Manage Cricut

How to cancel cricut access and stop recurring charges in the philippines

Understanding cricut and what you're paying for

Cricut is a design and cutting platform that millions of creative professionals and hobbyists use, but what most users in the Philippines actually pay for is Cricut Access, the recurring subscription that unlocks premium content.

The company, Cricut, Inc., operates from South Jordan, Utah, but serves customers across the Philippines through its website and mobile app stores. You can use Cricut Design Space for free, but access to over 1.5 million premium images, 1,000+ fonts, and 100,000+ ready-made projects sits behind a paywall. That's where the subscription cost kicks in.

What you pay for each month

Cricut Access comes in two tiers in the Philippines, and the cost depends on where you subscribed. Most users pay either ₱549.00 per month for Standard or ₱2,990.00 annually for the same tier. If you chose Premium, the annual cost is ₱1,790.00, which includes stronger discounts on licensed designs and free economy shipping on orders over ₱2,850.

For casual crafters who cut a few projects monthly, this subscription can feel expensive. For side hustlers running sticker, invitation, or souvenir businesses, the library and time savings often justify the recurring fee. The key question is whether you're using it enough to make those charges worthwhile.

How billing works in the philippines

Cricut bills you through whichever platform you used to subscribe: the Cricut website, Apple App Store, or Google Play. The company does not offer a local cancellation address or Philippine mailing option, which is why your cancellation method matters. You must cancel through the same channel where you signed up, or your renewal charges will continue.

Cricut's support team operates Monday to Friday, 9 AM to 8 PM EST, which often falls outside normal Philippine business hours. This gap has frustrated many local users trying to reach customer service. At Stopee, we've helped thousands of consumers navigate this exact challenge, so you're not alone in finding the process confusing.

Why consumers in the philippines cancel cricut

Understanding why people cancel helps you decide whether it's the right move for your situation.

Common reasons to cancel

• You're not using the premium features enough to justify ₱549.00 per month.
• You subscribed by accident or during a free trial and weren't aware of auto-renewal.
• You've completed a craft project and no longer need the subscription.
• The free tier of Design Space meets your needs.
• You found cheaper or better alternatives to Cricut Access.
• Support is hard to reach during Philippine business hours, making it frustrating to resolve issues.

Reasons to keep your subscription

• You cut multiple projects every week and rely on the premium image library.
• The 10% discount on machine and material purchases adds up over time.
• Ready-made projects save you design time when you're working on tight deadlines.
• You run a craft-based side business and need the content access to stay competitive.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services, and understanding these rights strengthens your position if Cricut resists your cancellation or refund request.

What the law says about subscriptions

Under the Consumer Act, you have the right to fair and honest dealing. This means Cricut must clearly disclose the subscription terms, billing date, auto-renewal policy, and cancellation process before you pay. If the company made it difficult to find cancellation information or buried the auto-renewal clause, they've violated your rights.

The law also grants you the right to cancel any subscription without penalty, provided you act before the next billing date. Cricut's own policy states there is no minimum commitment, which aligns with Philippine consumer protection law. If Cricut charges you after you've cancelled, that's a violation you can escalate.

When to escalate to the department of trade and industry

If you cancel successfully but Cricut keeps charging you, or if the company refuses to process your cancellation, you have grounds to file a complaint with the Department of Trade and Industry (DTI). The DTI handles consumer complaints against companies that violate the Consumer Act. At Stopee, we recommend documenting every cancellation attempt, screenshot, email, and charge so you have evidence if you need to escalate.

Pro tip: Keep your cancellation confirmation email and a record of your billing dates. If a charge appears after you cancelled, you have proof that the company failed to honour your request.

How to cancel cricut on your device

Your cancellation method depends on where you subscribed, so the first step is identifying your billing channel.

Steps to cancel before you act

1. Sign in to your Cricut account and open your account settings.
2. Find your subscription or billing information section.
3. Note the next renewal date and take a screenshot.
4. Identify where you subscribed: Cricut website, Apple App Store, or Google Play.
5. Back up any projects, uploaded images, or design files you want to keep.

Warning: Deleting your Cricut account is permanent and removes all projects, uploaded images, custom fonts, and digital purchases. You cannot recover this data after deletion. If you only want to stop charges without losing your account, cancel the subscription instead of deleting the account.

