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How to cancel animaker and stop renewal charges in the philippines

What is animaker and why filipinos are cancelling

Animaker is a web-based video animation platform that lets you create animated videos, presentations, and marketing clips without design experience. It operates on a freemium model, meaning you can use basic features for free, but pay for premium tools like advanced assets, higher export limits, and premium templates.

The service is popular with Filipino content creators, educators, and small businesses because it simplifies video production. However, many users in the Philippines struggle to cancel their subscriptions cleanly, and that is where Stopee comes in. This guide walks you through every cancellation method, refund rights, and the exact steps to avoid accidental charges.

Animaker pricing tiers for philippine users

Animaker displays prices in US dollars (USD), but we have converted them to Philippine pesos (PHP) using the current exchange rate of 1 USD = approximately 56.5 PHP. Here is what you are paying for:

When your free trial converts to a paid subscription

Animaker offers a 7-day free trial when you sign up. After those 7 days end, the plan you selected during signup automatically converts to a paid subscription unless you cancel beforehand. Many Philippine users discover unexpected charges because they forgot to mark the trial end date on their calendar.

Pro tip: Set a phone reminder for day 6 of your trial. That gives you a full day to cancel before billing starts, without rushing.

Why you might want to cancel animaker

Common reasons filipinos cancel their subscriptions

Not every cancellation stems from a bad experience. Here are the real reasons we see at Stopee:

• You completed your video project and do not need ongoing access
• The free plan covers what you actually use
• You found a cheaper animation tool or switched to a competitor
• Budget cuts mean non-essential subscriptions have to go
• Unexpected charges appeared without your knowledge
• Customer support was slow or unhelpful
• You want to pause before your next billing cycle

When you should keep your subscription active

Before cancelling, ask yourself: Do you have ongoing projects that rely on Animaker, or do you plan to create videos regularly? If the answer is yes, the cost might justify itself. The Starter or Pro plan is worth the investment if you create even one video per month for client work or your own channel.

However, if you signed up to test the platform and have already extracted what you needed, cancelling immediately saves you money and prevents future surprises.

Your consumer rights under philippine law

What the consumer act of the philippines protects you

The Consumer Act of the Philippines (Republic Act No. 7394) gives you specific rights when dealing with subscription services like Animaker. Under this law, companies must clearly disclose billing terms, charges, and cancellation procedures before you subscribe. Animaker must also notify you before charges are applied.

If Animaker failed to make cancellation easy or if they continued charging you after you submitted a cancellation request, you have grounds to dispute the charge through your payment provider or through the Department of Trade and Industry (DTI). The law explicitly prohibits unfair contract terms and hidden fees.

When to escalate to the DTI

If you cancel through the steps in this guide and Animaker still charges you, do not accept it. Document everything: screenshots of your cancellation confirmation, bank statements showing unwanted charges, and email correspondence with Animaker support.

Contact the DTI through their online platform or visit a regional office. Stopee recommends filing a formal complaint if you have paid more than ₱5,000 in unauthorized charges or if Animaker refuses to acknowledge your cancellation request within 14 days.

How to cancel animaker in the philippines step by step

Before you cancel anything, prepare your account

Cancellation is simple once you know the exact steps, but mistakes happen when users rush. Take 5 minutes now to protect your work and ensure a clean cancellation.

1. Log into your Animaker account at app.animaker.com
2. Go to your "My Plans" section (usually in account settings or the left menu)
3. Take a screenshot of your current plan, renewal date, and payment method
   • This proves what plan you were on and when you cancel
   • If a charge appears later, you have proof you cancelled
4. Export or download any videos, brand assets, or project files you still need
   • Animaker says you retain access until the end of your billing cycle, but data retention after that is unclear
   • Do not risk losing work
5. Check where your subscription was purchased
   • Did you sign up directly on Animaker's website?
   • Did you subscribe through the App Store (iPhone/iPad)?
   • Did you subscribe through Google Play (Android)?

Warning: Your payment method and billing location determine which cancellation path you use. Cancelling in the wrong place leaves the subscription active and charges will continue.

Method 1: cancel through the animaker website (most common)

If you signed up directly at app.animaker.com or clicked a link from their marketing email, use this method. This is the fastest way to cancel and stops future charges within 24 hours.

1. Open app.animaker.com and log in with your email and password
2. Look for your account menu (usually top right corner, click your profile icon)
3. Select "My Plans" or "Subscription" from the dropdown menu
4. Find your active plan and click "Cancel Subscription"
   • You will see a confirmation message that your plan will end at the end of the current billing cycle
   • You keep premium access until that date; no immediate loss of features
5. Animaker may ask why you are leaving - answer or skip this optional survey
6. Refresh the page to confirm the status changed to "Cancelled" or "Pending Cancellation"
7. Take a final screenshot showing the cancelled status for your records

Pro tip: Open this link while you do it: support.animaker.com/en/articles/3411198-how-can-i-unsubscribe-from-my-premium-plan. Match the page layout to the current interface; Animaker occasionally updates button positions.

