Manage Scentbox

How to cancel scentbox in the philippines without surprise charges

What scentbox is and why you might need to quit

Scentbox is a monthly fragrance subscription that delivers a 30-day supply of perfume samples to your door. You choose from hundreds of designer scents, receive an 8 mL sprayer each month, and pay a recurring charge unless you cancel. The service operates from Beverly Hills, California, but accepts customers across the Philippines who pay in USD converted to Philippine pesos.

How the subscription actually works

You subscribe on a month-to-month basis with no fixed contract. Scentbox offers four tiers: Standard (1 scent), Premium (1 scent), Deluxe (2 scents), and Ultra Premium (2 scents with premium fragrances). The appeal is simple: test multiple designer perfumes before committing to a full-size bottle, all at a lower monthly cost than buying individually.

The catch is that the renewal charge hits your card automatically every month until you actively cancel. Many Philippine users miss their cancellation window because support operates on US Pacific Standard Time (PST), which falls late night or early morning in Manila time. Pro tip: Always cancel several days before your renewal date appears on your bank app or credit card statement.

Why cancellation matters right now

You might want to cancel for several reasons: you found your signature scent and no longer need samples, the monthly cost adds up faster than expected, delivery delays frustrate you, or you simply changed your fragrance preferences. The problem is that Scentbox does not make cancellation obvious, and many users report being charged after they thought they had already quit.

That is where Stopee comes in. At Stopee (stopee.com), we help Philippine consumers navigate subscription cancellations with clear, step-by-step guidance so you avoid hidden charges and unwanted renewals. This guide walks you through every cancellation method, your consumer rights, and how to dispute a charge if one slips through.

Scentbox pricing and what you actually pay

Understanding your exact subscription cost is the first step to canceling with confidence.

Monthly plan costs in philippine pesos

Scentbox does not list prices in pesos on its website; you see US dollars and your bank converts them on charge day. The conversion rate fluctuates, but using the approximate rate of 1 USD to 55 PHP, here is what each tier costs:

Important: Your actual PHP charge depends on the exchange rate your bank or payment processor applies on billing day. GCash, Maya, and credit cards may charge slightly different rates. Check your last invoice to see the exact PHP amount you were charged.

Hidden costs and things to watch for

Scentbox advertises "no cancellation fee" and "cancel anytime", but the real trap is automatic renewal. If you do not cancel before your billing date, you are charged the full month's fee even if you planned to quit. If you subscribed through Apple App Store or Google Play Store instead of the website, your cancellation must happen in that app, not on Scentbox.com, or your subscription will continue.

Warning: Shipping to the Philippines may incur customs duties or import taxes that are your responsibility, not Scentbox's. Always factor in potential extra charges when your package clears customs. Stopee advises you to check with your payment provider whether any currency conversion fees apply to your monthly charge.

Should you cancel scentbox right now

This section helps you decide whether cancellation is right for you or whether switching plans might be better.

Reasons to cancel immediately

• You found your signature fragrance and no longer need monthly samples.
• The monthly cost (₱931 to ₱1,922) strains your budget.
• Shipments arrive late or are damaged due to international logistics.
• You prefer to buy full-size bottles instead of samples.
• Customer service delays frustrate you because support operates on US time only.
• You received an unwanted charge after thinking you had already canceled.

Reasons you might pause instead of cancel

• You love sampling new fragrances but want a break this month; contact support to pause temporarily.
• You want to downgrade to a cheaper tier (Standard or Premium) instead of quitting entirely.
• You are waiting for a shipment and want to let it arrive before you exit.

If you fit the first category, proceed to the cancellation steps below. If you fit the second, reach out to Scentbox support at info@scentbox.com before the cancellation steps and ask whether pause or downgrade options are available.

How to cancel scentbox by method

Your cancellation path depends on where you subscribed: directly on Scentbox.com, through Apple App Store, or through Google Play Store.

Cancellation through the scentbox website

If you subscribed directly on scentbox.com, use this method to cancel. This is the fastest route and creates a clear record of your cancellation request.

