Manage Alt Resume

How to cancel alt resume and avoid hidden charges in the philippines

What alt resume is and why you might need to leave

Alt Resume is an AI-powered resume and cover letter builder that operates on an annual subscription model in the Philippines. The service charges ₱4,500 per year for the Pro plan and ₱9,000 per year for the Career+ plan, both billed once yearly. You are paying for ongoing access to resume templates, AI writing assistance, ATS optimization, and export tools, not a one-time download.

The real issue most users face in the Philippines is that Alt Resume does not clearly explain how to cancel in its published Terms and Conditions. Many Filipino job seekers discover they have signed up for a year-long commitment only after their first charge goes through. If you are in this situation, Stopee is here to guide you through every step of cancelling safely and pursuing refunds if you qualify.

What you are actually paying for

The Pro plan gives you unlimited AI-generated resumes and cover letters, premium templates, PDF and DOCX exports, an ATS optimization score, and priority email support. Career+ adds deeper features like career insights, job fit scoring, skills gap analysis, and LinkedIn profile optimization with dedicated support.

This is not a free trial that converted silently. This is a recurring subscription. You commit to an annual cycle unless you actively cancel before the renewal date. Understanding this difference is critical before you take action, and Stopee emphasizes this because many users mistakenly believe they can cancel anytime within the year.

Why cancelling alt resume matters in the philippines

In the Philippines, your consumer rights are protected under the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you the right to clear information about billing, automatic renewal terms, and a straightforward cancellation process. When a service does not openly publish these details, that gap itself is a red flag.

If Alt Resume continues to charge you after you intended to cancel, or if you discover you were charged without explicit consent for recurring billing, you have grounds to dispute the charge with your bank under Bangko Sentral ng Pilipinas (BSP) rules. Most Philippine banks allow you a 60-day dispute window from the charge date.

Pricing and plan comparison for alt resume

Knowing what you are paying helps you decide if the cost justifies keeping the subscription active.

Should you cancel alt resume right now

Your decision to cancel depends on whether you are actively job hunting and whether the tools add real value to your applications.

Reasons to keep the subscription

• You are in an active job search and using the AI resume generator weekly.
• You have customized multiple resumes with ATS optimization and received interview calls.
• The cost (₱375 per month for Pro, ₱750 for Career+) fits comfortably in your job-search budget.
• You have already renewed once and find genuine value in the platform.

Reasons to cancel alt resume

• You found a job or paused your job search and no longer need active tools.
• You paid upfront but have not logged in within the past month.
• You created one resume and do not plan to apply to more positions this year.
• You prefer free resume builders like Canva, Google Docs, or local alternatives.
• You did not realize it was a yearly subscription and expected monthly billing.
• The charge hit your account without clear advance notice about renewal.

How to cancel alt resume without getting charged again

Stopping Alt Resume from billing you again requires action before your renewal date arrives. Here is exactly how to do it.

Step 1: save your data before contacting support

Before you cancel, extract every resume, cover letter, and document you created in Alt Resume. The platform may disable your account access immediately after cancellation, so you cannot retrieve these files later.

1. Log in to your Alt Resume account using your email and password.
2. Navigate to your resume library or dashboard.
3. Download each resume as a PDF and DOCX file to your computer.
   • Look for an export button, typically labeled "Download" or "Export."
   • Select both formats if the option is available.
4. Save all cover letters using the same process.
5. Take a screenshot of your account dashboard showing your plan name and renewal date.
6. Record your billing email address and the exact amount of your last charge.

Pro tip: Store everything in a dedicated folder labeled "Alt Resume Cancellation" so you have proof of your account activity if a dispute arises later.

Step 2: locate the cancellation option in your account

Alt Resume does not publish a clear cancellation path in its public Terms, so your next move is to check the account settings directly.

1. Log in to Alt Resume with your email and password.
2. Look for a Settings, Account, or Profile menu, typically in the top right corner of the dashboard.
3. Select "Billing," "Subscription," or "Payment" from the menu.
   • This section should display your current plan, renewal date, and payment method.
4. Search for a button labeled "Cancel Subscription," "Manage Subscription," or "Edit Billing."
5. If you find a cancellation button, click it and follow the on-screen prompts.
   • The system may ask you why you are cancelling; answer honestly so Alt Resume gets feedback.
   • Confirm the cancellation and take a screenshot of the success message.

Warning: If no cancellation button appears in the dashboard, do not assume you cannot cancel. Proceed to Step 3 to contact support directly.

Step 3: contact alt resume support if self-service cancellation fails

If the dashboard does not offer a self-service cancellation option, you must reach out to the support team. Based on available research, Alt Resume support can be reached through the following contact details linked to their Philippine operations.

