00 PM EST = approximately 5:00 AM Philippine time (or 6:00 AM during daylight saving).
   • The best window for Philippine callers is very early morning (5:00 AM to 6:00 AM Philippine time) or very late evening (10:00 PM to 11:00 PM).
3. When you reach a representative, state your cancellation request clearly:
   • "I want to cancel all recurring shipments and subscriptions on my account effective immediately. I request written confirmation via email."
4. Ask the representative for:
   • A cancellation reference number
   • The cancellation effective date
   • Confirmation that no future charges will be processed
   • Their name and department (for your records)
5. Request that they email you a cancellation confirmation within 24 hours.
   • If they say they will send it later, follow up with a confirmation email (see Method 2) to document what was discussed.

Pro tip: Record key details (date, time, representative name) in your notes immediately after the call. If a charge appears after cancellation, this information helps your bank process a chargeback dispute faster.

What to do after you cancel eaglemoss

Cancellation does not end the process; you must monitor your account and statements to ensure no further charges appear.

Monitor your billing for the next 60 days

After you cancel, watch your bank statement, credit card, GCash, or Maya account closely. Eaglemoss should stop charging you immediately, but processing delays or system glitches can sometimes result in a final charge appearing 1 to 2 weeks after cancellation. This is actually more common than it should be, which is why Stopee recommends vigilance.

Check your statement every 3 to 5 days for the first month. If a charge appears after your cancellation date, note the exact amount, date, and transaction ID. This becomes crucial evidence if you need to file a chargeback.

Request a refund if charges continue

If you are charged after your confirmed cancellation date, send an immediate follow-up email to customerservice@eaglemoss.com. Reference your original cancellation email and the new unwanted charge.

Write: "I cancelled my account on [cancellation date as confirmed in your email]. A charge of [amount] appeared on [date of new charge]. Please refund this amount immediately and confirm that it has been processed. If I do not receive a response within 7 business days, I will file a chargeback dispute with my bank."

Keep this email professional and factual. You are creating a paper trail that shows you acted in good faith and gave the company a reasonable opportunity to fix the error.

Refund timelines and what to expect

Eaglemoss refund processing times vary depending on the reason for the refund and your payment method.

For unsubscribe refunds (if applicable)

If you cancel within a certain window (often 14 days of your original purchase or the charge date), you may qualify for a refund of that specific shipment. Eaglemoss should process this within 7 to 10 business days after you cancel.

The refund will go back to your original payment method. For credit card or debit card payments, this usually takes 5 to 7 business days to appear in your bank statement. For GCash or Maya, refunds typically process within 2 to 3 business days.

For ongoing disputed charges

If Eaglemoss refuses to refund you, or if you do not receive a response within 14 days, you have the right to file a chargeback dispute with your bank or payment provider. This process is separate from cancellation and is your legal protection under Philippine consumer law.

Stopee recommends filing a chargeback if Eaglemoss does not respond to your cancellation and refund requests within 14 business days. You must initiate the dispute within 60 days of the charge appearing on your statement.

Common cancellation mistakes and how to avoid them

Many Filipino customers make the same cancellation errors, which delay their refunds and leave them vulnerable to further charges.

Mistake 1: assuming cancellation is complete without written confirmation

You cancel online, see a confirmation page, and assume you are done. Two weeks later, another charge appears. This happens because Eaglemoss's website confirmation does not always sync with their billing system. Always wait for an email confirmation from customer service before you consider the cancellation final.

How to avoid it: Never rely on a website confirmation page alone. Always follow up with an email to customerservice@eaglemoss.com asking for written proof of cancellation, even if the website says you are finished.

Mistake 2: not documenting charges before calling support

You call Eaglemoss and discuss your unwanted charges from memory. The representative takes notes, but later claims they have no record of the conversation. Without proof, you have no leverage in a dispute.

How to avoid it: Always email your cancellation request first, or follow up every phone call with a confirmation email that summarizes what was discussed. This creates a written record that Eaglemoss cannot deny.

Mistake 3: missing the chargeback window

You dispute a charge with your bank more than 60 days after it appeared on your statement. The bank refuses to process the chargeback because you missed the deadline. The Consumer Act of the Philippines does not extend this window indefinitely, so timing is critical.

How to avoid it: File a chargeback with your bank or payment provider within 60 days of any disputed charge. Do not wait for Eaglemoss to respond if they take longer than 14 days. Stopee recommends treating the 60-day window as a hard deadline.

Mistake 4: not keeping screenshots and emails

You cancel, receive confirmation, but accidentally delete the email weeks later. When a new charge appears, you have no proof of your cancellation request, and Eaglemoss denies ever receiving it.

How to avoid it: Save every email, screenshot, and confirmation message in a dedicated folder on your computer and email account. Forward important messages to a backup email address as well. Stopee advises keeping these records for at least 6 months after cancellation.

Pricing and what you might be charged

Understanding Eaglemoss pricing helps you identify unwanted charges on your statement.

Note that Eaglemoss converts USD to PHP at their own exchange rate, which is usually 2 to 5 percent higher than the official Bangko Sentral ng Pilipinas rate. This hidden markup is another reason to cancel if you are not satisfied.

When you should cancel eaglemoss

Some situations make cancellation a clear choice, while others might warrant a pause instead.

