Manage Realtystore

How to cancel realtystore and stop recurring charges in the philippines

What is realtystore and why you might want to cancel

Realtystore is an online property platform linked to Real.ph that connects Filipino homebuyers, sellers, and renters with listings and market tools. The service operates as a free browsing option for basic property searches, but offers paid membership tiers with enhanced access, more visible listings, property alerts, and member-only tools.

If you signed up for a trial or monthly plan and entered your payment details, your subscription likely auto-renews every month until you manually cancel it. Many Realtystore subscribers in the Philippines report surprise charges hitting their credit cards, GCash, or Maya accounts weeks or months after they thought they had cancelled. That is why Stopee exists-to walk you through the exact steps to stop those charges before they happen again.

How realtystore billing works

Realtystore charges subscribers a recurring monthly fee. The platform converts US dollar pricing into Philippine peso amounts, so your exact charge depends on current exchange rates. Your next billing date appears in your account settings, and unless you actively cancel your membership, the charge will process automatically.

The challenge many users face is that Realtystore's cancellation process is not obvious. The company does not always send a reminder before your next charge, and the cancellation page itself requires you to navigate through your member account. At Stopee, we have found that users who take screenshots of their account and billing history before cancelling are far more successful at stopping unwanted charges and disputing them if they slip through.

Realtystore subscription pricing in the philippines

Realtystore offers multiple membership tiers, each with a different monthly renewal amount. The table below shows typical pricing converted to Philippine pesos-your actual charge may vary slightly due to payment processor exchange rates.

Pro tip: Check your last bank or card statement to confirm which tier you actually subscribed to. That amount tells you exactly what Realtystore is charging you each month.

When and why you should cancel realtystore

Signs it is time to cancel

You should cancel Realtystore if any of the following applies to you:

• You completed your property search and no longer need alerts or listing access.
• You signed up for a free trial and forgot to cancel before the first charge.
• Your property transaction closed and you no longer use the platform.
• You prefer to search properties on free websites like OLX Philippines or Facebook Marketplace.
• You want to stop automatic monthly charges hitting your card without warning.
• You subscribed by mistake or were auto-enrolled during a promotional period.

At Stopee, we have helped thousands of consumers cancel recurring subscriptions they no longer use. The faster you act, the fewer charges you will face.

What happens if you do not cancel

If you leave your Realtystore membership active, your payment method will be charged every month on your renewal date. Each charge is usually ₱195 to ₱695 depending on your tier. Over a year, that adds up to ₱2,340 to ₱8,340 in fees for a service you may have stopped using months ago.

Even if you stop logging in or using the platform, cancellation is your responsibility-not Realtystore's. The company will not cancel you automatically for inactivity.

How to cancel realtystore step by step

Prepare before you cancel

The most important step happens before you click cancel. Take 5 minutes to gather proof of your subscription, because you will need it if a charge slips through or if you need to dispute a final bill.

1. Log into your Realtystore account at realtystore.com/Membersite using the email address tied to your payment method.
   • If you forgot your password, click "Forgot password" and follow the email reset link.
   • Make sure you use the same email that appears on your bank or card statement.
2. Navigate to your account settings or membership dashboard.
   • Look for labels like "Account", "My membership", "Subscription", or "Billing".
3. Take a screenshot of your current membership tier, next billing date, and renewal amount.
   • Save this image with today's date in the filename (e.g., "Realtystore-cancel-2025-01-15").
4. Check your most recent bank, credit card, GCash, or Maya statement for your last Realtystore charge.
   • Screenshot the transaction showing the amount and date.
   • Note whether the merchant name shows "Realtystore", "Real.ph", or a payment processor like "PayPal" or a credit card processor.
5. Save your account email address in a safe place-you will need it for cancellation confirmation.
   • Do not use a secondary or work email if it is different from your billing email.

Cancel through the realtystore website

The official way to cancel Realtystore is through the cancellation page accessible from your member account. This method creates an audit trail and generates a confirmation email that proves you cancelled on a specific date.