Cancel cricut access on the website

If you signed up directly through Cricut.com using your email and credit card, use the website method to cancel.

1. Go to cricut.com and sign in with your email and password.
2. Click the person icon in the top right corner of the page.
3. Select My Account from the menu.
4. Scroll to the Subscriptions or Billing section.
5. Find your active Cricut Access plan and click Cancel Subscription or Manage Subscription.
6. Follow the on-screen prompts and confirm your cancellation.
7. You should receive a cancellation confirmation email within minutes.

Pro tip: Don't close the browser tab or leave the page until you see a confirmation message. If you see "Your subscription is cancelled" or receive a confirmation email, your cancellation went through. If nothing appears after 2 minutes, try the steps again or contact Cricut support.

Cancel cricut access on the apple app store

If you subscribed through the App Store on your iPhone or iPad, you must cancel through Apple, not through the Cricut app.

1. Open the App Store app on your Apple device.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Find and tap Cricut in your active subscriptions list.
5. Tap Cancel Subscription or Edit (depending on your iOS version).
6. Follow the prompts and confirm cancellation.
7. You'll see "Subscription cancelled" on the screen.

Apple continues your access until your current billing period ends, then stops charging. You don't lose immediate access; you simply won't be charged at the next renewal.

Cancel cricut access on google play

If you subscribed through the Cricut app on an Android phone or tablet, cancel your subscription through Google Play.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Tap Manage subscriptions or Subscriptions.
4. Find Cricut in your active subscriptions.
5. Tap Cancel subscription.
6. Follow the prompts and select your reason for cancelling (optional).
7. Confirm your cancellation by tapping Cancel subscription again.
8. You should see "Subscription cancelled" on the screen.

Google Play also lets you keep access until the end of your current billing period, then stops all future charges. Your cancellation becomes effective on your next renewal date.

Common mistakes that keep you subscribed

Many Philippine users cancel their Cricut subscription, only to be shocked by a charge weeks later. These mistakes explain why.

Cancelling in the wrong place

The biggest trap is cancelling in the wrong location. If you subscribed through the App Store but try to cancel on the Cricut website, nothing happens. Your subscription remains active and keeps charging through Apple. The same goes for Google Play and the Cricut website-each channel manages its own billing independently. Always cancel where you subscribed.

Deleting your account instead of cancelling your subscription

Some users think deleting their Cricut account stops charges. It doesn't. Account deletion removes your projects and design files but doesn't cancel your active subscription if you subscribed through an app store. You must cancel the subscription first, then delete the account if you wish. Do this in the opposite order and you'll still be charged.

Cancelling too close to your renewal date

If your next billing date is tomorrow and you cancel today, you'll likely still be charged tomorrow because the charge may have already processed. Check your renewal date, and if it's within 24 hours, monitor your account closely over the next few days. At Stopee, we recommend cancelling at least 3 days before your renewal date to avoid overlap charges.

Not keeping your cancellation confirmation

Cricut sometimes takes 24 to 48 hours to fully process cancellations. If you don't save your confirmation email or screenshot, you'll have no proof if a charge appears. Always keep your confirmation for at least 60 days after cancellation.

What happens after you cancel

Cancelling your subscription doesn't end your access immediately-it ends your access at the end of your current billing period.

Your access timeline after cancellation

Once you cancel, Cricut allows you to keep using Cricut Access until your current subscription period ends. If you cancelled on the 15th and your renewal date is the 30th, you have access until the 30th. After that date, your account reverts to the free tier, and premium features lock. You can still use Design Space; you just can't access premium images, fonts, and projects.

No charge appears on your next billing date if you cancelled before it arrived. Your payment method is not charged again, and you'll receive a confirmation email when the subscription fully deactivates.

Keeping your projects after cancellation

Your custom projects and uploaded images remain in your account even after your subscription ends. You can still view them, edit them, and cut them using free Design Space features. However, you lose access to the premium content you used in those designs. If a project relies on a premium font or image, you'll need to substitute it with free alternatives or reactivate your subscription.

Pro tip: Before cancelling, download or export any projects that use premium content so you can recreate them later if needed.

