Manage 3Commas

How to cancel 3Commas and reclaim control of your crypto trading

What is 3Commas and why you might want to cancel

3Commas is a web and mobile platform built for cryptocurrency traders who want to automate their exchange activity. The service connects to your crypto exchange accounts through API keys, giving you access to trading bots, smart trades, portfolio tracking and a marketplace of third-party tools.

You may have signed up expecting to boost your trading strategy, but found the fees add up faster than your gains, the bot automation didn't deliver the returns you wanted, or you've simply decided crypto trading isn't for you right now. Whatever your reason, Stopee is here to guide you through cancelling 3Commas cleanly and securing any refund you're entitled to under New Zealand consumer law.

How 3Commas billing works

3Commas charges you through different payment channels depending on where you signed up. If you subscribed on the 3Commas website, your payment likely goes through Paddle, PayPal or your credit card. If you downloaded the app and subscribed through Google Play or Apple's App Store, your payment is handled by Google or Apple instead.

This matters because you cancel subscriptions through different places depending on how you paid. Cancelling on the 3Commas website doesn't cancel a subscription you started on Google Play or Apple, and vice versa. Getting this right the first time saves you weeks of unwanted charges.

Should you cancel 3Commas right now

Cancel now if you're paying for features you don't use, if the subscription has failed to deliver what you expected, or if you simply want to reduce your cryptocurrency trading costs. You don't need a perfect reason to cancel-you're in control of your money and your choices.

However, pause before you cancel if you're mid-trial, have active trading bots deployed, or haven't yet tested a particular feature you paid for. If you do cancel, your existing subscription remains active until your current billing period ends, so you're not losing access overnight.

Step-by-step guide to cancelling 3Commas

Cancel your 3Commas web subscription (Paddle, PayPal or credit card)

Most users sign up directly on the 3Commas website and pay by Paddle, PayPal or card. This is the most common cancellation path, and it takes about five minutes.

1. Open your web browser and navigate to the 3Commas website.
2. Sign in to your account with your email and password.
   • Pro tip: If you use two-factor authentication, keep your authentication app or device handy.
3. Once you're logged in, find your account settings menu (usually a gear icon or "Account" link in the top right corner).
4. Look for "Subscription History" or "Billing" in the settings menu and click it.
5. You'll see your active subscription listed with its billing date and amount. Click the "Cancel" button next to it.
   • Warning: Cancelling stops future automatic charges but does not refund your current billing period. Your access to paid features continues until your existing subscription period ends.
6. 3Commas will ask you to confirm the cancellation. Review any message about your final billing date, then confirm.
7. You'll receive a confirmation email. Screenshot or save this email as proof of your cancellation request.

Cancel your 3Commas subscription on google play

If you subscribed to 3Commas through the Google Play app store on an Android device, you cancel through your Google account settings, not through the 3Commas app itself.

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view all your active subscription payments.
5. Find "3Commas" in the list and tap it.
6. Tap "Cancel subscription" and follow Google's confirmation prompts.
   • Pro tip: Google will sometimes offer a discount or win-back incentive. Only accept if you genuinely want to keep the subscription-don't let discounts trap you into paying for something you don't need.
7. Once cancelled, you'll receive a confirmation email from Google. Your 3Commas access ends on your next billing date.

Cancel your 3Commas subscription on apple

Apple App Store subscriptions (including those using Apple Pay) are managed through your Apple ID settings, not within the 3Commas app. The process is simple and takes just a few steps.

1. On your iPhone, iPad or Apple device, open the Settings app.
2. Tap your name at the top of the screen to open your Apple ID profile.
3. Select "Subscriptions" from the menu.
4. Find "3Commas" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" and confirm your choice.
   • Pro tip: Apple may display a cancellation survey or offer a discount. You're not obliged to engage with it-simply confirm the cancellation.
6. You'll receive an email confirmation from Apple. Your subscription ends on your next renewal date.