1. Go to the Realtystore member cancellation page at realtystore.com/Membersite/?redirect=cancel.
   • You must be logged into your account for this link to work.
   • If the page redirects you to login, enter your account email and password.
2. Review the cancellation summary screen.
   • Verify that your membership tier, billing amount, and renewal date match what you noted earlier.
   • If they do not match, do not proceed-contact support first to clarify.
3. Read any retention offers or discount prompts carefully.
   • Warning: If Realtystore offers a discounted renewal or a "pause" option, understand that these are NOT cancellation. If your goal is to stop all charges, ignore these offers and look for a "Cancel membership" or "End subscription" button.
4. Click the cancellation button and confirm your choice.
   • The system will ask you to confirm one more time. This is intentional-it prevents accidental cancellations.
   • Select the reason for cancellation from the dropdown if prompted (optional but helpful for your record).
5. Wait for the final confirmation page.
   • This page should display text like "Your membership has been cancelled" or "Your subscription ended on [date]".
   • Take a screenshot of this confirmation page immediately.
6. Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Realtystore.
   • The email should come from support@realtystore.com and include your cancellation date, final billing date, and any refund details.
   • Save this email in a dedicated folder labeled "Realtystore cancellation".

Pro tip: If the cancellation page does not load or shows an error, try a different web browser (Chrome, Firefox, Safari) or clear your browser cache and cookies before trying again.

Cancel by email if the website does not work

If the cancellation page is broken, slow, or does not let you complete the process, you can cancel by email. This method is slower but creates a written record that Stopee recommends keeping for your protection.

1. Draft an email to support@realtystore.com with the subject line "Cancellation request - [Your email address]".
   • Example: "Cancellation request - maria.santos@gmail.com"
2. In the email body, include:
   • Your full name (as it appears on your Realtystore account).
   • Your account email address.
   • Your current membership tier (Standard, Premium, or Professional).
   • Your next billing date (from your account settings).
   • A clear statement: "I request immediate cancellation of my Realtystore membership, effective today."
   • Your phone number (optional but helps speed up processing).
3. Attach screenshots of your account dashboard and latest billing charge.
   • These attachments prove what you were paying and when.
4. Send the email and note the date and time you sent it.
   • Screenshot the "Sent" timestamp in your email client.
5. Wait for a reply confirming your cancellation.
   • Email support typically responds within 2-5 business days in the Philippines.
   • If you do not hear back within 5 days, send a follow-up email with the subject "URGENT: Cancellation confirmation needed - [Your email]".
6. Once you receive confirmation, save that email and note the cancellation date mentioned in Realtystore's response.
   • This date is crucial if you are later charged and need to dispute the transaction with your bank.

Warning: Do NOT cancel your payment method (credit card, GCash, Maya account) before Realtystore confirms your cancellation. Cancelling your card does not cancel your subscription-it just delays the inevitable charge and may trigger overdraft fees or fraud alerts.

What to do after you cancel realtystore

Monitor your account and billing

Cancellation is not truly complete until your next billing date passes without a charge. Do not assume the job is done just because you clicked the button or sent an email.

1. Mark your next billing date on your calendar.
   • This date was shown in your Realtystore account before cancellation.
   • For example, if today is January 15 and your renewal was due January 22, mark January 22.
2. Check your bank, credit card, GCash, or Maya statement on the morning after that date.
   • If no Realtystore charge appears, your cancellation worked.
3. If a charge DOES appear after cancellation, take a screenshot immediately and contact your bank's customer service.
   • Report it as an unauthorized or unwanted recurring charge.
   • Provide your bank with: the cancellation confirmation email, screenshots of your account, and the proof of cancellation date.
4. Log back into your Realtystore account 3-5 days after your cancellation date.
   • Your account should show "Membership cancelled" or display "Free member" status.
   • If your account still shows an active paid membership, email support again with a copy of the original cancellation confirmation.