Method 2: cancel through the app store (if you subscribed on iPhone or iPad)

If you started your Animaker subscription through the Apple App Store, you must cancel inside the App Store app. Cancelling on the Animaker website alone will not stop App Store charges.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions" from the menu
4. Find Animaker in the list and tap it
5. Tap "Cancel Subscription" (or "Cancel Free Trial" if you are still in the trial period)
6. Confirm the cancellation when the system asks
7. Check that the status now shows "Cancelled" or displays your cancellation effective date

Warning: If you see "Renews on [date]" instead of a cancellation date, the cancellation did not go through. Go back and try again.

Method 3: cancel through google play (if you subscribed on android)

Android users who started their subscription through Google Play must cancel there, not on the Animaker website. Your Android phone or a browser both work for this process.

1. Open Google Play Store on your Android phone or visit play.google.com in a browser
2. Tap the menu icon (three horizontal lines) or click the menu in the top left
3. Select "Subscriptions"
4. Find and tap Animaker
5. Tap "Cancel Subscription"
6. Select your reason for cancelling (optional)
7. Confirm by tapping "Cancel Subscription" again
8. Verify the status shows "Cancelled" and displays your final billing date

Pro tip: On Android, subscriptions sometimes take 48 hours to fully cancel in Google Play's system. If you see a charge before that window closes, contact Google Play Support with your cancellation screenshot.

Method 4: cancel via email if the website or app fails

If the dashboard method does not work or you cannot access your account, email Animaker support as a backup. This method takes longer but creates a paper trail that protects you legally.

1. Write an email to support@animaker.com with the subject line: "Cancellation Request for [Your Account Email]"
2. Include in the body:
   • Your full name and the email address linked to your Animaker account
   • Your current subscription plan (Free, Basic, Starter, Pro, or Enterprise)
   • Your next billing date (from your My Plans screenshot)
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing."
3. Send the email and keep a copy for your records
4. Expect a response within 5 business days (Animaker support is based in San Francisco, USA, so account for time zone differences)
5. Once you receive confirmation, take a screenshot of both your email and their reply

Warning: Email cancellation is slower but ironclad evidence if disputes arise. The Consumer Act of the Philippines requires companies to acknowledge subscription cancellations in writing within 14 days. If Animaker does not respond, that is a breach of your rights.

What happens after you cancel animaker

Your access timeline after cancellation

After you cancel, your premium features do not disappear immediately. Here is the exact timeline:

• Immediately after cancellation: Your account status changes to "Cancelled" or "Pending Cancellation" in the My Plans section
• Until your billing cycle ends: You keep full premium access to all features you paid for. If your renewal date is 30 days away, you have 30 more days of Pro or Starter access
• On your billing cycle end date: Your access downgrades to the Free plan automatically. No additional action is needed
• After the billing cycle ends: You can still use Animaker's free tier, but premium assets and export limits are gone

Animaker says your project files remain in your account indefinitely, but this is not formally guaranteed. Download or export anything you might need again before your subscription ends, just to be safe.

Check for refunds if you cancelled within the trial period

If you cancelled during your free trial, no charges have been applied yet, so no refund is needed. However, if you paid for a premium plan and cancelled within the first 30 days, you may be eligible for a refund under consumer protection laws, even if Animaker does not advertise a money-back guarantee.

Under the Consumer Act of the Philippines, you have the right to cancel a service contract within a cooling-off period if the terms were unclear or if the service did not meet basic expectations. Document that you cancelled within 30 days and request a refund from support@animaker.com or contact your credit card issuer to dispute the charge.

Refund policy and payment disputes

Does animaker offer refunds?

Animaker does not publicly advertise a refund policy on their website. However, Philippine consumer law does not require a company to offer refunds just because you changed your mind. Refunds are typically only available if:

• You were charged in error or charged twice for the same month
• The service was not available or failed to deliver core features
• You cancelled within 30 days and can prove the service did not match the description
• You cancelled during your free trial before any charge was applied

How to dispute an animaker charge with your bank

If Animaker continued charging you after cancellation, your bank or credit card company can help. This process is called a chargeback dispute and is free to file.

1. Contact your bank or credit card customer service by phone or online banking app
2. Tell them you authorized Animaker charges but cancelled the subscription and were charged again
3. Provide your cancellation screenshot and bank statement showing the unwanted charge
4. Ask to file a dispute (also called a chargeback or billing complaint)
5. The bank will investigate and typically reverse the charge within 7-14 business days if your evidence is clear

Pro tip: Keep copies of every communication with Animaker and your bank. If Animaker argues the charge was valid, your documentation wins the dispute.

