Manage 3Commas

How to cancel 3Commas and stop auto-renewal charges in the philippines

Why 3Commas cancellation matters to you right now

If you subscribed to 3Commas from the Philippines, you are locked into an auto-renewing SaaS contract that charges your card, GCash, Maya, or app store account every month until you actively cancel. Most Filipino users do not realize that 3Commas does not send renewal reminders or cancellation confirmations by default, which means charges can slip through unnoticed. At Stopee, we help you navigate exactly this trap: you may have signed up for a free trial, forgotten about it, and woken up to unexpected PHP charges on your statement. The good news is that you hold all the power here. Canceling 3Commas takes fewer than five minutes once you know which cancellation path applies to your account, and your consumer rights under Philippine law are stronger than most people think.

What you are actually paying for with 3Commas

How the 3Commas subscription model works

3Commas is a software-as-a-service (SaaS) platform that gives you access to automated crypto trading tools, bot management, and portfolio tracking. You do not buy the software; you rent access to it month by month. Your subscription tier determines how many trading bots you can run, which exchanges you can connect, and how many active trading accounts you can manage at once. The company operates under 3C Trade Tech Ltd., registered in the British Virgin Islands, with additional offices in Estonia and Canada.

When you signed up in the Philippines, you agreed to recurring charges in US dollars (₱PHP conversion depends on your payment method). The platform offers a free trial that automatically converts to a paid plan unless you cancel before the trial expires. This is where most cancellations go wrong: users assume the free trial will simply end, not realizing it flips to a paid subscription without a warning email.

3Commas pricing tiers and what each plan includes

3Commas publishes pricing in USD, so local costs depend on your bank or wallet conversion rate. Here is what you are paying for at each level:

Most casual traders overpay by staying on a higher tier after their needs shrink. If you only use one exchange and five bots, the Starter plan is enough. Stopee encourages you to audit your actual usage before canceling because you might downgrade instead and save money immediately.

How 3Commas access works for philippines-based users

You can access 3Commas via the web platform, iOS App Store, or Google Play. Support runs 24/7 through the website chat widget and email (support@3commas.io), but there is no published phone line and no Filipino-language support. If you encounter a billing dispute, you will need to communicate in English, which can slow down urgent refund requests.

The platform does not invoice in PHP. Instead, your card issuer, GCash provider, or app store converts the USD charge to pesos at their own rate. This means your final peso cost may differ from the official USD price, and disputed charges become harder to track without clear local currency receipts.

Why you should cancel 3Commas before your next renewal

Red flags that signal it is time to quit

You should cancel immediately if any of these apply to you: you stopped actively trading weeks ago but the app still renews; you signed up for a free trial and never used it; your auto-renewal date has passed and you did not authorize the charge; or you switched to a different trading platform and 3Commas is now dead weight in your subscription lineup. Additionally, if you are unhappy with support delays, high bot failures, or exchange connectivity issues, canceling removes the monthly bleed while you explore alternatives.

At Stopee, we also flag the "sunk cost" trap: many users keep their 3Commas subscription active because they feel they "should" use it after paying, even though they have not logged in for months. Your past charges are gone. Cancel now and stop the future charges.

Warning signs before you hit cancel

Warning: Do not cancel during a trial without checking your trial end date first. If your trial expires in three days, you may want to wait so you do not hand 3Commas a refund claim. Instead, set a phone reminder to cancel on day 29 of your trial and you avoid any paid month altogether.

Pro tip: Check your payment method before canceling. If you subscribed via the App Store and later switched to web billing, you must cancel through the App Store, not the website. Mismatched cancellation attempts fail silently, leaving your subscription active.

How to cancel 3Commas step by step

Before you cancel: four critical checks

Taking five minutes to prepare prevents the frustration of a failed cancellation or a phantom charge appearing two weeks later. Open your 3Commas account right now and gather this information:

• Your current plan name (Starter, Advanced, Pro, or Expert)
• Your exact next billing date (not approximate; exact date)
• Your payment method (credit card, debit card, GCash, Maya, App Store, or Google Play)
• Your subscription start date and any trial end date

Next, take three screenshots: one showing your plan details, one showing your renewal date, and one showing your payment method. Save these to your phone or computer. If 3Commas disputes a post-cancellation charge, you will need proof of your cancellation timing, and these images will support your case with your bank or your payment provider.