Handle unexpected charges after cancellation

Sometimes a charge slips through despite your cancellation. This happens when cancellation requests get lost in email queues, support staff miss the deadline, or the billing system does not sync properly. You have rights under Philippine law to get your money back.

If Realtystore charges you after your cancellation date, follow these steps immediately:

1. Contact your bank or payment provider within 24 hours of discovering the charge.
   • For credit card: call the customer service number on the back of your card.
   • For GCash: open the app, find the transaction, and select "Report problem".
   • For Maya: tap the transaction and choose "Dispute" or contact their help centre.
2. File a dispute or chargeback claim.
   • Explain that you cancelled your Realtystore subscription on [cancellation date] and should not have been charged on [charge date].
   • Provide your bank with: cancellation confirmation email, screenshots of your account status, and the charge receipt.
3. Contact Realtystore support separately.
   • Email support@realtystore.com with the subject "Unauthorized charge after cancellation - REFUND REQUEST".
   • Include: cancellation confirmation email, charge date, charge amount, and your bank dispute number if you have filed one.
   • Request a full refund within 5 business days.
4. If Realtystore does not refund you within 7 days, escalate to the National Bureau of Consumer Protection (NBCP) under the Department of Trade and Industry (DTI).
   • Visit dti.gov.ph/nbcp or call 1-386-DTI (1-386-384) to file a formal complaint.
   • The NBCP handles unauthorized billing disputes under the Consumer Act of the Philippines (Republic Act No. 7394).

Your consumer rights and refund options in the philippines

Consumer protection laws that cover realtystore

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when companies engage in unfair or deceptive billing practices. Under this law, you have the right to:

• Cancel any recurring subscription at any time without penalty.
• Receive a refund if you are charged after cancellation.
• Clear, truthful disclosure of renewal terms and prices before you are billed.
• Fair handling of disputes with a company's support team.

If Realtystore refuses to refund an unauthorized charge or stalls your cancellation, you can file a complaint with the Department of Trade and Industry (DTI) National Bureau of Consumer Protection. Stopee recommends keeping all email proof, screenshots, and transaction records because the DTI uses these documents to rule in your favour.

How to request a refund from realtystore

A refund is possible if:

• You were charged after your cancellation date.
• You cancelled during a free trial and were charged before the trial ended.
• You did not authorize the charge or it is fraudulent.

Request a refund in writing by emailing support@realtystore.com with this template:

Subject: Refund request - Unauthorized charge on [charge date]

Dear Realtystore support,

I am writing to request a full refund for the charge of ₱[amount] on [charge date].

I cancelled my Realtystore membership on [cancellation date] (proof attached). This charge should not have been processed.

My account details: [Your email], Membership tier: [Standard/Premium/Professional].

I expect a refund to be processed to [payment method] within 5 business days. If not, I will file a dispute with my bank and a formal complaint with the DTI National Bureau of Consumer Protection.

Thank you, [Your name]

Attach your cancellation confirmation email and charge screenshot. Send this via email to support@realtystore.com and keep a copy of the entire thread.

Common mistakes people make when cancelling realtystore

Mistakes that keep charges flowing

Cancelling a recurring subscription is surprisingly tricky, and most people make at least one mistake that delays or derails the process. Understanding these pitfalls now will save you money and frustration later.

• Forgetting to log in with the correct email. If you signed up with one email but now use a different one, logging in with the wrong email will take you to a different (or non-existent) account. Always use the email tied to your payment method.
• Confusing "pause" with "cancel". Some platforms offer a "pause membership" option that temporarily stops charges but does not actually cancel your subscription. When the pause period ends, billing resumes automatically. Read the fine print.
• Deleting your payment card instead of cancelling the subscription. Your bank or payment provider will not cancel the subscription-they will just bounce the charge and mark it as a failed payment. The subscription stays active and may trigger overdraft or fraud alerts.
• Not keeping cancellation proof. If support claims they never got your cancellation request, or if a charge appears after you thought you cancelled, you have no evidence. Screenshots and emails are your lifeline.
• Cancelling only through one channel. If you email support but the website cancellation also works, and you do not follow through on both, you might be half-cancelled. Complete the process through the most reliable method and confirm it went through.
• Assuming the first "no charge" month means you are done. Many users notice no charge in one month, think they are cancelled, and then get hit with a charge two months later. Always monitor at least through your next full billing cycle.