1. Open a web browser and go to scentbox.com.
2. Click Log In at the top right and enter your email and password.
   • If you forgot your password, click Forgot Password and reset it using the email link.
3. Once logged in, navigate to My Account (usually in a menu or account icon).
4. Look for a section labeled Subscriptions, My Subscription, or Billing.
5. Click the cancellation option, which may appear as Cancel Subscription, Pause, or Manage Plan.
6. Select your cancellation reason from the dropdown (optional but helps Scentbox improve).
7. Confirm your cancellation by clicking the final Cancel button.
8. You will see a confirmation message on screen. Screenshot this page immediately.
9. Check your email inbox (and spam folder) for a cancellation confirmation email from Scentbox within 2 hours.
10. Save this email and any confirmation number it contains.

Pro tip: Do this cancellation at least 5 to 7 days before your renewal date. Your account dashboard shows your next billing date clearly; note that date and work backward. If today is the 15th and your billing date is the 20th, cancel by the 15th to be safe.

Cancellation through apple app store

If you subscribed using an Apple ID on your iPhone, iPad, or Mac, you must cancel through App Store settings, not through the Scentbox website. A web cancellation will not stop your App Store billing.

1. On your iPhone or iPad, open the Settings app.
2. Tap your Apple ID at the top of the Settings menu (usually your name and photo).
3. Select Subscriptions.
4. Find Scentbox in the list and tap it.
5. Tap Cancel Subscription or Remove.
6. Confirm the cancellation and review the refund details (if any).
7. You will receive a cancellation confirmation email from Apple shortly after.
8. Save this email for your records.

On Mac, follow the same path: System Preferences or Settings > Apple ID > Subscriptions > Scentbox > Cancel.

Cancellation through google play store

If you subscribed using Google Play on an Android phone or tablet, cancel directly through the Google Play app or website.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile Icon at the top right.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find and tap Scentbox.
6. Tap Cancel Subscription.
7. Follow the on-screen prompts to confirm cancellation.
8. Google will send you a cancellation confirmation email.
9. Save and file this email with your cancellation records.

Alternatively, log into your Google Account on a computer at myaccount.google.com, navigate to Payments & Subscriptions, find Scentbox, and cancel from there.

What happens after you cancel

Understanding the post-cancellation period helps you avoid confusion and catch any billing errors early.

Your access and final shipment after cancellation

Once you confirm cancellation, your subscription ends immediately in most cases. However, if a shipment is already in transit, you will still receive it. Your access to the Scentbox website and app continues until the end of your current billing cycle, but you will not be charged again after that date.

Important timeline: If you cancel mid-month (for example, on the 15th with a renewal date of the 20th), you typically retain access and may receive a shipment through the 20th. After that date, your account transitions to "cancelled" and you lose access to log in, though older orders remain visible on your account if you need to reference them later.

How to confirm cancellation was successful

Confirmation takes three forms: a screen message, a confirmation email, and no charge on your next expected billing date.

• Screen confirmation: You see "Subscription Cancelled" or similar language immediately after clicking the final cancel button.
• Email confirmation: Within 2 to 24 hours, you receive a cancellation email from Scentbox (or from Apple/Google if you cancelled through their platforms).
• No charge: Your bank statement, GCash app, Maya app, or credit card does not show a new Scentbox charge on or after your previous renewal date.

Monitor your bank account closely for 7 days after cancellation. If a charge appears, take immediate action using the refund process described in the next section.

Refunds and disputing unwanted charges

Even with a clear cancellation, some users report phantom charges. Here is how to address them.

Whether you qualify for a refund

Scentbox typically does not issue refunds for completed subscription months. Once a month has been billed and delivered, that charge is final. However, you may qualify for a refund if:

• You were charged after you successfully cancelled (this is a billing error).
• You were charged twice in a single month (duplicate charge).
• Your order was not delivered due to Scentbox's fault (not customs or shipping carrier delays).
• You cancelled before your billing date but were still charged (system error).

For any of these situations, contact Scentbox support at info@scentbox.com with your cancellation confirmation email and bank statement showing the erroneous charge. Include the date, amount in PHP, and last 4 digits of the card charged. Response typically takes 5 to 10 business days.

