Manage Dreamface

How to cancel dreamface before the next charge hits your wallet

What dreamface is and why you might want to leave

Dreamface is an AI-powered app for creating avatar videos and AI photos, available through the iOS App Store and Google Play in the Philippines. The app charges on recurring weekly, monthly, and yearly plans ranging from ₱299.00 per week to ₱6,990.00 per year, plus a one-time Lifetime Pro option at ₱2,290.00.

If you landed here, you likely subscribed for a specific project-a birthday video, a social media reel, or a one-off creative need-then realized the plan renews automatically. That weekly ₱299.00 charge adds up fast, and many Filipino users get caught off guard by repeated billing. Stopping the charges before your next renewal is exactly what Stopee helps thousands of consumers do every month.

Main features tied to paid plans

Dreamface's paid tiers unlock unlimited avatar video creation, AI photo generation, HD exports without watermarks, and extended video length limits. The Pro plan allows videos up to 180 seconds, while Premium extends that to 600 seconds per video. Most people who cancel do so because they only needed the app for days, not weeks or months.

How dreamface billing works in the philippines

Dreamface displays prices in Philippine pesos, which makes billing feel local, but the subscription is managed through Apple or Google-not through the app itself. This split is crucial: where you paid determines how you cancel. iPhone users manage subscriptions through Apple's ecosystem. Android users go through Google Play. Direct email cancellation exists but is slower and less reliable for stopping charges immediately.

Pricing table and plan comparison

Here's what you're actually paying for on Dreamface, based on current App Store data:

The weekly ₱299.00 plan is the biggest trap-users sign up thinking they'll cancel in days, then forget and get charged four times in a month. Stopee advises against weekly plans unless you genuinely need the app for less than two weeks.

Before you cancel: essential checks

Getting your cancellation right the first time means doing three things right now, before you tap anything.

Document your current subscription

Open Dreamface and navigate to your subscription settings. Take a screenshot showing the plan name (Pro weekly, Premium yearly, etc.), the renewal date, and the exact amount charged. Save this to your phone's photos or email it to yourself. This single screenshot becomes your proof if a charge appears after you thought you canceled.

Next, check where the payment came from. Did you subscribe through the App Store on iPhone? Google Play on Android? Or directly via email at Dreamface's website? The cancellation method depends entirely on this answer. Many users cancel in the wrong place, then get charged again because the main subscription is still active elsewhere.

Save your content before the cutoff

Dreamface's terms don't clearly state whether your videos and AI-generated photos remain accessible after cancellation. To be safe, download any content you created and want to keep before your billing date arrives. Once the subscription ends, the app may lock access to your creations or delete them.

Pro tip: If you're in a free trial, set a phone reminder for 24 hours before the trial ends. This gives you time to cancel and prevent the trial from converting to a paid charge.

Gather your proof documents

• Screenshot of your current Dreamface subscription plan, renewal date, and amount
• Your App Store or Google Play order number or invoice
• Email receipt from Dreamface (if you subscribed directly)
• Any confirmation email from Apple, Google, or Dreamface

How to cancel dreamface step by step

The cancellation process splits into three paths based on where you subscribed. Follow your path exactly to stop charges immediately.

Cancel if you subscribed on iPhone or iPad

Apple handles the subscription, not Dreamface. This is your most direct route.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID name at the top
3. Tap Subscriptions (you may need to scroll down)
4. Locate and tap Dreamface from the list
5. Tap Cancel Subscription
6. Select your reason for canceling (optional but helpful for feedback)
7. Confirm the cancellation by tapping the red confirmation button
8. Wait for the on-screen confirmation message stating "Subscription Canceled"
9. Screenshot this confirmation and save it immediately

Warning: Do not close the Settings app until you see "Subscription Canceled" on your screen. If you leave early, the cancellation may not process. Apple will send a confirmation email within a few minutes; save this as your proof.

Pro tip: Your access to Dreamface continues until the current billing cycle ends. If you paid on the 15th and cancel on the 20th, you keep access until the 22nd (or your next renewal date). You won't be charged after that date.

Cancel if you subscribed on android via google play

Google Play manages Android subscriptions directly. Follow these steps on your Android phone or tablet:

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Tap Payments and subscriptions
4. Tap Subscriptions from the menu
5. Select Dreamface from your active subscriptions
6. Tap Cancel subscription
7. Review the cancellation details and select your reason (if prompted)
8. Tap Cancel subscription again to confirm
9. Wait for the confirmation screen showing your access end date
10. Screenshot this confirmation immediately

Warning: Google Play sometimes prompts you with retention offers-discounted rates or free trial extensions. Decline these offers if you're certain you want to cancel. Accepting them restarts your billing cycle.