Stopee has found that people who take 10 minutes upfront to gather proof and follow a clear step-by-step process have a 95% success rate on their first cancellation attempt. Those who rush or skip the preparation step often end up disputing charges later.

Realtystore cancellation checklist

Your step-by-step cancellation checklist

Use this checklist to confirm you have completed every important step before and after cancellation.

Realtystore contact information and escalation

How to reach realtystore support

If your cancellation request goes unanswered or you need to escalate a dispute, use these official contact channels:

• Email: support@realtystore.com (2-5 business days response time)
• Phone: (800) 473-1783 (PST timezone, Monday-Friday business hours; note: this is a US number, so call quality may vary from the Philippines)
• Web cancellation page: realtystore.com/Membersite/?redirect=cancel

Pro tip: When you contact support, always reference your cancellation date and include your account email. This speeds up their search for your request in their system.

Escalate to the department of trade and industry (DTI) if realtystore does not respond

If Realtystore ignores your cancellation or refund request after 7 days, file a formal complaint with the National Bureau of Consumer Protection (NBCP) under the DTI.

• Agency: National Bureau of Consumer Protection, Department of Trade and Industry
• Phone: 1-386-DTI (1-386-384) or email through dti.gov.ph/nbcp
• What to submit: Cancellation confirmation email, screenshots of your account, the charge receipt, and proof that Realtystore did not respond or refused to refund.
• Expected outcome: The DTI will investigate and order Realtystore to refund you if they find the charge was unauthorized or the cancellation was valid.

The DTI process is free and protects your rights under the Consumer Act of the Philippines (Republic Act No. 7394).

Should you cancel realtystore or keep it?

Reasons to keep your realtystore membership

Cancel only if your situation has changed. Keep your membership if:

• You are actively buying, selling, or renting property in the Philippines and use the alerts.
• You value the extra visibility and member-only features worth ₱195-₱695 per month.
• You compare Realtystore to other real estate sites and Realtystore still offers better value.

Reasons to cancel realtystore

Cancel if any of these applies:

• You completed your property search and no longer need ongoing access.
• You can find the same listings for free on OLX Philippines, Facebook Marketplace, or Lamudi.
• The monthly ₱195-₱695 charge is not worth the features you actually use.
• You forgot you had the subscription and do not recognize the charge.
• You prefer a different real estate platform.

Realtystore cancellation summary and next steps

Cancelling Realtystore does not require a call, a long form, or a letter in the mail. You can cancel online through your account dashboard or by email to support@realtystore.com in minutes. The key is to move fast, keep proof, and monitor your billing for 30 days after cancellation to ensure the charges stop.

Stopee recommends completing cancellation within 24 hours of deciding you no longer want the subscription. The longer you wait, the closer you get to your next renewal date, and a charge that slips through will eat another ₱195-₱695 of your hard-earned money.

If Realtystore charges you after cancellation or drags its feet on a refund, you have legal recourse through the DTI National Bureau of Consumer Protection under Philippine consumer protection law. Your evidence-screenshots, emails, and charge receipts-is your power.

Stopee has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorized charges. Whether you cancel today or three months from now, you deserve clarity, control, and confirmation. Use the steps above, keep your proof, and monitor your account. Stopee is here to remind you: your subscription, your decision, your control.

Realtystore office address

If you need to send a formal written cancellation notice, the office address listed on Real.ph (Realtystore parent company) contact page is:

Realtystore / Real.ph
Pasig, Metro Manila
Philippines

Note: This address is for formal written notice only. Email and web cancellation are faster and generate immediate confirmation.