If scentbox refuses your refund

Stopee advises you that if Scentbox denies your refund claim unfairly, you have consumer protection rights under Philippine law. The Consumer Act of the Philippines (Republic Act No. 7394) requires all merchants to honor cancellations and refund money for services not rendered or goods not received.

Your next steps are:

1. Send a formal written complaint to Scentbox at their corporate address (see final section) via registered mail or courier with proof of delivery.
2. Include copies of your cancellation confirmation, billing evidence, and refund request email.
3. Allow 30 days for a response.
4. If still refused, file a complaint with the National Bureau of Consumer Protection (NBCP), a division of the Department of Trade and Industry (DTI), at consumer.dti.gov.ph or call 1388 (toll-free DTI hotline).
5. The NBCP can mediate with Scentbox or escalate to formal dispute resolution.

Pro tip: Keep every email, screenshot, and bank statement. Digital proof is your strongest weapon. Stopee recommends documenting everything from the moment you subscribe, not just when you cancel.

Your consumer rights under philippine law

Filipino consumers are protected by specific laws when dealing with subscription services like Scentbox.

What the consumer act of the philippines guarantees

Under Republic Act No. 7394 (Consumer Act of the Philippines), merchants must:

• Honor cancellation requests without penalty if the service terms allow it (which Scentbox does).
• Refund money for services not delivered or goods not received.
• Provide clear, truthful information about billing dates, fees, and renewal terms.
• Not charge you without explicit, informed consent for recurring payments.
• Respond to complaints within a reasonable timeframe (typically 30 days).

Scentbox claims "no cancellation penalty", so under this law, your cancellation must be honoured without delay. If it is not, and you are wrongfully charged, Scentbox is in breach of the Consumer Act.

How to escalate if the company ignores you

If Scentbox ignores your refund request or continues to charge you after cancellation, you can escalate to the DTI. Contact the National Bureau of Consumer Protection at:

• Website: consumer.dti.gov.ph
• Phone: 1388 (DTI hotline, toll-free)
• Email: Check the DTI website for your regional office email.
• In person: Visit your nearest DTI office (Manila, Cebu, Davao, etc.).

The NBCP will investigate your complaint at no cost to you and can issue orders for refund or penalty if Scentbox is found at fault. This process is free and protects your consumer rights under Philippine law.

Common mistakes when cancelling scentbox

Many users slip up at critical moments. Understanding these pitfalls now will help you avoid them.

Mistake 1: cancelling through the wrong channel

If you subscribed through Apple App Store but you cancel on the Scentbox website, your cancellation does not take effect. Your App Store subscription keeps charging you monthly. Always cancel where you subscribed: website for website, App Store for App Store, Google Play for Google Play. Check your original confirmation email to see which platform appears on your receipt.

Mistake 2: cancelling too close to your billing date

If you cancel on your billing date or the day before, the system may process your renewal charge before your cancellation request registers. Cancellation systems are not instant. Cancel at least 5 to 7 days before your renewal date to give the system time to update and prevent the charge.

Mistake 3: not saving your confirmation email

If you are ever charged after cancellation, your cancellation confirmation email is your only proof that you completed the process. Without it, disputing the charge becomes much harder. Screenshot the web page immediately after cancellation, and save the confirmation email in a dedicated folder or in your email client's "important" label.

Mistake 4: assuming the website cancellation is final

Some users cancel on the website, see a confirmation message, and assume they are done. Two weeks later, they are charged again. The screen message is not enough. Wait for the email confirmation and monitor your next billing cycle closely. If a charge appears, jump to the refund section and act fast.

Mistake 5: ignoring the support time zone

Scentbox support operates Monday to Friday, 9 AM to 12 PM PST only. For Manila-based users, this is roughly 1 AM to 4 AM (during Philippine Summer Time) or 12 AM to 3 AM (during Philippine Standard Time). If you email outside business hours, your response takes longer. Plan your cancellation before the support window closes for the week, and send emails early in the PST morning so they are prioritized the same business day.

Checklist before and after your cancellation

Use this practical checklist to ensure your cancellation is airtight and protected.

