Manage Beautyplus

How to cancel beautyplus in the philippines and stop unwanted charges

What beautyplus is and why you might want to cancel

Beautyplus is a mobile photo editing app that specializes in selfie retouching, AI-powered beauty filters, and makeup effects. The app itself is free to download, but most advanced editing tools sit behind a Premium subscription that renews automatically each month or year.

Understanding the beautyplus subscription model

Beautyplus operates on a freemium structure. You can use basic filters and editing for free, but the premium features-advanced retouching, AI image enhancement, beauty makeup tools, and exclusive effects-require a paid subscription. The app is developed by Pixocial and distributed through the Apple App Store and Google Play Store.

When you subscribe, your payment goes through either Apple's App Store billing or Google Play's billing system, depending on your device. This is important because your cancellation method depends entirely on where you pay. Many Filipino users get stuck here: they cancel inside the app but don't realize the actual subscription lives in their app store account, not the app itself.

The subscription renews automatically unless you cancel it before the next billing date. There is no minimum commitment, so you can stop anytime for the next billing cycle.

Why filipinos cancel beautyplus

Filipino users report canceling for several practical reasons. Some subscribe for a one-time project, then forget to cancel and get charged repeatedly. Others find the premium features aren't worth the monthly cost, or they've switched to free alternatives. A few discover that charges continue even after they thought they canceled-this happens most often when cancellation happens in the wrong place.

Stopee understands that unexpected recurring charges are frustrating, especially when support responses are slow. The official support channel is email-only (support@beautyplus.com), and the company's legal address for formal requests is in Hong Kong, which can make refund disputes feel distant.

Beautyplus pricing in the philippines and what you pay

Here's what you need to know about costs before deciding whether to stay or leave.

Current subscription plans and local currency

Beautyplus offers two main recurring plans. The monthly plan costs PHP 338 (approximately USD 5.99), and the annual plan costs PHP 1,694 (approximately USD 29.99). Both give you full access to Premium features for their respective periods.

The official website displays prices in US dollars, but Filipino users are charged in PHP through their payment method. If you use a Philippine credit card or debit card, your bank or payment processor will convert the amount at their current exchange rate, so the final PHP amount may vary slightly from the listed conversion.

If you're billed through Apple or Google, those platforms apply their own currency conversion and regional pricing. This is why two users in different provinces might see slightly different PHP amounts for the same plan.

Hidden costs and what to watch for

The subscription itself is transparent, but there are three things to watch. First, free trials often auto-convert to a paid subscription automatically-you won't receive a warning email beforehand. Second, canceling at the wrong endpoint (inside the app instead of in your app store account) leaves your subscription active, and charges continue. Third, refunds are not automatic; you must request them, and approval depends on how quickly you act and which channel processed your payment.

Stopee has helped thousands of Filipino consumers recover unexpected charges by identifying these exact traps early.

Your consumer rights under philippine law and how to use them

As a Filipino consumer, you have legal protections that apply to subscriptions like Beautyplus.

The consumer act of the philippines and automatic renewal

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms and deceptive practices. When it comes to subscriptions, the law requires that companies disclose the terms of automatic renewal clearly and obtain your informed consent before charging you.

In practice, this means Beautyplus must clearly explain the renewal date, the amount you'll be charged, and how to cancel before you pay. If you didn't see this information clearly before subscribing, or if cancellation was intentionally difficult to find, that's a potential violation of the Consumer Act.

Additionally, if you paid through Apple or Google, both of these platforms operate under their own app store terms, but Philippine consumer law still applies to the underlying transaction.

Your right to a refund

The Consumer Act doesn't automatically entitle you to a refund for every subscription charge, but you have the right to one if the service was not delivered as promised, if you were charged without clear consent, or if the cancellation process was deliberately obstructed.

For Beautyplus specifically, you can request a refund within a reasonable time frame (typically 14 to 30 days of the charge date) by submitting a formal request to Pixocial's legal address. If the company denies your request or ignores it, you can escalate to the Department of Trade and Industry (DTI) Consumer Hotline at 1-386 (domestic toll-free) or file a complaint at www.dti.gov.ph.