Refunds and billing disputes

Cricut does not automatically refund unused subscription time, so if you cancel on day 1 of your billing cycle, you don't get a refund for the remaining 29 days.

When you might qualify for a refund

You may qualify for a refund in these situations:

• You cancelled within 14 days of your first charge and are within the free-trial period.
• You were double-charged due to a system error.
• Cricut continued charging you after you successfully cancelled your subscription.
• The company charged you without clear consent or failed to disclose the auto-renewal terms upfront.

How to request a refund from cricut

Contact Cricut support through their help portal at help.cricut.com or email support. Explain what happened, include your order number and date, and attach screenshots of your cancellation confirmation and the disputed charge. Cricut typically responds within 5 to 7 business days.

If Cricut denies your refund request, you can escalate to the Department of Trade and Industry under the Consumer Act. Document every communication, and provide evidence that you cancelled on time and the company kept charging you.

Cricut pricing and plan comparison

For most casual users in the Philippines, the free tier is enough. For active crafters or small business owners, Standard usually makes sense. Premium is worth it only if you buy Cricut materials regularly and value the shipping discount.

Common questions about cancelling cricut in the philippines

Do i lose my projects when i cancel?

No. Your custom projects remain in your account after cancellation. You can still access, edit, and use them in Design Space. However, if those projects rely on premium images or fonts, those assets won't be available once your subscription ends unless you reactivate.

Can i pause my subscription instead of cancelling?

Cricut doesn't offer an official pause feature. Your options are to cancel (which stops all charges) or keep paying. If you think you might return soon, cancel now and resubscribe when you're ready. There's no penalty for rejoining.

How long does it take for cricut to stop charging after i cancel?

Cancellation becomes effective immediately, but you keep access until your current billing period ends. The actual charge stop happens on your next renewal date. If a charge appears after that date, contact Cricut support with your cancellation confirmation.

What if i can't reach cricut support?

Cricut's support hours (9 AM to 8 PM EST, Monday to Friday) fall outside normal Philippine business hours. If you can't reach them, try their help portal at help.cricut.com, submit a support ticket, or use the in-app chat feature. If the company won't respond or resolve your issue, file a complaint with the Department of Trade and Industry under the Consumer Act of the Philippines.

Checklist before and after cancellation

Getting help from stopee if things go wrong

Cancelling Cricut should be straightforward, but sometimes the process breaks down. You cancel successfully, yet a charge still appears. You reach out to Cricut and hear nothing back. Your refund request gets denied without explanation. These situations are frustrating and unfair, and that's exactly why Stopee exists.

Stopee is a consumer advocacy platform built to help Filipinos and international users navigate cancellations, billing disputes, and subscription issues. Our team understands Cricut's cancellation process inside and out, and we know how to escalate when the company doesn't cooperate. Stopee has helped thousands of consumers cancel recurring charges, recover refunds, and hold companies accountable under consumer protection law.

If you cancel Cricut and a charge still appears, contact us at Stopee (stopee.com) with your cancellation confirmation and billing evidence. We'll help you build a case and escalate to the Department of Trade and Industry if Cricut refuses to refund you. Stopee is your ally when companies make cancellation harder than it should be.

Summary and next steps

Cancelling Cricut Access in the Philippines is possible, but it requires you to act through the correct platform and before your renewal date. The company offers no local mailing address or Philippine-specific support, so your cancellation method is your only lever. The Consumer Act of the Philippines protects your right to cancel without penalty, and if Cricut refuses, you have the Department of Trade and Industry as your escalation path.

Here's what to do right now:

1. Sign in to your Cricut account and confirm where you subscribed.
2. Note your next renewal date and take a screenshot.
3. Follow the cancellation steps for your platform (website, App Store, or Google Play).
4. Save your cancellation confirmation email.
5. Monitor your account for 7 days to ensure no charge appears.
6. If a charge still appears, contact Stopee at stopee.com for free guidance on refunds and escalation.

Cancelling a subscription doesn't have to be a battle. With the right information and documentation, you take control of your billing and stop unnecessary charges. Stopee has helped thousands of consumers cancel Cricut and recover refunds when the company failed to honour their cancellation request. Your money, your decision, your rights.