Manage Wantable

How to cancel wantable and stop automatic charges in the philippines

What is wantable and why cancellation matters

Wantable is a personal styling subscription service based in Milwaukee, Wisconsin, not a regular online shop. The company sends you curated clothing boxes called Edits on a recurring schedule, which means your account renews automatically every billing cycle unless you actively cancel. Many Filipino users discover too late that a single purchase triggers ongoing charges, and that's why understanding your cancellation options upfront matters so much.

At Stopee, we've seen customers frustrated because they believed they made a one-time purchase, only to find weeks later that their credit card was charged again. The difference between Wantable and a typical online retailer is that Wantable doesn't work like adding items to a cart and checking out once. Instead, you're paying for a recurring styling service with automatic renewal built into the membership terms.

How wantable's pricing works

Wantable charges a styling fee of ₱1,000 (approximately $20 USD) per Edit, and this fee can be applied toward items you choose to keep from your box. If you return all items, you still pay the styling fee, though you can leave feedback to improve future selections. The company also operates a Style Edit Membership that renews monthly at ₱1,000 unless you cancel, and third-party pricing data suggests box options ranging from ₱1,800 to ₱2,000 per month for initial shipments.

The key point is this: you're not just paying for clothes. You're paying for the stylist's time, the box curation, and the service itself. That styling fee is non-refundable by design, which is why Stopee recommends you focus your cancellation efforts on stopping future automatic shipments rather than chasing a refund on the styling component alone.

Wantable's availability in the philippines

Wantable is not officially localized for the Philippines. There's no dedicated Philippine pricing listed for 2025, no Filipino language support, and no local payment methods like GCash or Maya. Customer support operates through email at hello@wantable.com and by phone at 855-926-8225 during Central Time business hours: 7 AM to 9 PM Monday through Friday, and 9 AM to 6 PM on weekends.

If you're in Manila, this time zone difference means you'll be contacting support in the late evening or early morning hours. That gap can feel frustrating when you're trying to cancel and need immediate help. Stopee recognizes this as a real pain point for overseas customers, which is why we've created this step-by-step guide in English for Philippines readers.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services and automatic renewals. This law states that companies must obtain clear, informed consent before charging you, and they must provide an easy mechanism to cancel.

What RA 7394 says about automatic renewals

Under Philippine consumer law, merchants cannot disguise recurring charges or make cancellation unreasonably difficult. If Wantable charged your account without your explicit, separate consent to the recurring terms, or if cancellation required you to jump through multiple hoops, that violates your rights. Stopee advises you to document every step of your cancellation attempt, especially if the process is confusing or the company charges you after you've requested cancellation.

Keep screenshots of your account settings before cancellation, confirmation emails after you've canceled, and any charges that appear afterward. These records are essential if you need to file a dispute with your bank or lodge a complaint with the Department of Trade and Industry (DTI).

Escalation options if wantable refuses to cancel

If you cancel through the website but Wantable continues to charge you, or if customer service ignores your cancellation request, you have legal recourse. First, contact Wantable's support team in writing (email counts) and request written confirmation of your cancellation. Second, if charges continue after 14 days, file a dispute with your bank or credit card issuer. Third, if the issue persists, submit a complaint to the DTI Consumer Affairs Group or visit consumeraffairs.dti.gov.ph to file a formal grievance.

Stopee recommends keeping copies of all communications. The DTI takes subscription disputes seriously, especially those involving overseas companies that fail to honor cancellation requests from Filipino consumers.

How to cancel wantable: step-by-step methods

Cancellation through Wantable happens in your account settings, but the exact path depends on whether you subscribed through the website or a mobile app.

Cancel through the wantable website

This is the most direct route if you signed up at wantable.com or received an email receipt from Wantable directly.

1. Log in to your Wantable account at wantable.com using your email and password.
2. Navigate to your Account Settings by clicking the profile icon or menu in the top right corner.
3. Look for the section labeled "Subscription" or "Membership" and select "Manage Subscription."
4. Review your current membership status and find the "Cancel Subscription" or "Cancel Membership" button.
   • If you see a pause option instead, that temporarily stops shipments but does not fully cancel. Choose "Cancel" to end the subscription permanently.
5. Click "Cancel Subscription" and confirm your choice when prompted.
6. Look for a confirmation message and take a screenshot immediately.
7. Check your email (including spam and promotions folders) for a cancellation confirmation email from hello@wantable.com within 24 hours.

Warning: Some users report that Wantable displays a discount or incentive to stay after clicking cancel. Do not click on these offers unless you genuinely want to continue your subscription. Stopee has seen cases where users accidentally re-subscribed while trying to exit.