Pro tip: Keep all receipts, screenshots of your subscription status, cancellation confirmations, and email correspondence. These documents are essential if you need to prove your case to the DTI.

How to cancel beautyplus: step-by-step for iOS and android

Cancellation works differently depending on whether you use an iPhone or Android device, so follow the exact steps for your platform.

Canceling on iPhone (Apple app store)

If you subscribed through Apple's App Store, you must cancel through your Apple account settings, not inside the Beautyplus app itself.

1. Open the Settings app on your iPhone.
2. Tap your name at the top (Apple ID profile).
3. Select Subscriptions.
4. Find and tap Beautyplus in the list.
5. Tap Cancel Subscription and confirm the cancellation.
   • You will see a final option to resubscribe or confirm the cancellation.
   • Apple will show you the exact date your access ends.
6. Take a screenshot of the cancellation confirmation showing the end date.
7. Save the confirmation email Apple sends you.

Warning: Simply deleting the app or turning off auto-renewal in the app itself does not cancel your subscription. You must complete the steps above in Settings.

Pro tip: Apple lets you cancel anytime, but your Premium access ends on your next billing date-you don't get an instant refund for the current month. If you're charged again after canceling, Apple's refund process can recover the charge within 60 days.

Canceling on android (Google play store)

Android users must cancel through the Google Play Store app or website, not inside Beautyplus.

1. Open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (depending on your Android version).
4. Find Beautyplus in the active subscriptions list.
5. Tap on Beautyplus.
6. Select Cancel subscription and confirm.
   • Google will ask if you want to cancel and show you the end date of your access.
   • You can select a reason for cancellation (this helps Google track service quality).
7. Take a screenshot of the cancellation screen.
8. Check your email for a cancellation confirmation from Google.

Warning: Like Apple, canceling in Google Play does not give you an instant refund for the current billing period. Your Premium access ends on the next billing date.

Pro tip: Google Play refunds are easier to request if you cancel within 48 hours of being charged. If more than 48 hours have passed, contact Beautyplus support directly and reference your Google Play transaction ID.

If you cannot find the subscription in your app store

Sometimes a subscription doesn't appear in your app store account even though you're being charged. This usually means you subscribed on a different device or under a different account. Check the following:

• Log out of the app store and log back in with the same account you use for billing.
• Check your Apple ID or Google Account email to confirm which account is tied to your payment method.
• If you share a family plan, log into the family organizer's account in Settings.
• If none of these work, contact support@beautyplus.com with your transaction ID and ask them to identify which account holds the subscription.

Stopee recommends saving your transaction ID from your first receipt before you start the cancellation process-this ID can speed up support responses significantly.

Requesting a refund after you cancel

Canceling your subscription stops future charges, but it does not automatically refund charges you've already paid.

How to request a refund through your app store

Both Apple and Google allow refund requests directly in their platforms.

For Apple: Open Settings, go to Subscriptions, select Beautyplus, and look for a "Report a Problem" link. Select the charge you want refunded and choose a reason (e.g., "Didn't intend to purchase" or "Subscription did not work as described"). Apple reviews your request and typically responds within 24 to 48 hours.

For Google: Open Google Play Store, tap your profile, select Payments and subscriptions, find Beautyplus, and tap the transaction ID for the specific charge. Scroll to "Report a problem" and explain why you want a refund. Google typically responds within 1 to 3 business days.

Pro tip: The fastest refund is usually approved if you request it within 48 hours of the charge. After that, approval becomes discretionary.

Requesting a refund directly from beautyplus

If your app store denies a refund or doesn't respond, you can escalate directly to Pixocial, the company behind Beautyplus.