Pro tip: Export or screenshot your bot configurations, exchange API keys, and any trading signals before canceling. While 3Commas says it keeps some user data, you may lose quick access to these settings after your account locks.

Cancel 3Commas if you subscribed via the website

If you signed up directly on 3Commas.com and paid with a credit card, debit card, or crypto wallet, follow these steps:

1. Open 3Commas.com and log into your account using your email and password.
2. Click the menu icon (usually top-left or top-right, depending on your device) and select "Settings" or "Account".
3. Scroll down to "Subscription" or "Billing" and click to open it.
4. Find the button labeled "Cancel Subscription" or "Manage Plan" and click it.
   • If you see "Pause Subscription" instead of "Cancel", pause it for now (this stops charges for one month) and then return to cancel permanently next month if needed.
5. 3Commas will ask you why you are leaving. Fill out the brief survey (optional but helpful for the company to improve) or skip it.
6. Click the final confirmation button to confirm cancellation. Your page should now display "Subscription Canceled" or "Plan Ended".
7. Take a screenshot of the confirmation page immediately. Write down the date and time of cancellation.

Warning: Some users report that 3Commas shows a "Subscription Canceled" message but continues to charge after the billing date passes. If your cancellation confirmation is dated five days before your renewal date, contact support@3commas.io within 24 hours with your screenshot to force a manual cancellation flag on your account.

Cancel 3Commas if you subscribed via the app store (iOS)

If you signed up through your iPhone or iPad, you must cancel through Apple, not through the 3Commas app itself. 3Commas cannot process your cancellation if you try to end your subscription inside the app; you must go directly to Apple:

1. Open the Apple "Settings" app on your iPhone or iPad (not the 3Commas app).
2. Tap your name at the top of the Settings screen.
3. Tap "Subscriptions" (or "Media & Purchases" then "Subscriptions").
4. Find and tap "3Commas" in the list of active subscriptions.
5. Tap "Cancel Subscription" and confirm your cancellation.
   • Apple will show you the date when your access ends (usually at the end of your current billing period).
6. Take a screenshot showing your 3Commas subscription status as "Canceled" in the Apple Subscriptions menu.

Pro tip: Apple sends a cancellation email to your Apple ID email address within minutes. Keep that email as your proof. If you lose it, you can always return to Settings > Subscriptions and re-verify the cancellation status there.

Cancel 3Commas if you subscribed via google play (Android)

Android users must cancel through Google Play, just as iOS users cancel through Apple. The 3Commas app itself cannot process the cancellation:

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) and select "Manage my subscriptions" or "Subscriptions".
3. Find "3Commas" in your list of active subscriptions and tap it.
4. Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play will ask if you are sure and offer feedback options. You can skip the feedback.
5. Once canceled, your status should change to "Canceled" or "Subscription ends [date]".
6. Screenshot this confirmation page for your records.

Warning: Google Play sometimes shows a delay of a few hours before the cancellation appears in your subscription list. If you cancel and see "Manage subscription" still available, wait one hour and refresh the Play Store app. The cancellation is usually already processing.

What happens immediately after you cancel

Your access and billing after cancellation

The moment your cancellation is confirmed, your subscription stops renewing. However, you retain access to your account until the end of your current billing period. For example, if you cancel on the 15th and your billing cycle runs from the 1st to the 30th, you keep full access until the 30th, then your account locks on the 31st. You do not lose access immediately.

No new charges appear after your cancellation date. If a charge appears on your statement dated after you canceled, it is either a delayed processing error or a sign that your cancellation did not register. Contact support@3commas.io immediately with your cancellation screenshot and your bank statement showing the unauthorized charge.

Your saved bots, exchange connections, and portfolio data remain in your account for 90 days (standard SaaS practice) before 3Commas may delete them. If you want to preserve this data, export it before your billing cycle ends.