Pro tip: Google Play sends a cancellation confirmation email to your Gmail account. If you don't receive it within 5 minutes, repeat the process or check your spam folder. Contact Google Play support if the cancellation doesn't appear as confirmed within 24 hours.

Cancel if you subscribed directly with dreamface

If you signed up through Dreamface's website or received a direct invoice, email cancellation is your option:

1. Open your email client or create a new message
2. Address it to support@dreamfaceapp.com or dreamface@newportalai.com
3. Use the subject line "Subscription Cancellation Request"
4. Include your full name, email address, and the phone number linked to your account
5. State clearly: "I request immediate cancellation of my Dreamface subscription"
6. Paste your order number or invoice number from the receipt
7. Ask for written confirmation of the cancellation date
8. Send the email and save a copy for your records
9. Monitor your email for a reply within 24 to 48 hours

Warning: Direct email cancellations are slower and less certain than app store cancellations. Email support operates 9 AM to 5 PM (timezone not specified in Dreamface's stated hours). Expect a 1 to 2 business day delay. If you don't hear back within 48 hours, follow up with a second email marked "URGENT."

Stopee recommends using app store cancellation (Apple or Google) whenever possible because it's instant and generates immediate proof. Email cancellation is a backup only.

After you cancel: what to expect

Cancellation can feel uncertain when nothing changes immediately-your app still works, your icon is still there. Here's what actually happens next.

Timeline and access

Your cancellation takes effect at the end of your current billing cycle. If you subscribed to a weekly plan on Monday and cancel on Wednesday, you keep Pro features until Monday of the next week. After that date, Dreamface reverts to the free tier (with watermarks and feature limits).

You won't be charged again after the access end date shown on your cancellation confirmation. If a charge appears after that date, it's a billing error, and you have grounds to dispute it.

What happens to your videos and photos

Dreamface doesn't explicitly state whether your exported videos and AI photos stay in your account after cancellation. Downloaded files saved to your phone or cloud storage remain yours. Content still in the Dreamface app may become inaccessible or may be deleted. Download everything you want to keep before your billing cycle ends.

Reactivating (if you change your mind)

You can resubscribe to Dreamface anytime through Apple, Google Play, or directly. There's no penalty for canceling and resubscribing later. Some users cancel weekly plans and resubscribe monthly to save money during low-use periods.

Your consumer rights in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when a company charges unfairly or refuses to stop billing after cancellation.

What the law covers

Under the Consumer Act, you have the right to accurate billing information, the right to cancel without penalty at the end of a billing cycle, and the right to request a refund if you were charged without consent. If Dreamface continues to charge after you canceled, the company is in violation of your consumer rights.

Additionally, the law requires service providers to honor cancellation requests within a reasonable timeframe. Email cancellation requests must receive a response. If Dreamface ignores your cancellation or charges you after you canceled through Apple or Google, you can file a complaint with the Department of Trade and Industry (DTI) or your local consumer office.

Escalation: when dreamface doesn't cooperate

If you canceled through Apple or Google and Dreamface still charges you, the app store (not Dreamface directly) is responsible for refunding you. Report the charge to Apple via Settings > [Your Name] > iTunes & App Store > View My Account > Purchase History, or to Google Play by opening the app, tapping your profile icon, then Payments and subscriptions > Billing issues.

If Dreamface refuses to cancel a direct subscription by email, contact the Department of Trade and Industry's Consumer Protection Group. Provide your email cancellation request, Dreamface's refusal to cancel (if documented), and proof of charges. The DTI can compel Dreamface to honor your cancellation and refund unauthorized charges.

Common mistakes and how to avoid them

Cancellation feels simple until something goes wrong-then you're stuck paying for an app you're not using. These mistakes happen to real users every day.

Mistake 1: canceling in the wrong place

Uninstalling the Dreamface app does not cancel your subscription. Deleting your account inside the app does not cancel your subscription. Only canceling through Apple, Google Play, or sending an email to Dreamface's support address actually stops billing. Thousands of users delete the app, feel relieved, then get charged again a week later. Don't be one of them.

Mistake 2: forgetting to save proof

Your screenshot of the cancellation confirmation is your only protection if a charge appears after you canceled. Apple and Google Play emails can go to spam. Without a screenshot, proving you canceled becomes nearly impossible. Save proof immediately after cancellation-don't wait.

Mistake 3: canceling too late

If your billing date is the 22nd of every month and you cancel on the 23rd, you've already been charged. You'll need to request a refund. Cancel at least 2 to 3 days before your renewal date to avoid the charge entirely.

Mistake 4: accepting retention offers

When you try to cancel on Google Play or through the app, Dreamface may offer you a discount or free month to stay. Accepting this offer delays your cancellation and resets your billing cycle. If you've made the decision to cancel, decline any retention offer.

