Manage The Scent Club

How to cancel the scent club and avoid phantom charges

What is the scent club and why you might want to leave

The Scent Club is a fragrance membership service that automatically renews and charges you on a recurring basis until you actively cancel. You are not buying individual perfumes; you are paying for ongoing access to discounted fragrance offers and exclusive member perks, which means your card gets charged repeatedly unless you take action to stop it.

The subscription model explained

When you join The Scent Club, you enter a continuous membership that does not end on its own. The service operates on auto-renewal terms, meaning your subscription continues indefinitely and you are re-billed according to your plan cycle. There is no fixed contract length, and no minimum commitment period is required, but there is also no automatic expiration date.

Pricing information for Philippine members shows references to monthly charges around ₱1,500 to ₱2,000 PHP, though some tiers mention 14-day cycles. This pricing confusion is one of the main reasons members in the Philippines feel frustrated when they see unexpected charges on their GCash, Maya, or bank statements. The lack of clear local pricing transparency makes it harder to track exactly what you signed up for.

Why filipino members cancel

You might want to cancel The Scent Club for several reasons. Members report unexpected charges appearing before they understand the billing cycle, difficulty finding straightforward cancellation options, and delays in receiving refunds after cancellation. Some members realize they prefer one-time purchases over recurring subscriptions, while others find the product selection does not match their preferences.

The reality is that subscription services often rely on cancellation friction, meaning they make it harder to quit than to join. That is exactly why Stopee exists: to help you navigate these cancellations with clear, step-by-step guidance and your consumer rights firmly in mind.

Your consumer rights under philippine law

You have legal protections when dealing with subscription services and recurring charges in the Philippines.

The consumer act of the philippines protects your purchases

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific rights when you buy goods or services, including digital subscriptions. Under this law, merchants must provide clear, honest information about their products and terms before you agree to pay. This means The Scent Club must disclose all charges, billing cycles, and cancellation methods upfront and in language you understand.

If The Scent Club charged you without your informed consent, or if they made cancellation deliberately difficult to discourage you from quitting, you have grounds to dispute the charge. You can also demand a refund if the service failed to deliver what was promised or if the terms were misleading. Stopee recommends gathering all screenshots and email correspondence to support any complaint you file.

Your right to cancel anytime

Under the Consumer Act of the Philippines, you have the right to cancel any subscription service. Many companies claim there is a minimum commitment or a cancellation fee, but these do not override your consumer protection rights. If The Scent Club refuses to cancel your membership or demands a penalty, you can escalate to the Department of Trade and Industry (DTI) Consumer Welfare Division or file a complaint with the National Telecommunications Commission (NTC) if the service was sold online.

The key is documentation: save every email, screenshot, and receipt. When you contact Stopee or your bank, you will have proof of what you agreed to and what actually happened.

Pricing breakdown and what you are actually paying

Here is what members in the Philippines typically see on their statements.

The problem is that public pricing information is inconsistent, and there is no official PHP pricing page visible to new members before signup. This means you may have enrolled thinking you understood the cost, only to see a different amount charged to your card. That is a red flag and exactly the type of practice the Consumer Act of the Philippines protects you against.

How to cancel the scent club without getting charged again

Follow these steps to stop charges and protect yourself from future billing.

Gather your proof before you cancel

Before you submit a cancellation request, take five minutes to document everything. Screenshot your account page showing your membership status, next billing date, and current payment method. Save any invoice emails, confirmation receipts, and your latest bank or GCash statement showing the last charge. If you need to fight for a refund later, these screenshots become your evidence.

Pro tip: Open your account on a computer, not just your phone. The web version usually shows more detail about your next charge date and subscription terms.

• Open your account and navigate to account settings or subscription details
• Take a screenshot of the membership status page
• Note the exact next billing date shown
• Save the payment method listed
• Forward yourself copies of all recent invoices and confirmation emails

Cancel through your account on the website

The direct web method is the primary cancellation route for The Scent Club.