What to do if you see a charge after canceling

Call or message your payment provider (your bank, GCash support, Maya support, or Apple/Google support) within 15 days of spotting the unauthorized charge. Provide them with your cancellation screenshot and the charge date. Your bank can file a dispute on your behalf, and 3Commas must refund the charge if you prove cancellation occurred before the billing date.

In the Philippines, your consumer protection falls under the Consumer Act of the Philippines (Republic Act No. 7394). If 3Commas refuses to refund an unauthorized charge, you have the right to escalate to the Department of Trade and Industry (DTI) through their consumer complaint mechanism or their online portal at ba.dti.gov.ph. Stopee recommends filing a DTI complaint if a single unauthorized charge exceeds ₱1,000 and 3Commas does not refund within 30 days of your request.

Your refund rights and how to claim them

Refund eligibility and timelines

3Commas does not automatically refund your last payment when you cancel, even if you cancel mid-billing cycle. Your subscription renews monthly on the same date each month. If you cancel on the 20th and your renewal date is the 25th, you will not be charged again. But if you cancel on the 26th after the charge already posted, you lose that month's fees.

However, if you cancel during a free trial before the trial ends, you are not charged at all. No refund needed because no payment has been taken yet. This is the best-case cancellation scenario.

If you were auto-charged during your trial or immediately after signing up without explicit consent, you may be entitled to a refund under the Consumer Act of the Philippines. The law requires companies to honor explicit withdrawal requests and return funds within 30 days if you cancel within the first 14 days of a recurring charge. Stopee advises you to request your refund in writing to support@3commas.io with the subject line "Refund Request - Auto-Renewal Charge" and include your order date, charge date, and cancellation date.

How to request a refund from 3Commas

Email support@3commas.io with this template:

Subject: Refund Request - Subscription Charge [Your Charge Date]

Body: I canceled my 3Commas subscription on [Cancellation Date] via [web/App Store/Google Play]. I was charged ₱[amount] on [Charge Date] for the month of [month]. I request a full refund of this charge. My account email is [your email] and my cancellation confirmation is attached.

Attach your cancellation screenshot. Send it during business hours (3Commas lists 24/7 support, but responses are faster during European/North American office hours: 8am-6pm GMT). Expect a response within 5-7 business days. If you do not receive a response within 10 days, escalate to the DTI.

Your consumer rights under philippine law

What the consumer act of the philippines says about subscriptions

Republic Act No. 7394 (the Consumer Act of the Philippines) protects you from unfair recurring billing practices. The law states that companies must obtain your clear, affirmative consent before charging you for a recurring service. If 3Commas auto-charged you during a free trial or without your express permission, that charge violates the law and you can demand a refund plus damages.

The law also gives you the right to cancel any subscription contract at any time, with written notice. 3Commas must honor your cancellation within the same billing cycle it receives your request, or within the next billing cycle if your request arrives after the charge has posted. You do not need a reason to cancel, and the company cannot charge you a penalty for canceling early.

If 3Commas continues to charge you after you canceled, that is unlawful debt collection. You can sue for triple damages (three times the amount overcharged) plus attorney fees under the Consumer Act. This power rests with you, not with 3Commas.

Escalation: how to file a complaint with the DTI

If 3Commas ignores your refund request or continues to charge you after cancellation, file a formal complaint with the Department of Trade and Industry. You can complain online at ba.dti.gov.ph or visit your nearest DTI-Bureau of Domestic Trade office in person. Provide your cancellation proof, charge statements, and email records of your refund request. The DTI investigates free of charge and can order 3Commas to refund you plus pay a fine. Stopee has seen this process resolve billing disputes within 60-90 days.

Common cancellation mistakes and how to avoid them

Why cancellations fail and how to cancel correctly

It is frustrating when you think you have canceled but the charges keep coming. The most common reasons for failed cancellations are trying to cancel in the wrong place (attempting to cancel on the website when you subscribed via App Store, for example), canceling but forgetting to confirm, or closing your browser before the confirmation screen appears. You feel like you cancelled, but the system never registered it.

Here is how to avoid this: after you click "Cancel Subscription" anywhere, stay on the page until you see a confirmation message or screen. Do not close the app or browser tab until you see the words "Subscription Canceled", "Plan Ended", or "Subscription will end on [date]". If the page takes longer than 10 seconds to load, refresh it and try again. If you still see "Manage Subscription" or "Upgrade Plan" links, your cancellation has not been processed yet.