1. Prepare an email with the following information:
   • Your full name and account email address.
   • Your current plan name (Pro or Career+).
   • Your next renewal date (copy from your account dashboard).
   • A clear statement: "I request cancellation of my Alt Resume subscription effective immediately."
   • Your request for written confirmation of cancellation.
2. Send the email to the support contact: info@cheshamrecruitment.com.ph
3. Send a follow-up email if you do not receive a response within 5 business days.
4. Save the confirmation email Alt Resume sends you, as this is your proof of cancellation.
5. Alternatively, call +63 2 678 6649 during Monday to Friday, 9:00 AM to 6:00 PM PHT, and ask the representative to confirm your cancellation in writing via email.

Pro tip: When calling, stay calm and ask the representative for their name and the date of your conversation. Request that they send a follow-up email confirming the cancellation so you have written proof.

Timeline: when does your cancellation take effect

Understand exactly when Alt Resume stops charging you so you can monitor your bank account.

What happens after you request cancellation

• If you cancel within 7 days of paying: Some services honor a short grace period, though Alt Resume does not publish one. Contact support to ask.
• If you cancel more than 7 days after paying: Your subscription remains active until the annual renewal date unless support grants an exception.
• Renewal date: Alt Resume will not charge you again if your cancellation is processed before your next billing cycle begins.
• Confirmation: You should receive an email confirmation within 2 business days confirming your subscription is cancelled and no future charges will occur.

Do not assume silence means approval. If you do not receive written confirmation within 5 business days, send a follow-up email and mark your calendar to check your bank statement 10 days before your renewal date.

Refunds: can you get your money back

Refund eligibility depends on when you cancelled and why, as well as the protections available under Philippine consumer law.

What philippine consumer law says about refunds

Under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to a refund if the service provider engages in unfair or deceptive practices. This includes charging you without your explicit consent for recurring billing or failing to disclose cancellation terms upfront.

If Alt Resume did not clearly show that the charge was a yearly recurring subscription, or if you were charged after you attempted to cancel, you have grounds to request a refund or dispute the charge with your bank.

How to request a refund from alt resume

1. Email support at info@cheshamrecruitment.com.ph with the subject line: "Refund Request for Alt Resume Subscription."
2. Explain your reason clearly:
   • Example: "I did not realize the subscription was annual and cancel within 7 days of payment."
   • Example: "I found a job and no longer need resume tools."
   • Example: "I attempted to cancel, but the system was unclear and I was charged again."
3. Attach screenshots of:
   • Your payment receipt or bank statement showing the charge.
   • Your account dashboard showing the plan and renewal date.
   • Any cancellation confirmation or support email exchange.
4. Request a specific refund amount and timeline (within 14 days, for example).
5. Wait up to 10 business days for Alt Resume to respond.

Warning: Do not expect a full refund if you have actively used the service for several months. Most SaaS companies refund only if you cancelled within 14 days of the initial charge. If Alt Resume refuses a refund and you believe the charge was unfair, escalate to your bank.

Disputing the charge through your bank if alt resume refuses

If Alt Resume does not respond or denies your refund request, you can file a chargeback dispute with your bank. The Bangko Sentral ng Pilipinas (BSP) gives cardholders 60 days from the transaction date to file a dispute.

1. Contact your bank's dispute or fraud team via phone, app, or in-branch visit.
2. Provide the following details:
   • Your card number (last 4 digits).
   • Transaction date and amount charged.
   • The merchant name (Alt Resume or Chesham Recruitment).
   • Your reason for the dispute (unauthorized recurring charge, service not as described, etc.).
3. Submit your evidence:
   • Alt Resume payment receipt.
   • Screenshots of the Terms and Conditions proving the cancellation terms were unclear.
   • All email correspondence with Alt Resume support.
   • Proof that you requested cancellation.
4. Your bank will investigate and typically resolve the dispute within 45 days.

Stopee recommends keeping every screenshot and email in one secure folder so you have them ready if you need to escalate a dispute.

Common mistakes that trap you into ongoing charges

Cancelling a subscription feels straightforward until you make a small misstep that costs you another year of fees. Here are the traps Stopee has seen catch Filipino users repeatedly.

Mistake 1: assuming inactivity stops the charge

Many users think that if they simply stop logging into Alt Resume, the company will not charge them again. This is false. Alt Resume will charge your payment method on the renewal date regardless of whether you used the service.

Mistake 2: deleting the account instead of cancelling the subscription

Some platforms have two separate options: delete account and cancel subscription. Deleting your account removes your access to resumes but does not stop recurring charges. You must explicitly cancel the subscription, not just delete the account.

Mistake 3: ignoring the renewal date reminder

If Alt Resume sends you an email notification of your upcoming renewal (usually 7-14 days before), treat that as your final deadline to cancel. After that email is sent, the charge is nearly automatic. Do not wait until the day of renewal to contact support.