1. Log in to your The Scent Club account on their website
   • Go to the main login page and enter your email and password
   • If you cannot remember your password, use the "Forgot password" link and reset it
2. Navigate to account settings or my account
   • Look for a menu option labeled "Account," "Settings," "Profile," or "My Membership"
   • This is usually in the top right corner or in a hamburger menu on mobile
3. Find the subscription or membership section
   • Look for text like "Manage subscription," "Membership details," or "Billing"
   • Click on this section to see your active membership
4. Locate the cancel or manage option
   • Look for a button that says "Cancel membership," "Cancel subscription," or "Manage plan"
   • Click it to enter the cancellation flow
5. Confirm the cancellation
   • The system may ask why you are leaving; answer honestly if it helps, but do not feel obligated
   • You may see a retention offer; decline if you have already decided to leave
   • Look for a final "Confirm cancellation" button
6. Save the cancellation confirmation
   • Screenshot the confirmation message or page
   • If an email confirmation is sent, save it in a dedicated folder
   • Note the exact date and time of cancellation

Cancel through the app if you subscribed via apple or google

If you enrolled on your iPhone or Android phone, you may need to cancel through that platform instead of the website.

1. Check which platform you used to subscribe
   • Look at your iTunes receipt (for iPhone) or Google Play receipt (for Android)
   • The receipt email will say either "Apple Inc." or "Google Ireland Limited"
2. Cancel through Apple App Store (for iPhone users)
   • Open the Settings app on your iPhone
   • Tap your name at the top
   • Select "Subscriptions"
   • Find "The Scent Club" in the list
   • Tap it and select "Cancel subscription"
   • Confirm the cancellation
3. Cancel through Google Play (for Android users)
   • Open the Google Play app on your Android phone
   • Tap your profile icon in the top right
   • Select "Payments and subscriptions"
   • Tap "Subscriptions"
   • Find "The Scent Club"
   • Tap it and select "Cancel subscription"
4. Save your cancellation confirmation
   • Screenshot the final cancellation screen
   • You will receive a confirmation email from Apple or Google; save it

Warning: If you cancel through the app but your account is also linked to the website, you must cancel in both places. A single cancellation in one channel does not always stop charges from the other platform.

Contact support if the website or app cancellation does not work

If you attempt to cancel online and the option is not available, or if you see an error message, contact The Scent Club support directly.

• Email: info@scentconnectionph.com
• Phone: +63 936 959 7898 (Monday-Friday, 9am-5pm Philippine Standard Time)
• Be specific: Include your account email, order number, and the exact amount of your last charge
• Request written confirmation: Ask the support team to send you a cancellation confirmation email

Stopee recommends sending an email rather than calling, so you have a written record of your request. In your email, clearly state: "I request immediate cancellation of my The Scent Club membership effective today. Please confirm this cancellation in writing and ensure no further charges are made to my account."

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline helps you avoid confusion.

Immediately after cancellation

Once you submit a cancellation request, your membership status should change to "cancelled" or "inactive" in your account. However, if your next billing date is within the next 24-48 hours, you may still be charged one final time. This is not a mistake; it is because the billing system has already been triggered.

Check your account every few days for the next two weeks. You should see your membership status listed as cancelled, and no new renewal date should appear. If your account still shows an active subscription or a future billing date after three days, contact support immediately with screenshots as proof.

Refunds and the final charge

The Scent Club may not automatically refund charges that were processed before your cancellation request went through. If you are charged after you cancel, you have the right to request a refund. Contact support and reference the Consumer Act of the Philippines, which requires merchants to refund unauthorized or unauthorized-intent charges.

Pro tip: If support denies your refund request, do not accept their first answer. File a chargeback with your bank or GCash. Provide your screenshots and cancellation confirmation as evidence that you requested cancellation before the charge was processed.

Common mistakes people make when cancelling

Cancellation failures usually happen because of simple oversights, not because companies intentionally hide the process. Protect yourself by avoiding these traps.

Mistake 1: cancelling in only one place if you have multiple accounts

If you subscribed through both the website and an app, you need to cancel in both places. Many members think cancelling on the website stops all charges, then are shocked to see a charge from Google Play weeks later. Check every platform where you might have an active subscription.

Mistake 2: not saving your cancellation confirmation

A cancellation screen means nothing if you cannot prove it happened. Screenshot the confirmation page, save the confirmation email, and note the date and time. If a charge appears after cancellation, you will need this proof to dispute it with your bank.