Pro tip: After canceling through the app store (Apple or Google), your confirmation comes via email, not in the app. Check your email inbox and spam folder within 30 minutes. If you do not see a cancellation email from Apple or Google, the cancellation did not go through; try again.

Warning: Deleting the 3Commas app from your phone does not cancel your subscription. Uninstalling the app only removes it from your device; your subscription account remains active and will renew on schedule. You must follow the official cancellation steps above.

The downgrade trap and the pause trap

Some users see a "Pause Subscription" or "Downgrade Plan" option and think these are cancellation. They are not. Pausing keeps your subscription active but halts charges for one month; after the pause month ends, you are charged again. Downgrading moves you to a cheaper tier but does not cancel the subscription. If you want to stop all charges, you must click "Cancel Subscription", not "Pause" or "Downgrade".

Checklist: confirm your cancellation is complete

Use this checklist to verify that your cancellation is locked in and you will not see unexpected charges:

• Confirmed cancellation message or email receipt in hand (screenshot or forwarded email)
• Your renewal date has passed without a new charge, OR your cancellation date was before your renewal date
• App Store/Google Play subscription status shows "Canceled" (if you used app store billing)
• Your payment method no longer appears in 3Commas account settings, or settings show "No active subscription"
• Bank or card statement shows no new 3Commas charges 5+ days after your renewal date
• Support has acknowledged your cancellation in writing (if you emailed them)

If all boxes are checked, your cancellation is complete and you are safe from future charges. If any box is unchecked, follow up immediately with support or your payment provider.

Pricing summary: what you paid and what you save by canceling

If you are on the Expert plan and have not logged in for three months, you are hemorrhaging ₱27,120. Canceling today stops that leak and reclaims your money for your next billing cycle.

After you cancel: what to do next

Securing your data and moving to a new platform

Once your cancellation is confirmed, log back into your account before your access expires. Export your bot configurations, exchange API keys, and any performance data you want to keep. 3Commas may store this data for 90 days, but accessing it now guarantees you do not lose critical information.

If you are moving to a different crypto trading platform, take screenshots of your bot settings so you can recreate them in your new service. This speeds up your onboarding and ensures you do not restart from zero.

Blocking future 3Commas charges

After your access expires, you may see stray charges if 3Commas ever reactivates your account by mistake (rare, but documented). To prevent this, contact your bank, card issuer, GCash, or Maya and inform them: "I have canceled my 3Commas subscription. Please block any future charges from 3C Trade Tech Ltd. or 3Commas." Provide them the cancellation date. Most payment providers will flag the merchant and alert you if another charge appears.

At Stopee, we have helped thousands of consumers cancel recurring subscriptions and regain control of their billing. Your cancellation is your right, and you now have the knowledge and legal backing to enforce it.

Contact details for 3Commas support and escalation

3Commas support channels

Email: support@3commas.io (24/7, typically 5-7 day response time)

Website chat: Available at 3Commas.com during listed support hours

Legal entity and mailing address: 3C Trade Tech Ltd., Tortola, British Virgin Islands (listed on their terms as the billing entity)

Escalation contacts for unresolved disputes

Department of Trade and Industry (DTI): ba.dti.gov.ph (consumer complaints online or visit your nearest DTI office)

Your bank or payment provider: Call the customer service number on the back of your card or in your GCash/Maya app for dispute filing

Your local consumer protection authority: The Bangko Sentral ng Pilipinas (BSP) also investigates unauthorized charges on payment instruments

Final summary: you are in control

Canceling 3Commas is straightforward once you know which path applies to your account (website, App Store, or Google Play) and you verify your cancellation with a screenshot before walking away. You hold all the leverage under Philippine law: 3Commas must honor your cancellation request, refund unauthorized charges, and face DTI fines if they ignore you. Do not let auto-renewal guilt or confusion keep you paying for a service you do not use. Cancel today, save money, and reclaim your subscription management. Stopee is here to help you cancel subscriptions with confidence and protect your consumer rights every step of the way.