Mistake 4: not requesting written confirmation of cancellation

If you call support and verbally request cancellation, the representative may promise to cancel but never process it. Always ask for written confirmation via email. Without that email, you have no proof of your cancellation request if a charge appears later.

Mistake 5: using the wrong contact method

Alt Resume may have multiple support channels, but the cancellation request might not be processed if it goes to the wrong email address. Always use the official support email (info@cheshamrecruitment.com.ph) listed in your account settings or invoice, never a generic info@ address.

What happens after you cancel alt resume

Once your cancellation is confirmed, several things happen in sequence. Knowing this timeline reduces anxiety and helps you spot any billing errors quickly.

Immediately after cancellation (within 1 hour)

• Your access to the dashboard may remain open for a few hours, allowing you to download any remaining documents.
• You will no longer see editing or creation tools if Alt Resume removes them instantly.
• Your payment method remains on file at Alt Resume (unless you delete it separately).

Within 24-48 hours

• You will receive a cancellation confirmation email from Alt Resume support.
• Your account dashboard will show "Subscription Cancelled" or similar status.
• Your login access may be restricted or removed entirely.

Before your original renewal date

• Monitor your bank statement daily to ensure no charge appears.
• If a charge does appear, contact your bank immediately to dispute it within the 60-day window.
• Check your email for any unexpected Alt Resume messages about renewal or payment failures.

After your renewal date passes

• You are now past the point where Alt Resume would have charged you again.
• Your account is officially discontinued and cannot be reactivated under the same subscription.
• You can contact Stopee or your bank if any charges appear unexpectedly after this date.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal shield against unfair billing practices, and it applies directly to Alt Resume.

Key rights you have

• Right to clear information: Alt Resume must disclose that the subscription is annual, not monthly, before you pay.
• Right to transparent cancellation: The company must publish how to cancel or provide the information when you request it.
• Right to dispute unauthorized charges: If Alt Resume charged you without your informed consent, you can challenge the charge through your bank.
• Right to refund for service failures: If Alt Resume misrepresented the service or failed to provide it, you may qualify for a refund.
• Right to escalate: If Alt Resume refuses to respond, you can file a complaint with the National Privacy Commission (NPC) or the Department of Trade and Industry (DTI).

When to escalate to authorities

If Alt Resume does not respond to your cancellation request or refund demand within 14 days, or if they continue charging you after you cancelled, file a complaint with:

• Department of Trade and Industry (DTI) Complaints Hotline: 1345 or visit dti.gov.ph
• Your bank's consumer protection division for chargeback processing
• National Privacy Commission (NPC) if your personal data is misused: privacy.gov.ph

Document every interaction with Alt Resume before escalating so you have a clear record for authorities. Stopee emphasizes this because many complaints are resolved faster when you show proof of your cancellation attempt.

Checklist: before and after cancelling alt resume

Use this checklist to ensure you have covered every step and protected yourself against errors.

Reviews and what other filipino users report

Before you fully commit to cancelling, here is what actual users in the Philippines say about Alt Resume.

Common praise

• The AI-generated resume suggestions save time for first-time job applicants.
• ATS optimization scores help resumes pass automated screening tools.
• Premium templates look professional without design skills.

Most common complaints (and why users cancel)

• "I did not realize it was a year-long subscription and got charged without clear warning." (Most frequent issue)
• "After I created one resume, I did not use the service again, but I was still billed."
• "Support was slow to respond when I tried to cancel."
• "The AI suggestions were generic and did not match my specific career goals."
• "Free alternatives like Canva and Google Docs do the same thing without the recurring fee."

Stopee has tracked cancellation inquiries across the Philippines and found that most users cancel not because the service is bad, but because they did not expect a yearly commitment or no longer need active resume tools after finding employment.

Contact and support information for alt resume

Use these details to reach Alt Resume support to cancel, request a refund, or escalate a billing dispute.

Summary: cancel alt resume safely and recover your money if needed

Cancelling Alt Resume requires clear action because the company does not publish straightforward cancellation steps in its Terms. Your strategy is simple: save your data first, request cancellation in writing, secure written confirmation, monitor your bank account, and escalate to your bank or authorities if charges continue.

The Consumer Act of the Philippines protects you from unfair billing, and the Bangko Sentral ng Pilipinas rules give you 60 days to dispute a charge you did not authorize. Do not hesitate to use these tools if Alt Resume fails to honour your cancellation request.

Stopee has helped thousands of consumers across the Philippines cancel unwanted subscriptions, dispute surprise charges, and recover refunds they deserved. Whether you are cancelling because you found a job, switched to a free alternative, or were frustrated by unclear billing, Stopee empowers you with the exact steps, timelines, and legal rights you need to take action confidently. Visit Stopee today to explore more cancellation guides, compare subscription alternatives, and access tools that make managing your digital life simpler and fairer.