Manage Adcreative

How to cancel adcreative and stop paying for AI ad design you no longer use

What adcreative is and why you might need to cancel

Adcreative (also called AdCreative.ai) is a subscription-based AI design platform that generates ready-made ad creatives, copy variations, and design assets for ecommerce businesses, marketing agencies, and solo entrepreneurs. You pay a monthly or weekly subscription to access AI-powered ad generation, team collaboration tools, and creative testing features without building every campaign from scratch.

The service attracts users in the Philippines because it saves time on ad design work and offers a 7-day free trial. However, many Filipino users report frustration with automatic billing after the trial ends, unclear cancellation paths, and slow support responses when refunds are requested. If you signed up and now want to stop paying, Stopee is here to walk you through the exact process so you avoid hidden charges and unnecessary delays.

The subscription model and how charges work

When you create an Adcreative account, the platform requires you to select a recurring payment plan (weekly or monthly) before your 7-day free trial activates. This is the critical moment many users miss: your trial is free, but billing is set to start automatically on day 8 unless you cancel before that date. After your trial ends, you will be charged according to your chosen plan under the same conditions listed in their terms.

For Philippine users, charges appear in PHP (₱) on your credit card or payment method. The pricing tiers include different credit allowances, storage limits, and team seat access, meaning your renewal date and amount depend on which plan you chose during signup. Stopee advises that you write down your exact renewal date today and take a screenshot of your billing page, because many cancellations fail because users lose track of when they will be charged next.

Why users in the philippines typically cancel

Filipino subscribers usually cancel Adcreative for three reasons: the free trial converts to a paid plan and they forgot to cancel in time; they tested the tool and found it did not fit their workflow; or they discovered duplicate charges after the first billing cycle. A smaller number cancel because they prefer alternative AI design tools or decided to build ads manually instead.

Whatever your reason, cancellation is your right as a consumer. If you are unsure whether to cancel or stay, Stopee recommends you review what you are actually paying for: the plan features, the monthly cost in PHP, and whether you have actually used the credits and features you are paying for in the past 30 days. If the answer is no, cancellation is the sensible choice.

Your consumer rights when canceling adcreative in the philippines

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you buy goods or services, including digital subscriptions. Under this law, businesses must disclose the full cost of a subscription upfront, clearly explain the auto-renewal terms, and provide a simple, accessible cancellation method. If Adcreative made it harder to cancel than to sign up, or if they continued to charge you after you cancelled, the law is on your side.

Additionally, the law requires businesses to honor your cancellation request within a reasonable time (usually within 5-10 business days). If charges continue after you cancel and Adcreative refuses to refund them, you have the right to dispute the charge with your bank or payment provider and file a complaint with the National Consumer Affairs Center (NCAC) or the Department of Trade and Industry (DTI) in the Philippines.

Your right to a refund before your trial ends

If you are still within your 7-day free trial and you cancel before day 8, you will never be charged. This is not a refund because no charge has been made yet; this is prevention. Stopee emphasizes: cancel on day 6 if you know you do not want to continue, because waiting until day 7 risks the system processing your first charge before your cancellation request is processed.

If you are already in a paid billing cycle and you cancelled within 14 days of your first charge, you may qualify for a refund under the Consumer Act. Adcreative's own terms do not always advertise a full refund window, so you will need to request this in writing if the automatic system does not offer it. Save all receipts and proof of cancellation to support your refund claim.

How to cancel adcreative through your web account

Prepare before you cancel

The most common cancellation mistake is clicking cancel without saving proof first. Many Filipino users cancel, assume they are done, and then discover a charge on their statement weeks later with no record of their cancellation. Stopee recommends you take three screenshots right now, before you proceed to cancellation.

1. Log into your Adcreative account on the web
   • Go to adcreative.ai and click Login
   • Use the email address and password you signed up with
2. Find your billing and subscription page
   • Click your profile or account icon (usually in the top-right corner)
   • Look for Settings, Account, or Billing
   • Open the Subscription or Plan Management section
3. Take a screenshot of your current plan, including the plan name, price in PHP, and your next billing date
4. Take a second screenshot of the billing page showing all payment methods linked to your account
5. Check whether you have any active creatives, text assets, or files you need to export and save them to your computer before cancelling

Complete the cancellation step-by-step

Once you have saved your screenshots and exported your files, you are ready to cancel. The process usually takes 2-3 minutes. Follow these exact steps:

1. Log into your Adcreative account at adcreative.ai
2. Navigate to Settings or Account > Billing or Subscription
3. Locate the button or link labeled Cancel Subscription, Manage Plan, or Pause Subscription
   • If you see Pause instead of Cancel, you may choose either option; Pause will stop charges without deleting your account
   • If you see Downgrade to Free, clicking this will also stop paid charges
4. Click the cancellation or downgrade button
5. Read the confirmation message carefully
   • The system will tell you when your access ends (usually at the end of your current billing cycle)
   • It will confirm whether you will receive a refund or whether you can continue using the service until your paid period expires
6. Click Confirm or Yes to complete the cancellation
7. Wait for a confirmation page or email from Adcreative
   • Pro tip: The confirmation screen may disappear quickly; take a final screenshot of the confirmation message before closing the page
8. Check your email (including spam and promotions folders) for a cancellation confirmation email within 24 hours

Warning: If the system tells you that cancellation will take effect on day 15 but you were charged on day 1, you have already paid for this billing cycle. Your access will continue until day 15, and no refund will be issued unless you request one in writing. Stopee advises you to keep this confirmation message and follow up with support if no cancellation confirmation arrives within 24 hours.

Cancellation if you subscribed through the app store or google play

Canceling a subscription linked to iOS or android

If you signed up for Adcreative through the Apple App Store or Google Play Store instead of the website, you must cancel through that platform, not through the Adcreative website. The web cancellation process will not stop charges that are billed through your phone's app store account.

1. For iPhone or iPad (Apple App Store)
   • Open the Settings app on your device
   • Tap your name at the top of the screen
   • Tap Subscriptions
   • Find Adcreative in the list
   • Tap Edit Subscription or Manage Subscription
   • Tap Cancel Subscription
   • Follow the on-screen prompts to confirm
2. For Android (Google Play Store)
   • Open the Google Play Store app on your device
   • Tap your profile icon in the top-right corner
   • Tap Manage subscriptions
   • Select Adcreative from the list
   • Tap Cancel subscription
   • Follow the prompts to confirm
   • Choose your cancellation reason if prompted
3. After cancellation, take a screenshot of the confirmation screen showing that your subscription to Adcreative has been cancelled
4. Save this screenshot and any confirmation email you receive

Pro tip: If you signed up on the web but also installed the Adcreative app later, check both your web account AND your app store subscriptions. Some users accidentally maintain two separate subscriptions without realizing it. Log in to both and cancel each one separately to be absolutely sure.

What happens immediately after you cancel adcreative

Your access during and after the cancellation period

After you cancel, Adcreative usually allows you to continue using your account until the end of your current paid billing cycle. For example, if you were charged on the 1st of the month and you cancel on the 15th, you can typically keep using the platform until the 1st of the following month. After that date, your paid features will be locked and you will lose access to premium credits, team seats, and advanced export options.

Any creatives, text assets, or files you created during your paid subscription remain in your account for a limited time, but once your paid access expires, your ability to edit, export, or download them may be restricted. This is why Stopee strongly recommends you export everything important before your cancellation becomes effective.

How to export your creatives before access ends

Log back into your Adcreative account before your paid access expires. Find each creative you want to keep and download it as a file (usually PNG, JPG, or PDF format) to your computer. Save these files in a folder clearly labeled with the date. Some users also screenshot their text variations and copy them into a Google Doc as a backup. This way, even after your paid access ends, you have all your work saved locally.

Refund timeline and how to request one in the philippines

When you qualify for a refund

You qualify for a refund in these situations:

• You are still within your 7-day free trial, you cancelled before day 8, and no charge was made (this is not a refund, but prevention of a charge)
• You were charged for a paid plan and you cancelled within 14 days of that charge, under the Consumer Act of the Philippines
• You were charged twice for the same billing period (duplicate billing)
• You cancelled but charges continued after the cancellation date (unauthorized charges)

If none of these apply, you are not entitled to a refund. You paid for the service, used it during your billing cycle, and then cancelled. Your access will end at the end of that cycle, but no money will be returned.

How to request a refund from adcreative

Adcreative does not offer automatic refunds through their web system. If you believe you qualify for a refund under the Consumer Act, you must request one in writing by email. Stopee advises you to follow this exact process:

1. Gather your evidence
   • Screenshot of your charge (from your bank statement or payment app)
   • Screenshot of your cancellation confirmation
   • Date you signed up and date you cancelled (in writing)
   • Your account email address
   • A clear explanation of why you believe you qualify for a refund (e.g., cancelled within 14 days of first charge, duplicate billing, charges after cancellation)
2. Find the correct support email
   • Check your account Settings or Help page for a support email address
   • If no email is listed, look at the Terms of Service page for a contact address
3. Write a professional refund request email including
   • Subject line: "Refund Request for Adcreative Subscription [Your Account Email]"
   • Your full name and account email
   • The date and amount of the charge in PHP
   • The date you cancelled
   • A one-sentence reason (e.g., "I cancelled within 14 days of my first charge and request a full refund under the Consumer Act of the Philippines")
   • Attach screenshots of the charge and cancellation confirmation
4. Send the email and wait for a response (usually 5-10 business days)
5. If Adcreative denies your refund request and you still believe you qualify, escalate the complaint to the National Consumer Affairs Center (NCAC) or your nearest Department of Trade and Industry (DTI) office in the Philippines