Before you cancel

• Open your Scentbox account and write down your next billing date (exact day and month).
• Take a screenshot of your subscription plan name, tier, and renewal date.
• Check which platform you subscribed on (website, Apple, or Google Play) by reviewing your first receipt email.
• Save your latest billing email and transaction record from your bank, GCash, or Maya.
• Create a folder in your email or phone called "Scentbox Cancellation" to store all relevant messages and confirmations.
• Calculate the exact cancellation date (at least 5 to 7 days before your renewal date).

At the moment of cancellation

• Log in to the correct platform (website, Apple, or Google Play, depending on where you subscribed).
• Follow the exact steps for your platform (listed above).
• Screenshot the on-screen confirmation message showing "Subscription Cancelled" or similar language.
• Note the exact time and date you completed the cancellation.

After cancellation

• Wait for a confirmation email from Scentbox or your app platform (Apple, Google) within 2 to 24 hours.
• Save and file this email in your "Scentbox Cancellation" folder.
• For 7 days after your previous renewal date, check your bank app, GCash, Maya, or credit card statement daily to confirm no new charge appears.
• If a charge appears, gather your cancellation confirmation email and receipt, then file a refund request at info@scentbox.com immediately.
• If refund is refused, escalate to the DTI National Bureau of Consumer Protection using contact details above.

What customers actually say about scentbox

Real user feedback helps you understand the service quality and common cancellation experiences.

Positive feedback

Users who stick with Scentbox generally praise the variety of designer fragrances, the low monthly cost compared to buying full bottles, and fast delivery to Australia and New Zealand. Many love testing scents before committing to a full-size purchase. Those who cancel smoothly often cite budget reasons or finding "the one" fragrance they love and no longer wanting samples.

Negative feedback and pain points

Complaints centre on three areas: unclear cancellation paths that frustrate users trying to exit, phantom charges appearing after "successful" cancellations (usually due to wrong-platform cancellation), and slow customer service responses due to the US-only support window. Philippine users specifically report confusion over USD pricing, unexpected currency conversion fees, and customs delays or duties on international shipments. Some users also mention that the 8 mL samples feel small relative to the monthly cost if you burn through fragrance quickly.

The consensus is that Scentbox works well if you are patient with international logistics and cancel cleanly with proof. Stopee has helped thousands of consumers cancel subscriptions like this one by providing transparent, step-by-step guidance that prevents costly mistakes.

Scentbox corporate contact and mailing address

If you need to send a formal cancellation request, dispute letter, or refund claim by registered mail, use this address.

Where to send written correspondence

Pro tip for formal complaints: If you send a registered letter, include a copy of your cancellation confirmation, the unwanted charge screenshot, and your refund request in writing. Ask for a signed acknowledgment of receipt. Keep the carrier's tracking number and proof of delivery. This creates a legal paper trail that supports you if you escalate to the DTI.

For philippine consumer protection escalation

If Scentbox fails to respond or refuses your refund unfairly, contact the DTI's National Bureau of Consumer Protection:

• Website: consumer.dti.gov.ph
• Hotline: 1388 (toll-free, during office hours)
• DTI Regional Offices: Available in Metro Manila, Cebu, Davao, and other major cities (check website for location nearest you).

The NBCP handles complaints about unfair trade practices and subscription billing abuses at no cost to you. Stopee recommends filing with the DTI if Scentbox ignores your written cancellation or refuses a valid refund claim.

Key takeaways and your next steps

You now understand how Scentbox works, where the cancellation traps hide, and how to protect yourself under Philippine law. Here is what matters most: cancel on the platform where you subscribed (not a different one), do it at least 5 to 7 days before your renewal date, screenshot everything, save your confirmation email, and monitor your account for the next 7 days.

If a charge slips through, you have the right to dispute it under the Consumer Act of the Philippines. Do not accept a refusal as final; escalate to the DTI if necessary. Stopee (stopee.com) is here to guide you through every step, from the moment you decide to cancel to the day you confirm your account is closed and no more charges will come.

Ready to cancel? Go back to the "How to cancel Scentbox by method" section above, choose your platform, and follow the exact steps for your situation. Stopee has helped thousands of consumers cancel subscriptions like Scentbox cleanly and without stress. Your cancellation is just minutes away.