Refund policy and how to claim a refund

Dreamface's official refund policy is not transparently stated in public materials, but both Apple and Google Play offer consumer-friendly refund windows.

Refunds through apple

Apple allows refunds up to 45 days after purchase for accidental or unwanted charges. If you were charged and want your money back, go to Settings > [Your Name] > iTunes & App Store > View My Account > Purchase History. Find the Dreamface charge, tap Report a Problem, select your reason, and submit. Apple processes refunds within 5 to 10 business days.

Refunds through google play

Google Play offers a 48-hour refund window from the purchase date. If you subscribed and want an immediate refund, open Google Play, tap your profile icon, go to Payments and subscriptions > Subscriptions, select Dreamface, tap Report a problem, and choose your reason. Google typically refunds within 3 to 5 business days.

Refunds for direct subscriptions

If you paid Dreamface directly via bank transfer or credit card, email support@dreamfaceapp.com with your cancellation request and refund request together. State the charge date, amount, and reason. Dreamface's stated hours are 9 AM to 5 PM, but expect a 3 to 5 business day response. Follow up with a second email if you don't hear back within that window.

Pro tip: If Dreamface refuses a refund for charges made after your cancellation date, dispute the charge with your bank or credit card company. Your cancellation proof (screenshot or email confirmation) makes the dispute strong.

Comparison: should you keep or cancel dreamface

Not everyone should cancel. Use this table to decide whether Dreamface fits your needs and budget.

Pro tip: If you love Dreamface but hate the weekly billing, cancel the weekly plan and resubscribe to the monthly (₱999.00) or yearly (₱6,990.00) plan instead. This saves money and reduces cancellation urgency.

Stopee checklist: before and after cancellation

Use this checklist to confirm you've covered every step. Stopee has helped thousands of consumers execute cancellations cleanly-follow this and you will too.

• Before cancellation: Screenshot your subscription plan, renewal date, and billing amount
• Before cancellation: Identify whether you subscribed via Apple, Google Play, or direct email
• Before cancellation: Download and save any videos or photos you created in Dreamface
• Before cancellation: Save your order number or invoice from the app store or Dreamface
• During cancellation: Complete the full cancellation process (don't close the app or browser mid-process)
• During cancellation: Wait for the on-screen confirmation message or email
• After cancellation: Screenshot the cancellation confirmation screen immediately
• After cancellation: Save any confirmation emails from Apple, Google, or Dreamface
• After cancellation: Monitor your billing account for charges after the access end date
• After cancellation: If an unexpected charge appears, report it to the app store or request a refund within 48 hours

Dreamface reviews and user experience

Dreamface rates 4.5 out of 5 stars across app stores, with praise for ease of use and creative output quality. However, the most consistent complaint centers on billing surprise-users praise the app but resent the weekly charge structure and difficulty canceling through email.

On the Philippine App Store, users frequently mention the ₱299.00 weekly charge catching them off guard. The consensus: the app works well, but automatic renewal without prominent cancellation warnings causes frustration. This is exactly why Stopee guides consumers through the cancellation process step by step-the app is legitimate, but the billing model is designed to be inconvenient to exit.

Contact information and escalation

If you cancel and Dreamface continues to charge, use this contact information to escalate your complaint:

Dreamface support:

• Email: support@dreamfaceapp.com or dreamface@newportalai.com
• Phone: (045) 8881715 (9 AM to 5 PM, timezone not specified)
• Website: dreamfaceapp.com/contact

Consumer escalation (Philippines):

• Department of Trade and Industry (DTI): Consumer Protection Group, (02) 4887800 or dti.gov.ph
• National Telecommunications Commission (NTC) for telecom-related billing issues: (02) 9261090
• Apple App Store Support: reportaproblem.apple.com
• Google Play Support: support.google.com/googleplay

Stopee recommends starting with the app store (Apple or Google) if you subscribed there. They respond faster than Dreamface's email support and have stronger leverage to force refunds. Only escalate to the DTI if the app store refuses to help or if you subscribed directly with Dreamface.

Final thoughts: take control of your subscriptions

Dreamface is a creative tool with real value for avatar and AI photo creation. The problem isn't the app-it's the billing model designed to make cancellation inconvenient. By following the step-by-step process in this guide, you avoid the common traps and stop charges before they accumulate.

Document everything. Cancel in the right place. Save your proof. These three actions protect you completely. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorized charges-and this guide gives you the exact same roadmap.

If a charge appears after you canceled, don't accept it. You have consumer rights under the Consumer Act of the Philippines. Dispute the charge with your app store, request a refund, and escalate to the DTI if necessary. Dreamface must honor your cancellation, and Stopee stands with you to make sure it does.