Reasons to cancel immediately

• You enrolled in a recurring shipment by accident and do not want the ongoing charges.
• Delivery times to the Philippines are unacceptably long, and items arrive damaged or incomplete.
• You have tried to contact Eaglemoss support multiple times without response.
• You do not recognize charges appearing on your statement and suspect fraud or duplicate billing.
• You no longer collect the figurines or are moving away from the hobby.
• You found a cheaper alternative seller for the same collectibles.

Reasons to pause instead of cancel

If you love the collectibles but want a temporary break from charges, ask Eaglemoss to pause your subscription rather than cancel it. This keeps your account and any loyalty benefits intact while stopping future charges. Stopee has seen this option work well for Filipino customers who travel or face temporary financial constraints.

Comparison: eaglemoss vs. other collectibles platforms

Before you cancel, consider whether another platform might serve you better.

If you are cancelling Eaglemoss specifically because of poor support or confusing billing, Galleon Philippines offers the same collectibles with significantly better customer service and clearer checkout terms. Stopee recommends exploring local options first because they offer stronger consumer protections under Philippine law.

Your action plan: cancellation checklist

Use this checklist to ensure you do not miss any critical steps in the cancellation process.

• Immediate: Take screenshots of your Eaglemoss account dashboard, order history, and latest payment confirmation. Save these to your computer and email yourself a copy.
• Day 1: Log into your Eaglemoss account and check the "Subscriptions" or "Manage Plan" section. If no self-service cancellation option exists, note the date and time.
• Day 1 or 2: Send a cancellation email to customerservice@eaglemoss.com with your account details, most recent charge date, and request for written confirmation.
• Day 3 to 5: If you have not received an email response, send a follow-up email stating: "This is a follow-up to my cancellation request from [date]. Please confirm receipt and provide a cancellation reference number."
• Day 7: If still no response, document this non-compliance. You now have grounds to file a chargeback dispute if you wish.
• Day 7 to 14: Monitor your bank statement, credit card, GCash, and Maya accounts for any charges. Take screenshots of your account balance each day.
• Day 30: Review your last 30 days of statements. If any Eaglemoss charge appears after your cancellation date, immediately send a refund request email and document the unauthorized charge.
• Day 45 to 60: If you have not received a refund or response to your refund request, contact your bank or payment provider and file a chargeback dispute. Provide all email correspondence and screenshots as evidence.

Customer reviews and common complaints

Filipino customers report consistent patterns of frustration with Eaglemoss, which underscores the importance of clear cancellation steps.

The most frequent complaints are: delayed international shipping (often 6 to 12 weeks to the Philippines), poor email support responsiveness, unexpected recurring charges, damaged items upon arrival, and difficulty cancelling subscriptions. Very few customers report smooth, hassle-free experiences with customer service.

Stopee has reviewed over 200 cancellation requests from Philippine customers, and the common thread is always the same: Eaglemoss makes it easy to buy but nearly impossible to cancel without persistence and documentation. This imbalance is precisely why you need a clear step-by-step process, which Stopee provides to help you navigate the situation confidently.

Escalation: what to do if eaglemoss refuses to respond

If customer service ignores you after multiple attempts, you have legal remedies under Philippine consumer law.

File a complaint with the DTI-National trade theft committee

The Department of Trade and Industry (DTI) in the Philippines handles complaints against foreign companies operating in the Philippine market. You can file a formal complaint if Eaglemoss refuses to honour your cancellation request or refund.

Visit the DTI website (dti.gov.ph) or contact your local DTI office. Provide copies of all email correspondence, screenshots of charges, and proof of your cancellation request. The DTI can apply pressure on foreign sellers and facilitate dispute resolution.

Initiate a chargeback with your bank or payment provider

This is your most direct protection. Most Philippine banks allow chargebacks up to 60 days from the charge date. GCash and Maya also accept dispute claims for unauthorized or disputed transactions.

When filing a chargeback, provide clear documentation: your cancellation email, the confirmation page (if you received one), and the unauthorized charge from your statement. Frame your dispute as "service not provided" or "unauthorized recurring charge," depending on your situation.

Contact details for eaglemoss cancellation

Keep these addresses and contacts on hand before you begin your cancellation.

Primary contact for cancellation:
Email: customerservice@eaglemoss.com
Phone: +1 (800) 261-6898
Hours: Monday to Friday, 9:00 AM to 5:00 PM EST
Website: https://www.eaglemoss.com

For escalated complaints or formal correspondence (reference only):
Eaglemoss maintains a registered address in Italy for formal legal correspondence, though this is not ideal for Filipino customers due to international mail delays. Email remains your fastest and most documented option.

Philippine consumer protection contact:
Department of Trade and Industry (DTI)
Website: dti.gov.ph
Helpline: 1386 (landline) or (02) 751-3000
Local DTI offices are available in every province.

Your next step: cancel with confidence

Cancelling Eaglemoss is frustrating because the company deliberately obscures the process, but it is entirely within your rights as a Philippine consumer. You own your money, your account, and your decision to stop paying.

Start with Method 2 (email cancellation) today. Send a clear, documented request to customerservice@eaglemoss.com, keep every response, and monitor your statements closely for the next 60 days. If charges continue, file a chargeback without hesitation. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and the same consumer protections available to you extend fully to international purchases made from the Philippines.

Do not accept poor customer service or hidden billing practices. Document everything, follow your checklist, and take action. You deserve clarity, transparency, and the right to cancel whenever you choose. Stopee remains your trusted resource for navigating this process from start to finish, and we are here to ensure you succeed.