Understanding 3Commas refund windows and your entitlements

Refund eligibility for your subscription tier

New Zealand consumer law, particularly the Consumer Guarantees Act 1993, protects you when you purchase services. 3Commas also publishes its own refund windows, which we've broken down here so you know exactly what you're entitled to claim.

Your refund eligibility depends on which plan you bought, when you bought it, and which payment method you used. Let's walk through each scenario.

How to request a refund from 3Commas

Cancelling your subscription and requesting a refund are two different actions. Stopping the recurring charge is step one; asking for your money back is step two.

1. Contact 3Commas support directly through their help centre or support email (usually found on their website under "Contact us").
2. Be clear and specific: state the date you paid, the amount charged, and which plan you subscribed to.
3. Reference the refund policy rule that applies to you (use the table above to identify it).
4. Keep your payment confirmation email from your bank, PayPal, Apple or Google as evidence.
5. If 3Commas declines your refund request and you believe you're within the refund window, escalate to your payment provider.
   • Warning: Payment providers like PayPal, Google and Apple have their own dispute resolution processes. You can file a claim if 3Commas won't honour a valid refund window.

What happens to your account and data after cancellation

Your account, bots and settings after you cancel

Cancelling your subscription does not automatically delete your 3Commas account or erase your trading history. Your account, API connections to your exchanges, and any bots you've created remain stored on 3Commas' servers unless you actively delete them yourself.

If you decide to re-subscribe later, your previous configuration, bot settings and account data often remain available. This can be convenient if you're taking a temporary break, but it also means 3Commas retains your information until you request full account deletion.

Delete your account if you want to remove your data

If you want 3Commas to remove your account entirely (including all personal data, bot configurations and API connection records), you'll need to request account deletion separately.

1. Sign in to your 3Commas account.
2. Go to account settings and look for "Delete account" or "Privacy" options.
3. Follow the deletion process and confirm your identity when prompted.
4. Request written confirmation that your data has been deleted and all API connections have been removed from 3Commas' systems.

Pro tip: Before you delete your account, manually revoke any API keys you gave to 3Commas directly within your crypto exchange's own security settings. This ensures 3Commas can't access your exchange account even if their systems retain an old API key.

3Commas pricing and plan comparison

Current subscription tiers and what you pay

3Commas offers three main subscription levels, each with different feature limits and marketplace access. Pricing varies depending on whether you pay monthly or annually, and 3Commas occasionally runs promotions.

Annual plans typically offer a discount compared to paying monthly. However, annual commitments mean larger upfront costs and longer refund windows if you change your mind. If you're new to 3Commas, monthly is safer until you're confident the service delivers value.

Common mistakes people make when cancelling 3Commas

Traps that cost you time and money

Cancelling can feel like navigating a maze, and 3Commas' multi-channel payment system makes it easy to slip up. We've seen thousands of people cancel in the wrong place, miss refund deadlines, or fail to request refunds at all-and Stopee wants to make sure that doesn't happen to you.

Here are the mistakes we see most often:

• Cancelling on the 3Commas website when you subscribed through an app. Stopping the payment on the website does nothing if your subscription lives in Google Play or Apple. Check where you actually paid before you cancel.
• Assuming cancellation means a refund. Stopping future charges is not the same as getting money back for what you've already paid. Request a refund separately and cite the refund window that applies to you.
• Missing the 24-hour refund deadline for renewals. If this is your second subscription or beyond, you have only 24 hours to request a refund. Delays mean you lose that window entirely.
• Not saving your cancellation confirmation. Screenshot or download your cancellation email immediately. If a dispute arises, this proof protects you and makes escalation easier.
• Forgetting to revoke API keys. Cancelling your subscription doesn't disconnect 3Commas from your exchange accounts. Remove your API keys manually in your exchange settings to fully sever the connection.
• Deleting the app instead of cancelling the subscription. Removing the app from your phone doesn't cancel the subscription-it just hides it. You'll keep paying until you formally cancel through Google or Apple.