Cancel an app store subscription (Apple or google play)

If you subscribed through the Wantable app on your iPhone or Android phone, the subscription may be tied to your Apple ID or Google Play account, not directly to Wantable's website. In this case, you must cancel through the app store, not through the Wantable website alone.

For iPhone and iPad (Apple App Store):

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find "Wantable" in the list of active subscriptions.
5. Tap "Wantable" and select "Cancel Subscription" at the bottom.
6. Confirm your cancellation when prompted.

For Android (Google Play):

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions" and find "Wantable" in the list.
4. Tap "Wantable" and select "Cancel subscription."
5. Follow the on-screen prompts to confirm.

Pro tip: Even if you cancel through the app store, send a cancellation email to hello@wantable.com stating your cancellation date. This creates a paper trail outside the app store system and gives Stopee readers a backup record in case a charge appears later.

Cancel by contacting wantable customer support directly

If you cannot find the cancel button in your account or if the online process fails, reach out to Wantable by email or phone.

1. Email hello@wantable.com with the subject line "Subscription Cancellation Request" and include your full name, email address, and account details.
2. State clearly: "I request that my Wantable subscription be canceled effective immediately. Please confirm cancellation in writing."
3. Keep a copy of your email and note the date and time you sent it.
4. Allow 48 hours for a response and follow up with a second email if you don't hear back.
5. If email doesn't work, call 855-926-8225 during business hours (7 AM to 9 PM CT Monday-Friday, 9 AM to 6 PM CT weekends). Have your account details ready and ask for the agent's name and a confirmation number.

When you contact support, be polite but direct. Don't apologize for canceling. Say: "I'm canceling my subscription effective today. Please confirm in writing that no further charges will be applied to my account." Record the confirmation number and agent name, then follow up with an email confirming the conversation.

What happens after you cancel

Cancellation can feel anticlimactic, which is why many people worry they didn't actually do it.

What to expect in the days and weeks after cancellation

Once you've successfully canceled, Wantable should stop all recurring charges on your payment method. However, you may receive a few final emails during this transition. You might get an email offering you a discount to re-subscribe, or a survey asking why you left. Do not interpret these as signs that cancellation failed. Stopee recommends ignoring promotional emails and focusing only on charges to your payment method.

Within 7 to 14 days after cancellation, check your bank or credit card statement online to verify that no new charge appears. If you had a shipment in transit before you canceled, it will likely still arrive, but you should not be charged again after you return it or after the cancellation date passes.

If wantable charges you after cancellation

Sometimes companies make mistakes, and sometimes they ignore cancellation requests. If a charge appears on your statement after your cancellation date, take these steps immediately.

1. Log into your Wantable account and check whether your subscription status shows as "Active" or "Canceled."
2. If it still shows "Active," cancel again using the methods described above, and this time send an email to support with screenshots of the canceled status.
3. Contact your bank or credit card issuer within 60 days of the unauthorized charge and file a dispute. Tell them the charge was made after you canceled the subscription.
4. Provide your bank with copies of your cancellation confirmation email and screenshots of your account status at the time of cancellation.
5. If your bank refunds the charge, do not close the dispute until Wantable confirms in writing that your account is fully canceled.

If this happens repeatedly, contact the DTI at consumeraffairs.dti.gov.ph and file a formal complaint. Stopee's records show that the DTI takes subscription fraud and repeated unauthorized charges seriously, especially when the merchant is based overseas.

Refund options and what you can realistically recover

Refunds from Wantable depend on what you're requesting and when you request it.

Can you get a refund on the styling fee?

The styling fee (₱1,000 per Edit) is generally non-refundable because it covers the stylist's curation work and the cost of assembling and shipping your box. However, if you returned items within Wantable's return window and paid the styling fee, you're entitled to keep that fee as a credit toward future purchases or refund if you dispute it through your bank.

If you returned all items and Wantable refused to acknowledge your return, or if a charge appeared on your account that you did not authorize, file a chargeback through your bank. Stopee advises providing evidence that you returned the items (tracking numbers, photos, delivery confirmation) to strengthen your dispute.

Refunds for charges after cancellation

If Wantable charged you after you canceled, you are entitled to a full refund of that charge under RA 7394. Contact your bank immediately and file a dispute. Tell them the charge was unauthorized because you had canceled the subscription before the charge date. Include screenshots of your cancellation confirmation and your account status showing "Canceled."

Most banks side with consumers on subscription disputes when there's clear evidence of cancellation. Stopee recommends keeping all documentation for at least six months after cancellation.

Common cancellation mistakes to avoid

Cancellation feels simple until it doesn't, and that moment of confusion costs people money.

Mistake 1: canceling only through the app store and not through wantable's website

If you cancel through Apple or Google Play but leave your Wantable website account active, the company may interpret this as a temporary app-only cancellation. They might reactivate your subscription when you next log in or when a certain period passes. Always cancel in both places: the app store subscription and the Wantable website account.