Mistake 3: assuming the final charge is a mistake

If you are charged one more time after cancelling, it is usually not a glitch. Most subscription companies process charges a few days before the billing date, so a cancellation request may arrive too late to stop the final charge. You can still request a refund for this charge.

Mistake 4: not checking your account for 30 days after cancellation

Do not assume everything is fine just because you see a cancellation confirmation. Log back into your account one week later to verify that your membership status shows as cancelled and that no future billing date is listed. This gives you time to contact support if something went wrong.

How to get a refund after you cancel

A refund is not automatic, but you have the right to request one under Philippine consumer law.

Request a refund from the scent club first

Send an email to info@scentconnectionph.com within 14 days of any charge you believe was unauthorized or made after your cancellation. Include your account email, the exact charge amount, the date it appeared on your statement, and your cancellation confirmation screenshot. State clearly: "I request a refund for this charge because I cancelled my membership on [date]."

Stopee recommends keeping your request factual and unemotional. Support teams respond better to clear, specific requests than to angry messages. Give The Scent Club five to ten business days to respond.

File a chargeback if the refund is denied

If The Scent Club refuses to refund the charge, contact your bank, GCash, or Maya immediately. Provide your cancellation confirmation and the charge receipt as evidence. Your bank can reverse the transaction (called a chargeback) and return the money to you. You have 90 days from the charge date to file a chargeback, so do not wait.

Escalate to the department of trade and industry if needed

If your bank does not help or if the dispute drags on, you can file a formal complaint with the Department of Trade and Industry (DTI) Consumer Welfare Division. The DTI investigates unfair subscription practices and can force companies to refund customers. You do not need a lawyer; you can file online or in person.

Stopee has seen many cases where the DTI steps in and companies quickly reverse charges they previously denied. Having official oversight makes a difference.

Alternatives if you still want fragrance but not the subscription

If you love perfume but do not want recurring charges, you have other options in the Philippines.

The advantage of one-time purchases is clarity: you pay once, you own the product, and no charge appears on your card again. You are not locked into any cycle or obligated to remember a cancellation deadline.

Checklist: cancel the scent club safely

Use this checklist to ensure you do not miss a step.

• Before cancelling: Screenshot your membership page showing status, next billing date, and payment method
• Before cancelling: Forward yourself copies of your latest invoices and charge confirmations
• Note which platform you used: Website, Apple App Store, or Google Play
• Cancel through all platforms: If you subscribed in multiple places, cancel everywhere
• Request written confirmation: Get a cancellation email from support, not just a web confirmation
• Wait 48 hours: Allow the cancellation to process before checking your account again
• Check your account one week later: Verify that membership status shows as cancelled
• Monitor your statements: Check your bank or GCash for any charges in the next 30 days
• If charged after cancellation: Request a refund immediately with your cancellation proof
• If refund is denied: File a chargeback with your bank within 90 days

Final steps: where to go if you need help

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute phantom charges, and recover refunds. You are not alone in this frustration, and you have options.

Contact the scent club support

Email: info@scentconnectionph.com Phone: +63 936 959 7898 (Monday-Friday, 9am-5pm) Address: As a business entity, The Scent Club may operate under a registered office; contact the email or phone number above to request their mailing address for formal complaints.

Escalate to philippine consumer authorities

Department of Trade and Industry (DTI) For unfair subscription practices or refund disputes. Website: dti.gov.ph You can file a complaint online or visit a regional DTI office.

Bangko Sentral ng Pilipinas (BSP) Consumer Finance Protection Office For banking and payment-related disputes if you used a bank card or remittance service. You can file a complaint if your bank does not respond to your chargeback request.

National Telecommunications Commission (NTC) If the subscription was sold primarily online. You have additional protections under online commerce regulations.

Use stopee to stay organized

Stopee specializes in helping Filipino consumers navigate subscription cancellations and refund requests. Our guides cover every major service in the Philippines, and our checklist approach means you will not miss a critical step. Visit Stopee today to find guides for other subscriptions you want to cancel, track your refund status, and access consumer protection templates you can use with support teams.

Cancelling The Scent Club is your right, not a favour. The Consumer Act of the Philippines backs you up, and Stopee is here to make sure you execute the cancellation cleanly so you never see an unexpected charge again.