Your consumer rights under new zealand law

Protection when 3Commas fails to deliver

The Consumer Guarantees Act 1993 is your legal shield if 3Commas fails to provide the service you paid for. Under this law, you're entitled to expect that services are provided with due care and skill, fit for purpose, and match any description you were given when you purchased.

If 3Commas bots don't work as advertised, the platform is constantly unavailable, or features promised during signup aren't actually included, you have legal recourse. You can request a refund, replacement, repair or compensation-even if you're outside a standard refund window.

Escalation: what to do if 3Commas refuses to help

If 3Commas declines your refund request and you believe you're entitled to one, escalate through these channels:

1. Request a formal written response from 3Commas explaining why they've declined your refund. Keep this response.
2. Contact your payment provider (PayPal, your bank, Google or Apple) and file a dispute or chargeback claim. Reference the Consumer Guarantees Act if the service was faulty or misrepresented.
3. If your payment provider sides with you, they'll reverse the charge and return your money.
4. For unresolved complaints, contact the Commerce Commission (New Zealand's consumer protection authority) or consider free dispute resolution through your bank's complaints process.

Pro tip: Document everything. Save screenshots of your subscription, purchase confirmations, emails from support, and any evidence that 3Commas failed to deliver. This paper trail is invaluable if you need to escalate.

Cancellation checklist and next steps

Ensure you've completed every step

Use this checklist to confirm you've cancelled 3Commas properly and haven't left any loose ends:

• I've identified where I subscribed (website, Google Play, or Apple).
• I've cancelled the recurring payment through the correct platform (3Commas website, Google Play, or Apple settings).
• I've saved my cancellation confirmation email.
• I've noted my final billing date so I know when access stops.
• I've checked if I'm within the refund window for my plan tier (see the refund table above).
• I've submitted a refund request to 3Commas with my payment details and the refund policy rule that applies.
• I've revoked my 3Commas API keys directly in my exchange settings (if applicable).
• I've deleted my 3Commas account if I want all my data removed.
• I have screenshots or saved emails proving my cancellation and any refund correspondence.

What to do next after 3Commas is cancelled

Cancellation can feel like the end of the story, but your job isn't quite finished. Take these final steps to ensure a clean break.

First, monitor your bank or payment account for the next two billing cycles. Confirm that no further 3Commas charges appear. If a charge does appear after your cancellation, contact your payment provider immediately and reference your cancellation confirmation.

Second, explore alternative cryptocurrency trading tools if you still want to automate your strategy. Stopee can guide you through cancelling other services too, and understanding your options helps you make better choices next time.

Third, if 3Commas charged you unfairly or failed to deliver, don't let it slide. File a complaint with the Commerce Commission and leave an honest review on independent review platforms. This protects other New Zealand consumers and holds companies accountable.

Getting help from stopee and reaching 3Commas

Contact 3Commas directly

If you need help from 3Commas during the cancellation process, most of their official contact options are managed online. Look for their help centre or support email on their website (3commas.io).

The company maintains offices in the European Union and a global operations team. For New Zealand customers, email support is usually the fastest path to a response. Be specific about your issue (e.g., "I want to cancel my subscription and request a refund for my first month") and include your account email and payment reference.

How stopee can help you cancel

Stopee has helped thousands of consumers cancel subscriptions cleanly, recover unfair charges, and navigate company refund policies. Whether you're struggling to find the right cancellation page, need help composing a refund request, or want to escalate a complaint, Stopee's guides and expert advice are here for you.

Visit Stopee.com to access our full library of cancellation guides, consumer rights information, and step-by-step instructions for services like 3Commas. Stopee's mission is to put you back in control of your spending and protect your rights as a New Zealand consumer.

Cancelling 3Commas isn't complicated once you know the right steps. This guide has walked you through every scenario-from identifying where you subscribed, to submitting your cancellation, to securing a refund if you're entitled to one. You're in control of your crypto trading decisions and your money. Stopee is proud to support New Zealand consumers like you in taking back that control.