Mistake 2: pausing instead of canceling

Wantable offers a pause feature that temporarily stops shipments for a set period, usually 30 or 90 days. Many users click "Pause" thinking they're canceling, only to discover that shipments resume automatically when the pause period ends. Your goal is to cancel permanently, so look for the "Cancel Subscription" button specifically, not "Pause" or "Skip Next."

Mistake 3: not taking screenshots before canceling

Once you cancel, your account may change how information is displayed. Screenshot your subscription status, order frequency, saved payment method, and any upcoming shipment details before you click the cancel button. If a dispute arises later, these screenshots prove what your account showed at the moment of cancellation.

Mistake 4: assuming an automated reply means successful cancellation

An email confirming receipt of your cancellation request is not the same as a confirmation that your cancellation was processed. Look for an email that explicitly states "Your subscription has been canceled" or "Effective [date], your subscription will no longer renew." If you only get a generic auto-reply, follow up directly with support and ask for written confirmation of the cancellation date.

Mistake 5: ignoring charges that appear days after you canceled

Some charges take 3 to 7 days to post to your statement. If you canceled on a Wednesday and a charge appears the following Monday, don't panic immediately, but do verify that the charge date is before or after your cancellation date. If it's after, dispute it. Stopee recommends checking your statement once a week for two weeks after cancellation to catch any errant charges quickly.

Before you cancel: questions to ask yourself

Cancellation is the right choice for many people, but it's worth pausing to think through your situation first.

Your cancellation checklist

Use this checklist to stay organized and protect yourself through the cancellation process.

1. Take screenshots of your current subscription status, order frequency, saved payment method, and any upcoming shipment dates before initiating cancellation.
2. Cancel through all applicable platforms: the Wantable website account and any app store subscription (Apple or Google Play).
3. If you cancel online, wait for a confirmation email from hello@wantable.com explicitly stating your cancellation date.
4. If you don't receive a confirmation email within 24 hours, send an email to hello@wantable.com requesting written confirmation of your cancellation.
5. Check your bank or credit card statement 7 to 14 days after cancellation to verify no new charges appear.
6. Keep all emails, screenshots, confirmation numbers, and bank statements related to cancellation for at least six months.
7. If an unauthorized charge appears after cancellation, file a dispute with your bank within 60 days.
8. If Wantable continues to charge you, contact the DTI and file a formal consumer complaint.

Wantable customer reviews and cancellation reports

Real feedback from users helps you understand what to expect during and after cancellation.

Stopee reviews show that users who cancel through both the website and app store simultaneously, and who request written confirmation, rarely encounter issues. The complaints cluster around users who canceled only partially or who didn't verify cancellation in writing.

Contact wantable for cancellation support

If you need to reach Wantable directly to cancel or to dispute a charge, here are the verified contact methods.

Email

Send your cancellation request to hello@wantable.com with the subject line "Subscription Cancellation Request." Include your full name, email address associated with your account, and the date you want the cancellation to take effect. Request written confirmation of cancellation in your email. Expect a response within 48 hours during business days.

Phone

Call 855-926-8225 during these hours:

• Monday to Friday: 7 AM to 9 PM Central Time
• Saturday and Sunday: 9 AM to 6 PM Central Time

Convert these times to Philippine Standard Time (PST is CT plus 14 hours). So 7 AM CT = 9 PM the previous day in the Philippines. Be ready with your account details and ask for the agent's name and confirmation number.

Mailing address for formal complaints

If email and phone don't resolve your issue, you can send a formal cancellation notice by mail to Wantable's headquarters:

Wantable, Inc.
Milwaukee, Wisconsin
USA

Send your letter via registered mail requiring a signature, so you have proof of delivery. Include your account email, the date of cancellation request, and a copy of any previous cancellation confirmation emails. Keep a copy for your records.

Final steps and where stopee can help

Canceling Wantable shouldn't feel like a puzzle, but the time zone difference, app store complications, and unclear confirmation processes can make it stressful. Stopee has helped thousands of consumers cancel subscription services like Wantable by providing clear, step-by-step guidance and reminding them of their rights under Philippine consumer law.

If you've followed these steps and Wantable continues to charge you, or if customer support refuses to honor your cancellation request, Stopee recommends documenting everything and filing a complaint with the Department of Trade and Industry. Your rights as a Filipino consumer are protected by law, and companies-especially overseas companies-must respect them.

Visit Stopee.com to access cancellation guides for hundreds of other services, track your subscriptions, and get alerts if charges continue after you've canceled. Stopee exists to make cancellation simple, transparent, and fair. You've got this.