1. Prepare the following documents:
   • Your transaction ID (from Apple or Google receipt).
   • The date you were charged.
   • Proof of cancellation (screenshot showing the cancellation confirmation or end date).
   • A brief explanation of why you're requesting the refund.
2. Send an email to support@beautyplus.com with the subject line "Refund Request - [Your Transaction ID]".
3. In the email, state clearly: "I canceled my Beautyplus subscription on [date] and request a refund for the charge on [date] for PHP [amount]. My transaction ID is [ID]."
4. Wait for a response (typically 5 to 10 business days in the Philippines).
5. If you don't receive a response within 10 business days, escalate to DTI (see below).

Warning: Email support from Beautyplus can be slow, especially for non-English inquiries. Keep your request in English and include every document mentioned above in your first email.

Escalating to the department of trade and industry (DTI)

If Beautyplus refuses your refund or doesn't respond within 10 business days, file a formal complaint with the DTI.

1. Visit www.dti.gov.ph or call the DTI Consumer Hotline at 1-386 (toll-free within the Philippines).
2. Provide the following information:
   • Beautyplus and Pixocial's legal address (provided in the address section below).
   • All your documentation (receipts, screenshots, emails, cancellation proof).
   • A clear statement of what you're claiming (e.g., "I was charged after cancellation" or "I was denied a refund without explanation").
3. The DTI will send a formal demand to Pixocial, which the company must answer within 15 days.
4. If still unresolved, the DTI can facilitate mediation or recommend small claims court filing.

This process is free and protects you under the Consumer Act of the Philippines.

What happens after you cancel beautyplus

Canceling isn't the end of your Beautyplus account-you have a window of time where access continues.

Your access after cancellation

Once you cancel, you retain Premium access until the end of your current billing period. For example, if you cancel on the 15th of a month but your monthly renewal isn't until the 30th, you can still use all Premium features until the 30th. On the 1st of the next month, your access reverts to the free version.

The app itself won't delete your account or any photos you've saved, but Beautyplus doesn't clearly state how long account data persists after cancellation ends. To be safe, export and save any edited photos or projects you want to keep before the access period expires.

What you lose after cancellation

Once your Premium access expires, you lose access to all advanced editing tools, AI features, and exclusive makeup filters. You revert to the free version of the app, which includes only basic filters and limited editing options.

Any future edits using only free-tier tools will still be available, but anything requiring Premium features will require a new subscription to complete or export.

Stopping future notifications

After cancellation, Beautyplus may continue to send promotional emails encouraging you to resubscribe. You can unsubscribe from these emails by clicking the unsubscribe link at the bottom of any marketing email, or you can email support@beautyplus.com and ask to be removed from promotional communications.

This request is optional but helpful if you want a clean break from the app.

Common mistakes that prevent cancellation and how to avoid them

Many Filipino users think they've canceled when they haven't-these are the exact traps that trip people up.

Mistake 1: canceling inside the app instead of in your app store

This is the number-one reason people continue getting charged after cancellation. The Beautyplus app has an Account Settings menu, and it may show a "Cancel Subscription" button, but that button doesn't actually cancel your billing. The real subscription lives in Apple's App Store or Google Play, not in the app itself.

Your fix: Always cancel through your app store (Apple Settings or Google Play Store app), not inside Beautyplus. Take a screenshot of the cancellation confirmation in your app store, not in the app.

Mistake 2: not saving cancellation proof

If you cancel but don't save a screenshot or email confirmation, you have no proof if you're charged again. Many support disputes end quickly if you show a clear screenshot showing the cancellation date and end-of-access date.

Your fix: Take a screenshot immediately after canceling, showing the app store confirmation. Forward any cancellation emails to yourself and save them in a folder labeled "Beautyplus Cancellation."

Mistake 3: canceling the day before renewal

If your renewal date is tomorrow and you cancel today, you'll still be charged tomorrow. Cancellation takes effect at the end of your current billing period, not immediately.

Your fix: Cancel as soon as you know you don't want to renew. If you're charged again unexpectedly, request a refund within 48 hours through your app store.

Mistake 4: relying only on email support for disputes

Beautyplus support can be slow, and some emails go unanswered. If you're requesting a refund, always try the app store refund process first (it's faster), and only email Beautyplus if that fails.