Common mistakes that prevent clean cancellations

We understand cancellation feels like an extra chore when you are already juggling a busy life. Let us help you avoid the traps that trip up other Filipino users.

Mistake 1: cancelling on the website but forgetting where you signed up

If you subscribed through the App Store or Google Play, cancelling only on the Animaker website does nothing. Your subscription remains active and charges continue from Apple or Google, not from Animaker directly. Always check your original sign-up location and cancel there.

Mistake 2: confusing "Cancel subscription" with "Delete account"

These are different actions. Cancelling your subscription stops recurring charges but keeps your account and project files intact. Deleting your account is permanent and you lose all your work. Only use delete if you are 100 percent sure you will never use Animaker again.

Mistake 3: assuming the free trial automatically expires

Your 7-day free trial does not automatically cancel. If you do not manually cancel before day 7 ends, your chosen plan converts to a paid subscription on day 8. The calendar does not help you; only active cancellation does.

Mistake 4: not taking screenshots of your cancellation confirmation

Animaker may not email you a cancellation receipt. If a charge appears later and you cannot prove you cancelled, the dispute becomes your word against theirs. Screenshots of the cancelled status in your My Plans section are your strongest evidence.

Mistake 5: ignoring a charge that appears after cancellation

If you see a renewal charge 2 weeks after you cancelled, contact Animaker immediately. Do not wait. Early action prevents the charge from fully processing and makes refunds faster. At Stopee, we have seen users lose money because they assumed the charge would reverse on its own.

Comparison: animaker vs other animation platforms

Cancelling Animaker is the right call if another tool suits your workflow better. Here is how Animaker stacks up against competitors on cancellation ease and pricing:

Animaker is competitively priced and its 7-day trial is shorter than Canva or Vimeo, so set that phone reminder. If you prefer a platform with a clear refund promise, Canva Pro or Powtoon might feel safer, though all three require cancellation before the trial period ends.

Checklist: confirm your cancellation was successful

Run through this checklist within 24 hours of cancelling to confirm everything went through:

• Log back into your Animaker account and verify "My Plans" shows "Cancelled" or "Pending Cancellation" status
• Check your email for a cancellation confirmation from support@animaker.com (may not arrive, but check anyway)
• If you cancelled through App Store or Google Play, verify the subscription status in that app also shows cancelled
• Note your final billing date; charges should stop after that date
• Check your bank statement 3 days after your billing date to confirm no renewal charge appears
• Keep screenshots of the cancelled status for 6 months in case of disputes
• If any charge appears after the final billing date, contact your bank immediately

Contact animaker customer support and escalation addresses

Direct animaker contact information

If you need to escalate a cancellation dispute or chase a refund, use these official addresses:

• Email: support@animaker.com
• Help center: support.animaker.com
• Main office: Animaker, San Francisco, USA (corporate headquarters)
• UK office: Animaker Ltd, United Kingdom (registered office)
• India office: Animaker India Private Limited, India (support operations)

Response times typically range from 5 to 10 business days. If Animaker does not respond within 14 days to your cancellation request, that is a violation of your rights under Philippine consumer law, and you can escalate to the Department of Trade and Industry.

Escalate to the department of trade and industry

If Animaker refuses to cancel your subscription or issue a refund for unauthorized charges, file a complaint with the DTI:

• Online: Go to dti.gov.ph and use their online complaint portal
• By phone: Call the DTI hotline for consumer complaints during business hours
• In person: Visit your nearest DTI regional office with your documentation
• What to bring: Screenshots of cancellation requests, bank statements showing charges, email correspondence with Animaker, and your Animaker account details

The DTI will mediate the dispute at no cost to you. If Animaker is found to have violated the Consumer Act of the Philippines, they can be ordered to refund you and may face penalties.

Final summary: take control of your animaker subscription

Cancelling Animaker is straightforward once you follow the right method for where you signed up. Whether you use the web dashboard, App Store, Google Play, or email, the key is documenting everything and acting before your next billing date. Your rights under the Consumer Act of the Philippines protect you if Animaker continues charging after cancellation, and the DTI backs you if disputes arise.

Stopee has helped thousands of consumers cancel their subscriptions cleanly and recover unauthorized charges. We believe every Filipino deserves transparency and control over their spending. Use this guide to cancel with confidence, keep your evidence, and do not hesitate to escalate if Animaker fails to respect your cancellation request. For more help navigating subscription cancellations across other services, visit Stopee at stopee.com and take back control of your subscriptions today.