Pro tip: Keep a copy of every email you send to support, including the date, time, and exact wording. If you later need to file a complaint with the DTI or dispute the charge with your bank, this email trail is your strongest evidence.

Pricing tiers and what you are paying for

Adcreative subscription plans and features

When you decide whether to cancel, compare what you are paying per month against the number of ad creatives you actually generate and download each month. If you are on the Professional plan (₱2,499 per month) but you have only created 5 creatives in the last month, you are likely overpaying. Cancelling and downgrading to the Starter plan, or cancelling altogether, may free up budget for other marketing tools.

Common mistakes that delay or block your cancellation

Why your cancellation might not have worked

You feel frustrated because you clicked cancel but a charge still appeared on your statement. This happens to more Filipino users than you might think, and it is usually caused by one of these five mistakes.

Mistake 1: Cancelling on the wrong platform. You have a web account and an app account, but you only cancelled one. The other subscription is still active and still billing. Solution: Check both your web settings AND your App Store or Google Play subscriptions, and cancel each one separately.

Mistake 2: Confusing Pause with Cancel. You clicked Pause Subscription thinking it would stop charges, but Pause only suspends access while billing continues. You must click Cancel Subscription instead. If you clicked Pause, go back and click Cancel now.

Mistake 3: Cancelling after your renewal date has passed. You clicked cancel on the 2nd, but your billing happens on the 1st of each month. You will still be charged for the full month because the payment already processed. You can request a refund, but the charge has already hit your account.

Mistake 4: Not confirming the cancellation. You reached a confirmation screen but closed the browser before clicking the final Confirm or Yes button. The cancellation request was never submitted. Log back in and complete the process to the final confirmation screen.

Mistake 5: Not saving proof of cancellation. The confirmation email lands in your spam folder. Weeks later, you are charged again and cannot prove you cancelled. Always screenshot the confirmation and save the confirmation email to a separate folder labeled "Subscriptions to Cancel" or similar.

Checklist for a successful adcreative cancellation

Contact address and escalation options for philippines-based users

Where to send formal cancellation requests and disputes

Adcreative does not publish a dedicated Philippines customer service address. However, the company lists a registered office in Paris, France, for formal legal notices. For billing disputes and cancellation requests, Stopee recommends you first contact support through your account help page or email the address listed in their Terms of Service page (accessible at adcreative.ai/terms).

If Adcreative does not respond to your refund or cancellation request within 10 business days, or if they refuse a refund you believe you are entitled to under the Consumer Act of the Philippines, you have the right to escalate your complaint to the Department of Trade and Industry (DTI) or the National Consumer Affairs Center (NCAC). You can file a complaint online at the DTI website or visit your nearest DTI office in person. Bring copies of your screenshots, bank statements, and all correspondence with Adcreative.

Quick contact reference for filipino consumers

• Adcreative support: Check your account Settings or Help page for the email address; if not listed, refer to their Terms of Service page
• Department of Trade and Industry (DTI) Philippines: Visit www.dti.gov.ph or visit your nearest regional DTI office to file a consumer complaint
• National Consumer Affairs Center (NCAC): File complaints online or by visiting their office for disputes involving misleading advertising or unauthorized charges
• Your bank or payment provider: Dispute unauthorized or duplicate charges directly; your bank can reverse charges within 60 days of the transaction in most cases

Why stopee helps you take control of your subscriptions

Cancelling Adcreative is straightforward once you know the exact steps and common traps to avoid. Many Filipino users struggle not because cancellation is difficult, but because they underestimate how easy it is to lose track of renewal dates, forget to save proof, or confuse cancellation with pausing. Stopee has helped thousands of consumers cancel unwanted subscriptions by breaking the process into clear, sequential steps and flagging where charges and delays typically happen.

If you follow the checklist above, take screenshots at every stage, and escalate to the DTI if Adcreative refuses to honor your cancellation request, you protect yourself. Your consumer rights under the Consumer Act of the Philippines are real and enforceable, and Stopee is here to make sure you know exactly how to use them. Cancel Adcreative today, save your proof, and monitor your next bank statement to confirm the charge stops. You are in control.