Your fix: Request refunds through Apple or Google first. Only contact support@beautyplus.com if your app store refund is denied or ignored.

Stopee's team has seen users recover hundreds of pesos by requesting refunds in the right order and with proper documentation.

Comparison: should you cancel beautyplus or keep it

Before you cancel, consider whether the subscription is right for you based on real use.

If you're paying but not using Premium features regularly, cancellation makes sense. Stopee encourages you to track app usage for one week before deciding; if you're not opening it daily, the subscription likely isn't worth it.

Checklist: before and after you cancel

Use this checklist to ensure you cancel correctly and avoid the common pitfalls.

Before you cancel

• Check your next billing date in your app store account settings.
• Take a screenshot of your current subscription status (plan name, renewal date, account email).
• Confirm whether you're billed through Apple or Google.
• Export and save any edited photos or projects you want to keep.
• Note your transaction ID from your last receipt.
• Write down the exact amount you're being charged (in PHP).

During cancellation

• Cancel only in your app store (Apple Settings or Google Play), never in the Beautyplus app itself.
• Take a screenshot of the cancellation confirmation showing the end-of-access date.
• Note the exact time and date you canceled.
• Verify that your subscription status changes from "Active" to "Canceled" in your app store.

After you cancel

• Check your app store account 24 hours later to confirm the cancellation is still active.
• Monitor your bank or credit card statements for any charges on your next renewal date.
• If you're charged again, request a refund within 48 hours through your app store.
• Save all refund correspondence and cancellation screenshots in a folder.
• If refund is denied, prepare documentation for a DTI complaint.

Contact information and formal cancellation address

If you need to contact Beautyplus for support, formal requests, or escalation, use these addresses.

Beautyplus support channels

• Email support: support@beautyplus.com (typically responds in 5 to 10 business days).
• Official website: beautyplus.com (contains Terms of Service, Privacy Policy, and subscription details).
• App stores: Apple App Store and Google Play Store (submit refund requests here first).

Formal legal address for cancellation and refund requests

For formal written requests (cancellation notice, refund demand, or legal correspondence), send mail or email to Pixocial's address listed in Beautyplus's Terms of Service and Privacy Policy:

Pixocial Digital Inc.
Unit 7702A, Level 77
International Commerce Centre
1 Austin Road West
Kowloon, Hong Kong

Include your transaction ID, subscription details, account email, and a clear statement of your request in the body of the letter or email.

Philippine regulatory escalation

If Beautyplus or Pixocial doesn't respond to your refund request within 10 business days, file a formal complaint with the Philippine Department of Trade and Industry:

• DTI Consumer Hotline: 1-386 (toll-free, domestic only).
• DTI website: www.dti.gov.ph (lodge complaints online under "Consumer Complaints").
• DTI office hours: Monday to Friday, 8:00 AM to 5:00 PM (Philippine Standard Time).

Provide all documentation, including your cancellation proof, refund request emails, and the company's response (or lack thereof).

Final advice: empowerment and next steps

Canceling Beautyplus should be straightforward, but the system is designed in a way that makes mistakes easy. The company benefits when you forget you're subscribed or cancel in the wrong place, which is why the process feels confusing.

The good news is that cancellation is always possible, refunds are recoverable when you act quickly, and Philippine law protects you if the company acts unfairly.

Your action plan: First, cancel immediately through your app store (Apple or Google). Second, take a screenshot and save it. Third, monitor your next billing date. Fourth, request a refund through your app store if you're charged again. Fifth, if the app store denies you, escalate to Beautyplus support and the DTI with full documentation.

Stopee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover surprise charges, and navigate disputes with app developers. The same tools and knowledge apply to Beautyplus. Your rights are backed by the Consumer Act of the Philippines, and you're not alone in this process.

Take control of your billing today. Cancel through your app store, save your proof, and use Stopee's guide as your reference if support gets difficult. You've got this.